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SunStrong Management

Empowering sustainable lifestyles

Senior Salesforce Engineer – AWS Connect, Contact Center

Salesforce DeveloperSalesforce DeveloperFull TimeRemoteSeniorTeam 51-200Since 2024H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglishAWSCloudVoIP

Job Description

Senior Salesforce Engineer – AWS Connect, Contact Center

SunStrong Management

• Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect • Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice – AWS Connect products • Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop • Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment

Job Requirements

  • 6+ years of contact center architecture experience
  • 3+ years explicitly focused on deep AWS Connect implementations
  • AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.
  • AWS Connect Mastery (Required) : Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure
  • Telephony Architecture (Required) : Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting
  • Multi-Channel Experience : Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers
  • Salesforce Ecosystem : Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing
  • Agile Mindset : Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment

Benefits

  • HDHP and PPO Medical Plans
  • buy-up plans for both Dental and Vision
  • ancillaries such as Accident
  • Critical illness
  • Hospital indemnity
  • Short term and Long-Term Disability
  • Voluntary Life
  • legal services along with multiple add-ons
  • 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting

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