Stefanini EMEA

Role Description The Team Leader is the first point of contact for the Support Technician and is responsible for monitoring quality and productivity. The Team Leader will support the international team of Field Technicians to ensure the highest standard of customer service in accordance with Stefanini values and Service Level Agreements (SLA)/KPI's. The Team Leader will assist the program manager in running day-to-day business and to provide floor management so that the right person is in the right place at the right time. - To support the Field Technicians in reaching the highest standard of customer service, among other by: - Helping and encouraging the team to meet ticket handling standards; - Supporting team members in case of problems or escalation, being the first point of referral for escalated queries or problems with the infrastructure, networks or systems; intervening in stressful situations; - Ensuring internal communication within the team, holding team meetings; - Performing individual meetings with technical support staff; - Ensuring planning, schedules, breaks, code of conduct etc. are respected by the team members; - Organizing team events to foster team spirit and inclusivity; - Taking care of new starters, introducing them to the team, their tasks and role; - Evaluating and developing team members through remote and face-to-face interaction, evaluating the technician's competences, giving constructive feedback and on-the-job training; - Dependent upon distribution of team, this role may include the need to travel to other client locations. - To assist the Service Delivery Manager to achieve objectives and maintain productivity by: - Ensuring procedures are followed in accordance with Stefanini quality standards and work instructions; - Participating in special projects allocated by the SDM and completing them within agreed time scales; - Giving advice on customer service, internal quality and team training needs; - Ensuring organization of the team; - Identifying and implementing process improvement initiatives in conjunction with Service Delivery Manager; - Acting as single point of contact for customer issues and delegate authority on specific subjects. Qualifications - Preferred 2 Years' proven experience in a Desktop Leadership role; - Technical skills: Knowledge of email systems, Windows applications (Word, Excel, PowerPoint, Windows 10/11). Other expertise such as Networking, TCP/IP might be required depending on the project's specific technology; - Excellent Planning and organizational skills; - Leadership: People management skills; - Problem solving: direct and proactive attitude; Attention to detail; - Analysis: pinpoints problems and tackles them in a logical, step-by-step way; - Customer sensitivity; - Excellent Oral and Written Communication skills; - Customer Awareness: understands and addresses the diverse needs, requests, problems, and priorities of customers; - A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role; - Organizational sensitivity: understands the formal structure of Stefanini, its culture and business/technology environment, its brand and people values, aligns actions and behavior with the needs and priorities; - Language skills: Proficiency in local language and a good level of English. Requirements - Working hours: 40 hours per week; - Contract type: Permanent; - Working setup: Remote, with occasional visits to local sites as required. Benefits - Competitive salary and benefits package including monthly absence free bonus; - Private health scheme including Private Medical, Dental, Optical and Holiday Travel; - Insurance that are applied according to company policy; - Extra vacation days; - Opportunities to learn and develop: training programs; - Personalized career path within the organization; - Exposure to an international environment as part of a multicultural team spread across Europe.

Role Description As a key member of the ITS L&D, you will support the overall implementation, operation, and continuous improvement of the ITS learning and development activities. The purpose of this role is to support the COE L&D team with the coordination and administration of ITS learning and development activities. This includes: - Learning program support - MDP Coaching operations - MBR preparation support - Reporting - Documentation - Communication coordination - Learning platform maintenance Through this support, the role helps ensure that ITS staff can access learning opportunities, receive timely information, and participate in learning and development activities smoothly. - Support the coordination and administration of ITS learning programs, including flagship learning, ITS learning journeys, shared learning, individual learning, and certification related activities. - Assist with scheduling, invitations, participant tracking, attendance tracking, reminders, and follow up for learning activities. - Support MDP Coaching operations by helping with material preparation, action tracking, meeting notes, and follow up. - Support MBR preparation and follow up by collecting inputs, updating trackers, organizing learning related data, preparing basic reports, and helping create presentation materials. - Maintain learning calendars, participant lists, program trackers, shared folders, and documentation. - Help maintain learning platforms, content repositories, and training records so information is accurate and easy to access. - Support learning culture activities by helping promote learning opportunities, knowledge sharing, coaching activities, and continuous improvement. - Collect and summarize learning data, feedback, attendance, and completion status for regular reporting. - Support communication activities related to learning programs, coaching activities, service updates, product launches, and change related initiatives. - Coordinate with ITS SMEs, project teams, managers, and regional contacts to support smooth execution of learning activities. - Help update and maintain L&D materials, communication drafts, templates, FAQs, trackers, process documents, and other operational resources, while supporting basic process improvements to make daily operations smoother. Company Description We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as: - Financial services - Manufacturing - Telecommunications - Chemical - Services - Technology - Public sector - Utilities Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook , and Instagram where we regularly post insights from our colleagues.

Role Description Stefanini Group is currently looking for a Sr. Technical Services Manager to be part of our Infrastructure Services Division. This role will act as a single point of contact and will focus on ensuring Operational Readiness and Governance Oversight for one of our key strategic accounts within EMEA. - Help mature internal processes, break down work into logical function groupings to enable the team to deliver early and often. - Manage customer expectations while establishing and maintaining clear accountabilities. - Ensure clarity of delivery commitments, prioritize and re-prioritize to maximize value. - Manage effective communications with senior-level Customer stakeholders, project delivery teams, internal delivery teams, 3rd party vendors, etc. - Effectively address bottlenecks and anticipate trade-offs to balance security and business needs against team or technology constraints. - Manage Issues and Risks across all service components helping to remove barriers. - Defines and Maintains ongoing Governance (reporting, monitoring, escalation, controls). - Drive cross-team efforts, define well-considered objectives and metrics, and collect and analyze data to guide decision-making. - Maintain and communicate the team's progress report, program metrics, project and operational risk matrices, deliverable timelines, project dependencies, etc. - Defines and writes policies, controls and SOPs as per the Customers' needs and follows with the implementation. - Remove impediments for teams and shields teams from external interruptions. - Issues tracking and action planning / ownership. Qualifications - 7+ years of professional IT experience including managing and/or coordinating multi-disciplinary teams working with Microsoft Endpoint & M365 Digital Workplace platforms. - 3+ years of technical project management experience. (desired but not mandatory). - Experience with designing, implementing, and running / monitoring ITIL core processes like incident, request fulfillment, change management, and problem management (investigation and remediation). - Experience in aligning Customer's organization with Evergreen Processes (Microsoft Roadmap) specific to Microsoft Endpoint Mgmt. & O365 Technologies. Requirements - Operating Systems: General understanding of Windows and Linux operating environments, their administration, and common system management tasks. - Virtualization & Infrastructure: Familiarity with virtualization technologies (VMWare, Citrix) and infrastructure tools (NetApp for storage, Rubrik, and Azure File Sync for backup management). - Networking: Basic knowledge of network architecture and key devices (Cisco and Fortinet products such as routers, switches, firewalls, proxies, DNS). Understanding of network security principles and load balancing. - Security Services: General understanding of security tools such as SIEM (Splunk), EDR (Crowdstrike), AV, and firewall technologies. Familiarity with Identity and Access Management (IAM) solutions in both infrastructure and security contexts (e.g., Active Directory, Archer GRC). - Cloud & Hybrid Infrastructure: Knowledge of hybrid cloud solutions (Azure), including cloud monitoring, storage, backup, and migration planning. - Modern Endpoint Management: General understanding of Microsoft Endpoint management tools (Windows & Mobile devices), OS deployment and maintenance, and Virtual Desktop Infrastructure (VDI). - Digital Workplace Platforms: Familiarity with Microsoft 365 services, including Exchange, SharePoint, and Teams. Basic understanding of Evergreen processes and how Microsoft technologies evolve. - IT Asset & Order Management: Knowledge of software and hardware asset management processes, including procurement, order management, and asset lifecycle tracking. - Basic knowledge of automation frameworks and tools (e.g., RPA, Ansible). - Familiarity with AI concepts, including machine learning, natural language processing, and AI-driven analytics. - Awareness of how automation and AI can enhance service. - Extensive knowledge of Service Delivery processes and procedures. - Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT, etc. - Ability to understand technical and business aspects of IT risk, and to communicate those risks to management, business, and technical units. - Ability to act calmly and competently in high-pressure, high-stress situations. - Excellent written and verbal communication skills, interpersonal and collaborative skills. - High level of personal integrity, as well as the ability to professionally handle confidential matters. - High degree of initiative, dependability, and ability to work with little supervision. - Strong deductive reasoning, critical thinking, problem solving, and prioritization skills. - Experience assisting the development and maintenance of tools, procedures, and documentation. - Customer service including the resolution of customer escalations, incident handling, and response. - Excellent written and verbal communication skills in English. - Proficient in MS tools: Excel, PowerPoint. - Certifications in Project Management & Agile PM/Prince2/PMP are desirable but not mandatory. Company Description We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. - We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. - Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. - We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. - If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Role Description Stefanini Group is seeking a Compute Engineer to join our Hybrid Cloud Infrastructure (HCI) cluster within the Infrastructure Services Division. This role operates within large, complex enterprise environments, supporting mission‑critical platforms and high‑scale virtualization infrastructures. The Compute Engineer will play a key role in the design, implementation, and ongoing optimization of large‑scale Citrix and VMware environments for our clients. The position focuses on ensuring high availability, resiliency, security, and performance across enterprise infrastructures, while collaborating closely with cross‑functional teams to deliver robust, future‑ready virtualization solutions aligned with both business and IT strategy. - Provide senior‑level operational support for enterprise Citrix and VMware environments, ensuring high availability, performance, and adherence to SLAs. - Lead advanced troubleshooting and root‑cause analysis across virtualization, Compute, Windows Server, and profile management technologies. - Perform routine operational lifecycle tasks such as patching, upgrades, capacity management, performance tuning, and regular platform health checks to ensure stable day‑to‑day service delivery. - Maintain and improve monitoring, alerting, and operational processes to ensure proactive issue detection and rapid incident response. - Support change management activities, including planning, execution, validation, and documentation of changes in production environments. - Develop and maintain comprehensive operational documentation, including runbooks, SOPs, configuration records, and knowledge‑base articles. - Ensure environments are fully transition‑ready by validating operational maturity, supportability, and alignment with managed services standards. - Collaborate with onboarding teams to support smooth customer transitions into managed services. - Manage and optimize user profile and workspace solutions using Omnissa, Dynamic Environment Manager (DEM), and FSLogix across large VDI estates. - Support the operational stability of Citrix CVAD (on‑prem) and Citrix Cloud services in multi‑site enterprise environments. - Contribute to the evolution of Citrix and VMware platforms by providing operational insights that inform design decisions and roadmaps. - Participate in modernization initiatives, workload migrations, and infrastructure improvement projects. - Evaluate emerging technologies and best practices, recommending enhancements that improve reliability, scalability, and operational efficiency. - Implement and enforce enterprise security policies, technical controls, and compliance requirements across compute and virtualization platforms. - Conduct regular security assessments and vulnerability reviews, ensuring timely remediation and secure platform operation. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related discipline. - 5+ years of hands-on experience in Citrix systems engineering within large or enterprise-scale environments, demonstrating strong expertise in Citrix, VMware, and end-user computing technologies. - Proven experience in a Citrix Senior Engineer role, or equivalent senior role, with deep exposure to complex, distributed infrastructures. - Strong experience with profile and user environment management solutions, including Omnissa, DEM, and FSLogix, in large-scale VDI deployments. - Relevant certifications such as Citrix Certified Advanced Administrator, VMware Certified Associate, and ITIL® Foundation are highly desirable. - Proficiency in Windows Server administration and management. - Excellent analytical and problem-solving skills, with the ability to independently manage complex, high-impact technical challenges. - Strong communication and stakeholder engagement skills, with professional proficiency in English; additional languages are an advantage. Company Description We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. - We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. - Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. - We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. - More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. - If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Role Description Stefanini Group is seeking to welcome skilled Senior Application Platform Engineers to strengthen our Application Technical Management Operations (ATM) team within our Hybrid Cloud & Infrastructure Cluster. The role provides Level 3 (L3) expert support across a broad portfolio of middleware and application platforms hosting the customer's business applications. This role is a key technical position focused on day-to-day operations, stability, and continuous improvement of these application platforms. The Senior Application Platform Engineer will act as the highest escalation point for complex incidents and problems, lead platform lifecycle activities (upgrades, patching, performance tuning), and contribute to platform improvement initiatives - including automation, monitoring, and operational standardization across the supported application landscape. The ideal candidate combines strong middleware and application platform skills, structured troubleshooting at L3 level, and the ability to work in a structured operational environment (ITIL / managed services with SLA commitments). Hands-on experience with at least one of the critical applications listed above is required; the broader the exposure across middleware and enterprise application platforms, the better. A commitment to availability for on-call rotation for critical incidents is essential. Additionally, participation in planned maintenance windows, which may occur during evenings or weekends is necessary to ensure timely response and support when required. The position is offered on an employment contract basis. Qualifications - 5+ years of hands-on experience operating middleware and application platforms at L3 / engineer level. - Strong middleware administration background: Apache Tomcat, JBoss, IIS (WebLogic / WebSphere is a plus). - Strong Windows Server administration; working knowledge of Linux. - Ability to read and analyze Java thread dumps and heap dumps, IIS and middleware logs, database deadlock traces. - Application-layer database experience (SQL Server / Oracle): schemas, accounts, query behavior. - Hands-on experience planning and executing major upgrades end-to-end (pre-checks, change ticket, rollout, validation, rollback). - Experience working in production environments with uptime and SLA commitments. - The ATM skillset above is the primary requirement; broader portfolio experience across other middleware-hosted enterprise applications is also valued. Requirements - Proven ability to operate as Level 3 support, including deep troubleshooting, structured root cause analysis, ownership until resolution. - Ability to communicate clearly with customers (technical and non-technical stakeholders), internal teams (L1/L2, architects, project teams, vendors). - Strong documentation discipline and operational mindset. - Ability to mentor L2 administrators and contribute to knowledge transfer. - Calm and structured behavior during major incidents. - Excellent English communication skills, both verbal and written. - Availability for on-call responsibilities, extended hours, and participation in planned maintenance windows - which may occur during evenings or weekends with shifts rotated among team members. Benefits - Diversity and Inclusion: We value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. - Encouragement of self-expression in a safe environment. Company Description Stefanini is a Brazilian multinational company with 38 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. - We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. - We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

Role Description Stefanini Group is looking for a Technical Project Coordinator with German language skills to join our TPMO tower within the Infrastructure Services Division. In this role, you will support complex, global client implementations and contribute to successful project delivery across multiple time zones. You will work closely with project teams, including Technical Project Managers and Technical Project Coordinators, to manage expectations, coordinate deliverables, and help ensure projects stay on track, on scope, and on schedule. German language skills are essential to effectively support our clients and project stakeholders. - Support multiple concurrent complex, global, multi-phased implementations for our clients. - Quickly and effectively gather clients' IT & business requirements to allow design and configure transition and transformation services. - Support with management of client's expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones. - Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients. - Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely. - Effectively manage and mitigate project risks. - Plan, monitor and forecast project budgeting. - Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline. - Provide contributions to project methodology and document library. - Provide updates on client statuses and escalate issues while maintaining control of the project. - Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities. - Deliver outstanding client service to achieve high implementation survey scores. - Work effectively with peers, other departments, and management. - Ensure the appropriate levels of communication with all stakeholders within the customer organization. Qualifications - Previous experience in digital workplace migration projects, including M365, IT Asset Management (ITAM), Endpoint Management, Security, and fundamentals of Infrastructure & Networking. - Solid experience in one or more of the following areas: cross-team coordination, team management, project management, or executive communication. - A keen interest in technology, coupled with a solid understanding of business practices. - Fluent German (C1 level or higher) is required for effective stakeholder communication and project delivery in our German-speaking client environment. - Excellent written and verbal communication skills in English. - Strong proficiency in the Microsoft Office Suite (Word, Outlook, Visio, Excel, PowerPoint). - Experience with digital workplace platforms, Windows applications, and operating systems. - Familiarity with IT Service Management (ITSM) tools and Microsoft Project. - Skilled in reporting and analytics. - Experience and drive for improvement and transformation, with a focus on automation and process efficiency. - Additional experience with project management software, such as Microsoft Project Professional (MPP) and JIRA, is a plus. - Strong interpersonal and client management skills, with the ability to manage expectations and communicate technical details effectively. - Enthusiastic public speaker, able to communicate confidently and concisely via email, phone, or video call with a variety of audiences. - Strong analytical abilities to navigate varying levels of complexity, with a focus on process improvement. - Passionate about helping customers and serving as an advocate for their success by leading impactful, engaging sessions and delivering exceptional customer experience. - A high level of personal integrity and the ability to handle confidential matters with professionalism, demonstrating sound judgment and maturity. - Background in working within a multinational organization, demonstrating cultural sensitivity and awareness. Requirements - ITIL certification is a plus. - Other expertise such as PMI certification is valuable. Company Description We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Role Description We are seeking a Senior SAP Engineer to serve as a high-level technical authority (L3) within expansive and diverse SAP landscapes on a big and innovative end customer reality. This role focuses on the technical management, maintenance, and overall operational integrity of our systems, ensuring high performance across a wide variety of SAP products. As a senior expert, you will provide deep technical guidance and direct troubleshooting for complex environments, acting as the primary technical point of escalation. This position is designed for an innovation-driven professional who will supervise the technical excellence of our SAP BASIS teams and stay at the forefront of emerging technologies to continuously improve our large-scale, high-variety infrastructure. Job Responsibilities - Act as the lead technical expert in SAP BASIS, providing guidance and high-level L3 troubleshooting for a wide variety of systems and products. - Design and implement complex SAP BASIS projects, coordinating all related activities and technical workstreams. - Manage a diverse portfolio of SAP projects, ensuring alignment with customer expectations and rigorous quality control. - Provide technical mentorship and training to junior team members, serving as the primary point of escalation for critical landscape issues. - Build and maintain strong relationships with internal business area representatives to ensure high levels of trust and satisfaction. - Collaborate with leadership to identify new technological opportunities and optimize the profitability and efficiency of SAP operations. - Develop and maintain comprehensive documentation for system architecture, technical procedures, and operational annexes. - Drive innovation by staying up to date with the latest SAP technologies and recommending improvements to enhance the existing environment. Qualifications - Bachelor's degree in computer science, Information Technology, or related technical field. - Proven technical background in SAP BASIS (including system management, installations, configurations, upgrades, S/4HANA conversion, migration, OS administration for SAP) with the ability to manage governance and support tasks. - Excellent analytical, problem-solving, and multitasking skills capable of handling a vast variety of systems. - Strong communication and collaboration skills, with the ability to interact effectively with both technical and non-technical stakeholders. - Demonstrated leadership skills and the ability to supervise teams and coordinate with multiple global stakeholders. - Ability to manage relationships with customer representatives, including those from different cultural backgrounds. - Seniority in the field, with a focus on delivering high-quality services rather than holding specific certifications or formal education levels. - Proficiency in English for professional communication and documentation. Preferred Skills - Experience with cloud environments and services, such as AWS, Azure, or Google Cloud Platform, especially as they relate to SAP RISE. - Professional certifications in SAP Basis or related technical architecture areas. - Knowledge of automation tools and scripting languages to drive efficiency in system administration tasks. - Familiarity with ITIL or other IT service management frameworks. What's Next It's best to apply today, because job postings can be taken down, and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com , and we'll be happy to assist! Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

Role Description Stefanini Group is looking for a M365 Engineer who will perform L3 technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them, as part of Stefanini's Infrastructure Services Division. Our new colleague will be joining a 12x5 M365 team. This role operates under 12x5 rotating shifts schedule with 8 hours shifts. - Monitor and analyze M365 environments and services to maintain service quality in line with Stefanini values and client agreements. - Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery. - Provide Level 3 technical support and platform administration for M365 Services including: - Hybrid Exchange Server infrastructure - All other M365 Collaboration Services part of M365 licenses (Viva, Loop, Forms, etc.), M365 Copilot - Microsoft Teams - SharePoint Online - OneDrive for Business - Azure AD / Entra ID - Report operational issues, risks, and concerns to operational or account management as needed. - Coach more junior team members. - Perform advanced troubleshooting using Microsoft 365 admin portals, PowerShell, and diagnostic tools. - Manage and troubleshoot: - Mail flow and transport rules - End User issues related to M365 services - Monitor M365 Service Health - Work with Microsoft Support on Platform related issues - Teams policies and voice configurations - SharePoint permissions and site issues - Identity and authentication issues (MFA, Conditional Access, SSO) - Ensure strict adherence to client-specific policies, practices, and procedures at all times. - Maintain a continuous learning mindset, staying up to date with best practices and new developments in the industry. - Contribute ideas to improve existing processes, tools, and team performance. - Actively share knowledge, expertise, and best practices within the team to support growth and consistency. - Assist team members during escalations or complex issues, promoting teamwork and knowledge transfer. - Handle incidents, service requests, and problem records through the ticketing system in accordance with SLA and priority definitions. - Regularly report on task progress, operational issues, and challenges to the line manager. - Provide suggestions to optimize service delivery and operational processes. Qualifications - Proficiency in English (spoken and written) is essential. - Availability to work rotational 12x5 rotations with on-call. - Experience working with Microsoft 365 Admin Center and related service portals. - Understanding of Exchange Online administration (mailboxes, mail flow, distribution groups). - Basic administration of Microsoft Teams policies and collaboration features. - Familiarity with SharePoint Online / OneDrive permissions and sharing models. - Understanding of Microsoft Entra ID (Azure AD) concepts such as: - Identity management - MFA - Conditional Access (basic understanding). - Experience working within ITSM frameworks (ITIL knowledge is a plus). - Ability to manage incidents, service requests, and escalations through a ticketing system. - Experience working with SLAs, priorities, and escalation procedures. - Ability to troubleshoot Microsoft 365 service issues using logs, diagnostics tools, and PowerShell. - Experience troubleshooting authentication and identity related issues (MFA, login failures, account synchronization, permissions). - Familiarity with core technologies such as: - Microsoft 365 - Active Directory - Exchange - Microsoft Teams - Windows Server & Client OS - DNS - Mobile operating systems (iOS/Android). - Strong analytical skills and a proactive, problem-solving mindset. - Customer-oriented attitude with the ability to prioritize and manage tasks in a dynamic environment. - Insight into Stefanini's business and service delivery models is a plus. - Demonstrated ability to adapt and remain flexible in a fast-paced, changing environment. Requirements - Certifications such as the following are considered an advantage: - Microsoft MS-900 - Microsoft 365 Fundamentals - Microsoft AZ-900 - Azure Fundamentals - MS-900 - Security Compliance and Identity Fundamentals - Experience supporting enterprise environments with large user bases. - Experience providing remote troubleshooting and user support. Company Description We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Role Description We are seeking an experienced SAP Basis Administrator L2 or L3 to join our team. The ideal candidate will be responsible for the technical management, support, and maintenance of the SAP environment, including system performance, system configuration, database management, and overall operational integrity. This role requires a deep understanding of SAP systems, proactive problem-solving skills, and the ability to work collaboratively with both technical teams and business stakeholders. - Manage SAP Basis administration tasks, including system installations, configurations, upgrades, patching, and backups; - Troubleshoot and resolve complex SAP system issues, providing L2/L3 support as required; - Collaborate with the SAP Functional teams to implement and support SAP projects and enhancements; - Ensure system security by managing user access and roles, in alignment with IT security policies; - Conduct regular system audits to ensure compliance with internal and external standards and regulations; - Lead SAP system refreshes, landscape transformations, and migrations as needed; - Develop and maintain documentation related to SAP system architecture, configurations, and procedures; - Provide guidance and training to junior team members and act as a point of escalation for critical issues; - Stay up to date with the latest SAP technologies and best practices to recommend improvements and innovations; - Plan and execute S/4HANA system conversion autonomously. Qualifications - Bachelor's degree in computer science, Information Technology, or related field; - Minimum of 5 years of experience in SAP Basis administration, including experience with ECC, S/4HANA, BW, CRM, SAP Rise and other SAP modules; - Strong understanding of database management systems (e.g., SAP HANA, Oracle, SQL Server) and operating systems (e.g., Windows, Linux); - Experience in SAP system upgrades, migrations, and patch management; - Proven ability to troubleshoot and resolve complex technical issues; - Excellent analytical, problem-solving, and multitasking skills; - Strong communication and collaboration skills, with the ability to interact effectively with both technical and non-technical stakeholders; - Certifications in SAP Basis or related areas are highly desirable. Requirements - Experience with cloud environments and services, such as AWS, Azure, or Google Cloud Platform, especially as they relate to SAP RISE; - Knowledge of automation tools and scripting languages for system administration tasks; - Familiarity with ITIL or other IT service management frameworks. Company Description We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. - Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. - Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. - We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. - More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. - If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Role Description Stefanini Group is seeking a Compute Engineer to join our Hybrid Cloud Infrastructure (HCI) cluster within the Infrastructure Services Division. This role operates within large, complex enterprise environments, supporting mission‑critical platforms and high‑scale virtualization infrastructures. The Compute Engineer will play a key role in the design, implementation, and ongoing optimization of large‑scale Citrix and VMware environments for our clients. The position focuses on ensuring high availability, resiliency, security, and performance across enterprise infrastructures, while collaborating closely with cross‑functional teams to deliver robust, future‑ready virtualization solutions aligned with both business and IT strategy. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related discipline. - 5+ years of hands-on experience in Citrix systems engineering within large or enterprise-scale environments, demonstrating strong expertise in Citrix, VMware, and end-user computing technologies. - Proven experience in a Citrix Senior Engineer role, or equivalent senior role, with deep exposure to complex, distributed infrastructures. - Strong experience with profile and user environment management solutions, including Omnissa, DEM, and FSLogix, in large-scale VDI deployments. - Relevant certifications such as Citrix Certified Advanced Administrator, VMware Certified Associate, and ITIL Foundation are highly desirable. - Proficiency in Windows Server administration and management. - Excellent analytical and problem-solving skills, with the ability to independently manage complex, high-impact technical challenges. - Strong communication and stakeholder engagement skills, with professional proficiency in English; additional languages are an advantage. Requirements - Provide senior‑level operational support for enterprise Citrix and VMware environments, ensuring high availability, performance, and adherence to SLAs. - Lead advanced troubleshooting and root‑cause analysis across virtualization, Compute, Windows Server, and profile management technologies. - Perform routine operational lifecycle tasks such as patching, upgrades, capacity management, performance tuning, and regular platform health checks to ensure stable day‑to‑day service delivery. - Maintain and improve monitoring, alerting, and operational processes to ensure proactive issue detection and rapid incident response. - Support change management activities, including planning, execution, validation, and documentation of changes in production environments. - Develop and maintain comprehensive operational documentation, including runbooks, SOPs, configuration records, and knowledge‑base articles. - Ensure environments are fully transition‑ready by validating operational maturity, supportability, and alignment with managed services standards. - Collaborate with onboarding teams to support smooth customer transitions into managed services. - Manage and optimize user profile and workspace solutions using Omnissa, Dynamic Environment Manager (DEM), and FSLogix across large VDI estates. - Support the operational stability of Citrix CVAD (on‑prem) and Citrix Cloud services in multi‑site enterprise environments. - Contribute to the evolution of Citrix and VMware platforms by providing operational insights that inform design decisions and roadmaps. - Participate in modernization initiatives, workload migrations, and infrastructure improvement projects. - Evaluate emerging technologies and best practices, recommending enhancements that improve reliability, scalability, and operational efficiency. - Implement and enforce enterprise security policies, technical controls, and compliance requirements across compute and virtualization platforms. - Conduct regular security assessments and vulnerability reviews, ensuring timely remediation and secure platform operation. Benefits - Dynamic work environment with opportunities for growth and innovation. - Collaboration with a diverse team of professionals. - Focus on cutting-edge technology and AI-first mindset.