• Application Support & Maintenance Issue Resolution: Act as the primary point of contact for customers experiencing technical issues, diagnosing and resolving problems promptly. • Troubleshooting: Investigate application errors, performance issues, and configuration problems, providing effective solutions. • Maintenance: Ensure applications remain stable, secure, and up-to-date with platform standards. • Bug Fixes & Enhancements: Perform minor development work to fix bugs or implement small improvements when required. • Customer Engagement Customer Liaison: Communicate clearly and professionally with customers during issue resolution, ensuring transparency and trust. • Technical Guidance: Help customers understand platform capabilities and best practices for maintaining their applications. • Collaboration & Continuous Improvement Team Coordination: Work closely with Solutions Development, Product, and Support teams to escalate complex issues and implement fixes. • Knowledge Sharing: Document solutions, create support guides, and contribute to internal knowledge bases. • Process Improvement: Suggest improvements to support workflows and tools for better efficiency and customer experience.

Process and reconcile transactions, manage deduction documentation, and resolve discrepancies while collaborating on data analysis and reporting to ensure accuracy and efficiency in financial operations.

• Collaborate with company resources to maximize our opportunities during pre-sale activities • Provide customer and prospect solution demonstrations and presentations at commercial and industrial sites • Develop new and old customers through onsite coaching and consultations to highlight EPLAN products • Implement Eplan software platform at customer sites, onboard / train the engineering teams and guide the customer through the implementation phase • Build your portfolio of prospects and customer development through identification, coaching and analysis • Present at trade shows and local markets to help increase brand awareness of the potential EPLAN has to offer.

Role Description Fluke is looking for an experienced Application Engineer to drive local application strategy and solution development across key industries in Vietnam. This role partners closely with Sales, Marketing, and Regional Business Units to accelerate revenue growth, strengthen market presence, and ensure successful adoption of Fluke solutions. You will act as a technical and application expert, supporting customers, channel partners, and internal teams while leading initiatives across Energy, Oil & Gas, Electronics, Semiconductors, Automotive, and Heavy Industry. Key Responsibilities - Application & Market Development: - Develop and execute localized Product Application Strategies (OneFluke) aligned with regional business objectives and revenue targets. - Drive application development and solution positioning across key industries including Energy, Oil & Gas, Electronics, Semiconductors, Automotive, and Heavy Industry. - Lead assigned strategic initiatives to grow Fluke’s local revenue and market share. - Technical & Sales Support: - Provide high-level technical and product support to Fluke local teams, end users, and channel partners. - Support sales teams with application knowledge, value selling materials, pricing/performance comparisons, and competitive insights. - Build and maintain a competitive knowledge database, including price/performance maps. - Product & Marketing Collaboration: - Manage new product introductions, including PR activities and post-launch follow-up, to ensure strong market acceptance. - Work closely with Marketing to develop localized content, campaigns, and collateral to drive awareness, demand, and conversion. - Maximize product mindshare within the sales organization through training, promotions, and marketing initiatives. - Market Intelligence & Strategy: - Analyze market demand, customer profiles, and competitive landscapes to support Sales and Marketing strategies. - Interpret market sizing and competitive analysis reports for specific product groups. - Stay up to date on technology developments, industry trends, and evolving customer needs. - Training & Enablement: - Lead and support training, education programs, exhibitions, and customer/partner events to ensure effective delivery of new initiatives. - Support management in developing strategic goals and tactical plans for key product groups and focus industries. Qualifications - Education: Diploma or Bachelor’s Degree in Electrical / Electronic Engineering required; MBA is an advantage. - Experience: - Minimum 7+ years of experience in application engineering, automation, or industrial solutions. - Strong background in Energy, Oil & Gas, Electronics, Semiconductors, Data Centers, or related industrial environments. - Experience working with industrial channels, distributors, or channel marketing is highly desirable. - Skills & Competencies: - Strong application and solution mindset with analytical and research capabilities. - Excellent written and verbal communication and presentation skills in English; Mandarin/Chinese language skills are a plus. - Strong analytical, organizational, and time-management skills with the ability to manage multiple priorities. - Team-oriented, commercially minded, and adaptable to changing market conditions. - Mobility: Willing to travel frequently. Benefits - Work with a globally recognized leader in test and measurement solutions. - High-impact role with strong exposure to regional and global stakeholders. - Opportunities to shape application strategy across key industrial sectors.