Role Description A equipe de MidSize busca impulsionar a evolução dos nossos fluxos de compra em e-commerce para um grande volume de clientes internacionais. Trabalhando em um repositório compartilhado hospedado na Render, você terá total responsabilidade pela arquitetura backend e pela estabilidade dos sistemas. Uma parte essencial da sua missão será desenhar uma arquitetura altamente flexível e multi-tenant, além de liderar a migração em larga escala dos nossos fluxos principais de Ruby on Rails para tecnologias emergentes como Encore e NextJs. Responsibilities - Arquitetar funcionalidades complexas: Assumir responsabilidade End-to-End pelo desenho, execução e lançamento de funcionalidades estratégicas para nossa plataforma multi-tenant. - Conduzir migrações tecnológicas: Liderar de forma estratégica a transição arquitetural do stack legado (Ruby on Rails / React) para Encore e NextJs, garantindo zero downtime. - Criar configurações dinâmicas: Desenvolver fluxos de compra flexíveis, que possam ser ativados ou desativados por cliente, mantendo uma base de código única, limpa e escalável. - Integrar e monitorar: Arquitetar integrações robustas com APIs de terceiros (IMS) e proteger proativamente a estabilidade da plataforma por meio de monitoramento avançado e testes automatizados E2E. - Mentorar o time: Ser referência técnica, contribuindo ativamente para o crescimento de engenheiros plenos e juniores através de pair programming e code reviews. Qualifications - 5+ anos de experiência em engenharia backend, construindo e escalando aplicações web complexas. - Domínio em Ruby on Rails: Experiência sólida e profunda com RoR (otimização de performance, clean code). - Stack moderna: Forte familiaridade com JavaScript, TypeScript e React. - Pronto para migração: Facilidade técnica e interesse em dominar ferramentas modernas como Encore e NextJs. - Banco de dados & Cloud: Experiência avançada com PostgreSQL e deploy em nuvem (desejável experiência com Render). - Qualidade de software: Experiência prática criando e mantendo testes automatizados E2E em múltiplos ambientes. - Diferencial: Experiência com ferramentas de desenvolvimento assistidas por IA (Cursor, Claude) e arquiteturas multi-tenant. Requirements - Dono(a) absoluto(a): Assume responsabilidade End-to-End por funcionalidades complexas, desde o desenho arquitetural até o deploy em produção e monitoramento de performance. - Referência técnica: Gosta de atuar em ambientes complexos e em constante evolução, elevando o nível técnico do time. - Inovador(a) orientado(a) por dados: Não segue tendências apenas por seguir — toma decisões técnicas baseadas em dados, pesquisa e provas de conceito. - Foco em impacto: Acredita que impacto somado a esforço gera compromisso verdadeiro. Busca constantemente agregar valor, promover mudanças e entregar resultados mensuráveis. Benefits - Trabalho remoto do Brasil (preferencialmente São Paulo). Apesar do modelo remoto, será necessário ter disponibilidade para viagens pontuais, como reuniões com clientes ou encontros estratégicos. - Dias de folga remunerados: quatro semanas de descanso por ano para você usar como preferir. - Folga no dia do seu aniversário, para celebrar com amigos e família. - Folga em datas comemorativas não oficiais (Dia das Mães, Véspera de Natal, Quinta e Sexta-feira Santa). - Treinamento contínuo, com acesso a livros, plataformas de aprendizado e mais.

Opportunity Overview: We are seeking a Senior Forward-Deployed Engineer to join our Forward Deployed Engineering team at Cohere Health. In this highly technical, customer-facing role, you will own end-to-end technical integration work with enterprise customers and partners—from pre-sales through production deployment—bridging complex healthcare systems with Cohere’s AI-first platform. You’ll partner closely with Engineering, Product, Solutions Architecture, and Customer Success teams to design and execute sophisticated integrations that improve access to care for millions of members. What you’ll do: - Own end-to-end technical integration design and execution for enterprise customers, from initial scoping through production deployment, serving as the primary technical authority throughout - Lead technical discovery, scoping, and proof-of-concept work during pre-sales cycles, creating technical proposals and estimates to validate feasibility for prospective customers - Design system architectures that bridge customer IT environments with Cohere’s platform, making key architectural decisions that balance customer constraints with platform capabilities - Work hands-on with AI/ML-enabled healthcare features—including clinical decision support, automated review, and intelligent routing—ensuring they meet regulatory requirements and clinical safety standards - Produce high-quality technical artifacts including integration designs, architecture diagrams, data mappings, API implementation guides, and operational runbooks - Build reusable integration patterns and templates that scale across customers, and continuously identify opportunities to improve platform capabilities based on implementation learnings - Collaborate cross-functionally with Engineering, Product, Solutions Architecture, and Customer Success teams to drive successful go-live outcomes and mentor junior team members What you’ll need: - 6–10+ years of software engineering experience with a strong backend/systems focus - Healthcare industry experience, particularly on the payer side (health plans, managed care organizations), including familiarity with healthcare workflows, data standards, and regulatory requirements - Deep expertise in data architecture and integration patterns: data modeling, transformation logic, schema design, and enterprise integration patterns (middleware, message queues, event-driven architectures) - Hands-on experience with AWS cloud platforms (Lambda, ECS, RDS, S3, API Gateway, EventBridge) - Strong API integration and authentication experience: RESTful APIs, webhooks, OAuth2/OIDC, SAML 2.0, JWT, mTLS, and API key management - Production coding skills in modern languages (Python, Node.js, Java, Go, or similar) - Experience working directly with enterprise customers in technical implementation roles (not just internal teams) - Comfort with ambiguity and high agency: ability to define problems, propose solutions, and execute independently - Direct experience with payer-side technology: prior authorization platforms, utilization management systems, or claims processing is a plus - Familiarity with healthcare data standards: FHIR, X12 (837, 278, 275), HL7v2, or similar specifications is a plus - AI/ML integration experience: working with LLMs, embedding AI capabilities into production systems, or ML model deployment is a plus - Infrastructure-as-code experience with Terraform, CloudFormation, or similar tools is a plus - Experience in regulated environments (HIPAA, SOC2, HITRUST) is a plus - Database expertise: SQL and NoSQL (PostgreSQL, MongoDB, DynamoDB), query optimization, and data modeling is a plus - Identity and access management (IAM) experience: SSO implementations, federated identity, RBAC, and multi-tenancy security patterns is a plus Pay & Perks: 💻 Fully remote opportunity with about 5% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Flex Time Off + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $128,000 to $145,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview(s) - Case Study *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote

Role Description Join Our Dynamic Team as a Service Desk Engineer! Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? - Provide world class service and support for clients across IT, basic voice/telephony systems, and ISP/connectivity services. - Troubleshoot and diagnose IT issues, provide remote support, and assist in the maintenance of client computer systems. - Perform basic connectivity checks and use relevant provider portals to diagnose and validate service status. Accountabilities and Deliverables: - Promptly and accurately log and respond to incidents and requests into our case management system via phone and email. - Ensure customer calls are promptly attended to, providing efficient and effective support. - Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. - Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. - Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. - Perform basic voice and connectivity-related support, including call routing, extensions, diverts, and connectivity checks. - Assist with basic telephony system and connectivity issues and liaise with relevant teams where escalation is required. What else looks good for this role: - The successful candidate will be organised, self-motivated, and an effective communicator, with strong attention to detail and a team-oriented mindset. - This is a fast-paced environment requiring tenacity, diligence, and efficiency always. - Possess effective communication skills, both verbal and written. - Attention to detail is crucial in accurately documenting and resolving issues. - Display a proactive, determined, and persistent approach to problem-solving. - Capable of working independently and collaboratively within a team. - Show eagerness to learn and willingness to research faults or refer to documentation when necessary. - Comfortable handling both IT and basic telephony and connectivity-related queries. Qualifications - Previous experience on a service desk is advantageous. - Proficient in customer support, including phone and email communication. - Understanding of Microsoft products and technologies. - Ability to troubleshoot hardware issues across laptops, desktops, peripherals, and other IT equipment, with a strong understanding of Microsoft Windows Desktop operating systems and related troubleshooting. - Capability of learning new software and systems as required. - Exceptional organisational, time management, and multitasking skills. - Familiarity with Microsoft 365, including user management, Teams, Exchange, and Entra. - Familiarity with basic telephony/voice systems (e.g. call diverts, extensions, connectivity checks). - Familiarity with antivirus management – desirable. - Willingness to adopt and effectively use AI tools as part of day-to-day work, where appropriate, to improve efficiency, problem-solving, and service delivery. Benefits - Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits. - 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service. - 5% allowance based on basic salary that can be towards Medical Aid. - UPS provided to assist with load shedding (2-4hrs power for a laptop). - Babble issued laptop. - Annual Company Celebrations. - Home-Working Policy. Company Description Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. - Microsoft Modern Work - Cybersecurity - Contact Centre Technology - Mobile Solutions - Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together!

Overview Position Overview: We are seeking a Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service. As part of the Support Engineering team, you will: - Troubleshoot complex issues and improve the user experience for HealthEdge customers. - Provide technical support to both internal and external clients across hosted and on-premises environments. - Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently. - Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement. - Utilize a broad range of technologies and develop deep knowledge of HealthEdge products to ensure high-quality support delivery. This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment. The Product: HealthRules® Payer is the core of our integrated solution suite, offering a leading digital, next-generation claims administration processing system. It includes advanced business intelligence, seamless integration, a unique configuration and promotion engine, and comprehensive home and host processing—available on both public and private clouds. HealthRules Payer consistently ranks #1 among CAPS solutions, delivering 90–97% first-pass auto-adjudication rates and over 99% accuracy. It empowers payers to respond swiftly to regulatory changes, adopt value-based reimbursement models, and improve clinical outcomes and member experiences. What you will do: - Triage and analyze complex issues, perform root cause analysis and correlate related system or application problems. - Act as a liaison between engineering, IT operations, and consulting teams to resolve incidents and ensure timely communication with customers. - Assist customers in quickly identifying issues and providing effective workarounds, while guiding them on best practices and cleanup scripts. - Manage multiple support requests with competing priorities, maintaining accurate case records and customer information in Salesforce. - Participate in customer calls, peer reviews, and technical/functional discussions to identify optimal solutions and drive continuous improvement. - Proactively address recurring issues such as failed transactions, stuck claims, and data warehouse streaming disruptions to minimize business impact. - Provide feedback on bugs across active releases and contribute to knowledge base articles and reusable scripts for common issues. - Build and deploy tools to proactively identify product issues and partner with product teams on preventive measures. - Document root cause analyses and standard procedures through runbooks and KB articles. - Demonstrate a strong drive to understand both the business and technical aspects of problems, contributing to improved service and operational efficiency. - Perform all job functions in compliance with HealthEdge policies and procedures, including those related to handling PHI and PII. - Provide 24x7 on-call client support on a rotational basis. - INDIA specific: May require early morning or evening shifts (India time) to overlap with US teams. Typically, late-night shifts are not expected. What you bring: Education & Experience: - Bachelor’s degree in Computer Science, Electronics, or a related field. - 5+ years of experience in supporting mission-critical, multi-tiered enterprise applications. - Hands-on experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies. Technical Proficiency: - Strong knowledge of Java-based applications, including Java 11+ code, analyzing stack traces, error codes, and performance issues (e.g., memory leaks, thread contention, slow SQL queries). - Proficient in web technologies and middleware such as WebLogic/WebSphere. - Expertise in relational databases (preferably Oracle), with the ability to understand schemas, write and debug complex SQL queries. - Experience with SOAP and REST-based web services. - Skilled in log analysis using tools like grep, with familiarity in structured (JSON, XML) and unstructured log formats. - Root cause analysis across distributed systems including microservices, APIs, and message queues. - Hands-on experience with monitoring and analysis tools such as Splunk, ELK Stack, and AppDynamics. - Foundational experience in troubleshooting and analyzing Bash scripts. Business & Analytical Skills: - Strong critical thinking, analytical reasoning, and problem-solving abilities. - Proven ability to engage with US/UK customers and manage competing priorities in a fast-paced environment. - Experience creating runbooks and knowledge base articles to document root cause analyses and standard procedures. Soft Skills & Work Environment: - Excellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences. - Comfortable working in dynamic environments with flexibility to provide 24x7 on-call client support on a rotational basis. Preferred: - Domain knowledge in healthcare or US health insurance. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.    Geographic Responsibility:  While HealthEdge is located in Boston, MA you may live anywhere in the U.S.  Type of Employment: Full-time, permanent  FLSA Classification (USA Only): Exempt  Work Environment:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   - Work across multiple time zones in a hybrid or remote work environment.   - Long periods of time sitting and/or standing in front of a computer using video technology.   - May require travel dependent on company needs.     The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.    HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.  #LI-Remote **The annual US base salary range for this position is $70,000 to $85,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.