Role Description
The Senior SAP EWM Support Consultant is responsible for providing expertise and leading post-go live support efforts, providing mentorship to junior team members, and driving continuous improvements in system stability.
This individual will serve as an expert resource for SAP EWM solutions, collaborating with cross-functional teams to resolve problems, conduct system analysis, and implement enhancements.
Essential Functions & Responsibilities:
-
Leads hypercare initiatives in the initial weeks following SAP EWM implementations.
-
Monitors and reports on system issues, quickly addressing any failures or user-reported concerns and serving as the escalation point for complex support issues.
-
Provides technical leadership, coaching, and mentorship to SAP EWM Support Consultants I and II, focusing on bringing out the best in team members.
-
Manages a high volume of support tickets, ensuring timely responses and effective issue resolution.
-
Troubleshoots and diagnoses root causes of system errors and coordinates resolution with the relevant teams.
-
Tracks system performance to identify bottlenecks and areas for improvement.
-
Collaborates with clients and business stakeholders to resolve tickets.
-
Documents support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing and future reference.
-
Educates others in the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end-users and client personnel on EWM usage and best practices.
-
Collaborates cross-functionally with client leadership, development teams, project managers, and stakeholders to maintain and enhance system performance and ensure long-term success.
-
Applies software updates and security patches as needed to ensure system integrity.
-
Provides technical assistance to end users, ensuring a positive support experience.
-
Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security.
-
Performs other related tasks as assigned.
Qualifications
-
Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management or other related field, OR High School Diploma/GED and equivalent years of experience.
-
SAP EWM certification required – if not currently certified, must obtain certification within 6 months of hire.
-
5+ years of hands-on SAP EWM experience (configuration and troubleshooting) required.
-
Background and/or education in logistics, distribution, MIS, IT, or other related field required.
-
Must have an active government clearance or be able to obtain one prior to hire date.
-
U.S. Citizenship is required to obtain government clearance.
-
Experience working with the Department of Defense or another federal agency is a plus.
Requirements
-
Deep knowledge and understanding of SAP logistics modules and SDLC.
-
Proven ability to train and mentor team members and client users.
-
A strategic thinker with strong execution skills.
-
Excellent organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously, prioritizing urgent issues effectively.
-
Clear and professional communication, with the ability to explain technical concepts to non-technical users.
-
Ability to work collaboratively in diverse cross-functional teams and simultaneously manage multiple tasks and competing priorities effectively.
-
Strong problem-solving troubleshooting skills with a meticulous approach to system configuration and issue resolution.
-
Strong analytical and organizational skills, with attention to detail.
-
A self-starter with the ability to work independently in a fast-paced environment.
Compensation
In accordance with pay transparency law, the expected salary range for this position is $125,000 – $155,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices.
Benefits
-
Medical, dental, vision, life, and long-term disability coverage.
-
401(k) plan.
-
Bonus opportunities.
-
Paid holidays and paid time off.
How to Apply
To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.
If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email or speak with your recruiter.
C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
