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American Red Cross logo
American Red Cross

We prevent and alleviate human suffering in the face of emergencies.

Order Management Coordinator

GeneralGeneralFull TimeRemoteJuniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$17 - $18 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Order Management Coordinator

American Red Cross

• Fulfil routine orders of blood products • Provide good customer service and ensure successful and economic shipment of orders • Provide a positive customer experience and ensure products are delivered on time and in budget • Provide support, development and/or leadership guidance to all volunteers • Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies • Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information • Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers • Determine the most economical method of transportation for hospital shipments • Investigate and resolve hospital shipment problems • Receive and investigate customer concerns and complete customer concerns documentation accurately and on time • Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures

Job Requirements

  • High School or equivalent required
  • Minimum one years related experience or equivalent combination of education and related experience required
  • Progressive experience in a dynamic, multi-task operational environment preferred
  • Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred
  • Excellent oral and written communication skills
  • Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer)
  • Must have excellent organizational skills, be able to handle multiple priorities effectively
  • Problem solving and analytical skills
  • Working knowledge of computers

Benefits

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting at 15 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

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