Quadient

Role Description As a Field Service Technical Support, you will use critical thinking and problem-solving skills to manage complex end-user support calls on Professional Series document handlers to end-user customers. - Provide mid-to-advanced level technical support to customers via phone. - Troubleshoot with customers on low to high volume mail-related products and software depending on the product support position level. - Maintain a high level of customer care while demonstrating a cooperative and friendly attitude. - Work effectively within a team-driven environment. - Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. - Proactively seek out information and leverage problem-solving skills to identify the problem and offer inventive workarounds. - Communicate regularly with the assigned team. - Confirm accurate information from the customer at the time of service and provide accurate troubleshooting steps. - Provide phone support to end-users on hardware, software, general use questions, and network-related problems. - Detailed understanding of TCP/IP, VoIP, and firewall concepts and protocols. - Schedule and manage technicians. - Responsible for communication to end-user customers using third-party technicians. - Individual case management timing KPIs. - Work in multiple CRMs. - Understanding of power management, voltage regulation, and the ability to diagnose and troubleshoot complex analog and digital electronic circuit issues. - Read, interpret, and diagnose problems with PCB boards; understand schematics and wiring diagrams for equipment. - Contribute to the development of knowledge base articles and support documentation. - Provide exceptional customer satisfaction in every interaction with internal and external customers by exhibiting “Our EPIC Values.” - Communicate technical solutions to customers and team members. - Ensure the delivery of processes and procedures are accurate when communicating with external and internal customers. - Maintain a positive, empathetic, and professional attitude toward customers always. - Determine if techs and hardware are needed on-site; minimize cost exposure where possible and maximize potential service revenue. - Utilize and remain proficient in other department applications used (i.e., Knowledgebase website, Teams, MyQuadient, Workday, Salesforce, ServiceMax, etc.). Qualifications - Associate’s degree in computer information/Electronic Technologies or closely related field. - 5+ years professional experience in troubleshooting and repairing hardware and software solutions. - Professional phone demeanor and presence. - Excellent interpersonal skills. - Strong electro/mechanical skills and aptitude. - A+ Certified and/or Network+ desired. - Demonstrated success in working with people in establishing goals and objectives. - Strong communication and collaboration skills. - Experience in providing technical support. - Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time-sensitive deadlines. - Ability to perform multiple tasks simultaneously, including handling interruptions. - Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks. - Must be able to multi-task in a high-volume, fast-paced call center environment. - Intermediate to advanced computer skills. - Ability to easily adapt to and learn new technologies. - Maintain important records efficiently and accurately. - Maintain confidentiality of information processed or prepared. - Perform duties and responsibilities independently. - Establish and maintain effective working relationships with other Quadient employees and management personnel. - Call center background or customer service background a must. - Thorough knowledge of Microsoft Operating Systems. - Experience or knowledge of systems such as CPQ, SAP, Salesforce, CRM, ERP, ServiceMax, OLS, Oracle, and Talkdesk is ideal. - Fluent in English and French languages would be a plus. - Proficiency in Windows-based applications including Microsoft Office (Word, Excel, Outlook, Teams, etc.). Benefits - Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. - Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. - Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. - Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. - Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Role Description Wir richten uns mit dieser Position an analytisch starke Persönlichkeiten, die aktiv zur finanziellen Steuerung und Weiterentwicklung unseres Geschäfts beitragen möchten. In dieser Rolle hinterfragst du bestehende Prozesse, identifizierst Optimierungspotenziale und setzt Impulse zur Verbesserung unserer Performance. Als Teil unseres Controlling-Teams mit Schwerpunkt Financial Planning & Analysis (FP&A) berichtest du direkt an die Managerin Controlling. Du übernimmst eine zentrale Rolle in der finanziellen Planung und Analyse für unsere Digital Business Unit und arbeitest eng mit verschiedenen internationalen Stakeholdern zusammen. In einem modernen Arbeitsumfeld mit Systemen wie SAP, Workday und Salesforce sowie unserem Smart-Work-Konzept (hybrid) gestaltest du aktiv datenbasierte Entscheidungsprozesse. - Verantwortung für die Erstellung und Weiterentwicklung des Management-Reportings (monatlich, quartalsweise) inkl. Kommentierung und Handlungsempfehlungen - Durchführung fundierter Abweichungsanalysen (Actual vs. Budget / Forecast) sowie Ableitung von Maßnahmen zur Ergebnisverbesserung - Aktive Mitwirkung am Budgetierungs- und Forecast-Prozess (Rolling Forecasts), inklusive Modellierung von Szenarien und Sensitivitätsanalysen - Unterstützung des Managements durch Business Partnering: Aufbereitung entscheidungsrelevanter Analysen und Präsentationen - Weiterentwicklung unserer FP&A-Instrumente, KPIs und Dashboards zur performanceseitigen Steuerung der Business Unit - Analyse von Umsatz-, Kosten- und Margenentwicklungen sowie Identifikation von Werttreibern - Mitwirkung an der langfristigen Finanzplanung und strategischen Initiativen - Verantwortung für ausgewählte operative Controllingthemen (z. B. Provisionen, Faktura-Support), eingebettet in die Gesamtsteuerung - Enge Zusammenarbeit mit Vertrieb, Finance, Accounting und anderen Fachbereichen auf internationaler Ebene Qualifications - Abgeschlossenes Studium der Betriebswirtschaftslehre mit Schwerpunkt Controlling, Finance oder FP&A oder vergleichbare Qualifikation - Mindestens 3 Jahre relevante Berufserfahrung im Controlling / FP&A / Finance, idealerweise in einem internationalen Umfeld - Fundierte Erfahrung in Financial Planning (Budget, Forecast, Szenarien) sowie in der Analyse von GuV-Strukturen - Sehr gutes Verständnis von Finanzkennzahlen, Performance-Treibern und Business Cases - Kenntnisse in Accounting sowie in der Rechnungslegung nach IFRS/HGB - Erfahrung im Business Partnering mit Fachbereichen wünschenswert - Ausgeprägte analytische Fähigkeiten, proaktive Arbeitsweise und die Fähigkeit, komplexe Sachverhalte klar zu kommunizieren - Sehr gute Excel-Kenntnisse sowie hohe Affinität zu Daten, Systemen und Automatisierung - Erfahrung mit ERP- und Planungssystemen (z. B. SAP, Workday) von Vorteil - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Benefits - Flexible Arbeit: Entscheide dich für ein hybrides Arbeitsmodell, bei dem Büro- und Fernarbeitsplätze für einen ausgewogenen Lebensstil kombiniert werden. - Unbegrenztes Lernen: Profitiere von den globalen Wachstumsmöglichkeiten, die dir unsere rund um die Uhr verfügbare Online-Lernplattform bietet. - Inklusive Gemeinschaft: Werde Teil unserer Empowered Communities und engagiere dich in unserem Philanthropie-Programm. - Umfangreiche Zusatzleistungen: Genieße attraktive Zusatzleistungen in den Bereichen Work-Life-Balance und mehr, einschließlich eines großzügigen Empfehlungsprogramms. - Sorge für das Wohlbefinden: Nutze unser kostenloses Hilfsprogramm für Mitarbeiter zur Unterstützung der mentalen Gesundheit.

Role Description This role is offered on a fully remote basis. The successful applicant will be based in either Spain, Czech, Italy or Austria. We are looking for a curious, energetic, and motivated individual who wants to jump-start their sales career by building the foundation of what it takes to be a top sales performer. SDRs are driven and competitive people, who focus on generating and qualifying new business opportunities for our sales team. We are looking for hardworking employees to discover and pique the interest of VP & C Level executives. Successful candidates must have a strong work ethic, humility, and hunger to learn to be part of Quadient, and the drive to not only meet but exceed sales targets. Working closely with our Management team and our Senior Salespeople will give you the opportunity to develop and continue to develop your career in sales. You will learn from the best by working alongside the top performers on the sales team along with sales leadership. Self-motivated individuals looking to build a solid foundation in software sales are an ideal fit for this position. What You'll Do: - Manage inbound leads and outbound targeted prospects - Generate value for potential customers and booking product demonstration webinars and calls - Managing prospect expectations and overcoming objections - Reaching and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings. - Developing skills necessary for promotion into a full, closing role Qualifications - 1 year of SDR experience, ideally in a software setting - Fluent German & English - A strong interest in building a career in sales - Curiosity and demonstrable evidence of professional and personal development - Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths - Self-disciplined, organised and ambitious. Able to consistently hit daily and monthly objectives Benefits - Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. - Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. - Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. - Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. - Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Role Description Senior Legal Counsel – Central Europe & International Operations (Germany, Austria, Switzerland, Italy & Rest of World except APAC) Location: Germany - REMOTE but office in Munich Travel: Occasional within Europe Reporting to the Global Team Lead Operations General, you will be the primary legal support for CE&I, acting as a trusted advisor to the business. Key Responsibilities - Manage disputes and litigation within the region. - Draft, review, and negotiate a wide range of commercial agreements across multiple business lines and models (License, SaaS, Leasing, One-time sales), including complex, high-value software license agreements, services agreements, reseller and partnership agreements, subcontracting agreements, and NDAs. - Provide day-to-day legal support to Sales and operational teams, as well as HR, Finance, and other departments. - Deliver legal monitoring and internal training for commercial and operational teams. - Implement and develop company policies and procedures at regional level, ensuring compliance with applicable laws. - Support regional M&A projects and participate in global initiatives, collaborating with legal teams across regions. - Complete timely management reporting on deals, budgets, and litigation activities. Qualifications - Legal Qualification: Preferably in Germany; dual qualification is a plus. - Experience: 7–10 years as in-house counsel in an international IT company or corporate law firm. - Expertise: - Strong knowledge of commercial contracts and negotiation skills with a “win-win” approach. - Proven experience in multi-jurisdictional matters, corporate governance, and IP law. - Excellent drafting and analytical skills with a pragmatic mindset. - Soft Skills: Autonomous, proactive, resilient, and calm under pressure. Strong business acumen and entrepreneurial spirit. - Languages: Fluent in German (native preferred) and English; Italian or Spanish is a plus. Benefits - Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. - Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. - Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. - Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. - Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

• Proactively generate and qualify new sales opportunities through outbound prospecting and inbound lead follow‑up. • Research and identify target prospects using tools such as 6sense, social media, databases, and industry events. • Conduct cold calls, emails, and social outreach to engage prospects and spark initial conversations. • Manage and maintain a high‑volume prospecting pipeline, accurately tracking activity and lead status in Salesforce. • Lead initial discovery conversations to understand customer needs, pain points, timing, and budget. • Nurture relationships with early‑stage prospects and qualify leads for handoff to field sales representatives. • Schedule discovery calls, demos, or meetings for the sales team with qualified opportunities. • Collaborate closely with sales and demand generation teams to align on messaging, ICP criteria, and campaign execution. • Stay informed on industry trends, competitors, and product offerings to clearly articulate value propositions. • Consistently meet or exceed SDR performance metrics, including outreach activity, qualification rates, and pipeline creation.

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description Remote opportunity for U.S.-based candidates in Eastern or Central time zones. Compensation package includes hourly rate + commissions, estimated OTE $50-$55k. Join Quadient’s demand generation team and help drive growth in software and digital communications! We’re looking for a motivated Lead Generation Representative to identify sales opportunities in our Mail Related Services segment and support our Field Sales team. - Meeting targets through outbound calls (120 - 140 daily) - Identify and qualify sales opportunities - Use data insights to improve performance and campaign results - Provide feedback to managers and collaborate across teams - Maintain accurate records in Salesforce CRM - Communicate effectively and build strong relationships internally and externally Qualifications - 2–5 years in B2B lead generation, appointment setting, or business development - Strong verbal and written communication skills - Experience making 100+ outbound calls daily - Salesforce experience preferred - Bachelor’s degree or equivalent experience #LI-LR1 Additional Information Rewards & Benefits - Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. - Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. - Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. - Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. - Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. - Compensation: USD 21.5 - USD 21.5 - hourly

• The ProdMail Business Engineer is responsible for achieving the assigned revenue targets. • Identify strategic priorities and key projects aligned with the company’s strategy. • Travel across the entire commercial territory. • Support regional sales teams and maintain close relationships with Agency and Regional Directors. • Design proposals and solutions based on reference products. • Ensure customer follow-up through to the implementation and commissioning of the sold solution. • Respond to tenders within his/her technical scope. • Coordinate and mobilize internal resources on projects (sales, marketing, R&D, support, customer service, etc.) and provide commercial leadership. • Provide Pre-Sales teams with the information they need to draft functional specifications describing the complete solution, in close collaboration with deployment project managers. • Handle the administrative follow-up of signed contracts and anticipate internal approvals from the company’s various departments. • Ensure that the indicators necessary to manage his/her activity are kept up to date. • Implement processes specific to the ProdMail activity (Big Hits Committee, collections, CASC, etc.)

• Develop and maintain security policies, standards, and control frameworks aligned with industry best practices (ISO, NIST, CIS) • Design and promote secure architecture patterns across cloud, applications, networks, and data platforms • Conduct security risk assessments and control reviews for systems, projects, and business processes • Provide security architecture and design guidance for new solutions and major changes • Support supplier and third-party security assessments and due diligence • Contribute to governance, risk management, and compliance activities, including audits and certifications • Monitor control effectiveness and support security reporting and governance forums • Collaborate with IT and business teams to ensure secure implementation of solutions • Support Security Operations with expertise on incidents and control improvements • Contribute to continuous improvement by addressing emerging threats and evolving technologies

• Deliver mid- to advanced-level technical support for hardware, software, networking, and Quadient product issues through phone, email, Teams, and screen-share assistance. • Troubleshoot complex scenarios by leveraging problem-solving skills, technical knowledge (PCB, schematics, power/voltage), and creative workarounds to resolve issues efficiently. • Manage technical escalations, mentor Level 2 Support Associates, and contribute to knowledge base articles and technical documentation. • Coordinate and oversee third-party technicians, ensuring clear communication with end users, accurate billing, and a seamless service experience. • Maintain exceptional customer care, uphold Quadient’s EPIC values, and ensure accuracy in all communications, processes, and procedures. • Collaborate with Product Engineering and cross-functional teams while staying proficient in department systems such as Salesforce, Workday, ServiceMax, MyQuadient, and internal knowledge tools.

• Remote opportunity for U.S.-based candidates in Eastern or Central time zones. • Join Quadient’s demand generation team and help drive growth in software and digital communications! • Identify sales opportunities in our Mail Related Services segment and support our Field Sales team. • Meeting targets through outbound calls (120 - 140 daily) • Identify and qualify sales opportunities • Use data insights to improve performance and campaign results • Provide feedback to managers and collaborate across teams • Maintain accurate records in Salesforce CRM • Communicate effectively and build strong relationships internally and externally