• Support the maintenance, troubleshooting, and analysis of medical Computed Tomography (CT) devices to ensure optimal performance and compliance with quality and safety standards. • Perform detailed fault analysis on returned components, assisting in root cause investigations, documenting findings, and collaborating with engineering and quality teams to improve product reliability. • Work under the guidance of senior engineers to perform hands-on testing, mechanical and electrical inspections, and data collection. • Maintain the highest standards of patient safety and regulatory compliance in the medical device industry.

TEKsystems is looking for a Technical Support Engineer that will be 100% remote on for one of our great clients here in the Charlotte, NC area. They offer great training, stability, growth and more. See the top skills below... - 5-7 years of Technical Support - Experience with Jira & SaaS - 3-5 years of Office 365 experience, Sharepoint preferred Description: Our client is looking for a Technical Support Engineer that will provide phone support, email and chat. This includes but is not limited to handling fixes over the phone, working with the developer teams to get software issues fixed. Need this Technical Support engineer to be great with documentation, great customer service and follow up experience. If you are interested, please apply! Job Type & LocationThis is a Permanent position based out of Charlotte, NC. Pay and BenefitsThe pay range for this position is $75000.00 - $90000.00/yr. Remote, 401k, PTO, health benefits Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Provide quality implementations, upgrades, and support for Franciscan Alliance applications • Formulate/define system scope and objectives • Devise and modify procedures to solve complex problems • Test, debug, and document program solutions • Provide on-going troubleshooting for application issues • Participate in system optimization and new installs • Assist with needs assessments and impacts analysis • Support the technical architecture, data movement, and file transfer tools • Document application build and standards • Monitor application server health • Maintain system tables, profiles, and other application parameters • Provide on-call support, including after-hours support • Participate in implementation and builds of applications • Support systems by troubleshooting and repairing customer-reported problems • Work with on-premise vendors and Application Business Analysts

• As a Windows Support Engineer, you'll be on the front lines, ensuring our clients' technology runs flawlessly. • Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. • Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. • Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach. • Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed. • Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. • Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. • Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.