Role Description We are seeking an eager and talented bilingual individual to join our growing Cyber Field Engineer team. As part of a fast-growing cybersecurity company, you will learn and apply cutting-edge cyber skills alongside industry experts and manage regional customer relationships. You will collaborate with an amazing team that partners with customers to enhance their cybersecurity posture and resilience. Pentera's Cyber Field Engineers are experts in our products and a crucial point of contact between our customers and internal departments. - Demonstrate a deep understanding and professional knowledge of the Pentera platform across our customers’ networks - Lead technical deep-dive sessions with cybersecurity experts, guiding them through better procedures and remediation decisions - Support LATAM customers by providing technical guidance, enablement, and best-practice recommendations tailored to their environments and business needs - Be involved in business functions of the company by maintaining customer loyalty, acting as a product expert focused on customer enablement, and identifying service expansion opportunities to drive increased revenue - Flexibility to accept a changing role description based on a fast-paced start-up Qualifications - Experience in troubleshooting, monitoring, and managing TCP/IP networks - Fluent in both English and Spanish - Strong knowledge in network security - 2+ years of experience in hands-on cyber security roles - 2+ years of working with Linux (Ubuntu preferred) - 2+ years of customer-facing experience - Strong technical, business, and consultative communication skills - Technical problem solving both individually and collaboratively - Valid driver’s license and passport - Periodic travel, domestic or international, based on customer and business needs Requirements - Experience in product support - Background in offensive security - Penetration testing certifications (advantage) Company Description Pentera is a leader in Automated Security Validation, helping businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

• Working independently to service our customers in their homes • Bringing a new challenge every day as you diagnose and solve the issues that arise • Servicing our world-class products to sustain their life • Promoting our care product and appliances as one of our brand ambassadors

Role Description This role supports the delivery of high-quality surveying services by processing field data, preparing CAD drawings, and assisting with boundary and easement documentation. This role ensures accurate and timely survey deliverables, contributing to successful project outcomes and client satisfaction. By collaborating with surveyors, field crews, and design teams, the technician helps drive operational efficiency and uphold the company’s standards for excellence. If you are an Office Technician in Rochester that aligns with our values, we invite you to forge ahead with us. What you will do: - Assist Professional Surveyors with CAD production, deed research, boundary analysis, easement preparations, legal descriptions, and computing survey boundaries. - Process raw field data through Civil 3D. - Perform quality checks on survey data and deliverables. - Coordinate and work with field crews and other office staff to ensure project accuracy and timely completion. - Manage multiple survey tasks and project coordination, including interaction with other design services. - Apply knowledge of ALTA surveys, boundary analysis, topographic surveys, preparation of easement documents, legal descriptions, final plat preparation, and construction staking. - Perform other duties as assigned. - May remain in stationary position for extended periods. Qualifications - 1-5 years of land surveying experience in a Survey Technician role. - Possession of a valid driver’s license with a clean driving record and the ability to operate a motor vehicle is required. - Certified Survey Technician (CST), preferred. - Knowledge of Microsoft Suite Products (e.g. Outlook, Excel, Word, PowerPoint, SharePoint, OneDrive, etc.). - Proficient in AutoCAD Civil 3D for production activities. - Knowledge of Trimble survey field equipment is preferred but not required. - Travel or field visits may be required to support project needs or stakeholder collaboration. - Full-time schedule with occasional extended hours to meet project deadlines. - This position can be fully remote. - Travel may be required. Benefits - Competitive compensation and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, company paid short-and long-term disability, 401K with match, paid time off, paid holidays, tuition reimbursement, and opportunities for professional growth and development. - Part-time employees can participate in the 401K plan and applicable earned paid leave. Company Description WSB is a design and consulting firm specializing in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 50 complementary areas across the nation.

• Provide support to customers during standard business hours through phone, chat, email, and screen sharing, with occasional extended hours as required for critical customer concerns. • Build and maintain strong customer relationships while serving as a trusted technical resource. • Own customer satisfaction by addressing overall concerns, change requests, work orders, and service-related issues. • Perform effective triage and troubleshooting for reported customer issues and provide timely resolutions. • Partner with internal teams—including Technical Support, Professional Services, Product Management, Engineering, and other cross-functional organizations—to ensure technical challenges and customer requests are progressing toward resolution within established SLA targets. • Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned customer accounts. • Build expertise in telecommunications, contact center technologies, and related industry solutions. • Gain a strong understanding of each customer's contact center environment and business objectives, demonstrating how NiCE solutions support their operational goals. • Monitor product and service usage, understand realized customer benefits and achievements, identify opportunities for improvement, and help define next steps that drive continued customer success.