Prime System Solutions

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues. • Troubleshoot and resolve escalated incidents and service requests efficiently. • Reporting to a client site for support when needed. • Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability. • Implement and oversee routine maintenance tasks, updates, and system optimizations. • Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures. • Mentor and guide Level I engineers in troubleshooting and resolution processes. • Maintain comprehensive documentation of client environments, configurations, and support procedures. • Actively contribute to the development of the knowledge base and training materials. • Collaborate directly with clients to understand their technical needs and provide proactive solutions. • Communicate effectively with clients, providing status updates, technical information, and recommendations. • Perform any additional job duties as requested by management to contribute to the overall success of the organization. • Troubleshooting complex issues within the M365 ecosystem, such as technical issues related to M365 services like Outlook, Teams, SharePoint, OneDrive, and Office apps. • Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security. • Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enforce data loss prevention (DLP) policies. • Managing user identities through EntraID including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies. • Handling complex user permissions for SharePoint, Teams, and other M365 apps that involve multiple levels of access control or troubleshooting group-based permissions issues. • Create, update, and remove user accounts, including assigning licenses and configuring permissions.

Role Description Prime System Solutions is seeking a motivated and tech-savvy Procore Specialist to join our team. The ideal candidate will bring hands-on experience with Procore software, a solid foundation in construction processes and finance, and a strong willingness and aptitude to learn and grow with our company. Experience with API integrations or a desire to develop skills in that area is highly valued. - Serve as an internal Procore specialist to handle onboarding and offboarding, as well as troubleshooting user-related problems and integration-related errors - Assist with uploading budgets and WBS structures to projects - Assist with updating and creating SOP documentation, setting up and updating training within Talent LMS including updating PowerPoint documents and recorded trainings - Assign and monitor training within Talent LMS identifying areas of non-compliance - Field an internal Jira queue to assign tickets to appropriate owners - Assist with creating Business Requirements Documentation and Timelines to complete larger integration projects Qualifications - 3-5 years of hands-on experience using Procore in a professional setting - Familiarity with construction project management and financial workflows (budgeting, invoicing, commitments, change orders, etc.) - Demonstrated technical aptitude and a strong desire to learn new tools and systems - Strong communication skills and the ability to translate technical concepts to non-technical users - Organized, detail-oriented, and able to manage multiple tasks and priorities Requirements - Experience with Procore API or similar software platforms - Exposure to or interest in working with APIs and basic integration concepts (JSON, endpoints, webhooks, etc.) - Background in construction accounting or finance systems

• Prepare, file, and maintain all federal and state tax returns, including corporate income tax, payroll tax, and sales tax filings. • Monitor and ensure compliance with changing tax regulations, deadlines, and requirements across all relevant jurisdictions. • Manage state registrations, licenses, and periodic filings required for business operations and corporate good standing. • Coordinate with insurance providers and regulatory agencies to maintain, file, and renew all necessary insurance registrations and compliance documentation. • Oversee accounts receivable collections, including aging analysis, client follow-up, and resolution of outstanding invoices. • Prepare and present financial reports to leadership, highlighting key metrics, trends, and variances from projections. • Reconcile accounts, verify transaction accuracy, and maintain detailed financial records in compliance with generally accepted accounting principles (GAAP). • Support internal IT budget planning, analysis, and forecasting to optimize technology spending and resource allocation. • Collaborate with external auditors, tax professionals, and regulatory agencies to address inquiries and provide required documentation. • Identify and implement process improvements to enhance efficiency, accuracy, and timeliness of financial and tax-related functions. • Maintain confidentiality of sensitive financial and tax information in accordance with company policies and applicable law. • Stay current with tax law changes, accounting standards, and best practices through ongoing professional development and industry participation.

• Prepare, file and maintain corporate income tax, payroll tax, and sales tax filings. • Perform account reconciliations and resolve discrepancies. • Prepare, review, and post journal entries to the general ledger. • Assist in the monthly and quarterly closing processes. • Collaborate with cross-functional teams to gather and validate financial information. • Support the preparation of financial reports and ensure compliance with GAAP. • Monitor and analyse account balances for accuracy and completeness. • Assist with internal audits and support external audit procedures. • Identify process improvements and support the implementation of accounting best practices. • Support internal IT budget planning, analysis, and forecasting to optimize technology spending and resource allocation. • Oversee accounts receivable collections, including aging analysis, client follow-up, and resolution of outstanding invoices. • Coordinate with insurance providers and regulatory agencies to maintain, file, and renew all necessary insurance registrations and compliance documentation.

• Prepare quotes and process requisitions for hardware and software including sourcing, negotiation, ordering, receiving and distribution of equipment • Develop and sustain strong working relationships with team members, clients, and vendors • Manage client expectations through timely feedback and proactive communication with client and team members • Assist with tracking, recording, and auditing of products to ensure accurate client invoices • Participating in shipping and receiving • Other duties and assignments as required by the management team

**🔑 Key Responsibilities:** - Lead and optimize day-to-day operations to ensure smooth, efficient, and high-quality service delivery - Drive execution of key initiatives aligned with overall business goals - Partner with cross-functional teams (Operations, HR, Support) to keep everything running seamlessly - Build and manage strong relationships with customers, ensuring a positive experience and timely issue resolution - Work closely with global stakeholders to maintain alignment and consistency across regions - Track performance using KPIs and metrics, and turn insights into actionable improvements - Support budgeting, cost management, and overall operational efficiency - Ensure compliance with company policies and workplace regulations, and support audits when needed - Provide guidance on employee-related matters, including performance, engagement, and escalations - Identify gaps, risks, and opportunities, and take proactive steps to improve processes - Help scale operations by refining workflows, SOPs, and team structures

Role Description We’re looking for a hands-on Operations Leader to help strengthen and scale our client’s regional operations. In this role, you’ll be at the center of execution—driving performance, aligning teams, and ensuring everything runs smoothly day to day while supporting bigger business goals. This is a great fit for someone who enjoys balancing strategy and execution, thrives in a fast-paced environment, and is confident working with both local and global stakeholders. Key Responsibilities - Lead and optimize day-to-day operations to ensure smooth, efficient, and high-quality service delivery - Drive execution of key initiatives aligned with overall business goals - Partner with cross-functional teams (Operations, HR, Support) to keep everything running seamlessly - Build and manage strong relationships with customers, ensuring a positive experience and timely issue resolution - Work closely with global stakeholders to maintain alignment and consistency across regions - Track performance using KPIs and metrics, and turn insights into actionable improvements - Support budgeting, cost management, and overall operational efficiency - Ensure compliance with company policies and workplace regulations, and support audits when needed - Provide guidance on employee-related matters, including performance, engagement, and escalations - Identify gaps, risks, and opportunities, and take proactive steps to improve processes - Help scale operations by refining workflows, SOPs, and team structures Qualifications - Proven experience in operations leadership or a similar senior role - Strong background in operations, stakeholder management, and team leadership - Hands-on experience managing service delivery, workforce planning, and performance - Comfortable working with global teams and stakeholders across time zones - Strong problem-solver who can navigate ambiguity and make sound decisions - Experience with process improvement, KPI tracking, and operational reporting - Exposure to budgeting, cost management, or P&L is a plus - Familiarity with HR processes, employee relations, and workplace compliance - Experience with tools like HRIS, ATS, or workforce management platforms is an advantage - Excellent communication skills, with the ability to influence and collaborate across teams What Sets You Apart - You take ownership and follow through - You’re both strategic and hands-on - You stay calm under pressure and solve problems effectively - You build strong relationships and communicate with confidence - You’re proactive and always looking for ways to improve Benefits - 100% Remote Work - Enjoy the flexibility of working from anywhere! - Paid Leave - Take time off to recharge, starting upon regularization. - HMO Benefits - Comprehensive healthcare coverage as soon as you're regularized. - Government-Mandated Benefits - All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. - Fun & Collaborative Culture - Be part of a dynamic team that values creativity, innovation, and teamwork. NOTE This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits. A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.

• Lead and manage day-to-day operations, ensuring efficiency, productivity, and quality across all departments. • Develop and implement operational strategies, policies, and procedures aligned with company goals. • Oversee resource allocation, budgeting, and financial performance to maximize profitability. • Drive continuous improvement initiatives to streamline processes and enhance service delivery. • Collaborate with senior leadership to set objectives, monitor progress, and deliver operational reports. • Foster a positive and high-performance team culture through effective leadership, motivation, and development. • Ensure compliance with legal, regulatory, and company standards. • Identify operational risks and implement mitigation strategies.

Role Description Prime System Solutions is seeking a highly experienced General Manager - Operations to lead and oversee our operational activities. This leadership role is pivotal in driving efficiency, enhancing process excellence, and ensuring the seamless delivery of services across the organization. As the General Manager - Operations, you will be responsible for strategic planning, operational management, and team leadership to achieve business objectives and foster sustainable growth. You will work closely with cross-functional teams to optimize workflows and implement best practices. - Lead and manage day-to-day operations, ensuring efficiency, productivity, and quality across all departments. - Develop and implement operational strategies, policies, and procedures aligned with company goals. - Oversee resource allocation, budgeting, and financial performance to maximize profitability. - Drive continuous improvement initiatives to streamline processes and enhance service delivery. - Collaborate with senior leadership to set objectives, monitor progress, and deliver operational reports. - Foster a positive and high-performance team culture through effective leadership, motivation, and development. - Ensure compliance with legal, regulatory, and company standards. - Identify operational risks and implement mitigation strategies. Qualifications - Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred. - Strong strategic thinking, problem-solving, and decision-making skills. - Excellent interpersonal and communication skills with the ability to lead diverse teams. - Proficiency in operational tools, CRM systems, and performance analytics. - Ability to work collaboratively across departments and with senior management. - Results-oriented with strong organizational and project management capabilities.

• Prepare, file, and maintain all federal and state tax returns, including corporate income tax, payroll tax, and sales tax filings. • Monitor and ensure compliance with changing tax regulations, deadlines, and requirements across all relevant jurisdictions. • Manage state registrations, licenses, and periodic filings required for business operations and corporate good standing. • Coordinate with insurance providers and regulatory agencies to maintain, file, and renew all necessary insurance registrations and compliance documentation. • Oversee accounts receivable collections, including aging analysis, client follow-up, and resolution of outstanding invoices. • Prepare and present financial reports to leadership, highlighting key metrics, trends, and variances from projections. • Reconcile accounts, verify transaction accuracy, and maintain detailed financial records in compliance with generally accepted accounting principles (GAAP). • Support internal IT budget planning, analysis, and forecasting to optimize technology spending and resource allocation. • Collaborate with external auditors, tax professionals, and regulatory agencies to address inquiries and provide required documentation. • Identify and implement process improvements to enhance efficiency, accuracy, and timeliness of financial and tax-related functions. • Maintain confidentiality of sensitive financial and tax information in accordance with company policies and applicable law. • Stay current with tax law changes, accounting standards, and best practices through ongoing professional development and industry participation.