• Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations. • Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting. • Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time. • Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence. • Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions. • Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols. • Support the rollout of new equipment and technical programs in the field. • Other duties as assigned

• Wartung, Service und Montage von Umwelt- und Prozessmesstechnik • Organisation und Dokumentation der Wartungs- und Serviceeinsätze • Bearbeitung von Kundenanfragen zu technischen Problemen (Remote-Support) • Selbstständige Problemanalyse und Erarbeitung von Lösungen unter Hinzuziehung unserer Fachexperten • Bereitschaftsdienst (inkl. Wochenende) im kollegial geregelten Wechsel aller Servicetechniker

• Lead tool validation, qualification, and customer acceptance activities • Verify system performance against specifications • Optimize plasma processes for yield and throughput • Support production ramp into HVM • Develop process recipes as needed from existing starting points • Support daily fab operations • Monitor chamber and tool performance • Analyze trends and implement fixes

Role Description Legrand has an exciting opportunity for a Field Service Technician to join the Data Center, Power, and Control Team. This remote position reports to Farmingdale, NY. - Responsible for performing field service installations and repairs. - Support all installation operations. - Diagnose and problem solve issues that arise on site. - Coordinate with the engineering and customer service functions to satisfy customer needs. Salary Range: $70,000-$80,000 per year Travel: 50% within the Northeast Region Benefits - Comprehensive medical, dental, and vision coverage. - High employer 401K match. - Paid time off (PTO) and holiday pay. - Short-term and long-term disability benefit plans. - Above-benchmark paid maternity and parental leave. - Bonus opportunities in accordance with the Company’s incentive plans. - Paid time off to volunteer. - Active/growing Employee Resource Group network. Company Description Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. - Harness technological and societal trends with lasting impacts on buildings. - Improve life by transforming the spaces where people live, work, and meet. - Provide electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. - Global, publicly traded company listed on the Euronext (Legrand SA EPA: LR).