Role Description As a Team Lead, you are responsible for executing processes defined by the client or management. You will need to efficiently manage a large amount of often sensitive or confidential information. The role will require keen attention to detail while maintaining productivity at defined proficiency levels. Qualifications - Bachelor's/College Degree in any field you’re passionate about! - 1 year of leadership experience. - 3+ years of Customer Support experience. - Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications. - Excellent verbal and written communication skills. - An ability to understand and communicate complex ideas to clients. - Aptitude to quickly learn and navigate new technology, systems, and applications. - Ability to accept feedback gracefully and with an open mind. - Customer orientation and ability to adapt/respond to customers with diverse backgrounds. Requirements - Supervise and lead a team of team members during the assigned shift. - Provide guidance, coaching, and support to ensure team members meet their goals and objectives. - Ensure support and acknowledgment of quality standards aligned with our client and customer experience. - Implement quality control procedures and address any quality issues promptly. - Monitor and track key performance metrics, such as agent tasks and responsibilities. - Take corrective actions as needed to meet or exceed performance targets. - Train new associates and provide ongoing training to existing team members to enhance their skills and knowledge. - Foster a culture of continuous improvements through weekly 1:1s and impromptu coaching sessions. - Maintain open and effective communication channels with team members, other shift leads, and management. - Report any issues, escalations, or opportunities for improvement. - Address operational challenges and resolve issues that may arise during the shift. - Collaborate with other departments to find solutions to complex problems. - Ensure the helpdesk is managed by checking agent availability and SLA tickets. - Be available as the POC in the management queue to do escalations. Benefits - Impact-driven work environment. - Opportunity to contribute to Boldr's growth and purpose. - Supportive team culture that values authenticity, curiosity, and dynamism.

• Lead, coach, and develop a team of 10-12 Continuity Clinicians to achieve clinical, operational, and engagement goals. • Establish a culture of accountability, continuous improvement, and high performance. • Conduct regular 1:1 meetings, performance reviews, career development conversations, and ongoing coaching. • Identify performance gaps and proactively develop improvement plans to support clinician success through partnership with Clinical Education Lead. • Recognize and develop high-performing clinicians, creating opportunities for growth and leadership development. • Monitor team performance across quality, clinical outcomes, member experience, and productivity metrics. • Conduct regular reviews of clinician performance and provide actionable feedback to improve care delivery. • Perform clinical quality assurance activities and support adherence to evidence-based care standards. • Identify trends, barriers, and opportunities impacting team performance and patient outcomes.

• Lead, coach, and develop a team of physicians to achieve clinical, operational, and engagement goals. • Establish a culture of accountability, continuous improvement, and high performance. • Conduct regular 1:1 meetings, performance reviews, career development conversations, and ongoing coaching. • Identify performance gaps and proactively develop improvement plans to support clinician success through partnership with Clinical Education Lead. • Recognize and develop high-performing clinicians, creating opportunities for growth and leadership development. • Support recruitment, interviewing, onboarding, and retention of physician team members. • Monitor team performance across quality, clinical outcomes, member experience, and productivity metrics. • Conduct regular reviews of physician performance and provide actionable feedback to improve care delivery. • Perform clinical quality assurance activities and support adherence to evidence-based care standards. • Partner with VMG leadership to identify emerging quality concerns and implement corrective actions as needed. • Maintain a small patient panel and model excellence in patient care. • Identify trends, barriers, and opportunities impacting team performance and patient outcomes. • Surface and share best practices across teams to improve consistency and effectiveness of care delivery. • Provide frontline insights and feedback to Provider Operations and Clinical Program Management leaders regarding opportunities for workflow, process, and program improvements. • Support implementation and adoption of new programs, tools, workflows, and organizational initiatives. • Foster collaboration across VMG teams to advance organizational priorities and improve provider effectiveness.

Role Description As a Founding Tech Lead Engineer, you'll play a critical role in shaping both our product and our company. You'll work directly with the founders to design, build, and scale our platform - setting the technical foundation and influencing culture from day one. This is a chance to be part of the 0 → 1 journey and build something generational. This is not a standard 9-5 job. We operate with a milestone mindset - progress is measured by what we build and deliver, not by hours at a desk. If you're driven by outcomes and impact, this is the right place. What You'll Do - Build and scale our core platform from the ground up. - Work across the entire stack: infrastructure, data systems, backend, and user experience. - Shape the product direction alongside the founders and our early customers. - Harness unstructured enterprise data and evaluate LLMs to drive real product impact. - Ensure technical specifications remain the single source of truth across all deals. - Manage and mentor a development team to deliver high-quality features at startup speed. - Work closely with the CTO to define and execute the technical roadmap. - Review code, enforce best practices, and ensure the architecture is clean, scalable, and robust. Qualifications - Strong programming skills and deep Computer Science fundamentals. - Experience working with large-scale data systems and improving performance, latency, and other critical KPIs. - A track record of building and scaling products, startup experience is a major plus. - Ability to move fast, work across technologies, and adapt as the product evolves. - A customer-first mindset, focused on building products people truly love. - Hunger, smart, and humble - our three core values. Stack - Frontend: - Framework: Next.js 14 (React 18) - Language: TypeScript - Backend: - Framework: NestJS (Node.js) - Language: TypeScript - AI / ML: - Language: Python - Cloud Infrastructure: - Primary: Microsoft Azure - Cloud-agnostic: Compatible with AWS and GCP for future multi-cloud deployment - Data Storage: - Blob Storage - PostgreSQL - Redis - DevOps: - Version Control: GitHub - Infrastructure as Code: Terraform - Containerization: Docker - Orchestration: Kubernetes