OpenTable

Role Description As an Associate Account Manager CQ you are the strategic bridge between world-class technology and the hospitality industry. You will drive engagement, increase reservation availability and decrease churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues. It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. In this role you will: - Lead the overall management of our most valuable business segmentation of customers. - Resolve customer cases and tasks daily. - Turn data into actionable insights and share with restaurants to change behavior and drive adoption. - Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability. - Respond to restaurant partner concerns from our Customer Support and field teams. - Perform presentations and training remotely to restaurant customers. - Inspire customers to think differently about their business in ways that will help both parties achieve success. - Consistently meet and exceed regular team and individual goals. - Reduce churn. Qualifications - An experienced account manager. - A consultative partner skilled in selling solutions and driving long-term value. - A hospitality expert with deep, firsthand knowledge of restaurant operations. - A self-motivated high-performer with a proven ability to thrive under pressure while meeting bold goals and deadlines. - A persuasive storyteller skilled at reframing a customer’s perspective and challenging them to think differently about their business. - A data-driven advisor with an aptitude for translating complex data into insights that persuade others to take action. - An expert communicator and trainer with a natural talent for active listening and influencing key stakeholders. - A tenacious, results-driven professional who is always reaching for the next level of success. - A collaborative problem-solver with a validated ability to work across departments to achieve collective results. - A highly organised executor with a sharp eye for documentation and excellent time management skills. - An adaptable innovator who has shown success navigating unstructured and fast-paced environments. - A tech-savvy partner with experience using Salesforce (or an equivalent CRM). - A continuous learner—ideally with a university degree—who is passionate about the hospitality industry. - An articulate communicator with a high command of business English. Benefits - Benefits of this role will be discussed during the interview process. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Title: Sales Development Representative (Hybrid) Location: Mexico City, Mexico Category: International RSS Job Description: With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job OpenTable is looking for a driven Sales Development Representative to join our Mexico-based team and help restaurants maximize their revenue potential through our industry-leading technology. In this role, you will be the first point of contact for prospective partners, identifying growth opportunities and securing strategic appointments for our Account Executives. You will join a high-performing global team dedicated to championing the hospitality industry and delivering exceptional experiences for both diners and venues. By mastering outbound prospecting and lead qualification, you will play a critical role in expanding OpenTable’s footprint across Mexico and ensuring the long-term success of our restaurant partners. Note: This is a hybrid position based in Mexico City, Mexico. Responsibilities - Drive regional revenue growth by identifying and generating high-quality sales leads through proactive telephone prospecting. This is not a sales position. - Partner with the Restaurant Marketing team to execute targeted lead generation programs and distribute persuasive sales communications. - Manage the end-to-end lead hand-off process to ensure Account Executives receive well-qualified opportunities that exceed customer expectations. - Support the Mexico sales team by responding promptly to prospect inquiries and providing detailed product information to facilitate informed decision-making. - Maintain accurate and timely activity reports to keep management informed of pipeline progress and regional market trends. - Represent OpenTable at regional trade shows and sales initiatives to conduct market research and strengthen brand presence in new territories. Minimum Qualifications - Professional proficiency in both English and Spanish, including strong written and verbal communication skills. - Proven track record of success in telesales, call-center environments, or outbound business development. - Ability to travel regularly within Mexico and the United States, including possession of a valid US Visa. Potential travel to Central America, South America, and the Caribbean. - Intermediate proficiency in Microsoft Excel and PowerPoint for data management and presentation purposes. - Demonstrated ability to multitask and manage time effectively while working independently in a fast-paced environment. Preferred Qualifications - Hands-on experience using Salesforce.com to manage lead pipelines and track sales activities. - Familiarity with the hospitality or restaurant technology industry. - Experience with targeted email marketing and lead nurturing strategies. Benefits and Perks - Work from (almost) anywhere for up to 20 days per year - Focus on mental health and well-being: - Company-paid therapy sessions through SpringHealth - Company-paid subscription to Headspace - Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) - Paid parental leave - Generous paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - Travel Discounts - Employee Resource Groups - Christmas Bonus - 30 days - 20 days of paid time off a year - 25% vacation premium - Private health, dental, and life insurance - Monthly social events and happy hours Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Title: Global Mobility and Immigration Partner (Hybrid) Location: San Francisco, CA Category: HR & Total Rewards Job Description: This is a Hybrid role based out of our San Francisco office 2x per week With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. The People Operations team at OpenTable is dedicated to enhancing the employee experience while prioritizing efficiency and scalability. As a Global Mobility & Immigration Partner, you will play a critical role in leading global mobility and immigration needs. This role is responsible for leading and optimizing the company’s global mobility and immigration processes. It requires a highly proactive, organized, and diligent individual to ensure smooth, efficient, and effective handling of all related cases. The successful candidate will be a specialist in their field, ensuring that cases are not just handled but driven to successful and timely completion. Job Responsibilities: - As a Global Mobility & Immigration Partner, you will be the subject matter expert and evolve OpenTable’s global mobility and immigration programs, ensuring compliance, scalability, and a consistent employee experience across all markets globally. - Proactively gather and share knowledge on immigration laws, visa requirements, and standard methodologies with HR Business Partners and employees. - Own and lead the end-to-end process for global mobility, business travel and immigration cases, ensuring efficient and timely completion while creating a positive employee experience. - Support the development and continuous improvement of global mobility policies, ensuring alignment with local legal requirements and company objectives. - Anticipate and identify potential challenges and roadblocks, and effectively partner internally and with external parties to address these, providing innovative solutions. - Serve as the primary point of contact for HR Business Partners, external counsel, and employees, ensuring proactive communication regarding case statuses and managing processes effectively to minimize the need for follow-up. - Collaborate closely with external legal counsel to drive timely and accurate information, ensuring that all parties are kept informed and aligned. - Work closely with People Operations Specialists to align immigration and mobility processes with overall people operations, such as onboarding, payroll, and benefits administration. Leverage their knowledge of local regulations and practices to ensure compliance and to avoid delays. - Partner with other key internal teams such as Compensation, Payroll, Talent Acquisition and Legal to ensure smooth and efficient case management. - Identify and implement a scalable and structured approach to handling cases, enhancing efficiency and minimizing disruption and reactive urgent requests. - Establish a comprehensive and systematic process for collecting and analyzing data on all costs associated with immigration and mobility for active and upcoming cases. This includes relocation costs, visa expirations, renewals, and new applications providing accurate financial insights for strategic decision-making, budget planning, and executive approval. - Review and refine current processes to ensure a proactive approach, focusing on communication and process visibility for partners. - Regularly seek feedback from collaborators and adjust strategies as vital to meet business needs. Job Specifications: - 7+ years of experience in leading global mobility and immigration processes, including visa applications, renewals, and relocations across multiple regions, with a strong focus on USA and European immigration laws and regulations. - In-depth knowledge of immigration laws, visa categories, work permits, and global mobility standard processes, particularly within Europe. - Confirmed experience in managing sophisticated cases with tight deadlines, including the end-to-end handling of visa cases and relocations. - Experience in gathering, analyzing, and reporting on data related to immigration and mobility. - Exceptional organizational, communication and analytical skills. - Demonstrated ability to work independently and proactively in a fast-paced environment. - Experience in developing and maintaining case tracking systems and improving process efficiencies. - Experience with HR technology, specifically Workday and Zendesk - Experience in managing budgets for global mobility programs, including forecasting and cost analysis. - Flexibility with working hours due to the global reach of the business Benefits and Perks - Work from (almost) anywhere for up to 20 days per year - Focus on mental health and well-being: - Company-paid therapy sessions through SpringHealth - Company-paid subscription to Headspace - Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) - Paid parental leave - Generous paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - Travel Discounts - Employee Resource Groups - Free lunch 5 days per week - Beautiful office in the Empire State Building with lots of building amenities, such as a gym, multi-purpose room, in-building Starbucks, and more. Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $130,000-$160,000. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. #LI-B

Role Description As an Account Manager, Hotels, you will be the primary point of contact and a "trusted advisor" for an elite portfolio of hotel groups and strategic hotel accounts across the EMEA region. You will assume responsibility for these high-value relationships following the initial sale and installation, ensuring deep utilization of OpenTable’s best-in-class software solutions. In this role, you will balance strategic account planning with hands-on execution. You are charged with maintaining high client retention rates, driving incremental revenue through upgrades and add-on sales, and consulting with C-suite stakeholders to align our technology with their business goals. OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by utilizing best in brand front-of-house management and online reservation technology. We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent. What You Will Do - Drive Revenue & Retention: Meet and exceed assigned monthly and quarterly retention and revenue goals. You will be directly responsible for protecting our core revenue while identifying and closing opportunities to achieve a high ROI on your portfolio. - Ensure Customer Success: Guarantee world-class customer satisfaction through diligent, proactive follow-ups. You will act as the bridge between the client’s operational needs and OpenTable’s technology, ensuring every hotel in your "bucket" is fully optimized and supported. - Maintain Operational Excellence: Document all client communications and activities within CRM (Salesforce) to provide accurate productivity reports. You will use these insights to report on account health and progress toward KPIs to senior leadership. - Subject Matter Expertise: Maintain a detailed, expert-level understanding of the company's full suite of solutions, including table management platforms and online marketing tools. You must be able to demonstrate how these tools solve complex C-suite challenges. - Strategic Market Intelligence: Provide consistent market feedback to the Product and Marketing teams. You will act as the "Voice of the Customer," identifying trends and feature requirements from the field to influence our global product roadmap. - Cross-Functional Collaboration: Assist Hotels Account Executives and Inside Sales Representatives as needed to ensure a seamless transition from "signed" to "live." You will support the broader sales ecosystem to accelerate revenue recognition and support new business rollouts. Qualifications - 5+ years of Account Management or equivalent experience, ideally within a B2B SaaS or high-growth hospitality technology environment. - Proficiency in Google Suite and CRM solutions like Salesforce is preferred. - Outstanding negotiating and communication skills. - Business-Fluent German is strongly preferred to support customers with clarity and cultural awareness. - An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights and industry trends. - Proven ability to work under pressure, meet ambitious goals, and manage multiple priorities simultaneously. - Anticipate 30-50% travel depending on location to engage in on-site client meetings, performance reviews, and industry events across the EMEA region. - A genuine passion for the hospitality industry and technology; prior restaurant management or F&B sales experience is a significant plus. Benefits - Work from (almost) anywhere for up to 20 days per year. - Company-paid therapy sessions through SpringHealth. - Company-paid subscription to Headspace. - Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!). - Paid parental leave. - Generous paid vacation + time off for your birthday. - Paid volunteer time. - Development Dollars. - Leadership development. - Access to thousands of on-demand e-learnings. - Travel Discounts. - Employee Resource Groups. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need any reasonable adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Title: Account Manager, Spanish Speaking Location: Miami, FL Category: Major Markets Job Description: With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. Note: This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market. Bilingual Spanish proficiency is also required. Key Responsibilities and Duties: - Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. - Assist restaurant management with configuration to optimize reservation flow - Understand customer needs and identify sales opportunities to sell premium marketing tools - Build and utilize data-driven presentations for ongoing business reviews - Achieve company goals and sales objectives set quarterly. - Track weekly meeting activity in Salesforce - Monthly meetings with Elite members - Act as an advocate for restaurant customers and resolve cross-functional issues - Act as the high-level point of contact for restaurant customer concerns - Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs - Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades - Educate operators about trends in the industry and offer actionable, data driven insights - Lead restaurant retention rate; aid in the re-signing of customers with expired contracts Experience and skills desired: - Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills - A good listener, capable of understanding restaurants business objectives - Deep expertise in restaurant operations and management including comprehension of P&L and financial statements - Ability to work across many departments to take on problems and achieve results - Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities - Ability to handle objections and comfortable with a consultative sales approach - Confident in the delivery of training and speaking in front of groups - Excellent social and organization skills: task prioritization, effective time management - Strong writing, presentation and interpersonal skills - Analytical and data driven approach for making and supporting business decisions - Knowledge of Google Suite and understanding of Apple products and operating systems - Appreciate working in an unstructured and forward-thinking environment - College degree preferred - Valid driving license and transportation (all business related travel expenses reimbursed) - Must be located in the Miami metro area - Must be bilingual in Spanish and English Benefits and Perks - Work from (almost) anywhere for up to 20 days per year - Focus on mental health and well-being: - Company-paid therapy sessions through SpringHealth - Company-paid subscription to Headspace - Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) - Paid parental leave - Generous paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - Travel Discounts - Employee Resource Groups - Competitive retirement and health plans Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $90,000USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Title: German Speaking Account Manager Location: London, UK Category: Central Queue Job Description: With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About this role: The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues. It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture! This is a hybrid role; working from our London office twice a week, In this role, you will: - Lead the end-to-end management of a high-value portfolio of restaurant partners, acting as a trusted advisor to drive long-term success - Own day-to-day customer engagement, resolving cases and tasks efficiently while maintaining a high standard of service - Leverage data and insights to influence restaurant behaviour, driving product adoption and increased reservation availability - Partner closely with customers to maximise engagement on the OpenTable platform and unlock commercial growth opportunities - Act as a key point of contact for escalations, collaborating with Customer Support and field teams to resolve partner concerns - Deliver remote presentations and training sessions to educate and empower restaurant partners - Challenge and coach customers to think differently about their business, identifying opportunities for mutual growth - Consistently achieve and exceed individual and team targets, with a strong focus on retention and reducing churn - About you: - Proven experience in account management and/or consultative selling, with a track record of driving customer growth - Strong understanding of restaurant operations, with the ability to apply this knowledge in a commercial context - Confident using data and insights to influence decisions, shape strategy and drive customer outcomes - Skilled communicator with the ability to present, train and influence stakeholders at all levels - Able to challenge customer thinking, introducing new perspectives that unlock opportunities for growth - Highly organised and self-motivated, with the ability to manage multiple priorities under pressure and meet ambitious targets - Collaborative mindset with a demonstrated ability to work cross-functionally to solve problems and deliver results - Fluent in English plus at least one of the following: French, Italian, German or Spanish - Benefits and Perks Flexibility & time off Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset. Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance. Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources. Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-FF1

Title: Billing Operations Analyst (12 Month FTC) Location: London, UK Category: Finance Operations Job Description: London, UK Billing Operations Analyst London (Hybrid, in office 2 days per week) 12 Month Fixed Term Contract With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Role We’re looking for a Billing Operations Analyst who is organised, detail-focused, and enjoys working with numbers. In this role, you’ll support all elements of our global billing process—helping make sure everything runs smoothly and accurately. You’ll have the opportunity to solve problems, suggest improvements, and ensure our billing meets customer needs. What You’ll Do - Process and manage billing for a variety of customer contracts worldwide - Generate and distribute invoices, and credit memos, making sure information is accurate and timely - Respond to stakeholder questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours) - Collaborate with teams, such as Finance and Sales, to resolve discrepancies,maintain smooth operations, and seek out opportunities for improvement - Manage Pricing Request Forms (PRFs) to ensure all billing reflects approved pricing structures and contractual terms. - Run audits at key points in the month to ensure accuracy in our billing and financial data - Help create and distribute annual and partner affiliate invoices - Support end-of-month activities and ensure processes are completed on time - Support projects to improve our billing systems and processes, with opportunities to explore and apply AI tools to enhance workflows - Prepare reports and handle ad-hoc analyses as needed - Help provide documents for audits and maintain good documentation practices What We’re Looking For - Experience in billing, accounts receivable, or financial operations (within any industry or size of company) - Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome) - Confident working with spreadsheets and basic data analysis - Good attention to detail and organisation skills - Able to manage time well and adapt to changes - Enjoys working with others and communicating clearly - A problem-solver who is open to learning new things - Experience with AI tools, or a strong interest in exploring and adopting AI to improve ways of working. - Confident in making informed decisions and progressing tasks independently - Able to identify bottlenecks and propose solutions to keep processes moving efficiently There are many paths to this type of role and everyone is encouraged to apply—even if your background is different or you only meet some of the listed criteria. If you’re enthusiastic about the role and ready to grow, we want to hear from you. Benefits and Perks - Focus on mental health and well-being: - Company-paid therapy sessions through SpringHealth - Company-paid subscription to Headspace - Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) - 5 weeks paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - Travel Discounts - Employee Resource Groups - Private health & dental insurance - Income protection and life assurance - Employee Assistance Program - including 24/7 GP & free legal advice - Pension plan contributions - Discounted gym membership - Bike2Work - Season ticket loan - Social events & Thursday happy hours - Free lunch 2 days per week Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-LT1

Title: Billing Support Specialist (Hybrid) Location: Mexico City, Mexico Category: Customer Support Job Description: With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable Billing is seeking a detail-oriented and customer-focused Billing Support Specialist to join our Customer Support team. This role plays a critical part in ensuring billing accuracy, resolving customer inquiries, supporting revenue operations, and managing collections activities. This is an excellent opportunity for a motivated professional seeking to contribute to a dynamic team while developing expertise in billing operations, collections, and customer account management. The ideal candidate combines strong financial acumen with exceptional customer service skills and thrives in a fast-paced, goal-driven environment. Please note this is a Hybrid role, 3 days required in office, 2 days remote. Billing Support & Customer Assistance - Manage inbound and outbound communications related to billing inquiries, providing accurate and timely resolutions. - Assist customers in understanding invoices, charges, credits, and payment terms. - Investigate and resolve complex account discrepancies and accounting-related inquiries. - Collaborate cross-functionally with Finance, Sales, and Support teams to ensure consistent and accurate communication. - Address billing disputes with urgency and professionalism, ensuring concerns are resolved in a way that reinforces trust and long-term partnership. - Take full ownership of assigned billing and collections cases from initial inquiry through final resolution, ensuring timely and accurate follow-through. Collections - Conduct collections outreach via phone and email while maintaining positive customer relationships. - Negotiate payment arrangements when appropriate and ensure timely resolution of past-due accounts. - Document all collection activities thoroughly and maintain accurate account records. Financial Processing - Process ACH and credit card payments accurately and efficiently. - Enter and reconcile account adjustments to maintain precise financial records. - Perform customer information reconciliation across multiple systems and databases. - Maintain organized and accurate customer documentation. Problem-Solving & Operational Excellence - Identify root causes of billing and payment issues and recommend process improvements. - Provide proactive solutions aimed at reducing churn and improving overall customer satisfaction. - Demonstrate initiative in resolving issues independently while partnering effectively with internal stakeholders. - Deliver a high-quality support experience that balances financial stewardship with customer empathy, contributing directly to reduced churn and improved customer satisfaction. - Proactively identify accounts at risk of churn due to billing concerns, payment challenges, or account dissatisfaction, and take appropriate action to resolve issues before escalation. Apply if - Expert-level familiarity with OpenTable products and operational processes, demonstrating your in-depth product knowledge. - Strong knowledge of billing processes, accounts receivable, and collections practices. - Exceptional attention to detail and high level of accuracy. - Proven ability to manage multiple priorities in a fast-paced environment. - Strong verbal and written communication skills, with the ability to handle sensitive financial discussions professionally. - Swift issue comprehension and efficient problem-solving, showcasing your commitment to timely resolutions. - Outstanding organizational skills, encompassing task prioritization and effective time management. - Commitment to punctuality, schedule adherence, and maintaining performance standards. - Have experience with disputes and negotiating payment resolutions. - Ability to analyze financial data and resolve discrepancies efficiently. Benefits and Perks - Work from (almost) anywhere for up to 20 days per year - Focus on mental health and well-being: - Company-paid therapy sessions through SpringHealth - Company-paid subscription to Headspace - Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) - - Paid parental leave - Generous paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - - Travel Discounts - Employee Resource Groups - Christmas Bonus - 30 days - 20 days of paid time off a year - 25% vacation premium - Private health, dental, and life insurance - Monthly social events and happy hours Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

• You’ll be a key member of a multi-functional team that builds and designs OpenTable’s identity and access platform for restaurants globally and will deliver world-class tooling for OpenTable’s most important groups and enterprise customers. • As an Engineer-II you will be responsible for participating in technical and architectural decisions and implementations of the same to ensure our platforms are scalable, highly available, reliable and have a high performance, especially under peak traffic spikes.

• Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions • Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights • Maintain and assure data quality in dashboards and reports for internal use • Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth • Prepare & present data analysis for audiences ranging from field sales members to senior leadership • Call out abnormalities and trends in data to identify business opportunities and best practices • Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams • Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results • Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training • Build and maintain financial models, forecasts, and dashboards for various business scenarios • Act on feedback from the team for process and system enhancement requests • Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy • Improve Salesforce.com (SFDC) processes and data