• Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights • Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights • Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values • Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services

• Work cross-functionally to identify growth opportunities and develop action plans on customer accounts • Create a monthly pipeline of new business and manage the entire sales cycle including prospecting, outreach, needs analysis, demonstrations, negotiating, and closing business • Leverage advanced knowledge of paid search, social advertising, OTT/CTV, video advertising, search engine optimization, programmatic display, and retargeting to develop media plans and grow recurring media revenue • Consult with clients on their overall digital strategy and be able to present recommendations and communicate product value to both business and technical users • Audit customer websites to recognize areas to optimize with digital solutions that deliver on key performance indicators • Develop trusted partner relationships with customers to grow revenues over time • Analyze customer needs and implement strategies tailored to each organization • Maintain and report regularly on sales activity, revenue forecasts and closing timetables • Champion customers commitment through implementation phases and guide supporting teams to ensure customer satisfaction and success • Obtain competitive information and distribute as appropriate to guide marketing and sales strategies

Role Description This is a remote position. We are looking for a proactive and communicative Client Success Associate who can work closely with clients, users, and internal teams to ensure smooth product adoption and a better user experience. The role focuses on client coordination, product feedback collection, user support, and sharing insights with internal product and tech teams to help improve the platform. The ideal candidate should have good communication skills, coordination abilities, and a basic understanding of technology and digital products. - Coordinate regularly with clients, institutions, admins, and users to understand product usage, feedback, and challenges. - Collect client insights, feature requests, user concerns, and improvement suggestions and communicate them to internal teams. - Work closely with product, tech, operations, and marketing teams to ensure proper coordination and smooth execution. - Monitor platform usage and identify areas where clients may require additional support or guidance. - Conduct regular follow-ups with clients to ensure smooth onboarding, engagement, and adoption of the platform. - Support clients with platform-related queries, workflows, and usage guidance. - Help track issues, updates, and client concerns to improve overall client satisfaction. - Assist in preparing feedback summaries, reports, product improvement notes, and client success updates. - Conduct product walkthroughs, demos, onboarding sessions, and review meetings when required. - Work with internal teams to help improve user experience, platform engagement, and product adoption outcomes. Qualifications - Strong communication and relationship management skills. - Good coordination and follow-up abilities. - Basic understanding of technology, digital products, and platform workflows. - Ability to understand client requirements and communicate them clearly to internal teams. - Problem-solving mindset with attention to detail. - Comfortable working with cross-functional teams and managing multiple conversations. - Confident, organized, and client-focused. - Interest in technology, upskilling, education, and product-driven environments. Benefits - Hands-on experience in client success, product operations, and product feedback management. - Opportunity to work closely with product, tech, and business teams. - Exposure to real-world product improvement and client engagement processes. - Practical learning in product adoption, onboarding, coordination, and communication. - Opportunity to grow into higher client success or product-focused roles based on performance. - Flexible and collaborative work environment.

Role Description As a Care Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person-centred care that enables them to age well at home or in a place of their choosing. About the role: - Contract: Permanent Full-Time - Hours: Option to work either 8:30am - 4:30pm or 9am - 5pm Monday to Friday - Hourly rate: $44.23p/h + Super - Location: Work from home - Service region: Toowoomba and surrounding areas Key Accountabilities: - Build trusted relationships with customers and support them to achieve their goals at home. - Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services. - Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes. - Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed. - Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives. - Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth. - Promote safety, quality, compliance, and a culture of continuous improvement across all activities. Qualifications - Experience in community or aged care and knowledge of SAH advantageous. - Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy. - Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems. - Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning. - Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment. - Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers. - Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable). Benefits - Additional Leave benefits including Community, Wellbeing & Deep Listening Leave. - Flexible Work Options. - Access to Fleet car. - Career development with full access to LinkedIn Learning & internal opportunities. - Staff discounts across our insurance products as well as our travel and retail partners. - Fitness Passport – discounted access to 1,500+ gyms & facilities. - Novated Car Leasing option. - 14 weeks paid Parental Leave.