Role Description This role’s focus is to support merchants during the pre-submission stage of onboarding with payment partners. The main responsibility of this role is to help clients become ready for submission to PSPs, acquirers, APM providers, gateways, and other payment partners. The Merchant Onboarding Specialist will review the merchant’s product, website/app, business model, customer journey, pricing, policies, subscription flow, refund flow, and other public-facing elements against the acceptance criteria of payment partners. This is not a KYB/KYC documentation role, not a formal compliance approval role, and not a technical integration role. The company acts as an advisory, while final underwriting and approval decisions remain with the payment partner. A strong fit would be someone with experience in: - Merchant underwriting - Merchant risk review - Merchant onboarding - Compliance operations - Payment partner approval processes at a PSP, acquirer, gateway, payment platform, payment facilitator Key Responsibilities - Support merchants during the pre-submission stage of onboarding with payment partners. - Review merchant websites/apps from a payment partner readiness perspective. - Understand the merchant’s product, business model, vertical, pricing, customer journey, payment flow, subscription model, refund flow, and risk profile. - Identify gaps that may cause avoidable questions, delays, pushbacks, or rejection from PSPs/acquirers/APMs. - Help merchants correct business, product, website, policy, and public-facing information before submission. - Translate payment partner acceptance criteria into clear, practical action points for merchants. - Prepare merchant readiness summaries and action plans. - Track merchant onboarding statuses, blockers, required changes, deadlines, and next steps. - Use existing internal templates and partner acceptance criteria, while helping improve them based on real cases. - Escalate complex, borderline, high-risk, or partner-sensitive cases to the Head of Department. - Coordinate with internal teams where needed. - Communicate with payment partners mainly for introductions, clarification of acceptance criteria, or occasional readiness-related questions. - Help reduce avoidable partner pushbacks caused by weak preparation before submission. - Responsible for the successful end-to-end onboarding cycle of our merchants with acquirers/PSP/other partners. Must-Have Requirements - Relevant experience in payments, fintech, PSP/acquiring, gateway, payment orchestration, payment operations, merchant onboarding, underwriting, risk review, or compliance operations. - Understanding of how PSPs, acquirers, APMs, or payment partners assess merchants before approval. - Ability to review merchant websites/apps and identify obvious readiness gaps. - Understanding of common onboarding blockers, such as unclear business model, weak policies, misleading pricing, missing contact information, unclear refund terms, weak cancellation flow, restricted content, or high-risk vertical concerns. - Strong business English. - Strong written and verbal communication. - Ability to explain difficult feedback to merchants constructively. - Ability to work quickly and accurately. - Strong attention to detail. - Ability to maintain onboarding trackers, statuses, action points, and follow-ups. Nice-to-Have - Experience with high-risk or complex merchants. - Experience reviewing subscription flows, trial pricing, refund policies, cancellation terms, and checkout flows. - Understanding of card scheme / acquirer / PSP policy expectations. - Experience preparing merchant applications or readiness summaries. - Experience improving onboarding checklists or templates. - Experience working with partner acceptance criteria. Conditions - We also accept applications from candidates outside Cyprus (remote agreement) & candidates who are willing to relocate to Cyprus. - EU-based employment contract. - Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. - Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. - Mindfulness & well-being support, including psychological assistance with 50% coverage. - 50% coverage of school and kindergarten fees for your children. - Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. - Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey. - A culture of recognition: a peer reward program to celebrate your contributions. - A fully equipped office in Limassol, with everything you need for deep work and collaboration. - Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. - A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities. Recruitment process - HR Interview - Online Interview with Hiring Manager

• Master the product through a formal onboarding program and continued learning. • Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight. • Complete assigned tasks in an organized manner to ensure project deadlines. • Proactive outreach to ensure customer success during their first 90 days post-live. • Provide timely response to customer inquiries via phone and email. • Enhance customer satisfaction by providing distinctive service in all interactions. • Establish a trusted advisor relationship to ensure customer satisfaction. • Utilize Zoom to provide efficient face-to-face customer service. • Utilize SalesForce to manage customer interaction and inquiries. • Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks. • Ensure all check-ins and go-live targets are executed on time • All notes & fields are filled in throughout Onboarding for each firm • Serve as a MyCase brand ambassador to create promoters within industry • Represent Onboarding department at offsite meetups and customer conferences with customers and prospects

Role Description As a Partner Onboarding Coordinator, you will be responsible for overseeing and managing the new partner onboarding process for Priority. The Partner Onboarding Coordinator is solely responsible for ensuring that each Priority Partner (ISO Partner, ISV Partner, Referral Partner) is trained on Priority’s systems, is provided with relevant materials and support documentation, and facilitates any initial requests that a partner may have during the 60-day onboarding period. - Directly train new partners on MX Connect, including Account Boarding, Cases, Reporting, and Compensation. - Formally introduce new partners to Priority products, including MX Merchant, e|tab, Wix, Ovvi, and other relevant products and services that the partner can leverage and monetize. - Actively work with new partners to achieve partner activation (5+ Accounts in 90 Days). - Maintain detailed and accurate activation reporting. - Audit partner compensation and ensure the partner has full understanding of our compensation model and reporting before transitioning. - Ensure that all new partners are supported in all aspects of their initial interactions with Priority, including but not limited to Underwriting, Risk, Deployment, Customer Service, and all other relevant interactions. - Coordinate the transition of the new partner after the activation period from the onboarding team to the RM team, and provide context behind recommended assignments or PSM management consideration. Qualifications - At least two years of experience as a relationship manager in the Bankcard industry. - Must enjoy working in a sales and service environment that moves at a fast pace. - Developed understanding of the financial technology industry, including the basics of credit card processing process and logic. - Understanding of the sales partner residual compensation model, calculations, and common issues that may occur. - Strong communication skills (written and verbal). - Proficiency in Microsoft Office and Google Drive. - Comfortable managing and adhering to processes. - Demonstrated excellent accuracy and attention to detail. - Must have good multi-tasking and problem-solving skills. - Works well in a team environment, with the ability to function with professionals internally and externally at all levels. - Ability to listen, communicate, and interpret client’s needs and objections. - Ability to de-escalate situations, and drive meaningful resolutions. - Experience in Excel/Sheets completing basic financial analysis or formula-based calculations. Benefits - Compensation range: $60k-$65k - Financial Wellness - Bonus programs - Financial wellness resources and employee discount programs - Health & Well-being - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description We’re looking for a friendly, tech-savvy, enthusiastic implementation specialist to join our growing Onboarding Team. In this role, you’ll help customers turn their workplace goals into successful Skedda launches. You’ll be a trusted guide throughout the onboarding journey, building strong customer relationships, leading confident product conversations, creating helpful video walkthroughs, solving real scheduling and space-management challenges, and helping teams unlock value from Skedda as quickly as possible. You’ll play a key role in creating excellent first impressions for new customers and setting them up for long-term success. Your day-to-day will involve: - Leading engaging customer training sessions and product walkthroughs - Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions - Guiding customers through implementation milestones - Performing and coordinating key onboarding tasks, such as map uploads and account configuration support - Answering customer questions via email and chat with clarity, warmth, and urgency - Helping customers solve unique scheduling, space-management, and workplace scenarios - Delivering product demonstrations tailored to customer needs - Supporting billing-related questions and payment workflows - Capturing customer feedback and sharing insights that help shape product development decisions - Collaborating with amazing teammates across onboarding, support, product, and customer success to improve the customer experience Qualifications - Communicate exceptionally well in written and spoken English - Bring a friendly, engaging, and professional presence to every customer interaction - Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate - Have experience working directly with customers or clients - Be motivated by helping customers achieve meaningful outcomes - Stay organized, detail-oriented, and proactive while managing multiple priorities - Bring a strong sense of ownership, urgency, and follow-through - Enjoy solving problems, learning quickly, and finding practical ways to move customers forward Requirements - Previous experience in implementation, onboarding, customer support, customer success, or a similar customer-facing SaaS role - Experience with tools such as Stripe, Hubspot, or other customer/payment platforms; Google Suite Benefits - Competitive salary, benefits package, and paid time off - Creative and collaborative work environment - Direct exposure to the leadership team across departments - Be empowered to leave a significant mark on the company and the customers Company Description Skedda is a leading global workplace management platform, serving over 8,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice. We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: - We are a community - Quality is at our core - Take ownership - Create momentum every day - Tackle hard problems - Be curious We’re growing fast with a lot of new opportunities ahead!