Nooks

• Generate outbound pipeline for the sales team • Collaborate with Account Executives to devise effective sales strategies • Conduct trials with prospects to onboard new clients • Create tailored messaging for different prospecting channels

• Deeply learn and understand the Nooks value proposition • Support your team by co-selling on calls, helping during trials, and leading pricing/negotiation calls when needed • You’ll be responsible for interviewing, hiring, and on-boarding new reps • Implement, improve and standardize key sales processes in service of driving predictable revenue growth. • Monitor sales performance: activity, pipelines, monthly forecasts, and closed-deals to ensure quota attainment

About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and hundreds more. We’re a team of high performers raising over $70M from top VCs, including Kleiner Perkins, which made its first sales-tech investment in over 10 years by investing in Nooks. Over the past two years, we’ve grown ARR by 4x and then 3x, and we plan to 3x it again this year. For more information, visit Nooks.ai. The role Our skilled Technical Support team plays a crucial role in delivering an exceptional user experience. We’re dedicated to helping users get the most value from Nooks, ensuring they’re delighted with their overall product experience. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks. This role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product, loves helping users succeed, and brings a curious, solution-oriented mindset to every interaction. As an early member of our team, you’ll play a pivotal role in shaping our support operations—developing and refining processes, implementing tools, and building a robust knowledge base that sets the foundation for scalable success. This is a remote role supporting PST customers. It is preferred that this person is in PST. Responsibilities - Customer excellence: Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. - Technical expertise: Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. - Meet KPIs for Support: Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. - Proactively solve problems & advocate for customers: Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. Share insights and feedback with internal teams to ensure customer needs are at the forefront of product decisions and drive continuous improvement. - Establish cross-functional relationships: Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. - Support, teach, and build knowledge: Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries Required Experience - 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms. - Demonstrated success providing support through Slack, live chat channels, and email. - Proficient in real-time troubleshooting, including video conferencing and remote access. - Excellent written and verbal communication skills. - Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup. - Proven ability to work independently and manage multiple tasks efficiently. Preferred Experience - Familiarity with API troubleshooting and/or tools such as Postman. - Technical experience with tools such as Salesforce, HubSpot, Outreach, Salesloft, etc. - Experience in Windows or Mac administration. - Experience of telephony, VoIP, and network troubleshooting. - Experience writing/editing customer-facing Help Center articles. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

• Own pipeline generation through strategic outbound. We help customers enhance their pipeline creation, and we expect our sellers to lead from the front on strategic outbound • Drive revenue growth by closing new opportunities across a wide range of industries • Lead the discovery process. Curiosity is a core competency at Nooks, and our best sellers deeply understand customer problems before prescribing solutions • Evangelize the Nooks platform and personally help close our largest Mid-Market deals, including expanding into new industries and use cases • Collaborate cross-functionally with SDRs, Customer Success, Marketing, and Product to drive customer outcomes and inform product direction • Maintain full pipeline visibility, forecasting accurately and communicating deal progress at every stage

• Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. • Monitor customer health metrics and develop proactive plans to address areas of concern. • Assist with Technical Support for your customers as needed. • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

• Manage and maintain the company's unclassified corporate network operations, including connectivity and tools. • Manage the complete Google Workspace user lifecycle, including creating, suspending, and deprovisioning accounts. • Administer and audit API Controls and OAuth scopes to manage third-party applications for corporate data access. • Support Google Workspace-related issues, providing advanced troubleshooting and maintaining accurate system documentation. • Support the corporate Microsoft Entra environment, troubleshooting issues, general Entra configurations and maintenance, and maintaining accurate system documentation. • Ensure interconnectivity across diverse environments including Google, AWS, and on-premise systems. • Configure and maintain corporate systems in line with company CMMC (Cybersecurity Maturity Model Certification) compliance goals. • Provide end-user support for connectivity, access, software support/deployment, and general IT issues. • Procure IT hardware and software in support of the company. • Track support requests and trends to improve the user experience. • Communicate effectively with all departments and build strong partnerships across teams. • Identify, diagnose, and resolve network issues efficiently. • Document systems and configurations clearly.

• Deeply understand and evangelize the Nooks value proposition to Enterprise customers, internal teams, and executive stakeholders • Lead, coach, and develop a team of Enterprise Account Executives, setting a high bar for performance, rigor, and execution • Actively co-sell on complex Enterprise deals, including discovery, trials, executive alignment, pricing, and negotiations • Own forecasting, pipeline health, and revenue predictability for your segment, with a strong command of deal inspection and risk management • Hire, onboard, and ramp top-tier Enterprise sellers - primarily through internal promotion, with external hiring as needed • Implement, improve, and scale Enterprise-specific sales processes, including discovery standards, deal qualification, discovery rigor, and trial execution • Partner closely with Sales Leadership, RevOps, Marketing, Product, and Customer Success to drive customer outcomes and inform go-to-market strategy • Drive a culture of accountability, data-driven decision making, and continuous improvement

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. • Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. • Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. • Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. • Share insights and feedback with internal teams to ensure customer needs are at the forefront of product decisions and drive continuous improvement. • Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. • Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Expeditionary Product Owner is the vanguard of Nooks’ product expansion. You are the lead Product Manager (PM) for every instance where we "go to the customer." From scaling our Mobile SCIF fleet to executing high-stakes classified conferences and incubating nascent, "v1" business lines, you manage the products that don't fit into a permanent floor plan. You thrive in the "we don’t know what this is yet" phase, forming clarity from ambiguity and high-level opportunities into repeatable, elite, and secure operational realities. Key Responsibilities - Own the "Mobile" Vision: Lead the end-to-end strategy and execution for Mobile SCIFs, expeditionary kits, and classified event environments, ensuring they are as aesthetically compelling as they are operationally secure. - Incubate the Unknown: Act as the primary PM for nascent business lines. You will take "edge case" opportunities and build the playbooks, hardware specs, and service models required to turn them into core offerings. - Productize Expeditionary Services: Standardize the "Nooks Experience" for off-site environments. Ensure that whether a customer is in a permanent hub or a mobile unit at a remote site, the interface, branding, and security posture are world-class and consistent. - Cross-Functional Orchestration: Bridge the gap between Growth, Ops, Finance, and HR, and Digital Product to ensure our expeditionary products are integrated into the broader Nooks ecosystem. - Market Navigation & Pricing: Define pricing models and market segmentation for non-traditional space usage (e.g., short-term classified surge capacity, mobile deployments, and high-security event hosting). - Rigorous Product Discipline: Apply classic PM frameworks—roadmapping, ruthless prioritization, and KPI tracking—to the messy world of physical deployments and logistical constraints. - Executive Translation: Serve as the internal champion for the Expeditionary arm, articulating the return on investment, strategic trade-offs, and mission impact of our mobile and nascent products to executive leadership. Qualifications - The "Zero-to-One" Mindset: Proven track record of taking ambiguous concepts and building them into functional, revenue-generating products or operations. - Complex Lifecycle Management: Extensive experience managing high-stakes projects with moving physical parts (e.g., hardware, logistics, or specialized construction). - Operational Grit: You are as comfortable in a boardroom presenting a 3-year roadmap as you are on-site troubleshooting a deployment; bonus points given for prior startup or early-stage company experience. - Cross-Functional Leadership: Ability to lead and influence teams of designers, engineers, and operators without direct authority, fostering a culture of extreme ownership. - Strategic Agility: Proven excellence in Product Management or a related strategic field (e.g., technical project management). - Financial Acumen: Strong command of unit economics and capital allocation; adept at balancing the financial rigor of hardware/logistics lifecycles with the bottom-line impact of long-term product roadmaps. Requirements - You must be eligible to work in the U.S. and have the ability to obtain and maintain clearance eligibility. Salary Range Salary Range: $165,000 - $189,000 USD

ABOUT NOOKS Are you seeking an exciting and unique opportunity to grow and support our national security? As a startup, we are offering a limited-time opportunity to be an equity owner in a pioneering new industry. Nooks is pioneering Classified Infrastructure-as-a-Service (CIaaS) to provide government and industry partners with the fastest, most efficient access to classified infrastructure. We are building a nationwide network of accredited classified spaces and systems, ensuring that the best technologies equip our nation’s warfighters. At Nooks, we value innovation, collaboration, and a service-first mindset. ABOUT THE ROLE The Expeditionary Product Owner is the vanguard of Nooks’ product expansion. You are the lead Product Manager (PM) for every instance where we "go to the customer." From scaling our Mobile SCIF fleet to executing high-stakes classified conferences and incubating nascent, "v1" business lines, you manage the products that don't fit into a permanent floor plan. You thrive in the "we don’t know what this is yet" phase, forming clarity from ambiguity and high-level opportunities into repeatable, elite, and secure operational realities. KEY RESPONSIBILITIES: - Own the "Mobile" Vision: Lead the end-to-end strategy and execution for Mobile SCIFs, expeditionary kits, and classified event environments, ensuring they are as aesthetically compelling as they are operationally secure. - Incubate the Unknown: Act as the primary PM for nascent business lines. You will take "edge case" opportunities and build the playbooks, hardware specs, and service models required to turn them into core offerings. - Productize Expeditionary Services: Standardize the "Nooks Experience" for off-site environments. Ensure that whether a customer is in a permanent hub or a mobile unit at a remote site, the interface, branding, and security posture are world-class and consistent. - Cross-Functional Orchestration: Bridge the gap between Growth, Ops, Finance, and HR, and Digital Product to ensure our expeditionary products are integrated into the broader Nooks ecosystem. - Market Navigation & Pricing: Define pricing models and market segmentation for non-traditional space usage (e.g., short-term classified surge capacity, mobile deployments, and high-security event hosting). - Rigorous Product Discipline: Apply classic PM frameworks—roadmapping, ruthless prioritization, and KPI tracking—to the messy world of physical deployments and logistical constraints. - Executive Translation: Serve as the internal champion for the Expeditionary arm, articulating the return on investment, strategic trade-offs, and mission impact of our mobile and nascent products to executive leadership. THE SKILLSET: - The "Zero-to-One" Mindset: Proven track record of taking ambiguous concepts and building them into functional, revenue-generating products or operations. - Complex Lifecycle Management: Extensive experience managing high-stakes projects with moving physical parts (e.g., hardware, logistics, or specialized construction). - Operational Grit: You are as comfortable in a boardroom presenting a 3-year roadmap as you are on-site troubleshooting a deployment; bonus points given for prior startup or early-stage company experience. - Cross-Functional Leadership: Ability to lead and influence teams of designers, engineers, and operators without direct authority, fostering a culture of extreme ownership. - Strategic Agility: Proven excellence in Product Management or a related strategic field (e.g., technical project management). - Financial Acumen: Strong command of unit economics and capital allocation; adept at balancing the financial rigor of hardware/logistics lifecycles with the bottom-line impact of long-term product roadmaps. ELIGIBILITY You must be eligible to work in the U.S. and have the ability to obtain and maintain clearance eligibility. Salary Range for all departments Salary Range $165,000—$189,000 USD