Nooks

• Develop our field & executive marketing strategy • Define the strategy for how Nooks uses high-touch experiences to drive awareness, pipeline, customer engagement, and enterprise growth • Build the right portfolio of first-party programs, executive engagement, account-based experiences, community initiatives, and strategic third-party investments • Make thoughtful investment decisions based on business impact, audience fit, and strategic priorities vs. tradition or industry convention • Ensure every program has a clear business objective and measurable success criteria • Build enterprise relationships • Partner closely with Sales to develop account-based marketing programs that create meaningful engagement with enterprise prospects and buying committees • Design executive engagement strategies that deepen relationships with senior Revenue, Sales, and RevOps leaders • Create high-touch experiences that build trust, accelerate buying decisions, and strengthen long-term customer relationships • Create unforgettable brand experiences • Develop premium experiences that reflect the quality and ambition of the Nooks brand • Design immersive executive gatherings, customer experiences, hospitality programs, and flagship moments that attendees remember long after they're over • Raise the creative bar for how Nooks brings customers, prospects, partners, and industry leaders together • Grow our customer community • Expand engagement with our passionate SDR community while creating new opportunities to connect with enterprise decision makers • Develop the vision for a flagship annual Nooks customer conference or executive summit that becomes a must-attend event for the industry • Partner with Customer Success and Community Marketing to strengthen advocacy, customer engagement, and peer-to-peer connections • Drive measurable business impact • Partner closely with Demand Generation and Sales to create programs that generate new pipeline, accelerate active opportunities, and support customer expansion • Develop measurement frameworks that evaluate success across awareness, pipeline creation, pipeline acceleration, executive engagement, customer expansion, and community growth • Continuously optimize our portfolio based on performance, customer feedback, and evolving business priorities • Build the foundation • Lead and mentor a growing Field & Executive Marketing team • Build the operating model, planning processes, agency partnerships, and playbooks that enable the function to scale • Continuously experiment with new formats, technologies, and engagement strategies that differentiate Nooks in the market

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. • Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. • Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. • Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. • Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. • Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries

Role Description Nooks is hiring its founding GTM Engineer. The role sits within Revenue Operations, reporting to the VP of Revenue Operations, and owns the design and operation of the systems that run our GTM motion, including: - Enrichment - Scoring - Routing - Sequencing - CRM hygiene - The automation layer that ties them together This is a builder role. You will partner with leaders across the revenue organization to identify where manual work is creating drag and build the technical solutions that eliminate it. The expectation is that you own initiatives end-to-end: diagnosing the problem, shipping the fix, and ensuring it gets adopted. Nooks is an AI sales platform, and our own GTM team runs on it every day. That means the person in this role is both a practitioner and an internal reference customer, positioned to flag workflow gaps, broken experiences, and missing capabilities directly to our product team. What you’ll do - GTM Systems and Automation - Design, build, and maintain the automation layer across our full GTM funnel. - Identify and eliminate manual processes across Sales and SDR (and to an extent, Marketing). - Build signal-based prioritization workflows. - Serve as a technical resource for the GTM organization. - AI-Powered Workflows - Evaluate and implement AI tools across the revenue organization. - Build AI-assisted automation for account research, prospecting, QBR preparation, and competitive intelligence. - Own the prompt libraries and output standards for AI-generated content. - Analytics and Reporting - Build executive and operational dashboards for GTM leadership. - Conduct analyses for major strategic decisions. - Proactively flag patterns and anomalies. - Cross-Functional Partnership - Work closely with our Product team to share observations in internal usage patterns. - Partner with Sales, Marketing, and SDR leadership to understand operational needs. - Own change management when new systems or processes are introduced. Qualifications - 2-4 years of experience in RevOps, Sales Operations, Solutions Engineering, or GTM Engineering at a SaaS company. - Strong technical foundation: comfortable with APIs, integrations, basic SQL, and the modern GTM stack. - AI fluency in practice: experience using LLMs to build real workflows. - Sales intuition: understanding of where reps lose time and where handoffs fail. - Systems thinker: ability to diagnose root causes and design scalable solutions. - Analytical rigor: capability to write queries, build models, and stress-test logic. - Clear, persuasive communicator: ability to present complex technical work concisely. - High ownership in fast-moving environments: thrive in a startup or high-growth environment. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

• Team leadership: hire, onboard, coach, and develop upsell AEs from 2 to 8 reps by end of year • Playbook execution: refine and document the upsell sales motion for the Sequencing product; train the team and iterate based on data • Build process to help track the function looking at both leading and lagging indicators of success • Pipeline & forecast: own team ARR targets, call pipeline weekly, and report accurately to senior leadership • Cross-functional partnerships: • CS: align with Sandy and the CS team on account handoffs, health signals, and expansion timing • Product: partner with Rohan to channel customer and field feedback; actively shape the roadmap conversation • Deal quality: review non-standard deals, uphold pricing guardrails, and keep revenue clean • Recruiting: actively pipeline upsell AE talent as the team scales

Role Description Nooks is the Agent Workspace for Sales — where reps and AI agents don't just execute tasks, they decide next moves, with intelligence that compounds over time. We're growing fast (4x YoY since Series B), our customers spend 4+ hours a day inside Nooks, and the SE function is one of the highest-leverage bets in the business: SE-supported deals close at nearly 6x the rate of unsupported ones. This role is not a demo jockey. You are the AE's partner in the trenches — owning the technical win, shaping trial strategy, and sitting at the intersection of sales, product, and customer. You'll inherit a function that's already outperforming its targets and help raise the bar further. If you're a seller who thinks like an engineer — or an engineer who's found their competitive edge in the deal — this is built for you. What You'll Do - Own the full technical sales lifecycle across a portfolio of concurrent deals — from discovery to demo, from kickoff through close — with a clear mandate to drive each to a decision. - Run discovery that gets underneath feature requests to uncover real business pain, then build a technical narrative that ties directly to executive-level outcomes. - Serve as the primary technical point of contact for prospects during the trial: managing health scores, flagging risks early, and executing intervention plays before they become deal threats. - Partner closely with AEs on deal strategy — not just answering technical questions but shaping how and when we bring Nooks to the table. - Feed a direct line between the field and product, translating patterns across your trial portfolio into actionable signal for the roadmap. - Contribute to the SE playbook — identifying process bottlenecks, building automation where it creates leverage, and helping codify what "great" looks like for the team. Qualifications - Prior experience in a quota-carrying or technical sales role (AE, SE, or hybrid) with ownership of the pre-sale cycle — not just post-sale implementation. - A sales-first instinct: you treat trials like pipeline, obsess over win rates, and know how to build urgency without manufactured pressure. - The ability to command a room of senior stakeholders — CRO, CTO, VP of Sales — and run a business review without an AE as a safety net. - Enough technical curiosity to figure it out — you don't need to write the API call today, but you need the logical instinct to understand how systems connect and the drive to fill gaps independently. - Strong discovery orientation: you ask "why is that a requirement?" before you answer it, and you build a POV before you prescribe a solution. - A bias toward action — you iterate toward great rather than waiting for perfect, and you're comfortable owning ambiguous, undocumented, broken work. - Familiarity with enterprise sales methodology (MEDDIC/MEDDPICC or equivalent) is a strong plus. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

• Generate outbound pipeline for the sales team • Collaborate with Account Executives to devise effective sales strategies • Conduct trials with prospects to onboard new clients • Create tailored messaging for different prospecting channels

• Deeply learn and understand the Nooks value proposition • Support your team by co-selling on calls, helping during trials, and leading pricing/negotiation calls when needed • You’ll be responsible for interviewing, hiring, and on-boarding new reps • Implement, improve and standardize key sales processes in service of driving predictable revenue growth. • Monitor sales performance: activity, pipelines, monthly forecasts, and closed-deals to ensure quota attainment

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. • Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. • Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. • Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. • Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. • Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users.

• Own pipeline generation through strategic outbound. We help customers enhance their pipeline creation, and we expect our sellers to lead from the front on strategic outbound • Drive revenue growth by closing new opportunities across a wide range of industries • Lead the discovery process. Curiosity is a core competency at Nooks, and our best sellers deeply understand customer problems before prescribing solutions • Evangelize the Nooks platform and personally help close our largest Mid-Market deals, including expanding into new industries and use cases • Collaborate cross-functionally with SDRs, Customer Success, Marketing, and Product to drive customer outcomes and inform product direction • Maintain full pipeline visibility, forecasting accurately and communicating deal progress at every stage

• Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. • Monitor customer health metrics and develop proactive plans to address areas of concern. • Assist with Technical Support for your customers as needed. • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.