• Bridge business teams and delivery teams for data engineering, analytics, AI, and Power BI work; gather requirements clearly and help keep scope sharp for parallel work streams • Work directly with business stakeholders to gather, clarify, and document requirements for analytics and data use cases • Translate business needs into clear inputs for data engineers, AI teams, and Power BI developers • Validate that delivered outputs match business intent before going back to users • Help define features and scope so complexity stays controlled and value stays high • Support milestone-based delivery across multiple parallel workstreams

Role Description We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you. - Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter - Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users - Have a clear understanding of the needs and workflows of users - Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue - Delight users through effective and efficient communication and resolution of issues - Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution - Maintain communication with users and internal stakeholders to ensure an excellent user experience Qualifications - 2+ years experience in a support role (preferably with B2B or SaaS) - Strong written and verbal communication skills in English - Proficiency in at least one programming language - Ability to remain focused and flexible despite competing priorities - Organizational, research, and time-management skills - Strong troubleshooting and problem-solving skills - A collaborative, helpful, and empathetic team player - A quick and agile learner that can adjust strategies quickly - Able to effectively identify severe issues and escalate them properly - Excited about joining a fast-paced startup and working harder than they have ever worked before

• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance. • Maintain professional and responsive communication while managing customer expectations and timelines. • Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable. • Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines. • Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies. • Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests. • Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.

• Gather, analyse, and document business requirements across the patient pathway, converting them into clear functional and non-functional specifications. • Partner with Product Owners to refine requirements, align priorities, and support strategic objectives. • Break down complex business challenges into structured, actionable deliverables for engineering and technical teams. • Create high-quality documentation, including user stories, process maps, data flows, and impact assessments. • Define requirements for AI, automation, and digital workflow solutions, ensuring scalable and reliable technical delivery. • Identify and support automation opportunities to improve operational efficiency, accuracy, and patient experience. • Work within cross-functional agile teams, contributing to backlog refinement, sprint planning, reviews, and retrospectives. • Build strong relationships with clinical, operational, commercial, and technical stakeholders, facilitating workshops and driving consensus. • Communicate complex concepts effectively to both technical and non-technical audiences while maintaining stakeholder alignment. • Support testing, governance, and change management activities, including UAT, risk assessment, traceability, release validation, and issue resolution.