• Contact potential & existing customers through various channels to create a pipeline of leads. • Engage and build rapport with potential customers and determine the suitability of company products/services to their needs. • Schedule sales demos and meetings. • Set up & manage a CRM or contact list. • Collaborate with internal teams to align lead generation efforts with overall sales strategy. • Set sales goals to increase revenue & report sales team performance results. • Create, distribute, and collect customer surveys, compiling the results in a datasheet or report. • Conduct general administration tasks. • Handle customer inquiries and complaints as the first point of contact. • Ad hoc tasks

• Engage engineering leaders and decision-makers through cold outreach (email, LinkedIn, calls) • Build a pipeline by qualifying leads and scheduling meetings for the Account Executive team • Design and manage targeted outbound campaigns in collaboration with Marketing • Generate interest through compelling storytelling and value-focused conversations • Analyze outreach performance and refine the SDR playbook • Experiment with creative approaches to reach senior management target personas

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector. • Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction. • Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs. • Continually add net new contacts to Salesforce for existing accounts. • Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform. • Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team. • Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions. • Have world-class interpersonal and communication skills to make complex technical and financial details sound simple. • Ability to balance competing priorities and manage multiple projects/deals at the same time.

• Make first contact with leads via email, phone and online platforms; • Qualify opportunities and pass them to the sales team; • Nurture leads from campaigns, events and inbound marketing strategies; • Update the CRM with interaction details and history; • Conduct strategic follow-ups throughout the lead journey; • Collaborate with marketing and sales teams to increase conversions.