NeuraFlash

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population. • Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. • Provide insight to business users and technical team members regarding the best way to build reports and dashboards. • Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements. • Establish best practices and standards for dataflow, lenses, and dashboard development and deployment. • Establish operations and refresh standards based on globally aligned data strategy.

• Act as a “thought leader” for our customers. Implement and oversee the quality of our deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance across customer engagements. • Drive innovation in the areas of solution delivery capabilities, enterprise delivery methodology and reusable assets. • Provide executive level Business Consulting and Pre-Sales support. • Work hand-in-hand with our Sales team on consulting and pre-sales activities. • Advise our customers of solution tradeoffs to assist in the cost / benefit analysis, taking into account business process, architecture and IT operating model. • Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale. • Acquire and maintain all applicable CLM Certifications for the technology you are working on. • Ability to learn software in the CLM or Salesforce space as necessary • Travel up to 25% for customer projects and company events. • Be a NeuraFlash evangelist in the CLM Community, and help us cultivate a company culture of success (company and personal) and fun.

• Act as a “thought leader” for customers • Drive innovation in solution delivery capabilities, enterprise delivery methodology and reusable assets • Provide executive level Business Consulting and Pre-Sales support • Work hand-in-hand with Sales team on consulting and pre-sales activities • Advise customers of solution tradeoffs for cost/benefit analysis • Contribute to NeuraFlash at a leadership level • Acquire and maintain all applicable CLM Certifications • Learn software in the CLM or Salesforce space as necessary • Travel up to 25% for customer projects and company events

• Act as a “thought leader” for our customers. Implement and oversee the quality of our deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance across customer engagements. • Drive innovation in the areas of solution delivery capabilities, enterprise delivery methodology and reusable assets. • Provide executive level Business Consulting and Pre-Sales support. • Work hand-in-hand with our Sales team on consulting and pre-sales activities. • Advise our customers of solution tradeoffs to assist in the cost / benefit analysis, taking into account business process, architecture and IT operating model. • Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale. • Acquire and maintain all applicable CLM Certifications for the technology you are working on. • Ability to learn software in the CLM or Salesforce space as necessary. • Travel up to 25% for customer projects and company events. • Be a NeuraFlash evangelist in the CLM Community, and help us cultivate a company culture of success (company and personal) and fun.

• Participate in project team meetings • Assess requirements or features, identify areas to test • Create testing plans • Write clear test scripts • Execute test scripts • Log issues and testing results in a test management system • Work through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project • Publish test status reports • Provide input of functionality to project team during project lifecycle • Interact, communicate and follow through with development & customer teams throughout testing phase • Learn new solutions, clouds, and testing platforms • Assist customer in UAT as needed

• Build compelling interactive experiences for users • Lead client requirement gathering and design sessions • Help visualize end-to-end experiences for customers and internal users • Establish content, strategies, personas, and user journeys for automated solutions • Generate sitemaps, wireframes, and visual designs • Learn to build and configure Salesforce and AWS solutions • Collaborate with developers and QA testers • Show the impact of design decisions through storytelling • Contribute to and maintain design systems across platforms

• Partner with hiring managers across the organization to further understand hiring needs • Participate in the full life-cycle of recruiting, including: pre-screening candidates, scheduling interviews, salary negotiation, onboarding documentation etc. • Work closely with our recruiting and operations teams to develop a pipeline of candidates in niche areas as determined by market needs and business strategies • Utilize both standard and creative sourcing strategies to identify top talent and find qualified candidates in your market. • Use various methods to recruit and network with potential candidates including social media platforms, networking events, college campuses, training institutes, job fairs etc. • Implement recruiting ideas and strategies to contribute to the future growth of the company • Maintain job posts and assist in the creation of standardized Job Descriptions • Create and send out candidate offer letters with salary negotiations • Coordinate with practice leads and the recruiting team to ensure regular follow-up with candidates and own the candidate experience to ensure it's always positive • Always maintain a high level of professionalism and confidentiality • Ensure proper onboarding for new hires and the necessary paperwork is completed promptly and accurately • Conduct necessary onboarding sessions with the new hires

• Owns end-to-end planning, governance, and execution of production releases across a complex, multi-team, multi-vendor utility enterprise environment • Coordinates Product, Engineering, QA, DevOps, Architecture, Cyber Security, Privacy, AMS/Operations, Service Desk, and Change Management (CAB) • Builds and manages an integrated release calendar across products and environments • Defines and drives readiness gates (intake → architecture/security/ops readiness → CAB → Go/No-Go) • Collects and tracks approvals from required governance bodies • Facilitates cutover plan authoring, peer reviews, and rehearsal where appropriate • Runs Go/No-Go readiness meetings and deployment bridges/war rooms • Confirms monitoring, alerting, dashboards, and logging meet operational needs

• Lead and grow a team of contact center architects, developers, and consultants focused on Amazon Connect implementations and transformations. • Recruit, interview, and onboard experienced contact center professionals, with relevant experience building and migrating IVR/IVA applications on Twilio, Genesys, Cisco, or similar platforms. • Develop training programs, mentorship plans, and enablement strategies to help team members successfully transition to Amazon Connect. • Establish delivery standards, best practices, and technical development paths for the voice/contact center team. • Foster a culture of continuous learning, collaboration, innovation, and delivery excellence. • Serve as a strategic advisor and program architect for customers undergoing contact center modernization initiatives. • Lead discovery sessions, assessments, solution design workshops, and transformation roadmaps. • Guide customers through migrations from legacy platforms such as Genesys and Cisco to Amazon Connect. • Provide expertise across IVR, routing, agent experience, workforce optimization, integrations, reporting, and contact center operations. • Partner with executive stakeholders to align business objectives with technology solutions. • Oversee successful delivery of Amazon Connect projects from strategy through deployment. • Ensure solution quality, scalability, security, and adherence to implementation best practices. • Support architecture reviews and provide guidance on complex contact center solutions. • Collaborate with cross-functional teams including AWS, engineering, project management, and customer success. • Contribute to service offerings, implementation methodologies, accelerators, and reusable assets. • Support business development efforts through customer presentations, workshops, and solution discussions. • Help establish the organization as a trusted leader in contact center transformation and Amazon Connect services.

• Lead and grow a team of contact center architects, developers, and consultants focused on Amazon Connect implementations and transformations. • Recruit, interview, and onboard experienced contact center professionals, with relevant experience building and migrating IVR/IVA applications on Twilio, Genesys, Cisco, or similar platforms. • Develop training programs, mentorship plans, and enablement strategies to help team members successfully transition to Amazon Connect. • Establish delivery standards, best practices, and technical development paths for the voice/contact center team. • Foster a culture of continuous learning, collaboration, innovation, and delivery excellence. • Serve as a strategic advisor and program architect for customers undergoing contact center modernization initiatives. • Lead discovery sessions, assessments, solution design workshops, and transformation roadmaps. • Guide customers through migrations from legacy platforms such as Genesys and Cisco to Amazon Connect. • Provide expertise across IVR, routing, agent experience, workforce optimization, integrations, reporting, and contact center operations. • Partner with executive stakeholders to align business objectives with technology solutions. • Oversee successful delivery of Amazon Connect projects from strategy through deployment. • Ensure solution quality, scalability, security, and adherence to implementation best practices. • Support architecture reviews and provide guidance on complex contact center solutions. • Collaborate with cross-functional teams including AWS, engineering, project management, and customer success. • Contribute to service offerings, implementation methodologies, accelerators, and reusable assets. • Support business development efforts through customer presentations, workshops, and solution discussions. • Help establish the organization as a trusted leader in contact center transformation and Amazon Connect services.