Role Description We are hiring remote Call Center Representatives to support a fast-paced healthcare operation focused on patient scheduling and coordination. This role is ideal for professionals with previous experience in customer service, healthcare support, medical scheduling, or call center operations who thrive in structured, high-volume environments. This is a fully remote position supporting patients across the United States. Agents will handle inbound and outbound communications related to appointment coordination, medication refill requests, and general patient support. Because this is a call center environment, candidates must have: - Excellent communication skills - Strong attention to detail - Stable internet and power infrastructure - A professional home office setup Key Responsibilities - Schedule patient appointments accurately and efficiently - Handle appointment reschedules and cancellations - Assist patients with medication refill requests - Perform appointment and case status checks - Conduct outbound callback communications to patients who requested follow-up assistance - Maintain professionalism and empathy during all patient interactions - Document interactions clearly and accurately within internal systems - Follow established workflows, scripts, and compliance procedures - Meet productivity, attendance, and quality expectations in a high-volume environment Qualifications - Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment - Strong English communication skills, both written and verbal - Comfortable handling high call volumes and multitasking - Strong organizational skills and attention to detail - Ability to work independently in a fully remote environment - Professional and customer-focused communication style - Reliable attendance and schedule adherence Requirements - Laptop - External monitor - Noise-cancelling headset - LAN cable - LAN adapter (if required for device compatibility) - Minimum Computer Specifications: - Intel Core i5 Processor – 12th Generation minimum - 16GB RAM minimum - 256GB SSD minimum - Internet & Power Requirements: - Minimum internet speed: 100 Mbps - Wired internet connection preferred - Stable and reliable electricity required - Backup power solution required and non-negotiable - Backup internet solution required and non-negotiable Training Process - All selected candidates must successfully complete a mandatory 4-week training program before joining the live production queue. - Admission into live operations will depend on successfully passing a live call evaluation/exam during training. - Additional training details, including schedule and compensation information, will be shared during the recruitment process. Documentary Requirements - Government-issued ID - Proof of residence - Local tax documentation required in their country Important Notes - This is a remote call center position with strict attendance and performance expectations. - Outbound calls are part of the role responsibilities; these are callback communications requested by patients and are not cold calling activities. - Candidates must maintain a professional and distraction-free work environment. - Reliable technology and connectivity are mission-critical for this role. - Final hiring decision is contingent upon successful completion of the 4-week training program.

Role Description For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under general supervision, organizes, supervises and leads the operation of the team, assuring the continuity and quality of patient care by following appropriate clinic/department protocols and the supervision and evaluation of staff. The RN Clinical Support Supervisor will articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to telephonic nurse triage. Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use. If you have an OR Registered Nurse License, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Supervise and develop team consisting of diverse clinical and related positions and skill sets. - Actively work with all members of the department health care team to manage patient care, ensuring quality and safety of nursing care and smooth patient flow within department. - Collaborate with leadership and other business functions in enhancements to clinical care model and operational flow. - Articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to hospital and readmission rates. - Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use. - Provide regular performance feedback and conduct performance appraisals to ensure performance standards are met. - Monitor skill development and performance of the staff. - Direct the work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff and resources. - Monitor attendance and time off. - Meet regularly with leadership. - Perform other duties including resolving variances, researching and resolving patient complaints with staff. - Develop clinical policy and procedures in conjunction with education and training department. - Assist with development of protocols and other related written resource materials appropriate to the needs of the team. - Assist in conducting staff meetings and huddles. - Research and resolve clinical quality issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Graduation from an accredited school of nursing. - Active Registered Nurse license in Oregon and if located outside of Oregon, Active Registered Nurse license in state of hire also. - 3+ years of experience in clinical setting. Requirements - Bachelor’s degree in nursing (preferred). - 1+ years of leadership experience (preferred). - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $72,800 - $130,000 annually based on full-time employment.

Role Description The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as: - Processing deposits and withdrawals - Reviewing account information and credit/card transactions - Processing loan payments - Providing basic online banking support This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and are responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. - Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. - Provides basic member service transactions, with quality and accuracy. - Consults with members, identifies needs, offers solutions, and follows up on any pending transactions. - Holds conversations that matter with members either in person or over the phone. - Recommends other products and services such as ancillary products as appropriate. - Performs various duties including but not limited to: - Opening all new Member Accounts: Savings, Checking, Money Market, Trust, Certificates, and IRA. - Completing all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. - Recommending other products and services as appropriate. - Performs a wide variety of account maintenance including but not limited to: - Changes of address - Name changes - Adding/updating account set up - Adding/updating joint owners - Adding/updating beneficiaries - Closing accounts - Processing deceased accounts - Notary services - Identifies and reports any suspicious behavior or suspected fraud activity. - Completes all required training and compliance modules. - Treats all co-workers and members with respect. - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Maintains member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications - 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals. - Basic understanding of financial products and services. - Professional verbal skills and etiquette. - Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam. - Excellent follow up. - Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. - Excellent written skills (Email) – Grammar and Spelling. - Member service and organizational skills. - Work well with other departments – Team player. - Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature. - Willingness to make a difference. - Personable and professional. Education - High School Diploma or equivalent. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement

Role Description UPMC Children's Community Pediatrics is hiring a Flex Full-Time Triage Nurse to support the office remotely. Evening and weekend availability required to support the hours of operation. Must live within 140 miles of Wexford, PA. Join a dedicated team providing after-hours support to physicians and insurance companies. You'll assess patient needs over the phone, guide care decisions, and ensure safe, timely treatment in the most appropriate setting. Key Responsibilities: - Evaluate patient symptoms and determine urgency. - Provide clinical advice and direct care based on established protocols. - Communicate with physicians, insurers, and care teams to coordinate follow-up. - Document assessments and care recommendations accurately. - Support callers with clear instructions and compassionate guidance. - Collaborate with team members to improve triage services. Qualifications - Nursing Degree from an accredited school. - 1+ year of experience in triage nursing — ER, physician office, or medical call center preferred. - Strong clinical judgment and ability to give safe, accurate advice. - Excellent communication skills to support patients and families over the phone. - Calm under pressure — able to prioritize in urgent or emergency situations. - Team player with a collaborative mindset. Requirements - Active RN license in one of the following states: PA, WV, NY, MD, or OH. - Willing to obtain licenses in the other four states during orientation. - Current BLS or CPR certification required. - Act 31, Act 33, Act 34, Act 73 with renewal. - Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. - Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state. Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.