Ncontracts

Role Description The Customer Support Specialist I – Lending Compliance is responsible for providing compliance and general assistance to Ncontracts clients and staff who use our Lending Compliance systems, including HMDA, CRA, and Fair Lending. This role delivers exceptional client support while maintaining a strong understanding of mortgage compliance and regulatory environments. The Specialist is a key contributor to client satisfaction and the overall success of the support team. - Deliver top-tier customer service for clients across all Ncontracts Lending Compliance software products, ensuring timely and accurate resolution of inquiries. - Thoroughly document all client interactions in the Help Desk tracking system (Salesforce); escalate complex or sensitive issues as appropriate. - Maintain a working knowledge of Ncontracts product usage within designated operating systems, networks, hardware, databases, and peripherals. - Act as liaison between clients and third-party vendors to determine and document specifications; use Ncontracts utilities to create screenshots, map data, and program logic as needed. - Review compliance rulesets to ensure Ncontracts products operate within acceptable regulatory standards. - Liaise with the Development team to ensure proper implementation of established compliance policies. - Review internal reports and analytics to verify alignment with external banking regulations. - Monitor operations and procedures across software solutions to ensure overall compliance. - Participate in client- or Ncontracts-specific product testing as needed. - Support Sales, Development, and Training staff as requested. - Proactively identify trends in client issues and communicate findings to leadership to drive process improvement. - Maintain and grow knowledge of federal, state, and local lending regulations including HMDA, CRA, NMLS Mortgage Call Reports, and Reg. C. Qualifications - Strong client service orientation with the ability to communicate complex regulatory topics clearly and professionally. - Knowledge of mortgage compliance and regulatory environments (HMDA, CRA, Fair Lending, Reg. C). - High level of proficiency in software troubleshooting and support. - Effective time management and organizational skills. - Excellent interpersonal communication skills via phone, video, and written formats. - Professional, proactive, and positive work ethic. - Ability to work cross-functionally with clients, co-workers, and third parties in a tactful and professional manner. Requirements - 3+ years of experience in software support or a banking/financial institution environment. - Knowledge of mortgage compliance and regulatory environments, including HMDA, CRA, Fair Lending. - High level of proficiency in the installation, use, and troubleshooting of software systems. - Excellent written and verbal communication skills. - Undergraduate degree preferred, or equivalent combination of education and experience. Preferred Education and Experience - Salesforce experience, especially Service Cloud. - Experience with Help Desk or case management ticketing systems. - Familiarity with SaaS support environments. - Strong Excel and reporting background. - Experience participating in software testing or product release coordination. - Experience with NMLS Mortgage Call Reports. Work / Team Environment A fun, fast-paced work environment that encourages teamwork and strong customer service skills. This position is primarily remote, utilizing standard office equipment including computers and phones, with regular video conferencing. Position Type / Expected Hours of Work Full-time position, Monday through Friday, during normal business hours in the appropriate time zone. Evening and weekend work may be required as job duties demand. Travel Less than 5%. Travel may be requested for company conferences, team meetings, or client visits. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more! AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Role Description We're seeking a Senior Product Manager to own product strategy and execution for our cybersecurity and audit product cluster, serving 5,000+ financial institutions navigating an increasingly complex threat and regulatory landscape. This role exists because CISOs and audit leaders need more than software — they need intelligent solutions that make cyber programs exam-ready, surface risk automatically, and turn compliance into institutional confidence. This is a hands-on IC role focused on core product management craft (70%) with meaningful go-to-market partnership (30%). You'll work closely with the VP of Product Management GRC, partnering with Engineering to ship high-quality products while collaborating across Sales, Marketing, and Customer Success to drive customer adoption and business results. What You'll Own Core Responsibilities - Product Discovery & Definition (70%) - Lead customer discovery through interviews and data analysis to deeply understand compliance and risk management workflows, pain points, and unmet needs. - Own product roadmap and backlog for your product area, making prioritization decisions that balance customer value, technical feasibility, and business impact. - Write comprehensive scoping and positioning documents, PRDs and product specifications that give Engineering clear context on the problem, success criteria, and requirements. - Create detailed user stories, acceptance criteria, and mockups/wireframes in collaboration with UX. - Partner closely with Engineering throughout development - clarifying requirements, making trade-off decisions, reviewing implementations, and ensuring quality. - Drive product decisions for AI-powered capabilities within your domain, determining how we leverage intelligence to improve customer outcomes. - Conduct competitive analysis and market research to identify opportunities and inform product strategy. - Define success metrics for features and track adoption, usage, and customer outcomes post-launch. - Go-to-Market Partnership & Enablement (30%) - Collaborate with Director of Product Operations on launch planning and cross-functional coordination. - Play a key role in GTM activities: craft positioning and messaging, create sales enablement materials, assist in the development of customer communications. - Work closely with Sales to support enterprise deals, gather competitive intelligence, and understand customer objections. - Partner with Customer Success to drive feature adoption, gather feedback, and identify expansion opportunities. - Write customer-facing documentation including release notes, help articles, and feature announcements. - Present product updates and demos to internal stakeholders and customers. - Serve as the voice of the customer internally, ensuring product decisions reflect real-world needs. Key Objectives - Become the Domain Expert - Develop deep expertise in cybersecurity risk management, IT audit, and the regulatory frameworks that govern them (FFIEC, NIST CSF, NYDFS) for financial institutions. - Build credibility as the person CISOs, ISOs, and audit managers want to talk to. - Ship Products That Drive Adoption - Define and deliver capabilities that customers actually use and that measurably improve their compliance operations. - Enable the Business - Equip Sales and CS with the positioning, demos, and materials they need to win deals and drive expansion. - Drive Data-Informed Decisions - Establish clear success metrics for your features. Qualifications - 7+ years of product management experience in B2B SaaS, with demonstrated success shipping products that drive measurable customer outcomes. - Proven track record of owning product strategy and roadmap in complex enterprise software environments. - Strong customer discovery skills with ability to synthesize insights into actionable product decisions. - Demonstrated ability to exercise independent judgment in determining methods and approaches on new or ambiguous assignments. - Demonstrated success leading GTM activities including positioning, enablement, and launch execution. - Superior analytical skills with experience using product analytics tools (Pendo, Amplitude, or similar). - Outstanding communication skills - ability to influence stakeholders at all levels. Requirements - Customer-Centric Product Thinker - You start with customer problems, not solutions. - Bias for Action - You ship and balance analysis with execution. - Cross-Functional Leader - You build trust across Engineering, Sales, Marketing, and CS. - Data-Driven Yet Intuitive - You use data to inform decisions but also trust your product instincts. - Domain Curious - You're genuinely excited to go deep on cybersecurity risk and audit in financial services. - GTM Savvy - You understand that shipping features is just the beginning. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

Role Description The Sr. Manager, Event Marketing is responsible for owning and executing Ncontracts' industry conference program — one of the Marketing’s most significant pipeline-generating channels. This role manages a portfolio of 100–120 national and state association events annually across exhibitor, sponsorship, and speaking engagement participation, with direct accountability for pipeline contribution, lead generation, and measurable event ROI. The role directly manages 2 employees. The ideal candidate brings strong organizational skills, a data-driven mindset, and familiarity with the financial institution association landscape. They are comfortable managing high volume without sacrificing quality, understanding how to connect event activity to pipeline outcomes, and are a reliable partner to both sales and marketing stakeholders. Primary Responsibilities - Industry Event Program Management - Own the full lifecycle of 100–120 annual industry conferences — from event selection and contracting through onsite execution and post-event follow-up. - Manage national and state association events, tradeshows, speaking engagements, customer summits, field events and new event programming in new verticals. - Evaluate event performance against pipeline and retention benchmarks; make data-informed recommendations on portfolio optimization. - Run quarterly assessments of events and lead generation processes and adjust as needed. - Continually innovate ideas for sponsorship deliverables and activations. - Manage association partner relationships, including contract negotiations, vendor management, and sponsorship fulfillment. - Track and report event ROI, lead generation, and pipeline contribution; use data to optimize the annual event portfolio and inform budget decisions. - People Leadership - The role directly manages 2 employees. - Provide coaching, development support, and day-to-day oversight. - Foster a collaborative, accountable team culture consistent with Ncontracts' values. - Sales & Cross-Functional Partnership - Serve as the primary Events liaison to the Sales team for industry conference planning and post-event follow-up. - Support post-event lead routing, follow-up accountability, and Salesforce pipeline attribution in partnership with marketing ops. - Assist sales team members with proper lead capturing best practices. - Collaborate with Marketing channels on pre- and post-event campaigns tied to industry events. - Ncontracts-Produced Events Support - Support the Events team with fulfillment of Ngage (Annual User Conference) and other Ncontracts-produced events. - Participate in the Ngage logistics committee; other committees may be assigned as needed. - Assist with pre-con training and onsite coordination for hosted events as needed. - Operational Excellence - Support annual calendar planning and ongoing event budget management and reconciliation. - Manage project timelines and deliverables to ensure program goals and KPIs are achieved. - Communicate program logistics to key stakeholders to ensure seamless coordination. - Manage pre-con trainings with cross-departmental colleagues to review onsite expectations. - Remain available during events (including nights and weekends) for any onsite troubleshooting needs. - Alert manager about risks and deviations to plan and make recommendations for corrective action. - Oversee event marketing software selection, maintenance, and ongoing continuous improvement (project management platforms, event technology such as iCapture, Cvent, HubSpot, etc.). Qualifications - Confident managing multiple tasks with strong attention to detail and the ability to prioritize projects in a fast-changing environment while still meeting deadlines. - Dynamic self-starter who takes initiative and is highly reliable. - Strong verbal and written communication skills; polished and professional when dealing with association contacts, vendors, colleagues, and executive management. - Ability to work independently and as part of a team. - Ability to read, analyze, and interpret proposal requirements, contracts, or other legal documents. Requirements - 7+ years of relevant experience planning corporate events, conferences, or marketing programs in a Corporate environment. - Experience with financial institution association events strongly preferred. - Proven ability to manage a high-volume event portfolio with strong attention to detail. - People management experience preferred. - HubSpot and Salesforce experience required; familiarity with Cvent, iCapture, and project management tools (Wrike, Asana, Monday.com, or similar) a plus. - Comfort with AI tools (e.g., Claude) to enhance productivity and workflow efficiency. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

Role Description If you love turning complex data into clear insights, have a sharp eye for data quality, and get excited about building reports that actually change how people make decisions, keep reading. As a Senior Marketing Operations Specialist at Ncontracts, you’ll be the go-to person for Salesforce reporting, dashboards, and data integrity across the marketing and revenue teams. This role sits within the Marketing Operations team and is focused on translating pipeline, lead, and campaign data into intelligence that the marketing and revenue teams can actually use. You’ll own the full reporting lifecycle in Salesforce, from keeping data clean and leads moving through the right stages, to building dashboards and attribution analysis that help leadership make better decisions. Responsibilities - Salesforce Reporting & Dashboard Development - Build and maintain the Salesforce dashboards and reports the team relies on daily, covering pipeline health, funnel stage progression, lead source performance, and campaign attribution. - Own account-level dashboards that show how we’re engaging with target accounts, how deep our penetration is, and where ABM is influencing pipeline. - Produce and deliver recurring marketing performance reports that cover campaign attribution, lead source ROI, and how marketing touches are influencing deals across the funnel. - Work closely with campaign and ABM teams when new programs launch to make sure tracking and attribution are set up correctly in Salesforce from day one. - Pull ad hoc reports and data cuts when leadership or stakeholders need answers fast. - Spot gaps in what we’re measuring and take the initiative to build views that give the team better visibility into what marketing is contributing to pipeline. - Data Quality & Pipeline Hygiene - Run regular data quality audits in Salesforce to make sure contact, account, and opportunity records are complete and accurate enough to trust. - Track down and fix duplicate records, orphaned contacts, and data integrity issues before they start showing up in reports. - Keep data governance standards in place across field usage, picklist values, and record ownership so the database stays consistent as the team grows. - Contribute to database standardization and enrichment efforts, including firmographic and technographic data programs that keep our records sharp. - Keep an eye on the HubSpot-to-Salesforce sync and jump in quickly when data flow failures start affecting lead and contact records. - Lead Management & Lifecycle Tracking - Manage lead creation, validation, and status workflows in Salesforce so every lead is tracked accurately through its lifecycle. - Watch lead routing rules and assignment logic for problems and resolve issues when leads aren’t getting to the right people. - Check that leads are complete and meet qualification criteria before they move from marketing to sales. - When new lead sources or campaign types come online, make sure they’re set up correctly in Salesforce with proper tagging and attribution from the start. - Process Execution & Documentation - Keep documentation current for reporting processes, data standards, and operational workflows so the team always has a reliable reference. - Own QA and testing for new Salesforce workflows, validation rules, and system updates before anything goes into production. - Own monitoring across the marketing tech stack integrations and stay on top of data flow issues before they affect reporting accuracy. Qualifications - 3 to 5 years in marketing operations, sales operations, revenue operations, or another role where you were deep in CRM data on a daily basis. - Real Salesforce proficiency, meaning you’ve built custom report types, cross-object reports, and dynamic dashboards and know your way around leads, contacts, accounts, and opportunities. - Solid understanding of B2B lead management, including lifecycle stages, lead routing, MQL/SQL definitions, and what a good marketing-to-sales handoff looks like. - Experience actually owning data quality, not just contributing to it. Deduplication, enrichment, audits, governance, the whole thing. - Comfort with campaign attribution models and a track record of connecting marketing activity to pipeline outcomes in Salesforce. - The kind of attention to detail that makes you genuinely uncomfortable when data is wrong or reports don’t add up. - Ability to juggle multiple projects and stakeholders without things falling through the cracks. - You can take a messy data set and turn it into a clear, concise summary that someone without a Salesforce login can actually act on. - Proficiency in Excel or Google Sheets for data manipulation and analysis. Nice to Have - Salesforce Administrator certification or equivalent hands-on administration experience. - Experience with HubSpot, 6sense, Clay, or other marketing automation and ABM platforms. - Background in financial services, compliance, fintech, or B2B SaaS. - Familiarity with multi-touch attribution models and revenue attribution tools. - Experience supporting or collaborating with ABM, demand generation, or field marketing teams. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

Role Description The Manager, Partnerships & Industry Engagement is responsible for executing and optimizing Ncontracts' partner programs and industry outreach initiatives. Reporting to the VP, this role owns the day-to-day management of association, referral, and channel partner relationships while ensuring campaigns, content, and events run smoothly and on schedule. The Manager is the operational engine of the partnerships function — keeping programs on track, maintaining partner relationships, coordinating with Sales and Growth Marketing. This role is ideal for someone with strong partnership or marketing experience who is ready to take full ownership of program delivery and grow into broader strategic responsibilities. You Will - Partner Relationship Management - Serve as the day-to-day point of contact for a defined portfolio of association, referral, and channel partners. - Maintain active engagement plans for existing partners, including regular check-ins, content coordination, and campaign fulfillment. - Support the identification and onboarding of new partnership opportunities surfaced by the VP or through your own network. - Track partner commitments and deliverables, ensuring both Ncontracts and partner obligations are met on time. - Collaborate with Sales to communicate partnership activity and ensure referral leads are properly attributed and followed up. - Program & Campaign Execution - Manage end-to-end execution of partner-facing programs including webinars, co-branded campaigns, e-blasts, events, sponsored articles, and advertising placements. - Coordinate with Growth Marketing to align partnership campaigns with broader marketing calendars and brand standards. - Maintain and update partner content, profiles, and creative assets across relevant platforms. - Organize internal workflows and documentation to ensure visibility and consistency across all active partnership initiatives. - Support trade show and conference logistics, including sponsorship coordination and on-site presence as needed. - Industry Presence & Thought Leadership - Represent Ncontracts at industry events, association meetings, and partner-sponsored functions. - Contribute industry needs to thought leadership content team including recommendations for blog posts, webinar scripts, and co-authored materials, collaborating with internal SMEs. - Stay current on trends and developments in the financial institution and fintech space to inform partnership strategy and content themes. - Reporting & Metrics - Track and report on key partnership metrics including campaign performance, referral activity, partner engagement, and program ROI. - Maintain accurate CRM records for partner contacts, activities, and pipeline in Salesforce or equivalent platforms. - Provide regular status updates to the VP on program health, upcoming milestones, and any risks or blockers. Qualifications - Bachelor's degree required. - 3–6 years of experience in partnerships, channel marketing, association engagement, or business development — ideally within financial services, fintech, or B2B SaaS. - Demonstrated ability to manage partner relationships and marketing programs from kickoff through delivery. - Strong written and verbal communication skills, with comfort presenting to external stakeholders. - Proficiency with CRM and marketing platforms (Salesforce, HubSpot, or equivalent) and project management tools. - Highly organized, detail-oriented, and able to manage multiple programs simultaneously in a fast-paced environment. - Self-starter who can operate independently in a remote setting while staying aligned with team priorities. Preferred Qualifications - Familiarity with the financial institution regulatory and compliance landscape (community banks, credit unions, fintechs). - Existing relationships within banking associations (ABA, ICBA, CUNA/America's Credit Unions, state leagues, etc.). - Experience with creative asset management, campaign tracking tools, or event coordination. - Comfort contributing to content independently or collaborating with SMEs on industry-facing materials. - 5+ years of experience in the financial services industry. Additional Role Information - Travel: This position requires up to 20–25% travel. - Work/Team Environment: Remote. Operates autonomously and collaboratively across Marketing, Sales, and executive leadership. Benefits - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more!

Role Description This role reports to the VP of Growth Marketing and owns Ncontracts' full organic search presence across traditional web search and AI-powered platforms, along with all web operations and site performance. You'll own hands-on SEO execution across on-page, off-page, and technical disciplines, set strategy for HubSpot CMS, and drive conversion rate optimization. You'll manage two direct reports covering AEO/GEO and web development, and work closely with Product Marketing, Content, Design, IT, and outside development partners. This is a player/coach role where you're setting direction and staying in the work. What You'll Do - Team Leadership and Function Management - Manage and develop two direct reports covering AEO/GEO strategy and web development - Set quarterly priorities, own the roadmap, and allocate work across the team to hit organic and web performance goals - Coach team members on craft, hold regular 1:1s, and run annual performance reviews - Own the SEO and web function budget, outside vendor relationships, and tool stack decisions - Present SEO and web performance to the VP of Growth Marketing and broader marketing leadership on a regular basis - Coordinate across Product Marketing, Content, Paid Media, Design, and IT for all web and search work - On-Page SEO - Own ongoing content optimization across all lead-driving pages including industry, product, and solution pages, with a focus on search intent alignment and conversion - Develop new industry vertical and product pages from the ground up: structure, keyword targeting, and on-page fundamentals - Maintain metadata at scale: meta titles, descriptions, and H1s across the full site - Own website architecture inputs: URL taxonomy, navigation hierarchy, and internal linking patterns - Collaborate with content and product marketing on page copy, calls to action, and campaign landing pages - Guide the design team on SEO-driven UX and UI decisions across web projects, making sure search and conversion best practices are built in from the start - Off-Page SEO and Authority Building - Own off-page SEO strategy end to end, informed by both organic search and AI search citation needs - Own link building operations: prospecting, outreach, and relationship management using BuzzStream - Execute outreach campaigns across guest post placements, listicle inclusions, and industry publication partnerships - Coordinate with Content on independent media coverage strategy and press mentions - Track and report on domain authority trends and link acquisition - Technical SEO - Own overall technical SEO health: crawl audits, Core Web Vitals, redirect integrity, indexing, and schema - Run weekly and monthly SEO audits using Screaming Frog, GSC, and Semrush, and maintain URL-level decisions across blog and resource libraries - Monitor for technical regressions: broken links, redirect loops, crawl errors, indexing anomalies, and GSC coverage issues - Manage schema.org implementation across page types - Manage internal linking strategy and run periodic internal link audits - Own tracking QA to verify tags, pixels, and conversion events fire correctly after development changes - Web Operations and CRO - Manage external developer relationships: scope web projects, set deadlines, QA deliverables, and maintain CMS build workflows across staging and production - Partner with IT on web infrastructure: pixel governance, site security, script management, and platform migrations - Own the CRO practice: prioritize A/B tests, oversee implementation and analysis, and drive rollout of winning variants - Partner with paid media on campaign support: landing page builds, layout and messaging tests, and shared conversion tracking - Analytics and Reporting - Own GA4 reporting across organic, direct, referral, and AI search traffic channels - Own Google Search Console and Bing Webmaster Tools reporting: impressions, clicks, coverage, and indexing health - Own keyword and visibility reporting across organic search, and build and maintain dashboards - Support behavioral analytics: on-site engagement, scroll depth, heatmaps, and conversion funnel analysis - Build and maintain dashboards that track overall web and organic search performance, and deliver regular reviews to leadership Qualifications - 6 or more years in SEO with real depth across technical, on-page, and off-page disciplines - Working knowledge of AI search platforms and GEO/AEO strategy, including Profound, Perplexity, and ChatGPT citation behavior - 1 to 2 or more years managing direct reports or leading a team, with comfort operating as a player/coach - Hands-on HubSpot CMS experience and comfort with GitHub-based staging workflows - Experience managing website migrations: planning, redirects, QA, and post-migration monitoring - Fluent in GA4, GTM, Semrush, and Screaming Frog, not just familiar but actively using them day to day - Experience building and running A/B tests using CrazyEgg, GrowthBook, or a comparable tool - Strong written communication, capable of writing meta copy, page briefs, and project specs for designers and developers - Comfortable presenting performance data and strategy to marketing leadership - Fintech, regtech, or B2B SaaS background is strongly preferred Nice to Have - Experience building automations or agents using n8n, API integrations, Cloudflare Workers, or similar tools - Basic JavaScript, enough to read, troubleshoot, and communicate clearly with developers - Experience managing outside agencies or development vendors Tools You'll Work With - GA4 - GTM - GSC - Semrush - SE Ranking - Screaming Frog - Profound - BuzzStream - Microsoft Clarity - CrazyEgg - HubSpot CMS - Bing Webmaster Tools - RevSure Benefits - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more!

Role Description This role reports to the Manager of SEO and Web and is solely focused on Ncontracts' presence across AI-powered search platforms. That means ChatGPT, Perplexity, Google AI Overviews, and whatever comes next. You'll own the tools, the tracking, the content strategy inputs, and the outreach efforts that drive citation share and brand visibility in AI-generated answers. AEO and GEO are still maturing disciplines, so this role rewards people who are curious, structured in how they experiment, and willing to build processes that don't fully exist yet. What You'll Do - AI Search Visibility and Citation Strategy - Monitor and grow Ncontracts' brand and product visibility across LLM-powered platforms including ChatGPT, Perplexity, Google AI Overviews, and emerging entrants using Profound. - Build and maintain per-platform prompt libraries across all product categories to systematically test and track citation performance. - Analyze citation share data to identify where we are and are not appearing, and build a prioritized action plan to close gaps. - Develop and refine buyer persona query sets that reflect how target audiences actually search using AI tools. - Track competitor citation share across platforms and surface trends and gaps to the Manager and broader marketing team. - Build automated monitoring for competitor visibility tracking and citation anomaly detection. - Content Strategy and Cross-Functional Collaboration - Work with the content team to develop and iterate on GEO/AEO content guidance, grounded in what the platforms are actually citing. - Identify specific content gaps where Ncontracts is not being cited and recommend page-level or net-new content to fill them. - Partner with off-page and link building efforts to align outreach targeting with citation gap priorities. - Inform product marketing on how AI platforms describe and position Ncontracts relative to competitors. - Develop frameworks and playbooks the broader team can use to write content optimized for AI citation. - Platform Intelligence and Testing - Stay current on how major AI search platforms handle citations, update their models, and change their answer behavior. - Run structured experiments to test what content types, formats, and sources drive citation performance. - Document findings and build a running knowledge base of what works, what does not, and why. - Evaluate new platforms and tools as the AI search landscape evolves and bring recommendations to the Manager. - Share platform updates and findings with the broader marketing team on a regular cadence. - Reporting and Analytics - Own Profound reporting for AI search visibility metrics, tracked per platform and per product category. - Build and maintain dashboards that make AI search performance visible and actionable for the Manager and marketing leadership. - Own keyword and prompt-level visibility tracking across AI platforms. - Contribute to broader marketing reporting by surfacing AI search trends and their relationship to organic and pipeline performance. Qualifications - 3 to 5 years of experience in SEO, content strategy, digital marketing, or a closely related field. - Direct familiarity with AI search platforms and how they surface citations, whether through Profound, manual prompt testing, or both. - Structured thinker who can build a tracking and testing process from scratch and stick to it. - Strong written communication, capable of translating platform behavior into clear content recommendations. - Comfortable working cross-functionally with content, product marketing, and design teams. - B2B SaaS, fintech, or regtech background preferred. Nice to Have - Hands-on Profound experience and familiarity with GEO/AEO measurement workflows. - Experience building automations or monitoring agents using n8n, Zapier, or API integrations. - Background in traditional SEO, especially on-page optimization and off-page strategy. - Familiarity with GA4 and GSC for understanding how AI search traffic intersects with organic. - Basic JavaScript or comfort reading technical documentation. Tools You'll Work With - Profound - ChatGPT - Perplexity - Google AI Overviews - GA4 - GSC - Semrush - SE Ranking - Bing Webmaster Tools Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

Role Description The Accounting Manager is a key member of the accounting team responsible for managing revenue accounting operations in a SaaS environment. This role oversees the full revenue recognition lifecycle in compliance with ASC 606, manages one direct report (Billing Manager), and serves as a technical resource for billing and revenue accounting questions. The Accounting Manager works cross-functionally with Billing, Legal, and Customer Success teams to ensure accurate and timely revenue recognition while maintaining strong internal controls and supporting month-end close activities. Key Responsibilities - Revenue Accounting & Compliance - Oversee all revenue accounting activities in compliance with ASC 606, including revenue recognition, deferred revenue, MRR reconciliation, and billing oversight. - Review and approve sales orders in NetSuite to ensure proper revenue treatment and alignment with contract terms. - Manage the billing terminations process in NetSuite and Salesforce, including timely processing of contract terminations and applicable credit memos. - Serve as the technical resource for the Billing team on ASC 606 questions and complex revenue scenarios. - Collaborate with Billing, Legal, and Customer Success teams on contract review and revenue treatment for non-standard agreements. - Own the revenue close process, ensuring all revenue is recognized accurately and timely each month. - Assist with accounts receivable reconciliation, allowance for doubtful accounts (AFDA), and other month-end close activities. - Team Leadership & Development - Manage and mentor the Billing Manager, providing guidance, coaching, and performance feedback. - Support the development of billing processes and best practices to improve efficiency and accuracy. - Foster a collaborative team environment focused on continuous improvement. - Payroll Processing Backup - Provide backup payroll processing support as needed, including semi-monthly payroll processing in Paylocity. - Assist with benefits reconciliations (Aflac, Hartford, FSA, HSA, Cigna, Fidelity, etc.) as needed. - Ensure payroll is processed accurately and on time in the absence of the primary payroll specialist. - Month-End Close & Reporting - Support with month-end close activities, including revenue close, AR reconciliation, and journal entries. - Prepare account reconciliations and supporting schedules. - Assist with audit requests and serve as a liaison to external auditors on revenue-related matters as needed. - Contribute to special projects, system implementations, and process improvements as assigned. Qualifications - Bachelor’s degree in Accounting, Finance, or related field. - CPA preferred. - Minimum of 5 years of progressive accounting experience. - SaaS or subscription-based software company experience required, with a strong understanding of ASC 606 revenue recognition. - Public accounting background preferred. - Experience with NetSuite, Salesforce, and Paylocity preferred but not required. - Proficiency in Excel and comfort leveraging AI tools to drive efficiency in accounting and billing workflows. - Proven ability to manage and develop direct reports. - Strong technical accounting skills with attention to detail and the ability to research complex accounting issues. - Excellent communication skills, with the ability to collaborate cross-functionally and explain technical accounting concepts to non-finance stakeholders. - Self-motivated, organized, and able to manage multiple priorities in a fast-paced, remote environment. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

Role Description We are currently seeking an experienced Account Executive to join our growing Sales Team! You will have 5+ years of software sales experience in the financial services industry. In this role, you will be a hands-on direct sales executive with a specified territory within the United States, interfacing with key VP and C-Suite decision-makers in financial institutions, utilizing a consultative and collaborative selling approach. You will be focused on driving deep engagement at your accounts to understand their approach to Vendor Management, Risk Management, and Compliance. It will be your job to find opportunities and ultimately sell the right product, to the right customer at the right time. - Identify new opportunities and proactively develop leads within the compliance and risk management functional area of financial institutions. - Lead well-informed and consultative meetings with senior level executives at financial institutions, demonstrating the business value of our products resulting in incremental revenue growth. - Develop and execute strategies to grow a pipeline of deals within a territory, working to grow the organizational revenue of the organization. - Manage qualified opportunities through the stages of the funnel from sell-in to contracting and onboarding, leveraging key stakeholders across the organization to successfully win new business. - Demonstrate exceptional CRM (Salesforce.com, Gong, etc) hygiene to provide up to date and accurate ongoing forecasts. - Set initiatives for yourself and with your Business Development Representative that include targeting existing and new financial institutions to create new opportunities. - Prepare sales proposals, using independent judgment and discretion to determine services, based on client needs, to highlight for prospective clients during demonstrations. - Set and conduct in-person meetings with VP and C-level executives, successfully articulating and communicating solution value, and managing the complete sales cycle. - Grow revenue within new and existing accounts by identifying sales opportunities and successfully seeing them through the contracting process using your independent judgement and discretion. - Consistently achieve or exceed the target sales projections. - Demonstrate our core values in how you work (results, collaboration and delivering excellence), contributing to our employer brand as a “best place to work”. Qualifications - Successful, self-motivated, results and data-driven sales representative, with 5+ years of SaaS sales experience. - Excellent verbal and written communication skills, particularly with sales communications with a proven ability to effectively make outbound cold calls to prospects and existing customers. - Persuasive in dynamic situations; actively listening and gaining clarification, responding well to questions in real time and demonstrating exceptional group presentation skills. - Experience selling into or providing services to financial or banking institutions. - Experience selling SaaS software solutions. - Domain experience with GRC (Governance, Risk and Compliance) software or related fields. - Ability to travel as needed. - Use of independent judgment and discretion based upon your experience and expertise. - Experience in utilizing salesforce.com (CRM) to track sales progress for deals through the pipeline. - Growth experience/ability to be hands-on and use independent judgement in a high-growth software company environment. - Experience presenting to C-level executives in a consultative selling approach. Bonus Points - Bachelor's Degree; SaaS, Finance, Economics, or related field preferred. - Experience selling software to banks and credit unions with an ASP between $10,000 - $100,000 (ACV). - Experience performing solutions sales cycles leveraging a team sales approach including yourself, your sales manager, & presales subject matter experts. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

Role Description Ncontracts' webinar program is one of our highest-performing demand channels, consistently driving pipeline across every segment we serve. This role owns the execution of it from end to end. As Digital Marketing Programs Manager, you'll be the operational backbone of a webinar engine that runs 20+ events per year, coordinating everything from platform setup and speaker prep to post-event follow-up and funnel reporting. You'll work directly with executive leadership, external industry experts, and our BDR and AE teams to make every webinar a precision-executed, revenue-contributing event, not just a content play. The webinar program doesn't operate in isolation. Between events, you'll own the channels that keep our audiences warm and our brand visible — managing social media, activating employee advocacy, and building the kind of community presence that turns a one-time webinar attendee into a long-term Ncontracts follower. The goal is a connected content ecosystem where every touchpoint — from a LinkedIn post to a post-event nurture sequence — moves the same audience further down the funnel. This is a role for someone who thrives in the details without losing sight of what the details are for: pipeline, engagement, and growth. Qualifications - 4+ years of experience in B2B marketing, with a proven track record of owning webinar execution, digital events, or demand generation campaigns. - Hands-on platform experience with ON24 (or a closely comparable enterprise webinar platform). - Proficiency with HubSpot and Salesforce, including practical experience building landing pages, email workflows, and tracking campaign performance metrics (routing, registration pacing, and basic pipeline attribution). - Executive presence, showcasing exceptional verbal and written communication skills with demonstrated comfort coaching and managing executive-level speakers. - AI tool literacy, with experience using modern marketing AI tools to accelerate copywriting, build automated promotion sequences, and streamline daily operational tasks. - Flawless project management and an obsessive attention to detail, with the ability to manage multiple event timelines, speaker schedules, and asset deadlines simultaneously. Requirements - Background in B2B SaaS, FinTech, or financial services marketing. - Experience working alongside an Account-Based Marketing (ABM) framework. - Familiarity with graphic design tools (e.g., Canva) for basic social media asset creation. - BA/BS degree in Marketing, Communications, Business, or a related field. Benefits - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more!