Ncontracts

Role Description Reporting to the Director of Regulatory Intelligence, the Manager, Regulatory Tracking Operations Counsel oversees the end-to-end workflow for monitoring, collecting, and processing federal and state regulatory changes, industry trends, and supervisory developments. This role ensures that Ncontracts receives timely, accurate, and comprehensive regulatory data and transforms that data into structured inputs for compliance content creation, customer communications, and AI-enabled products. The manager leads resources responsible for tracking, summarizing, tagging, and analyzing regulatory data, and plays a central role in maintaining a proprietary regulatory library used for AI product creation and validation. - Manage a team of compliance specialists who track, summarize, tag, and analyze regulatory changes across federal and state governing bodies. - Ensure timely and accurate ingestion of all regulatory, legislative, legal, and industry developments into Ncontracts’ systems. - Coordinate with the Director of Regulatory Intelligence on high-impact regulatory events and emergency response communications. - Improve existing systems and implement new processes to enhance the accuracy and efficiency of tracking operations. - Ensure tracking output is accurate, consistent, and ready for downstream processing by compliance content teams. - Oversee change assessment workflows, including determination of content impact, tagging requirements, and routing to internal SMEs. - Support the development and maintenance of metadata, taxonomies, tags, and classification logic used across Ncontracts’ solutions. - Train team members on regulatory tracking methodologies, accuracy standards, and interpretation techniques. - Monitor performance metrics (timeliness, accuracy, completeness) and drive continuous improvement. - Assist with maintaining and quality-checking regulatory datasets, including structured data used for AI model fitting, prompts, and scenario inputs. Qualifications - Advanced knowledge of financial services’ regulatory and legal structures, agency publications, and supervisory frameworks. - Strong operational skills with the ability to automate data-heavy, repeatable workflows. - Experience managing high-impact teams. - Understanding how regulatory change is consumed by financial services companies. - Excellent organization, documentation, and communications skills. - Ability to interpret regulatory and legal documents and determine relevance and impact. - Ideal team player (hungry, humble, smart, innovative). Requirements - JD required to interpret and define the applicability of laws and regulations. - 5+ years of financial regulatory, compliance, and operational experience. - Experience managing teams (preferred). - Experience implementing automation, efficiencies, or AI-driven workflows. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

Role Description To support Ncontracts continued expansion, we’re looking for a talented and service-minded Software Support Specialist to join our dispersed US team. This individual is tasked to provide support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with development and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with our company, so it is important to provide great support with the ability to quickly earn our customer’s trust. We strive to provide an effortless experience to our customers through problem solving, improvement in our processes, and collaboration within and across departments. The perfect fit will be someone that loves to help people and has a knack for solving complex issues or finding workarounds to everyday problems. Essential Functions - Interacts with customers via telephone, chat and/or e-mail to provide software support regarding our products and services - Manage case load by prioritizing based on multiple factors and communicate with development team; follow the escalation process when needed - Maintain departmental metrics such as first response rate, non-dev case closure times, CSAT etc. - Provide education/basic training to clients on Ncontracts software modules - Responsible for answering and resolving incoming support requests in support ticketing system; document communication clearly and concisely - Provide detailed reports to our development team to assist in the resolution for any bugs in the software - Projects as needed: Import and configure client data within Ncontracts software Qualifications - Excellent writing skills and attention to detail - Excellent verbal and coaching skills - Proficiency with Microsoft Office - Ability to work independently and consistently meet deadlines - Ability to handle multiple tasks with capability of prioritizing - Must thrive in a fast-paced environment Requirements - Experience with Salesforce Support or similar software preferred - Knowledge of Jira or other ticketing systems preferred - Risk/Compliance Management experience preferred - At least 3 years’ experience working in a client facing role - At least 1-2 years of support experience with a software company, preferably SAAS or FinTech Benefits - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more!

Role Description The Senior Revenue Accountant is an experienced, highly skilled contributor on the Finance team with a core focus on revenue accounting, billing operations, and compliance in a SaaS environment. This individual brings a strong understanding of ASC 606 and subscription-based revenue recognition, operates with a high degree of independence, and contributes to the development of processes and best practices. In addition to managing their own workload, this person serves as a resource and informal coach across the billing and accounting functions, helping drive quality, consistency, and efficiency. Key Responsibilities - Oversee revenue recognition processes in compliance with ASC 606, ensuring accuracy across subscription-based contracts and related billing activity. - Review and approve Sales Orders in NetSuite, ensuring alignment with contract terms and proper revenue treatment. Leverage NetSuite for billing operations, revenue arrangements, saved searches, and reporting. - Oversee the reconciliation of the monthly MRR report and Revenue Forecast, ensuring all accounts are reconciled accurately, discrepancies are resolved proactively, and results are communicated to stakeholders. - Manage the billing terminations process in NetSuite and Salesforce, including timely processing of contract terminations and applicable credit memos. - Assist with implementing solutions to recurring billing challenges, including testing and validating system modifications or upgrades. - Handle escalated billing inquiries, disputes, and account management correspondence. - Support period-end close activities to ensure all billing and revenue is complete and accounted for, in coordination with the Billing Manager. - Assist in team training and serve as a subject matter expert for Billing Specialists on processes, systems, and escalated questions. - Contribute to the development and documentation of billing and revenue procedures, and identify opportunities for process improvement. - Support year-end audit requests and serve as a key point of contact for external auditors. - Collaborate cross-functionally with the Accounts Receivable team on billing-related collection items and customer account reconciliation as needed. - Assist with month-end close activities, including preparation of journal entries, account reconciliations, and revenue related accruals. - Assist with ad-hoc projects as requested by the management. Qualifications - Bachelor’s degree in Accounting, Finance, or related field. - CPA required. - Experience in a SaaS or subscription-based software company with a strong understanding of ASC 606 revenue recognition requirements. - Experience with subscription billing. - Strong attention to detail and organizational skills, with the ability to independently manage multiple priorities and drive tasks to completion with minimal direction. - Excellent written and verbal communication skills. - Demonstrated ability to support and develop less experienced team members, serving as a knowledge resource and contributing to overall team growth. Preferred Qualifications - Minimum of 3 years of public accounting experience. - NetSuite and Salesforce experience. - Proficiency in Excel and comfort leveraging AI tools to drive efficiency in accounting and billing workflows. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more! AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Role Description We are seeking a strategic and credible Sales Enablement leader to drive revenue growth and sales effectiveness across Ncontracts' integrated GRC software portfolio. This is not a content-creation role. It is a change leadership role. The ideal candidate can assess where the organization is today, meet the team there, and advance program maturity at a pace the business can absorb. As much cultural intelligence as functional expertise is required. Core Responsibilities - Onboarding and Ramp: Design and execute onboarding built around how to sell first, leading with the Ncontracts sales motion, key personas, and competitive positioning before deep product content. - Establish clear ramp-to-first-win timelines with role-specific tracks for AEs and BDRs. - Training and Skill Development: Develop targeted programs that build product knowledge, objection handling, discovery skills, competitive positioning, and industry acumen. Drive ongoing reinforcement through structured cadences that measure knowledge retention and behavioral change, not just content delivery. - Sales Content and Competitive Intelligence: Oversee the creation and management of high-impact sales materials, presentations, and competitive battle cards, particularly for TPRM, ERM, Regulatory Compliance, and Lending Compliance. - Technology and Tools: Evaluate, implement, and optimize sales enablement technologies. Audit existing tools for relevance and effectiveness. Drive 90%+ adoption of sales tools and CRM best practices. - Cross-Functional Partnership: Serve as the primary feedback loop between Sales, Marketing, and Product Marketing, translating field intelligence into actionable input on positioning, messaging, and product priorities. - Change Management: Lead program evolution thoughtfully, sequencing changes to match organizational capacity, communicating the why behind them, and bringing the team along rather than imposing top-down transformation. Qualifications - 7+ years in sales enablement, training, or sales leadership - Minimum 3 years of direct, quota-carrying SaaS sales experience; candidates must have personally owned deal outcomes - Demonstrated track record of leading change management within a sales organization, including building stakeholder buy-in and sustaining adoption - Deep fluency in the distinct roles and day-to-day realities of AEs and BDRs - High emotional intelligence and the ability to build trust with teams at varying levels of enablement maturity - Strong familiarity with enablement and CRM tools (Salesforce, Highspot, Gong, Outreach) - Polished communicator with experience influencing senior leadership Success Metrics – First 12 Months - At least 70% of sales reps meeting or exceeding quota - Measurable reduction in new hire ramp time; baseline established within 90 days - 90%+ adoption of core sales tools and methodologies - Measurable improvement in time-to-competency for new product rollouts - Program maturity advances without disruption to team morale or sales momentum Benefits - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more!

Role Description The Customer Enablement Specialist is a content creator and execution engine for the Customer Enablement team — responsible for producing the learning content, communications, and customer-facing resources that help Ncontracts customers adopt, understand, and get lasting value from the platform. This role works in close partnership with the Senior Customer Enablement Specialist to deliver against the team's content and communication strategy, supporting product launches, ongoing lifecycle communications, LMS content, knowledge base maintenance, and community engagement. The ideal candidate is a strong writer who thrives in a fast-paced, collaborative environment, takes ownership of their work, and brings attention to detail and a customer-first mindset to everything they produce. Key Responsibilities - LMS Content Creation & Maintenance: - Create and maintain on-demand courses, learning paths, and certification content within Skilljar to support customer product adoption and proficiency. - Develop clear, engaging instructional content that translates complex product features into accessible learning experiences for a financial services audience. - Conduct regular audits of LMS content to ensure accuracy following product updates, releases, and feature changes. - Support the Senior Customer Enablement Specialist in LMS strategy execution and course architecture decisions. - Knowledge Base & Community Content: - Write, publish, and maintain knowledge base articles, how-to guides, and troubleshooting content within Gainsight to ensure customers have accurate, accessible self-serve resources. - Support community content creation and moderation within the Gainsight community platform — contributing posts, responses, and engagement content in alignment with the strategy defined by the Digital Enablement Strategist. - Conduct quarterly reviews of knowledge base content to identify gaps, outdated articles, and opportunities for improvement. - Collaborate with the Senior Customer Enablement Specialist and Digital Enablement Strategist to ensure community and KB content aligns with digital engagement strategy and identified content gaps. - Launch & Release Communications: - Support the creation and delivery of customer-facing communications for product launches and releases — including emails, Pendo modals, community posts, and other communication vehicles. - Execute against the communication and adoption strategy defined by the Digital Enablement Strategist, ensuring all content is accurate, on-brand, and delivered on schedule. - Collaborate with the Senior Customer Enablement Specialist to ensure launch communications are aligned with LMS and knowledge base updates. - Ongoing Lifecycle Communications: - Support the delivery of ongoing customer lifecycle communications — including coordination with the Senior Customer Enablement Specialist and CS Ops. - Webinar & Content Production Support: - Support the production and delivery of customer-facing webinars and enablement sessions — including content preparation, logistics coordination, and post-event follow-up. - Assist in the creation of video and interactive content using tools such as Parta and Camtasia to support digital enablement programming. - Cross-Functional Collaboration: - Work collaboratively with the Senior Customer Enablement Specialist, Digital Enablement Strategist, CS Ops, and Product teams to ensure content is aligned with product releases, customer needs, and organizational priorities. - Participate in launch and release planning processes, contributing the customer enablement perspective on content and communication needs. Qualifications - 3+ years of experience in a customer enablement, technical writing, content creation, or customer success environment within a SaaS organization. - Strong written communication skills — this role produces customer-facing content across multiple formats and must write clearly, concisely, and with a consistent voice. - Experience creating instructional or educational content, including knowledge base articles, how-to guides, or e-learning modules. - Demonstrated ability to manage multiple projects simultaneously, meet deadlines, and maintain attention to detail in a fast-paced environment. - Collaborative working style with a track record of cross-functional partnership. Preferred Qualifications - Bachelor's degree in a relevant field or equivalent professional experience. - Experience with Skilljar or a comparable LMS platform. - Experience with Gainsight, Salesforce Experience Cloud, or a comparable community or knowledge base platform. - Familiarity with customer communication tools such as ChurnZero or comparable platforms. - Experience with video or interactive content creation tools such as Parta or Camtasia. - Experience in financial services, fintech, compliance, or regulated industry SaaS environments. Benefits - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. ABOUT THE ROLE We’re currently looking for a few Senior Developers to join the team and help us build and integrate our products. As an engineering organization we’ve come to share several common beliefs: - We believe that its possible to build applications in a sustainable and repeatable way. - We believe that user story mapping, design sprints, and close collaboration with product folks are the best way to determine what needs to be worked on. - We believe that Kanban keeps our development efforts flowing forward and helps proactively identifying bottlenecks. - We believe finishing is better than starting. - We believe that small teams working on well-defined projects for a set amount of time ensures that we build the most valuable things first and allows for a predictable date of completion. - We don’t believe in estimating individual stories. Ever. A Senior Developer at Ncontracts is expected to exhibit the following behaviors: - Leadership by example: A Senior developer is expected to use best practices for development, exhibit excellent communication both inside and outside of the organization, and manage interpersonal relationships appropriately. - Intentional mentorship: Ncontracts is dedicated to teaching and growing talent and expects all developers to help those less experienced. - Honesty: Whether reviewing another developer’s code, participating in retrospectives, or working with your team on what direction to take a project we expect openness and honesty. Honesty creates trust, and we believe that all great teams are built on trust. - Low Ego: Have confidence in your skills and experience, but be willing to alter your opinions and ideas when another, better one comes along. Have strong opinions, but loosely held. - Instinctive troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team, and we expect Senior resources to have significant knowledge from experience to bring to bear. - Deep Curiosity: You’ll be expected to research new and exciting technologies, perfect the use of existing technologies, and discover new libraries and tools that can affect change across the organization. - Motivation: You’re a natural self-starter, and you enjoy solving problems. You are capable of jumping in with minimal instruction and figuring out what should be done. It’s expected you’ll have the following: - Expertise in one or more of the following languages and their common frameworks: C#, JavaScript, Python - Experience in cloud platforms like Azure or AWS - Understanding of API Security and OAuth - Strong knowledge of SQL and Relational Databases - Experience writing unit tests - Knowledge of instrumentation techniques - Experience building and working with CI/CD pipelines - Experience giving and receiving code reviews, both live and written. It’s helpful for you to have at least some of the following: - Experience working in horizontally scaling systems - Experience in or familiarity with message/event driven architecture patterns and distributed systems architecture - Familiarity with systems integration - Experience working with an integrated design team - An automation mindset WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE We're seeking a Senior Product Manager to own one of the most forward-looking areas of Ncontracts' product portfolio: the vendor discovery, marketplace, and data partner signal layer that powers risk intelligence across our AI-native GRC platform. This is a high-impact individual contributor role for someone who brings strong product fundamentals, a data-driven mindset, and genuine excitement about building at the intersection of AI, third-party risk, and real-time data. You'll define how financial institutions discover and evaluate new vendors, how our marketplace model surfaces and ranks trusted partners, and how data partner integrations feed a near real-time risk signal layer that makes our platform smarter over time. This is greenfield territory: you'll be building category-defining experiences from the ground up, not inheriting a mature backlog. You'll work closely with a talented, collaborative product team and be expected to contribute beyond your immediate ownership — pairing with peers on horizontal capabilities, engaging directly with customers, and helping raise the overall quality of product thinking on the team. Equally important: you're AI-forward. You actively use and experiment with AI-powered tools — Claude Code, Replit, Devin, Cursor, and whatever comes next — and you bring genuine curiosity about how these tools change what's possible for a product manager and the products you build. WHAT YOU'LL OWN Core Product Responsibilities - Vendor Discovery — Own the end-to-end experience for how users search, browse, and evaluate vendors within the platform. Define the discovery model, directory structure, and browse experience that helps compliance teams find the right vendors faster. - Marketplace — Build and evolve the marketplace model, including vendor scoring, ranking algorithms, and the onboarding experience for vendors entering the ecosystem. Think carefully about the incentive structures and trust signals that make a marketplace work. - Data Partner Integrations — Own the product strategy and execution for integrations with third-party data providers across the risk intelligence ecosystem. Define how external signals are ingested, normalized, and surfaced to users in ways that drive decisions. - Partner Consolidation Strategy — Lead the evaluation and go-deep strategy for data partner consolidation, helping Ncontracts determine which partnerships to deepen, which to rationalize, and how to communicate that to customers. - Real-Time Risk Signal Layer — Define and drive the architecture of a near real-time signal layer that surfaces vendor drift and emerging risk to users proactively — a foundational capability for the platform's AI ambitions. - Cross-Functional Collaboration — Partner closely with Engineering, Design, Data, Sales, and Customer Success to deliver with quality and speed. Contribute to horizontal PRDs that span modules and require tight coordination across the team. - Customer Discovery — Maintain a continuous cadence of customer engagement. Bring the voice of the customer into every prioritization discussion and use data and qualitative research together to make confident product decisions. Key Objectives - Launch a compelling vendor discovery and marketplace experience — Define what best-in-class looks like for vendor discovery in the TPRM space and build toward it with a clear, sequenced roadmap. - Build the data partner signal layer — Establish the integrations, data model, and user-facing surfaces that make Ncontracts the most data-rich TPRM platform in the market. - Drive AI-native product thinking — Identify and prioritize opportunities to embed AI meaningfully into discovery, scoring, and signal delivery — and lead by example in using AI tools in your own workflow. - Be a strong team contributor — Show up as a collaborative, low-ego teammate who makes the people around them better and contributes to a high-functioning product culture. WHAT YOU NEED Required Experience & Attributes - 4–7 years of product management experience in B2B SaaS, with a track record of owning meaningful product areas end-to-end - Strong product management foundation — You write crisp PRDs, run tight discovery cycles, prioritize with discipline, and communicate decisions clearly up and down the organization - Data-driven and analytical — You define success metrics before you build, instrument your features thoughtfully, and use data to drive prioritization and iteration - Customer discovery skills — You have a genuine habit of talking to customers, not just when required. You know how to run a good discovery interview and how to turn what you hear into product decisions - AI/ML product experience — You have shipped or meaningfully contributed to AI or ML-powered features, and you understand the unique challenges of building products where the output is probabilistic - AI-forward mindset — You actively use AI-powered development tools (Claude Code, Replit, Devin, Cursor, or similar) in your own workflow and are excited about their implications for how product gets built - Excellent communication skills — You write and speak clearly, adapt your message to your audience, and can represent your product confidently with customers and executives alike What Makes You Successful - Builder mentality — You're energized by greenfield problems and bring structure to ambiguity without waiting to be told how - Systems thinker — You see how your area connects to the broader platform and make decisions with that context in mind - Collaborative and low-ego — You build trust quickly, share credit generously, and are as valuable in a working session as in a roadmap review - Intellectually curious — You stay current on data, AI, and marketplace trends and bring outside-in thinking to your product area - High ownership — You treat your product area like it's yours, follow through on commitments, and don't need a lot of hand-holding to make progress WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE The Enterprise Vendor Services Manager is responsible for managing a portfolio of high-value enterprise accounts and ensuring successful delivery of Ncontracts’ Vendor Compliance Services. This role focuses on driving service execution, maximizing product adoption, strengthening client relationships, and supporting overall retention and account health. The ideal candidate brings strong customer-facing experience, exceptional communication skills, and a deep desire to learn and understand vendor management and third-party risk programs. WHAT YOU DO (Key Responsibilities) Client Relationship Management - Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients. - Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts. - Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations. - Respond to client inquiries and provide guidance on vendor management best practices. - Identify account risks, service gaps, and opportunities for optimization. Service Delivery Execution - Coordinate the gathering of due diligence documentation with our Vendor Operations Team to meet client expectations. - Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness. - Monitor progress and communicate key updates, vendor issues, and service completion to clients. - Support client vendor services onboarding, annual service cycles, and training initiatives as needed. - Identify opportunities for account expansion and additional service adoption. Cross-Functional Collaboration - Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product to support seamless service delivery. - Maintain expert-level understanding of Ncontracts’ TPRM software suite and Vendor Management services. - Recommend process improvements and best practices aligned with regulatory expectations and industry trends. Core Competencies - Strong interpersonal and communication skills with the ability to engage confidently with executive-level stakeholders. - Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently. - Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. - Strong problem-solving skills and the ability to influence cross-functional teams. - Ability to deliver product training, explain system functionality, and stay current on product updates. - Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately. WHAT YOU NEED (Qualifications) Preferred - Demonstrated experience working with C-Suite or senior leadership stakeholders. - Bachelor’s degree or equivalent experience in a related field. - Professional certifications in Vendor Management, Risk Management, or related fields. Required - 4+ years of experience in customer success, account management, or a related client-facing role. - Experience managing enterprise-level or strategic accounts. - Experience supporting complex, multi-division, or multi-location clients. - Experience in a high-growth SaaS or B2B services environment. WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE Ncontracts is hiring a Software Developer – L3. This role will be tasked with building software as part of a cross functional team alongside other developers, designers, product management, and QA. You will be responsible for helping to break down work, maintaining strong communication with your teammates about the work you are doing, and holding yourself and your teammates accountable for creating high quality, useful software to our customers. A Software Developer – L3 at Ncontracts is expected to exhibit the following attributes: - Intentional mentorship: Ncontracts is dedicated to teaching and growing talent and expects everyone to help those less experienced. - Honesty: Whether reviewing code, participating in retrospectives, or working with your team on what direction to take a feature, we expect openness and honesty. Honesty creates trust, and we believe that all great teams are built on trust. - Low Ego: Have confidence in your skills and experience but be willing to alter your opinions and ideas when another, better one comes along. Have strong opinions, but loosely held. - Instinctive troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team, and we expect you to have significant knowledge from experience to bring to bear. - Deep Curiosity: You will be expected to research new and exciting technologies, perfect the use of existing technologies, and discover new libraries, tools, and processes that can affect change across the organization. - Motivation: You are a natural self-starter, and you enjoy solving problems. You can jump in with minimal instruction and figure out what should be done. It is expected you will have the following: - Expertise in one or more of the following languages and their common frameworks: .NET Core / .NET Framework, and C#, .NET MVC & Web API, React or similar frameworks like Vue.js or Angular - Exposure to AI-assisted coding tools and modern development practices - Experience in cloud platforms like Azure or AWS - Understanding of API Security and OAuth - Familiarity with distributed version control systems like Git - Solid understanding of SQL best practices - Experience writing unit tests - Experience building and working with CI/CD pipelines with an understanding of PowerShell. - Experience giving and receiving code reviews, both live and written. It is helpful for you to have at least some of the following: - Experience working in horizontally scaling systems - Experience in or knowledge of message/event driven architecture patterns and distributed systems architecture - Familiarity with systems integration - Experience working with an integrated design team - An automation mindset WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE Ncontracts is hiring a Software Developer – L3. This role will be tasked with building software as part of a cross functional team alongside other developers, designers, product management, and QA. You will be responsible for helping to break down work, maintaining strong communication with your teammates about the work you are doing, and holding yourself and your teammates accountable for creating high quality, useful software to our customers. A Software Developer – L3 at Ncontracts is expected to exhibit the following attributes: - Intentional mentorship: Ncontracts is dedicated to teaching and growing talent and expects everyone to help those less experienced. - Honesty: Whether reviewing code, participating in retrospectives, or working with your team on what direction to take a feature, we expect openness and honesty. Honesty creates trust, and we believe that all great teams are built on trust. - Low Ego: Have confidence in your skills and experience but be willing to alter your opinions and ideas when another, better one comes along. Have strong opinions, but loosely held. - Instinctive troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team, and we expect you to have significant knowledge from experience to bring to bear. - Deep Curiosity: You will be expected to research new and exciting technologies, perfect the use of existing technologies, and discover new libraries, tools, and processes that can affect change across the organization. - Motivation: You are a natural self-starter, and you enjoy solving problems. You can jump in with minimal instruction and figure out what should be done. It is expected you will have the following: - Expertise in one or more of the following languages and their common frameworks: .NET Core / .NET Framework, and C#, .NET MVC & Web API, React or similar frameworks like Vue.js or Angular - Exposure to AI-assisted coding tools and modern development practices - Experience in cloud platforms like Azure or AWS - Understanding of API Security and OAuth - Familiarity with distributed version control systems like Git - Solid understanding of SQL best practices - Experience writing unit tests - Experience building and working with CI/CD pipelines with an understanding of PowerShell. - Experience giving and receiving code reviews, both live and written. It is helpful for you to have at least some of the following: - Experience working in horizontally scaling systems - Experience in or knowledge of message/event driven architecture patterns and distributed systems architecture - Familiarity with systems integration - Experience working with an integrated design team - An automation mindset WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.