Medely

• Identify meaningful business and product opportunities that are currently unaddressed, and develop the insights, models, and systems needed to drive measurable impact • Build advanced machine learning, optimization, and analytics solutions that improve marketplace efficiency at scale • Design and execute experiments and observational studies that generate actionable business and product insights • Partner cross-functionally to define key metrics, improve logging and instrumentation, and build data visualizations and diagnostic tools that enable smarter decision-making • Deliver ad hoc analyses and investigate performance trends, operational issues, and metrics-based opportunities with minimal guidance • Translate complex analyses into clear recommendations and compelling narratives that influence strategic direction across the organization • Help orient teams around data-driven product development and foster a culture of thoughtful experimentation and rigorous decision-making

• Drive Gross Retention Rate (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business. • Design and implement scalable programs and processes to improve retention, expansion, and customer engagement • Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions • Forecast team bandwidth and headcount (Capacity Planning) based on evolving customer segments and revenue targets. • Analyze churn data, market trends, customer interactions, and customer health scores to predict future trends and proactively adjust team strategy. • Onboard and train new hires as well as maintain a high level of performance for individuals across the team. • Act as the internal "voice of the customer," providing aggregate qualitative and quantitative feedback and suggestions to the Product team. • Identify "At-Risk" patterns across the customer segment and deploy targeted mitigation strategies to save accounts. • Serve as the primary escalation point for cross-functional friction (e.g., poor handoffs) and negotiate new Service Level Agreements (SLAs) as needed. • Maintain expert knowledge of the Medely product, the healthcare staffing industry, competitive landscape, market happenings, and trends. • Build and maintain honest, genuine rapport with team, cross-functional colleagues, and key stakeholders.

The Company Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment. Join us in our mission to transform the healthcare staffing industry and improve patient lives! The Role We're looking for a data-driven, dedicated Revenue Operations Analyst to help contribute to and influence our continued success. In this role, you will work closely with stakeholders across the revenue organization to provide actionable insights into performance across the entire customer lifecycle. Your work will directly enable our teams to optimize efficiency and influence how, when, and where Medely expands across the country. The ideal candidate possesses strong business and financial acumen, broad technical skills, and expertise in sales and marketing. This is a hands-on position - we are looking for someone ready to roll up their sleeves and dive deep into the data to drive results. The Impact You’ll Make: - Metrics & Reporting: Architect, develop, and regularly produce key metrics, reporting, and actionable insights to evaluate and optimize the performance of revenue teams across the customer lifecycle - Quantitative Analysis: Conduct deep-dive analyses to understand root causes, identify blind spots, and improve detection of growth opportunities - Advanced Scenario Modeling: Build and maintain complex, multi-variable financial and operational models in Excel and Google Sheets. You will create "what-if" scenarios for commission changes, territory shifts, and headcount planning that allow leadership to see the ripple effects of every decision - Data Enrichment & Automation: Leverage tools like Clay and AI workflows to automate lead enrichment, sharpen account targeting, and scale outbound operations for the go-to-market teams - Operational Audit & Integrity: Act as the "source of truth" for the business. You will perform deep-dive audits of workflow, commission calculations, and funnel conversion to identify and fix data gaps before they impact the bottom line - Drive Business Change: Develop a strong understanding of the business to identify core focus areas and build trust with cross-functional partners Who You Are: - Analytical Experience: 3–5 years in revenue operations, investment banking, business analytics, or a similar environment where decision-making depends on your data accuracy - Expert-Level Spreadsheet Skills: Advanced Excel/Google Sheets modeling skills and comfortable with complex formulas and nested logic - Salesforce & GTM Literacy: Deep understanding of how CRM objects (Leads, Accounts, Opportunities) relate to one another and how those relationships manifest in data and reporting. You are comfortable with Salesforce reporting and dashboards - Attention to Detail: A "troubleshooter" mindset with experience validating commissions, auditing workflows, and ensuring reporting accuracy to prevent data gaps - Large-Scale Data Handling: Ability to work with large datasets and multiple data sources - Communication: Proven ability to earn trust with stakeholders and challenge the status quo through data-backed insights - Education: Background in Finance, Economics, or Business Analytics is preferred What Sets You Apart - Experience building visualizations in Tableau - Proficiency in SQL - Exposure to Clay or similar AI-powered data orchestration platforms Why Medely: Benefits & Perks - Competitive Compensation: Based on experience and performance - Long-term Incentives: 401k - Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance - Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO - Paid parental leave - Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally! - Ownership: Drive meaningful business impact on a team you’ll help build and define! - Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office! We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities. Work location is flexible if approved by Medely. Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate. We are an E-Verify company.

• Serve as the primary liaison between the company and outside legal counsel • Review, track, and manage contracts and related documentation • Handle incoming and outgoing legal requests across the business • Maintain and organize corporate records, filings, and legal documents • Assist with preparation, review, and routing of agreements and corporate paperwork • Support the COO with day-to-day legal and corporate administrative needs • Ensure legal and corporate documentation is accurate, complete, and up to date • Help maintain internal processes related to contracts and corporate compliance

• Generate and maintain a robust sales pipeline through strategic prospecting of hospitals and health systems • Utilize multiple prospecting channels including referrals, networking, social selling, and targeted outreach campaigns • Drive the complete sales cycle for enterprise healthcare organizations, from strategic prospecting to closing • Negotiate and structure major commercial agreements, including MSAs and multi-product deals • Develop and execute strategic sales presentations using advanced tools including LinkedIn Navigator, ZoomInfo, Vidyard, and DHC • Optimize sales strategies to maximize economic outcomes and accelerate product adoption • Provide strategic guidance to internal stakeholders on products and solutions, leveraging industry expertise • Maintain detailed records of account communications and consistently achieve predetermined KPIs • Build and foster relationships with C-Suite executives across hospital systems and healthcare organizations • Collaborate with internal teams to align sales strategy with product innovation and client needs

• Build segmentation frameworks to identify pipeline and expansion opportunities • Partner with Marketing, Sales, and AM to operationalize targeted campaigns • Design and implement productivity and workflow improvements • Translate leadership decisions into executable workstreams • Drive cross-functional alignment and ensure follow-through • Support quota modeling and in-year revenue planning • Partner with Finance and Analytics on forecasting and variance analysis • Validate commission logic and operational accuracy • Identify risks, gaps, and opportunities in revenue performance • Improve CRM data quality and governance frameworks • Partner with Systems on enrichment, deduplication, and tooling improvements • Identify high-leverage opportunities to deploy AI across GTM workflows • Measure impact and iterate on new operational programs

• Conduct qualitative and quantitative research to understand customer needs and perceptions • Partner with Product to inform roadmap decisions through customer research, competitive analysis, and usage insights • Develop positioning and messaging for new and existing features • Own go-to-market planning and execution for new features and enhancements, including internal enablement and external communications • Define adoption strategy for high-impact features and identify opportunities to increase usage • Analyze product usage data and customer feedback to identify gaps in understanding or value realization • Maintain and evolve buyer personas across facilities and professionals • Equip Sales and Account Management with messaging and collateral • Partner with Lifecycle Marketing to ensure positioning is reflected in campaigns and in-product experiences

• Metrics & Reporting: Architect, develop, and regularly produce key metrics, reporting, and actionable insights to evaluate and optimize the performance of revenue teams across the customer lifecycle • Quantitative Analysis: Conduct deep-dive analyses to understand root causes, identify blind spots, and improve detection of growth opportunities • Advanced Scenario Modeling: Build and maintain complex, multi-variable financial and operational models in Excel and Google Sheets. You will create "what-if" scenarios for commission changes, territory shifts, and headcount planning that allow leadership to see the ripple effects of every decision • Data Enrichment & Automation: Leverage tools like Clay and AI workflows to automate lead enrichment, sharpen account targeting, and scale outbound operations for the go-to-market teams • Operational Audit & Integrity: Act as the "source of truth" for the business. You will perform deep-dive audits of workflow, commission calculations, and funnel conversion to identify and fix data gaps before they impact the bottom line • Drive Business Change: Develop a strong understanding of the business to identify core focus areas and build trust with cross-functional partners

• As an SMB Account Executive at Medely, you’ll own the full sales cycle with outpatient healthcare facilities: from prospecting and discovery through tailored solution demos and closing. • You’ll combine strategic territory planning with high-quality, consistent activity to drive adoption of Medely’s healthcare staffing platform. • Success in this role comes from understanding each facility’s operational and staffing challenges and positioning Medely as a long-term, value-driven partner. • Within one month, you will... Ramp quickly on Medely’s platform, value proposition, and the healthcare staffing landscape. • Begin 1:1s with your manager, align on your 30-60-90 plan, and shadow discovery and demo calls. • Start building your outbound prospect list and following up on inbound leads. • Within three months, you will... Own a territory plan for outpatient healthcare facilities in your assigned region. • Run consultative discovery calls that uncover operational pain points and staffing needs. • Demonstrate Medely’s platform with confidence, tailoring use cases to each facility type. • Generate pipeline primarily through self-prospecting; while some inbound opportunities will come your way, the majority of your success will come from your own outreach and relationship-building. • Begin closing your first deals. • Within six months, you will... Consistently meet or exceed activity metrics and pipeline targets. • Navigate multi-stakeholder sales cycles, engaging both clinical and administrative decision-makers. • Build a steady stream of net new opportunities while also expanding relationships with existing customers. • Partner with Customer Success to ensure smooth onboarding and high adoption. • Within one year, you will... Be a top-performing AE, exceeding quota and contributing to Medely’s growth in your market. • Share market insights with leadership to refine our go-to-market approach. • Mentor newer AEs as they ramp.

• Own the renewal strategy starting nine months in advance, ensuring predictable, value-driven renewals • Lead quarterly and annual Executive Business Reviews (not sales QBRs) focused on overall partnership health, value realization, and a 12–18 month Evolution Roadmap • Translate internal product and finance updates into a strategic value narrative for the client • Monitor facility-level adoption, usage trends, and early intervention when usage drops (not just at renewal) • Lead escalations for high-impact facilities and enterprise stakeholders, coordinating solutions with appropriate teams • Drive consistency and standard operating expectations across enterprise regions • Quarterback feedback and root-cause reviews on key service metrics: Fill Rate, Time-to-Fill, and Reliability by role