MDF Commerce Inc.

Role Description Working in the eprocurement sector at our subsidiaries Periscope, we are currently looking for a Compliance Specialist for our transaction fee-based programs. The Supplier Compliance Specialist will have the responsibility of ensuring robust compliance within an expanding department. This position is critical for the financial success of our programs. The Supplier Compliance Specialist will take an active role in collecting suppliers' spend reports and fee payments. Thousands of public entities and suppliers participate in the Company’s unique procurement transformation program, which encompasses full, online procure-to-pay software, managed services, and a collaborative marketplace for public sector buyers and suppliers; ultimately bringing financial and administrative savings to them and their suppliers. Reporting to The Supplier Compliance Team Lead, this specialist plays a critical role in the success of our fast-growing transactional program, helping to drive compliance, vendor satisfaction, and achieve our financial objective. You will focus on ensuring high-quality results while meeting ambitious deadlines. The ideal candidate will thrive in a fast-paced, multi-faceted, and dynamic environment. What will your main responsibilities look like? - Build relationships with suppliers to ensure timely and accurate sales reports and fee payments. - Communicate (including making direct calls) with suppliers to submit sales reports and fee payments, including the collections of past-due sales reports and fee payments. - Maintain a self-starter attitude while creating outreach strategies to meet or exceed quarterly spend goal objectives. - Escalate non-responsive, non-compliant suppliers as directed. - Research alternative supplier contacts who can provide and/or facilitate sales reports and fee payments. - Triage inbound support requests from inbound phone calls and emails regarding State and local government spend reporting and fee collections. - Quickly respond to supplier inquiries and assist in troubleshooting and resolving their challenges, including assisting suppliers to submit support tickets and to escalate support requests to Tier 2 support. - Collaborate with suppliers via virtual, video meetings when needed for Reconciler assistance, including providing instruction to suppliers on how to submit sales reports and fee payments. - Enter, update, and maintain tracking spreadsheets and other data sources required to maintain accurate and auditable reports. - As needed, update CRM with supplier interactions, alternative contacts, etc. - Develop efficiency with Company’s support ticketing system(s). - Collaborate effectively with General Managers and other team members. - Develop an advanced understanding of the Company’s reporting application (Reconciler). - Continue to advance knowledge of and efficiency with Excel. - Proactively suggest ways to improve internal processes and reporting. - Provide weekly reporting needs requested by the manager or senior leadership. Qualifications - Your ability to communicate, both internally and externally, in an effective, timely, professional, and courteous manner. - You are detail-oriented, organized team player with experience. - Your proficiency in Microsoft Office suite (including PowerPoint), with advanced skills in Excel. - You demonstrate mutual acceptance and respect of all co-workers. - You are curious to understand why; critical thinking and excellent problem-solving and analytical skills. - You are self-motivated and able to work well under pressure while maintaining a professional demeanor. - You are goals and results oriented. - You have a university or associates degree, or you have relevant experience. - You have 2–5 years of experience in the areas of account management or sales, accounts receivable, collections, supplier/partner relationship management, customer support/success, and/or other related fields. Requirements - Authorized to work in the US—unfortunately, we are not able to sponsor work visas or transfers at this time. - Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. Company Description SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.

Role Description As a UX Designer, you will work on Edilex, a solution specialized in automated document drafting and contract management. Reporting to the Product Manager, you will operate at the heart of collaboration between business and technical teams. As a key member of the product team, you will play a strategic role in user research, design, and the continuous improvement of complex solutions, ensuring their feasibility, consistency, and overall quality. In this stimulating environment, you will be called upon to: - Design UX solutions tailored to a complex functional ecosystem serving highly specialized markets. - Design features that incorporate artificial intelligence. - Leverage AI to enhance your own work processes. What will your main responsibilities look like? - Plan, conduct, and analyze user research activities, and formulate clear, actionable recommendations. - Design software solutions based on research insights, heuristics, business vision, and in-depth analysis. - Communicate these solutions through diagrams, wireframes, and functional specifications. - Optimize and evolve the design system in Figma, with a focus on usability and consistency. - Contribute to quality assurance of delivered solutions through testing and improvement tickets. - Contribute to the knowledge base, including user-facing documentation. Qualifications - Minimum of five (5) years of experience in a similar role. - University degree in design, user experience, or a related field. - Strong expertise in user research methods and usability principles. - Solid analytical thinking and ability to understand complex systems. - Creativity and ability to design elegant solutions despite multiple constraints. - Excellent communication skills in both French and English, spoken and written. Requirements - Authorized to work in Canada—unfortunately we are not able to sponsor work visas or transfers at this time. Company Description SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.

Role Description We are looking for a Talent Acquisition Coordinator to support the team in coordinating hiring and onboarding activities for new employees. In this role, you play a key part in the overall process by ensuring thorough follow-ups and facilitating collaboration between candidates, recruiters, hiring managers, and internal teams. You act as a central point of contact throughout the process, contributing to a positive candidate and stakeholder experience through your strong organizational skills, attention to detail, and customer-service-oriented approach. What will your main responsibilities look like? - Ensure end-to-end coordination of the hiring process from offer confirmation, including background checks, management of hiring documentation, candidate follow-ups, as well as, for U.S. hires, coordination with the external consultant responsible for regulatory processes (I-9 and E-Verify). - Manage multiple hires simultaneously, at various stages of progress, while ensuring deadlines are met and files remain compliant. - Act as the central point of contact between candidates, recruiters, hiring managers, HR Business Partners and Coordinators, and the IT team to facilitate the transition to official employment and onboarding (access, equipment, arrival preparation). - Prepare offer letters and employment contracts for certain candidates, and ensure required follow-ups through to signature. - Prepare and post job openings according to the approved template, ensure their publication in the ATS (ADP), and contribute to the promotion of certain roles via LinkedIn Recruiter. - Maintain and update the tools, templates, and materials used by the Talent Acquisition team (letters, contracts, job postings, email templates), in collaboration with the relevant teams, including Legal. - Contribute, as needed, to other related activities connected to hiring and onboarding processes, as well as certain administrative or organizational follow-ups, such as completing surveys, occasional follow-up on internship files, or other related requirements. Qualifications - College diploma (DEC) in Administrative Techniques, Human Resources, or any other relevant field. Any equivalent combination of education and experience will be considered. - 1 to 2 years of experience in a Human Resources or Talent Acquisition coordination role. - Bilingualism required (French and English, spoken and written), due to frequent interactions with colleagues and candidates in Canada and the United States. - Excellent organizational skills, strong attention to detail, and the ability to manage multiple files simultaneously in a fast-paced environment. - Demonstrated ability to manage complex administrative processes involving multiple stakeholders. - Strong writing skills, with a focus on quality and clarity in written communications. - Autonomy, initiative, and sound professional judgment in the execution of tasks. - Customer-service-oriented approach, with strong collaboration and communication skills when working with various stakeholders. - Experience with an Applicant Tracking System (ATS) is required; knowledge of ADP is considered a strong asset. - Familiarity with tools such as Smartsheet, MINTZ, DocuSign, and LinkedIn Recruiter is considered an asset. - Comfort with technology and strong proficiency in the Microsoft Office suite, including advanced functions in Word and Excel. Requirements - Authorized to work in Canada and/or the United States. Unfortunately, we are not able to sponsor work permits or support mobility-related processes at this time. Company Description SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good. Learn more at sovra.com .

Role Description This role exists because Ontario’s public sector market is ready and Edilex needs a full-cycle seller who can own it. You’ll inherit a warm brand, a product that solves a real and recognized problem, and a pipeline that an SDR is actively building — your job is to take qualified opportunities across the finish line and go find more. If you’re energized by mission-driven sales, know how to move a complex deal through a public procurement cycle, and want to own a territory rather than work one, this is the role. What You’ll Do - Pipeline Development: - You build outbound pipeline from scratch — prospecting procurement leaders, municipal decision-makers, and school board administrators across Ontario through targeted research and personalized bilingual outreach. - You treat procurement events as pipeline opportunities — developing and executing strategies for digital and virtual events organized by Edilex and third parties. - You refine the message continuously — sharing what resonates (and what doesn’t) directly with marketing so Edilex’s Ontario positioning gets sharper over time. - Discovery & Qualification: - You run discovery calls that go beneath the surface — understanding how public sector organizations are structured, where their procurement pain sits, and what makes a lead genuinely worth handing to the Account Executive team. - You hand off with context, not just a name — AEs receive a well-documented picture of what the prospect cares about, what their current process looks like, and why Edilex is a fit. - Sales & Marketing Alignment: - You represent Edilex credibly in every conversation — you understand the product, the Legalflo and Edilexpert solutions, the security certifications, and the pain of manual procurement drafting well enough to hold an intelligent first conversation with a skeptical procurement officer. - You work closely with marketing — testing and improving outbound messaging so that what Edilex says in Ontario is grounded in real prospect conversations, not assumptions. - Funnel Ownership & Reporting: - Your pipeline is organized and your data is clean — Salesforce reflects reality, your activity metrics tell a coherent story, and your accounts are always researched before outreach. - You flag patterns early — when outreach isn’t converting or a segment isn’t responding, you bring a hypothesis and a proposed adjustment, not just the problem. Qualifications - Outbound experience in a B2B or SaaS environment — you’ve built pipeline from scratch, not just worked inbound leads. You know how to research accounts, write personalized outreach, and follow up without being annoying. - Bilingual fluency in English and French — you communicate with equal confidence in both languages, in writing and live on calls with Ontario’s public sector contacts. - Public sector or government-adjacent fluency — you understand how municipalities, school boards, or agencies make decisions and aren’t intimidated by procurement structures, timelines, or vocabulary. - Strong business acumen — you can quickly assess an organization’s structure, navigate multiple stakeholders, and identify who owns the problem Edilex solves. - Organized and data-disciplined — you keep your CRM current, your notes useful, and your pipeline accurate. Clean data is part of your job, not an afterthought. - Authorization to work in Canada — we are not able to sponsor work visas at this time. Nice to Have - Salesforce experience — you’ve worked in SFDC and know how to keep a pipeline organized and activity tracked. - Account-based selling experience — you’ve worked a defined territory with a strategic, multi-threaded outreach approach. - Familiarity with procurement or legal technology — you can speak to the pain of manual drafting or RFP processes because you’ve encountered it firsthand. What Success Looks Like - 90 days: You’ve built a working outbound motion for Ontario — your target accounts are mapped, your messaging is tested in both languages, and you’re booking qualified discovery calls consistently. Your pipeline exists and is moving. - 6 months: You’re handing off qualified opportunities at a pace that keeps the AE team busy. Your Salesforce data tells a coherent story, and your feedback on messaging has shaped at least one change to how Edilex positions itself in Ontario. - 12 months: You’re a known presence in Ontario’s public procurement community. Your conversion rates reflect a repeatable process, and you’ve contributed to formalizing how the SDR function scales beyond your territory. Benefits - We are committed to fostering an inclusive and equitable workplace. - We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. - We provide a work environment free from discrimination and harassment. - We are committed to ensuring pay equity across our organization and regularly review our compensation practices.

Role Description SOVRA is growing, and the caliber of people we bring in directly shapes the product we build and the culture we keep. Right now, our recruiting function is lean and primarily reactive — we need a recruiter who can not only search for and identify aligned talent but also help us build a more intentional, structured hiring process that scales with the business. This role was created to bring discipline and partnership to the Talent function, and to make sure that as we grow, we hire with the same care and clarity we want our hiring managers to bring to their teams. If you're a Recruiter who inquires thoughtfully, runs a clean process, and treats candidates the way you'd want to be treated — we want to hear from you! What You’ll Do - Execution & Process Ownership - You run full-cycle searches end-to-end — from intake through offer — with minimal oversight and a clean, consistent process every time. - You manage a req load of 10–15 open roles, prioritizing effectively and keeping searches moving without sacrificing candidate quality. - Your intake conversations are purposeful — you leave hiring leaders with a clear, shared picture of what a great hire looks like, not just a list of desired skills. - You develop structured hiring processes — hiring managers and interview teams are equipped with interview guides including scorecards, rubrics, interview questions, and guidance on how to effectively evaluate candidates. - Sourcing & Candidate Engagement - You build diverse pipelines through direct sourcing, not just inbound applicants, and your outreach reflects genuine knowledge of the role and the company. - Candidates in your process are well-informed and well-treated — every touchpoint, including the ones that end in a no, leaves a positive impression of SOVRA. - Hiring Manager Collaboration - You keep hiring managers informed and on schedule — you're proactive with updates, honest about pipeline challenges, and clear about what you need from them to move faster. - You flag process issues when you see them and bring a suggested fix, not just the problem. - Offer Management - You lead offer conversations confidently, having set comp expectations early so the close is rarely a surprise. - You partner with HR and compensation to ensure offers are competitive and acceptance rates reflect the quality of the process. Qualifications - Full-cycle recruiting experience in a SaaS or technology company — you've owned searches end-to-end across technical and non-technical roles. 2–4 years of experience. - Solid sourcing skills — you don't wait for applicants. You know how to build a pipeline from scratch using LinkedIn, Boolean search, and outbound outreach. - Structured hiring fluency — you've built competency-based evaluations, know how to design consistent interview panels, and can coach a skeptical hiring manager without making it feel like a lecture. - Intake discipline — you ask the questions that get beneath the job description and surface what a hiring manager actually needs. - Proactive, clear communication — hiring managers and candidates always know where they stand. You close the loop, even when the answer is no. - Candidate-first mindset — you treat every candidate as a future colleague or SOVRA ambassador, and your process reflects that regardless of outcome. - Comfort with ATS and recruiting tools — you've worked in an applicant tracking system and know how to keep your pipeline organized and your data clean. - Authorization to work in the US or Canada — we're not able to sponsor work visas at this time. Nice to Have - Experience in a high-growth or scaling environment — you've recruited during a period of rapid headcount growth and know how to keep quality high when the pace is relentless. - Familiarity with public sector or govtech — you understand the profile of candidates drawn to mission-driven, public-sector-adjacent work and can speak to it authentically. - Experience building or improving recruiting infrastructure — you've helped set up or formalize an ATS, a sourcing playbook, or a structured interview program from scratch. What Success Looks Like - 90 days: You've completed intake conversations for all open roles, established a consistent process across your req load, and hiring managers describe you as organized, communicative, and proactive. - 6 months: Time-to-fill on your searches is trending in the right direction, candidates are moving through structured, well-briefed interview panels, and your offer acceptance rate reflects a process that sets expectations early. - 12 months: You're running your desk independently with minimal oversight, your hiring managers trust the process, and you've contributed at least one process improvement that made the team better. Benefits - Inclusive and equitable workplace. - Equal opportunity employer. - Work environment free from discrimination and harassment. - Commitment to ensuring pay equity across the organization.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role exists because resolving issues with precision and care is central to how SOVRA retains and grows its customer base. - Resolve Tickets and Manage the Queue - Triage and resolve customer tickets based on service level agreements, escalating promptly when a situation requires it. - Monitor the client service queue and program-specific in boxes so nothing sits unaddressed. - Deliver timely, accurate responses that leave customers feeling heard and confident the issue is handled. - Collaborate Across Teams - Coordinate with internal teams—sales, product, analysis, and development—to work through requests that require more than one hand. - Serve as the connective tissue between customers reporting problems and the teams best positioned to fix them. - Improve What Isn't Working - Identify patterns in recurring issues and surface them to the right people with enough context to act. - Document and maintain processes, procedures, and training materials so the team gets sharper over time, not just busier. - Keep Customer Data Clean - Maintain accurate client records in the CRM, ensuring the information the broader team relies on stays current and trustworthy. Qualifications - Customer support track record—at least 12–18 months of experience in a call center, help desk, or Level 1 application support environment. - Clear, confident communication—ability to write and speak in a way that makes customers feel understood. - Strong analytical and problem-solving instincts—ability to figure out why problems happen and whether they are likely to recur. - Attention to detail that holds under pressure—accuracy does not slip during busy times. - Self-direction and follow-through—ownership of work end-to-end. - Priority management—ability to hold multiple open issues and know which ones need to move first. - US work authorization—legally authorized to work in the United States. - State eligibility—physically located in one of the specified states. Requirements - SaaS or eProcurement experience—supporting customers using a software platform, ideally in the public sector or government tech space. - CRM familiarity—experience working in a CRM and understanding the importance of clean data. - Process documentation experience—writing a procedure or training guide that was used by others. Company Description SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America.

Role Description SOVRA's marketing team has grown to the point where instinct and spreadsheets can no longer tell us what's working. We know we're generating pipeline — but we can't yet prove it with confidence, trace it back to its source, or quantify marketing's true contribution to revenue. That's the problem this role was created to solve. You'll be the first dedicated marketing ops hire at SOVRA reporting to the CMO, which means you'll build the function from scratch: audit what exists, fix what's broken, and create the systems and reporting infrastructure that powers a modern, data-driven GTM team. If you're energized by building and want the satisfaction of turning a black box into a clean attribution model, this is the role for you. What You’ll Do - Build and Own the MarTech Stack - Audit the current HubSpot–Salesforce integration, fix data mapping issues, and rebuild workflows to support accurate lead flow and attribution from the ground up. - Own the full martech ecosystem — lead enrichment tools, CRM, and marketing automation — integrating new solutions, monitoring data quality, and resolving system issues before they affect reporting. - Design and document GTM processes including lead lifecycle stages (lead → MQL → SQL → SQO → opportunity → closed-won/lost) so execution is consistent across inbound and outbound. - Create the Reporting Infrastructure - Build executive dashboards that track MQL, SQL, SQO, closed-won/lost, CAC, marketing-sourced pipeline, and marketing-influenced contribution in one place. - Establish full-lifecycle source tracking — every lead's origin should be visible from first touch through closed-won, always. - Stand up attribution models (starting with first-touch, maturing to multi-touch) and centralize marketing data across all brands into a single source of truth. - Own the monthly and quarterly marketing reporting cadence, including preparing materials for board and leadership presentations. - Execute and Manage Email and Campaign Operations - Build, manage, and optimize email marketing programs including nurture workflows, drip sequences, and one-off campaign sends across HubSpot. - Own list management end-to-end — importing, segmenting, cleaning, and maintaining contact lists to ensure accurate targeting and data hygiene. - Set up and enforce UTM and campaign tracking conventions across all channels so every campaign is attributable from click through to closed-won. - QA campaigns before launch, including workflow logic, list pull accuracy, email rendering, and link tracking. - Drive Cross-Functional Alignment - Partner with Sales Ops to align funnel definitions, lifecycle stages, and pipeline data so marketing and sales are working from the same numbers. - Deliver insights to leadership that surface campaign trends, identify what's driving pipeline, and make a clear case for marketing's contribution to revenue. - Scale the Infrastructure as We Grow - Manage Google Tag Manager implementation and campaign tracking across channels. - Support data migrations, platform evaluations, and new tool integrations as the GTM stack evolves. - Document everything — your work should be auditable, transferable, and easy to hand off when you hire someone to support you. Qualifications - Marketing ops experience in a SaaS environment — 3+ years in a marketing operations, revenue operations, or similar role at a high-growth SaaS company. You understand the B2B GTM motion. - Hands-on HubSpot and Salesforce expertise — you've built workflows, integrations, and dashboards in both platforms, not just used them. You can audit a broken setup and fix it. - Fluency in funnel metrics and attribution — you can build an attribution model, explain the difference between first-touch and multi-touch, and create reporting that stakeholders actually use. - Experience building GTM processes from scratch — you've documented lead lifecycle stages, built automation workflows, and created systems that other teams can follow without hand-holding. - Strong data skills — you're highly proficient in Excel and comfortable working with messy, multi-source data sets to find the truth buried inside them. - Comfort operating as a team of one — you've been the sole ops person on a team and know how to prioritize ruthlessly, build without waiting for permission, and ship imperfect-but-functional before perfect-but-late. - Experience with campaign tracking conventions — you've used Google Tag Manager, implemented or managed UTM frameworks and understand how tracking breaks and how to fix it. - Must be authorized to work in Canada and/or the United States. Unfortunately, we are not able to sponsor work permits or support mobility-related processes at this time. Nice to Have - Familiarity with lead enrichment tools (e.g., ZoomInfo, Clearbit, Apollo) and experience building enrichment workflows. - Exposure to multi-brand or multi-product marketing environments where data standardization was a core challenge. What Success Looks Like - 90 days: You've audited the current HubSpot–Salesforce setup, identified the critical gaps, and have first-touch marketing attribution reporting live and accurate. - 6 months: A multi-touch attribution model is in place. Marketing and Sales are working from a single, standardized data set, and leadership has a dashboard they trust. - 12 months: Marketing ops is a mature function. Processes are documented, data is clean, attribution is proven, and the team can demonstrate marketing's contribution to pipeline with confidence. Company Description SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.

Location: USA—Work from home #LI-Remote Target Comp: $130k About SOVRA SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good. Learn more at sovra.com. About the job SOVRA's marketing team has grown to the point where instinct and spreadsheets can no longer tell us what's working. We know we're generating pipeline — but we can't yet prove it with confidence, trace it back to its source, or quantify marketing's true contribution to revenue. That's the problem this role was created to solve. You'll be the first dedicated marketing ops hire at SOVRA reporting to the CMO, which means you'll build the function from scratch: audit what exists, fix what's broken, and create the systems and reporting infrastructure that powers a modern, data-driven GTM team. If you're energized by building and want the satisfaction of turning a black box into a clean attribution model, this is the role for you. What You’ll Do Build and Own the MarTech Stack - Audit the current HubSpot–Salesforce integration, fix data mapping issues, and rebuild workflows to support accurate lead flow and attribution from the ground up. - Own the full martech ecosystem — lead enrichment tools, CRM, and marketing automation — integrating new solutions, monitoring data quality, and resolving system issues before they affect reporting. - Design and document GTM processes including lead lifecycle stages (lead → MQL → SQL → SQO → opportunity → closed-won/lost) so execution is consistent across inbound and outbound. Create the Reporting Infrastructure - Build executive dashboards that track MQL, SQL, SQO, closed-won/lost, CAC, marketing-sourced pipeline, and marketing-influenced contribution in one place. - Establish full-lifecycle source tracking — every lead's origin should be visible from first touch through closed-won, always. - Stand up attribution models (starting with first-touch, maturing to multi-touch) and centralize marketing data across all brands into a single source of truth. - Own the monthly and quarterly marketing reporting cadence, including preparing materials for board and leadership presentations. Execute and Manage Email and Campaign Operations - Build, manage, and optimize email marketing programs including nurture workflows, drip sequences, and one-off campaign sends across HubSpot. - Own list management end-to-end — importing, segmenting, cleaning, and maintaining contact lists to ensure accurate targeting and data hygiene. - Set up and enforce UTM and campaign tracking conventions across all channels so every campaign is attributable from click through to closed-won. - QA campaigns before launch, including workflow logic, list pull accuracy, email rendering, and link tracking. Drive Cross-Functional Alignment - Partner with Sales Ops to align funnel definitions, lifecycle stages, and pipeline data so marketing and sales are working from the same numbers. - Deliver insights to leadership that surface campaign trends, identify what's driving pipeline, and make a clear case for marketing's contribution to revenue. Scale the Infrastructure as We Grow - Manage Google Tag Manager implementation and campaign tracking across channels. - Support data migrations, platform evaluations, and new tool integrations as the GTM stack evolves. - Document everything — your work should be auditable, transferable, and easy to hand off when you yhire someone to support you. What You’ll Bring Requirements - Marketing ops experience in a SaaS environment — 3+ years in a marketing operations, revenue operations, or similar role at a high-growth SaaS company. You understand the B2B GTM motion. - Hands-on HubSpot and Salesforce expertise — you've built workflows, integrations, and dashboards in both platforms, not just used them. You can audit a broken setup and fix it. - Fluency in funnel metrics and attribution — you can build an attribution model, explain the difference between first-touch and multi-touch, and create reporting that stakeholders actually use. - Experience building GTM processes from scratch — you've documented lead lifecycle stages, built automation workflows, and created systems that other teams can follow without hand-holding. - Strong data skills — you're highly proficient in Excel and comfortable working with messy, multi-source data sets to find the truth buried inside them. - Comfort operating as a team of one — you've been the sole ops person on a team and know how to prioritize ruthlessly, build without waiting for permission, and ship imperfect-but-functional before perfect-but-late. - Experience with campaign tracking conventions — you've used Google Tag Manager, implemented or managed UTM frameworks and understand how tracking breaks and how to fix it. - Must be authorized to work in Canada and/or the United States. Unfortunately, we are not able to sponsor work permits or support mobility-related processes at this time. Nice to Have - Familiarity with lead enrichment tools (e.g., ZoomInfo, Clearbit, Apollo) and experience building enrichment workflows. - Exposure to multi-brand or multi-product marketing environments where data standardization was a core challenge. What Success Looks Like - 90 days: You've audited the current HubSpot–Salesforce setup, identified the critical gaps, and have first-touch marketing attribution reporting live and accurate. - 6 months: A multi-touch attribution model is in place. Marketing and Sales are working from a single, standardized data set, and leadership has a dashboard they trust. - 12 months: Marketing ops is a mature function. Processes are documented, data is clean, attribution is proven, and the team can demonstrate marketing's contribution to pipeline with confidence. Thank you for your interest in SOVRA. However, only selected candidates will be contacted. At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices. International Data Base Corp doing business under SOVRAtm participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States. International Data Base Corp, que opera bajo el nombre comercial SOVRAtm, participa en E-Verify. Si es seleccionado para el empleo, se le solicitará que proporcione la información de su Formulario I-9 para confirmar que está autorizado a trabajar en los Estados Unidos.

Role Description The Supplier Success Manager (SSM) is responsible for building strong, consultative relationships with suppliers and partners, and serving as a trusted advisor focused on engagement, partnership development, and growth enablement. This role partners closely with suppliers to understand their business objectives, develop actionable plans, and guide them through promotion and engagement opportunities. The Supplier Success Manager plays a critical role in driving supplier participation, strengthening partnerships, and ensuring consistent follow-through on shared goals. This position works cross-functionally with internal Marketing, Program Success, and Growth Operations teams to support supplier readiness and long-term success. What will your main responsibilities look like? - Serve as the primary point of contact for an assigned portfolio of suppliers. - Build strong, trust-based relationships through regular phone and video conversations. - Proactively engage suppliers to understand their goals, challenges, and priorities. - Act as a strategic point of contact and ongoing advisor. - Collaborate with suppliers to develop and maintain business or partnership plans. - Facilitate planning discussions that define goals, focus areas, and priorities. - Align supplier objectives with available engagement and promotion opportunities. - Drive accountability by tracking progress and agreed-upon next steps. - Actively recruit and prepare suppliers to participate in contract promotion activities, including: - Webinars and buyer presentations. - Co-marketing initiatives. - Educational or outreach events. - Coach suppliers on how to effectively present their contracts and value to public-sector buyers. - Encourage supplier involvement through proactive outreach and relationship building. - Maintain momentum by ensuring follow-up actions are completed and documented. - Re-engage suppliers after engagement initiatives to assess outcomes and next steps. - Ensure consistency and continuity across supplier interactions. - Partner with marketing, program, and operations teams to align supplier activities with organizational initiatives. - Share supplier feedback and insights to inform improvements and future planning. - Support internal initiatives aimed at improving supplier engagement and experience. - Accurately document supplier interactions, business plans, and follow-up actions in the CRM. - Maintain clear records that support reporting, planning, and continuity across teams. - Ensure supplier activity and engagement data is current and reliable. Qualifications - 3–6+ years of experience in customer success, account management, partnerships, or client services. - Proven ability to build relationships through live conversations and consultative engagement. - Experience developing and managing business plans or strategic account plans. - Strong communication and facilitation skills. - Highly organized with strong follow-through and attention to detail. - Comfortable working cross-functionally. - Experience working with suppliers/vendors. - Experience in public sector, government procurement, or cooperative purchasing environments, an asset. - Familiarity with webinars, virtual events, or co-marketing initiatives, an asset. - Experience working in a SaaS and/or GovTech, an asset. - CRM experience (HubSpot or similar), an asset. - 15 to 20% travel is required. Requirements - Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time. Benefits - At SOVRA, we are committed to fostering an inclusive and equitable workplace. - We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. - We provide a work environment free from discrimination and harassment. - We are committed to ensuring pay equity across our organization and regularly review our compensation practices.

Role Description In this role, you will grow our business with State agencies. This is a full-cycle position, prospecting new accounts, running discovery and demo, and guiding qualified prospects through the buying process. You bring your expertise in selling to the public sector, including understanding how agencies buy technology, connecting with decision makers, and navigating procurement. You will be the primary point of contact for prospects, mid-sized to large accounts, and state agencies, and will work with them to bring impactful technology to their organizations. - Build long-lasting, mutually beneficial relationships with clients and prospective clients. - Establish consultative expertise and credibility with prospects by fluently speaking their language and understanding the complexities of their business processes. - Develop a deep understanding of our industry, products, and how they help our customers achieve better outcomes. - Demonstrate the value of our products and services to prospective buyers. - Engage with prospects at all stages of the selling process - prospecting, qualification, objection handling, negotiation, product presentations, customer/prospect follow-up, and deal conversion. - Meet quarterly and annual objectives. - Create strategic accounts and sales plans to grow the business. - Share customer insights and feedback across the broader organization. - Represent SOVRA in the market with incredible integrity, professionalism, and expertise. - Respond to RFIs and RFPs as needed. - Willingness to travel up to 20% of the time. Qualifications - Minimum of 5 years of experience in public sector software technology sales. - Successful track record in achieving assigned targets and objectives. - Demonstrated ability to implement successful tactics to reach accounts, i.e. multi-threading, cross-functional stakeholder management, and developing executive buy-in. - Strong understanding of what it takes to win and retain customers. - Strong quantitative, analytical, and conflict resolution abilities. - Familiarity with Microsoft productivity tools, Salesforce, and other sales tools. - For this position, a professional level of French is mandatory. Requirements - Authorized to work in Canada—unfortunately, we cannot sponsor work visas or transfers at this time. - Must be physically located in Ontario or Calgary. Company Description SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. SOVRA offers comprehensive, end-to-end solutions tailored for the public sector. SOVRA’s solutions are purpose-built to address the unique challenges of public procurement, ensuring compliance, enhancing efficiency, and promoting transparency. Our commitment to innovation has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, affirming our platform’s adherence to the highest standards in efficiency and vendor accessibility. By leveraging SOVRA’s advanced tools and expansive supplier network, public agencies can optimize every tax dollar spent, drive better procurement outcomes, and deliver exceptional services to their communities. You can find more info about SOVRA at SOVRA.com.