Title: IFS Support Specialist (20 Hours) Salary: $24-25/hour Department: Individual and Family Services, AANE Location: Remote – CA, CO, CT, FL, ME, MD, MA, NH, NJ, NM, NY, OH, OK, RI, SC, VA Reports to: Senior Manager Job Description Individual & Family Services (IFS) manages over 700 inquiries for help each month and 30+ groups per week. The IFS Support Specialist plays a crucial role within the Individual and Family Services (IFS) department at AANE. This position involves offering vital support to Autistic individuals, parents, caregivers, family members, and professionals working with Autistic individuals. The IFS Support Specialist is responsible for delivering coaching, consultations, support, information, and resources to meet the needs of AANE constituents. Diversity Statement AANE’s Commitment to Recruiting and Retaining a Diverse Team: As a global leader in promoting neurodiverse environments in all aspects of society, AANE is deeply committed to the values of diversity, equity, and inclusion in the communities we serve and in our own workplace. We are dedicated to hiring and supporting a team that reflects a wide range of backgrounds and identities, including racial, neurodiverse, and gender-diverse professionals. We strongly encourage individuals of color, neurodivergent professionals, and people of all gender identities and expressions to apply for this and other job opportunities with our organization. Please consider joining us. Responsibilities Direct Client Service Responsibilities (70-90% of hours): The IFS Support Specialist will engage in various activities to provide direct client support, including but not limited to: - Information and Resource Support: Provide one-on-one education and support during Adult Connect Calls and offer information and resources to clients responding to contact us or other email inquiries. - One-on-One Calls with Clients: Engage in individual calls with autistic adults and parents and families of autistic adults to provide education, resource guidance, and supportive consultation. - Administrative Responsibilities: Manage administrative tasks related to one-on-one support and educational programming, such as pre and post session emails, client database entries, appointment management and session preparations. - Timely Communication: Ensure prompt and effective communication with individual clients, addressing questions and providing necessary resources and support. Meeting Attendance (10-20% of hours): Support Specialists will participate in a variety of meetings, including: - One-on-One Meetings with Direct Manager: Regular meetings with the direct manager for feedback and performance evaluation. - IFS Team Meeting: Participate in departmental team meetings to coordinate efforts and discuss ongoing initiatives. - Clinical Meetings: Attend clinical meetings to stay informed about best practices. - Full Staff Meeting: Join organization-wide meetings to foster collaboration across departments. - Facilitator Training: Participate in training sessions to enhance facilitation skills. - Attending Organization-wide Conferences and Programs: Stay updated with industry developments by attending conferences and programs. - Attending Meetings specific to an initiative such as the Livestream, YouTube Team, and Workshop development. Other responsibilities (10-20%): - Group Facilitation: Lead and facilitate support groups and educational sessions. - IFS related education programs: such as training, workshops, livestream, other content creation - Strategic Cross-Department Collaboration Initiatives within AANE Salary & benefits: - Competitive and commensurate with experience - Opportunities for professional development - Employer match for IRA contributions - Paid sick time and PTO as accrued - Access to health insurance, FSA and/or DCA accounts for qualifying employees - Potential student loan forgiveness through PSLF program for qualifying employees AANE is committed to providing the highest level of support to its constituents and is dedicated to continuous improvement in service standards and program development. As such, the percentages provided for responsibilities are flexible and subject to adjustment based on service demand and community needs.

• Lead and empower regional Customer Success teams to deliver world-class service performance, driving KPI achievement, operational excellence, and continuous improvement through effective use of tools such as Salesforce and SAP • Collaborate closely with Sales Directors to align installations, service delivery, and customer engagement strategies that support revenue growth and timely order intake • Champion customer satisfaction and escalation management, ensuring swift resolution of issues and proactive communication to maintain high NPS and customer loyalty • Act as the regional hub of communication, providing a single point of contact between Sales, Finance, Senior Management, and local service teams to align strategy, share insights, and drive innovation across regions • Ensure compliance and standardization of all Customer Success operations, processes, and Health & Safety initiatives, maintaining high standards across all service activities • Monitor and manage financial performance, including revenue realization, productivity, utilization, and installation timelines, to ensure operational efficiency and profitability • Foster a high-performing, engaged, and skilled workforce, supporting local managers with development plans, performance reviews, and cross-training to build a resilient and motivated Customer Success organization • Drive strategic alignment and best practice sharing across regions, contributing to global Customer Success strategies, reporting progress, and identifying opportunities for growth, efficiency, and continuous improvement

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Join us as an Customer Support Specialist and play a key role in supporting our market leading RENASYS EDGE portfolio. This is an exciting opportunity for someone who thrives in a fast paced, customer centred environment and enjoys making a meaningful impact by ensuring clinicians, DME partners and patients receive exceptional service. This remote position offers the chance to collaborate across teams, strengthen our partnerships and contribute to delivering technology that improves lives. You must reside in the US Eastern Time Zone. What will you be doing? - Serve as a key point of contact for DME partners, clinicians and internal field sales teams, providing prompt and accurate support - Facilitate timely processing and tracking of product orders, patient documentation and other essential paperwork - Proactively coordinate with Post Acute Account Managers, Care Continuum Directors and District Managers to support territory level strategies - Troubleshoot product availability, order status and customer needs in partnership with internal departments - Maintain organized and detailed records using CRM systems - Identify opportunities to enhance the customer experience and improve operational efficiency - Follow up on cancelled orders to recover potential lost business - Support account specific requests in special circumstances - Provide temporary coverage for vacant or white space territories to maintain continuity - Use internal reporting tools to gather key order related information including Proof of Delivery and clinical documentation - Indirect supervision of contingent employees (FirstSource) to accurately direct delivery of NPWT products What will you need to be successful? - 5+ years of experience in customer service, inside sales, or support—DME, medical device, or healthcare industry experience preferred - Strong organizational skills and the ability to manage multiple priorities - Excellent written and verbal communication skills - Proficiency in Microsoft Excel and PowerPoint; CRM experience preferred - A collaborative approach and interest in supporting shared sales objectives - General understanding of Medicare guidelines, HIPAA and DME regulations - Customer focused mindset with proactive and solution oriented approach You.Unlimited. This is where you belong. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website. Other reasons why you will love it here! - Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement - Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day - Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program - Training: Hands-On, Team-Customized, Mentorship - Extra Perks: Discounts on fitness clubs, travel and more! The anticipated base compensation range for this position is $70,000 - $90,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP. Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

This is a remote position. Corrections Expert Witness Job Description: We are seeking an experienced Corrections Expert Witness to join our team of forensic professionals. The ideal candidate will have extensive experience in correctional operations, jail or prison administration, inmate supervision, facility policies, and use-of-force standards. This role is well suited for a seasoned corrections professional who can apply their operational expertise to analyze incidents within detention facilities and provide objective, well-supported expert opinions in legal matters. This is a unique opportunity for a highly experienced corrections professional to review complex cases involving detention facilities, evaluate policies and procedures, and provide expert testimony that helps attorneys and courts understand correctional practices and standards of care. Requirements Key Responsibilities: Conduct forensic evaluations of incidents occurring within correctional facilities, including inmate supervision, classification, use of force, medical or mental health response, suicide prevention, and facility safety procedures. Review case materials such as incident reports, surveillance footage, medical records, use-of-force documentation, training records, and correctional policies to assess compliance with accepted correctional standards. Prepare detailed written reports and expert opinions supported by correctional best practices, national standards (such as ACA, NCCHC, or DOJ guidelines), and professional experience. Provide expert witness testimony during depositions, mediations, and trials — explaining correctional procedures, staffing practices, and operational decision-making in a clear and understandable manner. Consult with legal teams to identify key operational issues, evaluate liability exposure, and assist in developing case strategy related to correctional operations. Analyze policies and procedures related to inmate supervision, classification systems, staffing levels, facility security protocols, and emergency response practices. Stay current on correctional standards, constitutional requirements, use-of-force guidelines, inmate safety protocols, and evolving correctional practices. Requirements Qualifications: Extensive experience working in corrections, such as a former Warden, Deputy Warden, Corrections Captain, Superintendent, or senior corrections administrator. Strong background in jail or prison operations, including inmate supervision, classification, use-of-force policies, facility security procedures, and incident investigations. Experience reviewing correctional policies and evaluating whether facilities met accepted standards of care in detention settings. Prior experience conducting internal investigations, incident reviews, or policy development within correctional institutions. Excellent analytical and report-writing skills, with the ability to evaluate operational decisions and policies in complex situations. Strong communication and presentation abilities — capable of explaining correctional practices clearly to attorneys, judges, and juries. Prior expert witness experience in correctional litigation is highly desirable but not required. Experience working with ACA standards, PREA compliance, use-of-force reviews, inmate supervision protocols, or detention facility administration is strongly preferred. Benefits Benefits What We Offer: Competitive compensation and flexible working arrangements. Full support from an experienced forensic team, including research assistance, report editing, and case management. Professional development opportunities such as deposition preparation, testimony training, and ongoing education in forensic litigation. A collaborative environment where your correctional expertise is valued and your insight directly contributes to legal case outcomes.