MasterStart

• Assist with the execution of marketing campaigns across multiple channels. • Support the coordination of marketing projects and day-to-day activities. • Help maintain project timelines, task lists and marketing trackers. • Assist with campaign rollouts and follow-up activities. • Schedule social media content using Hootsuite or similar platforms. • Assist with creating and uploading content across digital platforms. • Help maintain content calendars and posting schedules. • Monitor social media engagement and escalate enquiries where required. • Assist with basic website content updates. • Perform quality checks on website pages, links and content. • Support SEO-related activities and online content improvements. • Conduct research on industry trends, competitors and marketing opportunities. • Assist with sourcing information for blogs, campaigns and presentations. • Maintain accurate marketing trackers, spreadsheets and reporting information. • Support general marketing administration and documentation. • Assist with updating marketing collateral and presentations. • Coordinate with internal teams and external suppliers where required. • Provide general administrative support to the Brand Manager and Marketing team.

Role Description This is a remote position. We are seeking an experienced, knowledgeable and engaging Independent Contractor Lecturer to facilitate high-quality online learning experiences within MSI’s accredited programmes. The role is responsible for delivering academic content, supporting students, and contributing to continuous academic improvement while upholding institutional standards and regulatory compliance. This is a contract-based academic role focused on excellence in online teaching and learner engagement. Key Responsibilities - Teaching and Learning - Facilitate online lectures, live sessions, and discussion forums. - Deliver course content in alignment with approved curriculum and learning outcomes. - Prepare for and conduct interactive sessions that promote engagement and critical thinking. - Mark assessments in accordance with approved rubrics and timelines. - Ensure timely release of grades and feedback. - Maintain academic standards and integrity in all teaching activities. - Research and Scholarship - Remain current within the discipline and industry developments. - Contribute to curriculum enhancement based on emerging trends and research. - Participate in scholarly discussions and academic development initiatives where required. - Support innovation in online pedagogy and learning methodologies. - Academic Administration - Submit marks within approved deadlines. - Participate in moderation and quality assurance processes. - Attend relevant academic meetings (virtual) when required. - Maintain accurate academic records. - Comply with MSI academic policies and procedures. - Engagement and Training - Participate in onboarding and training sessions as required. - Engage in professional development aligned to MSI teaching standards. - Contribute to faculty workshops and academic improvement initiatives. - Support programme review processes when required. - Student Support - Provide timely academic support and feedback to students. - Respond to student queries within agreed service levels. - Identify and escalate at-risk students to relevant support teams. - Foster a positive, inclusive and supportive learning environment. Qualifications - Minimum Honours Degree in relevant discipline (master’s preferred). - Prior lecturing or facilitation experience in higher education or professional learning environments. - Experience delivering online or blended learning programmes. - Strong communication and digital literacy skills. - Ability to work independently while maintaining accountability. Requirements - The Lecturer operates as an independent contractor and not as an employee of MasterStart, MasterStart Institute or MasterStart SA. - Will be responsible for own tax obligations. - Must comply with MSI Academic Policies, Code of Conduct, POPIA and Assessment Policies. - Subject to quality assurance and moderation processes. Engagement Terms - Independent contractor appointment (per module / per cohort). - Remote delivery (online teaching environment). - Flexible hours aligned to programme delivery schedule. - Participation in scheduled live sessions and marking deadlines required. Remuneration - Fee per module / per cohort (experience dependent). - Payment subject to satisfactory delivery of teaching and marking obligations. - No employment benefits applicable (Independent Contractor arrangement).

Role Description This is a remote position. We are seeking an experienced and independent External Examiner to safeguard the academic standards and credibility of MSI qualifications. This role provides independent oversight of assessment standards and ensures alignment with national higher education benchmarks and regulatory requirements. Key Responsibilities - Academic Standards Oversight - Review assessment instruments and marking rubrics to ensure alignment with learning outcomes. - Benchmark assessment standards against comparable higher education programmes. - Confirm that academic standards are appropriate for the qualification level. - Review of Marking & Results - Review representative samples of marked assessments. - Evaluate marking consistency and fairness. - Confirm appropriateness of grade distributions. - Recommend systemic adjustments where necessary. - Academic Integrity & Compliance - Identify academic risks or irregularities. - Review escalated academic integrity matters where required. - Ensure compliance with CHE, SAQA and DHET regulatory expectations. - Reporting & Governance - Submit formal External Examiner reports per assessment cycle. - Highlight strengths, risks and recommendations for improvement. - Present findings to the Assessment Committee and Academic Board where required. Requirements - Master’s Degree minimum (Doctorate preferred) in relevant discipline. - Senior academic or industry expert with higher education assessment experience. - Strong understanding of quality assurance and benchmarking practices. - Knowledge of South African higher education regulatory framework. Independence Requirements - May not be employed by MasterStart, MasterStart Institute or MasterStart SA. - May not be directly involved in programme delivery. - Must declare conflicts of interest. - Must operate independently and objectively. Engagement Terms - Contract-based appointment (per assessment cycle or annual contract). - Remote engagement with virtual meetings as required. - May be invited to attend governance meetings virtually. - Fee per module or per assessment cycle (experience dependent). - Paid upon submission of approved External Examiner report. - Remote (South Africa or International).

Role Description This is a remote position. We are seeking an experienced and detail-oriented and independent External Moderator to ensure fairness, validity, and consistency in MSI’s assessment processes. This role strengthens the integrity of assessment design and marking practices across our online programmes. Key Responsibilities - Pre-Assessment Moderation - Review assessment briefs before release (where applicable). - Ensure alignment between assessment tasks and module learning outcomes. - Evaluate clarity, fairness, and cognitive level of assessment tasks. - Recommend revisions where necessary. - Post-Assessment Moderation - Moderate a representative sample of marked assessments. - Verify correct application of marking rubrics. - Confirm fairness and consistency across cohorts. - Recommend remarking or corrective action where required. - Quality Assurance & Standards - Confirm internal moderation processes were followed. - Identify inconsistencies or systemic issues in marking. - Support continuous improvement of assessment quality. - Reporting & Governance - Submit moderation reports per module per cycle. - Indicate approval, conditional approval, or required corrective action. - Escalate significant concerns to the Quality Assurance Manager. Qualifications - Honours Degree minimum (master’s preferred) in relevant discipline. - Subject matter expertise. - Experience in assessment and moderation within higher education. - Strong understanding of academic quality assurance principles. Requirements - May not be employed by MasterStart, MasterStart Institute or MasterStart SA. - May not be the primary lecturer of the module moderated. - Must declare conflicts of interest. - Must operate independently and objectively. Engagement Terms - Contract-based appointment (per assessment cycle or annual contract). - Remote engagement with attendance at virtual governance meetings as required. - Fee per module moderated (experience dependent). - Paid upon submission of approved moderation report. - Remote (South Africa).

• Own the end-to-end delivery of the learning experience across all programmes • Ensure all learning interactions align to the Think, Apply, Grow model, with a strong emphasis on real-world application and meaningful learner engagement • Maintain consistent delivery standards across facilitators, programmes, and delivery formats, ensuring a high-quality and unified learner experience • Monitor facilitation quality across sessions, identifying risks early and intervening where necessary to maintain delivery excellence • Drive a human-centred approach to learning, ensuring learners feel supported, challenged, and engaged throughout their journey • Lead the recruitment, onboarding, and ongoing management of facilitators, coaches, and Industry Experts, ensuring alignment to MasterStart standards • Build and maintain a high-performing facilitator network capable of delivering consistent, high-quality learning experiences • Drive continuous capability development through structured coaching, feedback, training sessions, and performance support

This is a remote position. We are seeking exceptional Industry Experts who do far more than deliver content- they ignite thinking, challenge perspectives, and create transformative learning experiences. In this role, you will not act as a traditional lecturer or facilitator, but as a catalyst for growth: provoking insight, fostering meaningful dialogue, and guiding professionals to apply learning in real-world contexts. You will bring your lived industry experience into dynamic, collaborative sessions that inspire curiosity, build confidence, and drive tangible capability. Our Industry Experts create spaces where learners feel stretched yet supported- where ideas are tested, perspectives expanded, and lasting impact is made. Are you brimming with industry insights and equipped with the kind of charisma that lights up a room- or, in this case, a digital space? We're on the lookout for someone who thrives outside the traditional lecture hall, someone ready to dive headfirst into the dynamic world of online facilitation. If you've got a knack for sparking engaging conversations and a passion for real-world applications in the following industries: Finance, HR, Insurance, Management, Engineering or Technology, then you might just be the gem we're searching for! Your impact: Drive measurable learner engagement, facilitate engaging, high-energy live sessions that create a safe yet challenging environment for participation, discussion, and applied learning. Are you ready to join the journey? Duties and Responsibilities Facilitating Collaborative Learning Experiences: - Design and lead dynamic, interactive learning experiences that spark critical thinking and drive real-world application of knowledge. Creating Engaging Spaces for Collaboration on Chat Platforms: - Utilise community chat platforms to create dynamic, engaging spaces for learners to collaborate, share insights and support each other. Ensure these spaces are well-organised, with clear guidelines for participation, to foster effective communication and collaboration. Promoting Peer-to-Peer Learning: - Encourage learners to provide feedback and share knowledge with each other during sessions and also on the Online Campus within the Community chats. - Facilitate structured and informal peer review sessions, discussion threads and collaborative exercises that promote active learning and mutual support. Building a Collaborative Learning Community: - Foster a sense of community, encouraging learners to support each other, share resources and engage in continuous, informal learning. - Promote an atmosphere of mutual respect, inclusivity and shared goals. Encouraging Reflective Practice: - Initiate reflection sessions where learners can discuss their collaborative experiences, share challenges and successes, and reflect on the learning process. - Encourage learners to demonstrate their unique application of frameworks, models, and concepts within assessments, ensuring outputs reflect original thinking, contextual relevance, and individual insight rather than standardised responses. Staying Updated on Best Practices: - Continuously learn about and integrate the latest industry best practices related to your expertise and share these with the learners. Requirements Requirements and Qualifications: - A Master’s degree (or equivalent senior industry experience) in a relevant field - Previous online facilitation or training experience a must - Demonstrated senior industry experience - Strong communication and presence in virtual environments - Ability to translate complex concepts into practical application - Experience in marking assessments - Must have excellent internet connectivity and reliable technology Salary We pay per cohort fees and per assessment marked Working hours Determined by the course schedule and between 8am - 5pm, Monday - Friday. Location Remote

This is a remote position. MasterStart is a global learning consultancy that places human connection at the heart of our flexible and fully supported online courses. Our portfolio of courses empowers learners to grow, adapt and develop their careers in our fast-changing world. At MasterStart, we cultivate and champion competence, confidence, curiosity and character, equipping people not only with knowledge, but with the mindset and integrity required to apply it with impact. We are looking for a hands-on Coach to engage with us on a freelance basis in a dynamic, fast-paced, and fast-growing environment. The Coach must have extensive training or facilitation experience (both in person and online) as they will be responsible for facilitating high-quality learning and development experiences through both in-person and virtual platforms on a contract basis. This role involves designing, developing, and delivering engaging coaching sessions to support the professional growth of learners. The Coach will also provide learner support, mentor at-risk learners, and support industry experts in delivering interactive and impactful sessions using innovative online tools to enhance learner engagement. We are seeking a tech-savvy and energetic individual who brings flexibility, initiative, and a results-driven approach to delivery. As this is a freelance engagement, the role offers the opportunity to contribute meaningfully to specific programmes while working within defined delivery periods aligned to business needs. Duties and Responsibilities: Coaching, Facilitation and Communities of Practice · Facilitate engaging and interactive coaching sessions to support learner success and professional growth through virtual environments. · Drive and continuously interact on Communities of Practice by sharing best practices and creating new knowledge to advance a domain of learning and professional practice. · Facilitate knowledge sharing and collaboration by developing and implementing strategies to encourage active participation and engagement within the community. · Organise and moderate regular meetings, forums, and workshops to share best practices, insights, and innovations. · Create and maintain a central repository for resources, tools, and documentation relevant to the community’s focus areas. · Identify and onboard new members, ensuring alignment with the community's goals and values. · Foster a sense of belonging and shared purpose by promoting networking opportunities and relationship-building. · Use a variety of facilitation techniques and formats within the different learning platforms (e.g., communities, one-on-one coaching, group facilitation, mentoring) to ensure learning objectives are achieved and learners are motivated to engage. · Adapt coaching styles to meet diverse learning preferences and ensure an inclusive learning environment for all participants. · Support industry experts in delivering interactive and impactful sessions, providing guidance on using online tools and techniques to enhance learner engagement. Content and Resource Development · Design, develop, and update training materials, facilitator guides, and resources to support effective delivery of learning content. · Develop structured training plans and materials that are easily adaptable for different delivery methods, ensuring they are current, relevant, and aligned with business goals. · Create digital content using innovative online tools to encourage participation and collaboration during virtual coaching sessions. Learner Support and Engagement · Provide hands-on support to learners by addressing their academic, technical, and pastoral needs, ensuring a smooth and positive learning experience. · Coach and mentor learners with poor attendance, lack of participation, or barriers to engagement, fostering their success and retention within the programme. Assessment & Evaluation · Facilitate learner assessments, providing constructive feedback and guidance to help learners achieve their developmental goals. · Evaluate the effectiveness of coaching and facilitation sessions through participant feedback, assessments, and surveys, implementing continuous improvements as needed. · Actively work to meet the throughput and success rate goals for learners as defined by programme and business objectives. Session Facilitation & CLS Support · Lead Collaborative Learning Sessions (CLS) and webinars, using online engagement tools such as polls, breakout rooms, interactive whiteboards, and community chats to enhance learning experiences. · Lead group discussions and activities to reinforce learning and encourage active participation. Stakeholder Engagement · Collaborate with the Facilitation Manager to identify coaching and facilitation improvements and priorities. · Support industry experts by offering advice and coaching on session delivery, ensuring sessions are well-structured and learner focused. · Liaise with key stakeholders to align session content with overall learning and development objectives. Requirements Requirements and Qualifications: · A minimum of a Diploma or Degree in Business, Education, Human Resources, Psychology, or a related field (or equivalent relevant experience). · Professional certification in coaching, facilitation, or training is preferred. · A minimum of 3 years’ facilitation experience, preferably across both face-to-face and online platforms. · Proven track record of successfully managing multiple learner cohorts and achieving positive outcomes. · Strong communication, facilitation, and interpersonal skills. · Self-managed, proactive, and able to work independently within a freelance engagement model. Engagement Terms · Freelance, contract-based engagement aligned to allocated course runs · Hours vary depending on the number of course runs freelancers opt into; all live sessions scheduled on weekdays between 08:00 and 17:00 · Course runs offered month-to-month on an opt-in basis, with allocations confirmed in consultation with freelancers

• Own and deliver against individual transactional sales targets • Drive new business acquisition through high-volume, fast, consultative sales cycle • Responding to inbound enquiries from corporate contacts and small and medium business contacts • Running discovery calls to understand client needs and recommend the right online course or programme • Following up on leads and nurturing prospects • Maintain a strong personal pipeline and consistently close deals • Identify and act on opportunities to improve conversion rates and deal velocity • Manage and support one Transactional Sales Agent with responsibility for their day-to-day performance, growth, and onboarding • Set clear performance expectations and KPIs • Provide coaching, mentorship, and performance feedback • Ensure CRM discipline and best practices within the team • Build, manage, and optimist sales pipelines using CRM tools • Track key metrics and flag issues early • Support the Head of Sales in executing the transactional sales strategy

• Proactively identify, target and secure new enterprise clients • Build and execute strategic prospecting plans to generate qualified opportunities • Engage senior stakeholders and decision-makers to open new revenue streams • Drive the full sales cycle from lead generation through to close • Build and maintain a robust, forward-looking pipeline across new and existing clients • Consistently generate high-quality leads through networking, outreach and market insight • Maintain strong pipeline hygiene, forecasting accuracy and deal momentum • Identify and unlock new opportunities within current key clients • Drive upsell and cross-sell initiatives with a commercial, opportunity-led mindset • Challenge and expand existing relationships to increase account value • Develop compelling, insight-led proposals aligned to the client's business needs • Position MasterStart as a strategic partner delivering measurable impact • Consistently meet or exceed ambitious sales and revenue targets • Track, analyse and optimise performance across pipeline and conversion metrics • Stay ahead of industry trends, particularly within education, skills development and corporate training • Use insights to identify new entry points and competitive advantages

• Achieve and exceed monthly sales targets through a balanced mix of new business acquisition and upselling/cross-selling to existing clients; • Build and manage a structured pipeline of new and existing opportunities; • Conduct outbound prospecting via phone, email, and LinkedIn; • Engage HR leaders, L&D managers, department heads, and business owners; • Conduct needs analyses and recommend appropriate solutions; • Maintain accurate CRM data, forecasting, and activity tracking.