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MasterStart

Unlock your leadership potential through a humanised approach to online learning.

Facilitation Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

77 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Facilitation Manager

MasterStart

• Own the end-to-end delivery of the learning experience across all programmes • Ensure all learning interactions align to the Think, Apply, Grow model, with a strong emphasis on real-world application and meaningful learner engagement • Maintain consistent delivery standards across facilitators, programmes, and delivery formats, ensuring a high-quality and unified learner experience • Monitor facilitation quality across sessions, identifying risks early and intervening where necessary to maintain delivery excellence • Drive a human-centred approach to learning, ensuring learners feel supported, challenged, and engaged throughout their journey • Lead the recruitment, onboarding, and ongoing management of facilitators, coaches, and Industry Experts, ensuring alignment to MasterStart standards • Build and maintain a high-performing facilitator network capable of delivering consistent, high-quality learning experiences • Drive continuous capability development through structured coaching, feedback, training sessions, and performance support

Job Requirements

  • Bachelor’s degree in Industrial Psychology, Education, Learning & Development, or a related field
  • Minimum of 5+ years’ experience in training and facilitation (online and in-person)
  • Minimum of 2–3 years’ experience managing teams or facilitator networks
  • Proven experience in: Course facilitation, Facilitator development, Learner engagement strategies
  • Strong understanding of: Digital learning environments, Facilitation techniques, Learner engagement models
  • Experience working with: LMS platforms, Virtual classrooms, Online engagement tools
  • Strong communication, coaching, and leadership skills
  • High attention to detail and strong organisational ability
  • Ability to operate in a fast-paced, evolving environment

Benefits

  • Flexible working arrangements
  • Professional development opportunities

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