Title: INSURANCE NETWORK NAVIGATOR, PATIENT FINANCIAL SERVICES
Job Description:
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is REMOTE.
FTE: 1.000000
Standard Hours: 40.00
Shift: 1st
Shift Details: Monday - Friday 8am - 4:30pm. No holidays.
Job Summary:
The Insurance Network Navigator is a dedicated member of the Patient Financial Services team that is responsible for a large patient base. The role of the Insurance Network Navigator is to provide overall guidance to the patient as it relates to non-contracted insurance benefits and potential financial obligation knowledge. The Insurance Network Navigator redirects patients with out of network insurance to their in-network facilities/providers. Insurance Network Navigator stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, Managed Care, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.
EXPERIENCE:
Knowledge of insurance benefits as it relates to deductibles, coinsurance, co-payments, and overall insurance out of pocket costs. Three years' experience in patient navigation, financial counseling, case management, managed care, or health insurance payor environment. Knowledge gained through at least 3-5 years focused experience is required. Experience in a patient financial healthcare setting. Exemplary customer service skills. Experience in healthcare/revenue cycle functions.
EDUCATION:
High School or GED. Associate Degree, preferred.
LICENSURE:
State of Wisconsin and Federal Certified Application Counselor Designation is preferred.
SPECIAL SKILLS:
High degree of organizational skills and excellent communication skills; ability to work independently and take programmatic initiative. Experience with Microsoft Word, Excel, and other software programs. Experience using computerized billing systems in a service industry.
Compensation, Benefits & Perks at Froedtert Health
Pay is expected to be between: (expressed as hourly) $23.20 - $34.34. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation