• Onboarding of new clients; • Regular client engagement, deeply understanding their pain points and planning joint actions to help them achieve the expected outcomes; • Identifying product priorities; • Churn recovery and managing contract upgrades and downgrades; • Planning Customer Education initiatives; • Performance metrics: retention and revenue expansion; follow-up meetings; quarterly success reviews.

• Drive Dynamics CE implementations through all project phases • Lead data-centric discussions with the client through discovery meetings • Design and lead the system architecture process • Conduct end-user training and create and maintain knowledge transfer documentation • Present tailored demonstrations of the technology solution

About us Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product provides manufacturers and sellers genius-level customer support while reducing costs. Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, the United States, and more. The role We’re looking for a Customer Success Manager who will be a pivotal individual contributor, responsible for enhancing Mavenoid's customer relationship management, satisfaction, expansion, and retention. This role is vital for driving growth, retention, and satisfaction within our largest customer accounts. You will work closely with Sales, Product, and Operations teams to ensure the success of our Enterprise customers, identify growth opportunities, and advocate for customer needs within the company. The ideal candidate is a strategic thinker with excellent communication skills and a proven track record in managing and expanding relationships with Enterprise customers in the technology sector. Responsibilities - Customer Relationship Management: Cultivate and maintain strong relationships with 15-25 of our most strategic enterprise customers, including C-level executives. - Retention and Growth Strategies: Create and implement strategies to boost customer retention and minimize churn. Identify upsell and cross-sell opportunities by understanding customer needs and aligning them with Mavenoid’s product offerings. - Customer Onboarding and Adoption: Manage the customer onboarding process to ensure a seamless transition from Sales to Customer Success. Develop strategies that drive product adoption and usage. - Customer Advocacy: Represent the customer’s voice within the company, ensuring that feedback is heard and acted upon to enhance product offerings and customer experience. - Cross-functional Collaboration: Work with Sales, Product Management, and Engineering teams to ensure alignment between customer needs and product development. Partner with the Mavenoid marketing team to create content for customer success initiatives, driving growth and expanding the company’s footprint. - Continuous Improvement: Identify opportunities to enhance the customer experience and customer success processes, fostering continuous improvement and innovation. - Strategic Consultation: Organize and lead Business Reviews to facilitate meaningful, strategic discussions with key customer executives and decision-makers, understanding their goals and priorities to determine how Mavenoid can best support them. - Product Expertise: Master Mavenoid systems, including the Mavenoid Platform, CS CRM, and other internal tools. Requirements - 3+ years of experience in customer success, sales, and/or account management - 2+ years of enterprise customer management experience in a complex B2B SaaS company - Strong understanding of customer success metrics and the ability to link them to business outcomes. - Excellent problem-solving, organizational, analytical skills, curiosity, and out-of-the-box thinking - Proven experience interacting with customers on a variety of topics, including business and product strategy, technical guidance, and long-term product roadmap - Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders. - Analytical mind who can convert metrics into action item - Bonus: Experience in AI/ML technologies in the CX space or working at a fast-growing technology/SaaS company Our Core Values Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way! Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities. Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions. Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today. Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.

About the client: Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: Our client is seeking a highly skilled CRM Specialist to manage, optimize, and maintain CRM systems that support digital marketing operations and internal workflows. This role is ideal for someone with strong technical expertise, sharp attention to detail, and proven experience handling CRM setups and automations in a digital marketing agency environment. Experience working in digital marketing agencies is required. What you’ll be doing: - Manage and maintain CRM systems to ensure data accuracy and reliability - Configure and optimize CRM workflows, automations, and pipelines - Coordinate with internal teams to align CRM processes with operational needs - Use ClickUp and GHL to support CRM-related workflows and integrations - Identify and resolve CRM inefficiencies while implementing improvements to - enhance performance - Regularly communicate with internal stakeholders to ensure CRM usage aligns with - business goals - Drive continuous improvement initiatives to optimize CRM functionality - Ensure internal teams follow established CRM processes and SOPs for consistent - usage Who are we looking for? - Minimum of 3 years of experience working as a CRM Specialist - Experience working with ClickUp, GHL, and other CRM/project management tools - Basic understanding of digital marketing factors, mainly SEO and Google Ads. - Proficient with AI tools and technologies relevant to CRM and marketing - automation - Strong communication skills to work with multiple internal stakeholders - Excellent organizational and problem-solving skills - Ability to work independently in a fast-paced, remote environment - Experience working in digital marketing agencies is required - US experience is required. - Fluent in English, oral and written. Position: CRM Manager Remote Status: Fully Remote Working Hours: 9 am - 5 pm EST Salary: USD 1500 - USD 1800 Internal Job ID: 1214