• Lead customers through the onboarding and implementation process from kickoff to go-live. • Coordinate implementation timelines, milestones and deliverables to support successful deployments. • Facilitate customer meetings, communications and follow-up activities throughout implementation. • Partner with Customer Success, Product and Technical teams to deliver a consistent customer experience. • Identify implementation risks or blockers and work with stakeholders to resolve them. • Support technical onboarding activities, including integrations, data setup and system configuration. • Troubleshoot common implementation and integration issues, escalating more complex problems where appropriate. • Communicate technical concepts and implementation progress clearly to both technical and non-technical audiences. • Maintain implementation documentation and contribute to improving processes, workflows and reporting.

Role Description - Configure Plenful for New Customers and Use Cases: - Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently. - Engage Customers: - Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. - Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience. - Support Customers: - Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform. - Collaborate with Account Management and Sales: - Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. - Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions. - Engineering and Product: - Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. - Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design. Qualifications - 4+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field. - Direct experience in customer-facing roles or managing customer relationships. - Ability to explain complex technical problems in concise communication targeted to audience. - Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.) - Extremely Preferred. Requirements - Proficient in SQL. - Proficient in Python. - Experience with APIs and/or healthcare integration standards (FHIR, HL7) and related data formats (JSON, XML, YAML). - Excellent verbal and written communication skills. - Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues. - Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience. - Highly organized, able to manage multiple accounts, and prioritize tasks independently. Benefits - Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team off-sites, 401K matching, and stock options. - Join an all-star team with direct access to executive leadership. - Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders.

Role Description The Course Success Team Fellow is responsible for assisting the Course Success Team with the implementation of college-in-high school courses, including course evaluation, course communication, as well as semester-based student engagement planning. The ideal candidate will be self-motivated, mission-aligned, and driven to support key projects that ensure high-quality course implementation and robust student engagement across our portfolio for college courses. By the end of the fellowship, the Course Success Team Fellow will have completed key course delivery support tasks and developed student experience resources and event materials to enhance engagement and outcomes. This is an excellent opportunity for someone interested in education equity, program management, and communications. This role requires 15-30 hours per week and reports to the Director of Course Success and Operations. Qualifications - Proven ability to manage multiple projects and deadlines simultaneously - Exceptionally organized with strong attention to detail - Excellent verbal/written communication and interpersonal skills - Proficient with Google Workspace, Canva (or similar design platforms), learning management systems, such as Canvas, and Salesforce - Self-starter who thrives in both independent and collaborative work environments - Preferred prior experience with NEON or similar nonprofits - Exceptional presentation design skills with the ability to transform existing content into clear, engaging slide decks - Comfortable completing repetitive, detail-oriented work with a high degree of accuracy - Ability to follow established processes while identifying opportunities to improve efficiency - A deep, personal commitment to advancing educational equity and supporting students from underserved backgrounds - Passion for expanding opportunities and addressing the systemic challenges that exist in Title I schools Requirements - Assist the Course Success Team with progress monitoring and data management to ensure courses are running smoothly - Support the evaluation of course health to determine when implementation adjustments are needed (clarifying an assignment, changing the settings of a quiz, building more TF resources for support, etc.) - Support recurring operational workflows by completing administrative and production tasks accurately and on time - Execute high-volume operational tasks that require exceptional attention to detail and follow-through - Join weekly org-wide meeting, typically on Mondays at 11:00 AM ET, to learn more about org-wide updates, engage in team building activities, and share occasional updates on projects - Join weekly team meetings with the Course Success Team, typically on Mondays at 2:00 PM ET, to support ideating, documentation, follow-up and next steps - Brainstorm and develop additional student support strategies, by course, to improve course outcomes (e.g. worksheets, quizlets, “how-to” guides) - Design visually engaging presentation decks for course events, flyers, and meeting decks - Ensure all student-facing materials align with organizational branding and design standards Benefits - Compensation range of $18 per hour to $25 per hour, depending on experience - 100% remote work environment How to Apply To be considered for this position, please submit a resume and cover letter on our website. This is a competitive and active national search. You will be notified promptly if you are being considered for this position. Thank you for your interest in propelling opportunities!

Role Description We are looking for motivated, service-oriented individuals to join our remote team as Customer Success Coordinators. In this role, you'll focus on supporting clients, coordinating services, and ensuring a positive, seamless experience throughout the entire process. This position is ideal for individuals who enjoy helping others, staying organized, and providing consistent, high-quality customer service. - Act as a primary support contact for clients throughout their service experience - Communicate with clients to understand needs, preferences, and timelines - Coordinate service details, reservations, schedules, and confirmations - Prepare and share client-facing documentation and summaries - Manage updates, changes, and adjustments efficiently and professionally - Collaborate with internal teams and external partners to ensure smooth coordination - Maintain accurate client records and organized documentation - Provide timely, solution-oriented responses to client inquiries Qualifications - 18 years of age or older - United States or Mexico residency (preferred) - Reliable computer and high-speed internet access - Professional communication skills - Self-motivated and dependable Requirements - Customer service and client relationship support - Strong written and verbal communication - Organization and attention to detail - Multitasking and time management - Problem-solving and adaptability - Ability to work independently in a remote environment Benefits - Comprehensive training and onboarding - Flexible scheduling (part-time or full-time) - Fully remote work environment - Opportunities for growth and advancement - Supportive team culture