Kaizen Technology Solutions

About the role We are seeking a Senior Salesforce Developer to lead the development and integration of Health Cloud, Data Cloud, Experience Cloud, and Service Cloud Voice solutions, with a strong emphasis on Epic development and complex system integrations. Key Responsibilities: Solution Architecture & Development - Design, develop, and optimize Salesforce Health Cloud, Experience Cloud, Data Cloud, and Service Cloud Voice implementations. - Architect secure and scalable data models, leveraging Salesforce Person Accounts, Household Data Models, and FHIR/HL7 standards. - Develop custom LWC components, Apex triggers, and batch processes for complex automation and front-end enhancements. - Optimize Service Cloud Voice integrations, implementing omnichannel routing and AI-powered automation with Amazon Connect. - Implement Data Cloud (Customer Data Platform) strategies for real-time data ingestion, identity resolution, and segmentation. - Configure and customize Experience Cloud portals, enabling seamless patient and provider interactions. - Develop custom EHR integrations with Epic via API-based frameworks, including FHIR, HL7, and MuleSoft middleware. - Experience working with AWS. Integration & Data Management - Design and develop high-performance APIs and middleware solutions using Salesforce APIs (REST, SOAP, Bulk API), Platform Events, and Change Data Capture (CDC). - Implement Event-Driven Architectures using Pub/Sub, Platform Events, and Streaming APIs for real-time data updates. - Lead cross-platform data integrations, including Salesforce Data Cloud, MDM solutions, and external healthcare data sources. - Manage ETL processes using tools like MuleSoft, Informatica, Talend, and Salesforce Connect. - Optimize data security and compliance in alignment with HIPAA, HITRUST, and GDPR regulations. Development Operations & Performance Optimization - Establish CI/CD pipelines using Salesforce DX, Git, Jenkins, and automated testing frameworks (Apex Tests, Selenium, Jest for LWC). - Perform code reviews, performance tuning, and debugging using Salesforce logs, Apex Replay Debugger, and SOQL optimization techniques. - Implement Salesforce Shield Encryption and Field Audit Trail to ensure compliance with healthcare data protection policies. - Lead DevOps strategies for metadata management, version control, and deployment automation. Collaboration & Technical Leadership - Work closely with Salesforce Technical Architects, Business Analysts, and Product Owners to translate business requirements into technical solutions. - Provide mentorship to junior developers and ensure adherence to Salesforce development best practices. - Document solution designs, technical specifications, and integration architectures. - Conduct knowledge transfer sessions to upskill internal teams and ensure long-term maintainability of solutions. Qualifications Salesforce Development & Customization - 5+ years of hands-on enterprise Salesforce development experience, including custom development for Health Cloud, Data Cloud, Experience Cloud, and Service Cloud Voice. - Expert-level proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Salesforce Flows. - Strong experience with OmniStudio (FlexCards, OmniScripts) and Declarative Development for Experience Cloud and Service Cloud solutions. - Deep understanding of Service Cloud Voice architecture and integration with Amazon Connect and Einstein AI chatbots. - Expertise in Data Cloud (CDP) implementation, data ingestion, data modeling, and identity resolution strategies. - Proven Salesforce Certifications Integration & Middleware Expertise - Proven track record in Salesforce-Epic integration, leveraging FHIR, HL7, and MuleSoft APIs. - Experience integrating Salesforce with third-party systems, including EHRs, Contact Centers, and Data Warehouses. - Hands-on experience with Salesforce External Objects, Platform Events, and Change Data Capture (CDC) for real-time data flows. DevOps & Performance Tuning - Strong knowledge of Salesforce DevOps tools: Salesforce DX, GitHub, Jenkins, Copado, Gearset. - Experience with unit testing frameworks for LWC and Apex, ensuring high test coverage and maintainability. - Proficiency in Salesforce Shield, Event Monitoring, and Health Cloud compliance configurations. Certifications (Preferred) - Salesforce Health Cloud Consultant - Salesforce Experience Cloud Consultant - Salesforce Certified Data Cloud Consultant - Salesforce Service Cloud Consultant - Salesforce Financial Services Cloud Consultant - Salesforce Platform Developer II - Salesforce Application Architect or System Architect

About the role We are seeking a Salesforce Release Manager / Developer with 3–5 years of experience to oversee and manage Salesforce deployments in a fast-paced consulting environment. This individual will coordinate cross-workstream releases, troubleshoot deployment issues, and ensure smooth delivery through CI/CD pipelines using GitHub and Visual Studio. The ideal candidate is proactive, detail-oriented, and confident reading code to help resolve deployment blockers quickly. Key Responsibilities: - Manage the end-to-end Salesforce release process across multiple workstreams and environment - Oversee version control using GitHub and coordinate pull requests, merges, and branching strategies - Use Visual Studio Code and Salesforce DX to validate, deploy, and troubleshoot changes - Collaborate with developers, architects, and project managers to plan and execute deployments - Identify root causes of deployment failures and work with technical teams to resolve them - Maintain comprehensive documentation of recurring issues, root causes, and corresponding resolutions - Maintain deployment documentation, calendars, and logs - Enforce change control processes and ensure quality standards for releases - Support hotfixes and emergency release processes with quick turnaround - Continuously improve release management workflows and automation - Maintain sandbox strategy and environment refresh schedules. Qualifications - 3–5 years of hands-on Enterprise experience in Salesforce release management - Strong understanding of Salesforce metadata, packaging, and deployment tools (e.g., Salesforce CLI, Ant, Gearset) - Proficiency with GitHub and source control best practices - Familiarity with Visual Studio Code and reading/debugging Apex, Lightning Web Components, and metadata XML - Demonstrated ability to troubleshoot deployment errors and collaborate on solutions - Experience preparing and uploading test data to Salesforce sandboxes using tools like: Data Loader, Workbench, or custom scripts - Experience managing deployments across multiple orgs or workstreams - Ability to thrive in a fast-paced, agile consulting environment - Strong communication and organizational skills

About the role We are seeking a motivated and detail-oriented Solution Analyst with expertise in Salesforce, experience in Scrum-based development, and proficiency in Salesforce core, Experience Cloud, preferably Financial or manufacturing, and CPQ experience to join our growing consulting team. In this role, you will act as the bridge between business stakeholders and technical teams, gathering and analyzing requirements, designing Salesforce solutions, and ensuring successful implementation using Agile/Scrum methodologies. The ideal candidate will possess strong analytical skills, a proactive mindset, and a passion for delivering innovative solutions in a consulting environment. Key Responsibilities: - Collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with project goals. - Translate business needs into clear, actionable Salesforce solutions using Scrum principles. - Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Create workflows, user stories, acceptance criteria, and functional specifications that align with client goals and Salesforce best practices. - Configure Salesforce functionality, including objects, fields, workflows, and automations, to meet business needs. - Work closely with Scrum teams, including developers, administrators, and QA analysts, to deliver high-quality solutions in iterative sprints. - Ensure client feedback is incorporated throughout the development lifecycle. - Conduct user training and create documentation to ensure successful adoption of Salesforce solutions. - Monitor progress against sprint goals, addressing roadblocks and ensuring project delivery on time and within scope. Qualifications - Graduated with an undergrad degree from a highly ranked university - 2-4 years of experience on Salesforce projects as a business analyst, solution analyst, or similar role. - 2 years of consulting experience at a reputable firm - Salesforce Certified Advanced Administrator - Hands-on experience working in Scrum or Agile environments. - Proficiency in Salesforce Experience Cloud and strong data modeling experience. - Experience creating and optimizing complex workflows, automations, and approval processes. - Strong understanding of Salesforce capabilities, limitations, and best practices. - Experience writing detailed user stories and acceptance criteria. - Strong track record of working efficiently and delivery projects on time. - Hands-on Salesforce configuration skills, including workflows, process automation, and reports. - Ability to communicate effectively with both technical and non-technical stakeholders. - Familiarity with Agile tools such as Jira, Azure DevOps, or similar. - Excellent problem-solving, analytical, and critical-thinking skills. - Strong organizational and multitasking abilities. - Creative thinker with a track record of going above and beyond. - 1+ year of experience in consulting Preferred Skills: - Salesforce Administrator or Business Analyst certifications. - Experience with Salesforce Financial Cloud. - Experience working in a financial or manufacturing environment - Experience with data migration and integration tools (e.g., Data Loader, Copado). - Basic understanding of Salesforce development (e.g., Apex, Visualforce, or Lightning Components). - Knowledge of third-party applications in the Salesforce ecosystem (e.g., Pardot, Marketing Cloud). Why Join Us? - Opportunity to work on diverse and exciting Salesforce projects in Agile environments. - Collaborative and inclusive work culture with a focus on professional development. - Supportive environment for skill-building and career growth.

About the Role We are seeking a Senior Salesforce Developer with deep technical expertise, strong integration experience, and a consulting mindset to lead complex implementations and initiatives. Key Responsibilities: - Design, develop, and optimize Salesforce Health Cloud, Experience Cloud, Data Cloud, and Service Cloud Voice implementations. - Architect secure and scalable data models, leveraging Salesforce Person Accounts, - Household Data Models, and FHIR/HL7 standards. - Develop custom LWC components, Apex triggers, and batch processes for complex automation and front-end enhancements. - Optimize Service Cloud Voice integrations, implementing omnichannel routing and - AI-powered automation with Amazon Connect. - Implement Data Cloud (Customer Data Platform) strategies for real-time data ingestion, identity resolution, and segmentation. - Configure and customize Experience Cloud portals, enabling seamless patient and provider interactions. - Develop custom EHR integrations with Epic via API-based frameworks, including FHIR, HL7, and MuleSoft middleware Integration & Data Management - Design and develop high-performance APIs and middleware solutions using Salesforce APIs (REST, SOAP, Bulk API), Platform Events, and Change Data Capture (CDC). - Implement event-driven architectures using Pub/Sub, Platform Events, and Streaming APIs for real-time data updates. - Lead cross-platform data integrations, including Salesforce Data Cloud, MDM solutions, and external healthcare data sources. - Manage ETL processes using tools like MuleSoft, Informatica, Talend, and Salesforce Connect. - Optimize data security and compliance in alignment with HIPAA, HITRUST, and GDPR regulations. Development Operations & Performance Optimization - Establish CI/CD pipelines using Salesforce DX, Git, Jenkins, and automated testing frameworks (Apex Tests, Selenium, Jest for LWC). - Perform code reviews, performance tuning, and debugging using Salesforce logs, Apex Replay Debugger, and SOQL optimization techniques. - Implement Salesforce Shield Encryption and Field Audit Trail to ensure compliance with healthcare data protection policies. - Lead DevOps strategies for metadata management, version control, and deployment automation Collaboration & Technical Leadership - Work closely with Salesforce Technical Architects, Business Analysts, and Product - Owners to translate business requirements into technical solutions. - Provide mentorship to junior developers and ensure adherence to Salesforce development best practices. - Document solution designs, technical specifications, and integration architectures. - Conduct knowledge transfer sessions to upskill internal teams and ensure long-term maintainability of solutions. - Engage directly with clients in a consulting capacity, leading discovery sessions, requirements gathering, and solution design. Required Skills & Qualifications: - 5+ years of hands-on Salesforce development experience across Health Cloud, Data Cloud, Experience Cloud, and Service Cloud Voice - Expert in Apex, Lightning Web Components (LWC), Visualforce, SOQL, Flows, and OmniStudio (FlexCards, OmniScripts) - Strong knowledge of Service Cloud Voice architecture, including Amazon Connect and Einstein AI integrations - Proven experience with Data Cloud (CDP), including data ingestion, modeling, and identity resolution - Extensive integration experience with Salesforce, including Epic (FHIR/HL7), third-party systems, EHRs, and data platforms - Hands-on experience with MuleSoft Anypoint Platform (API design, development, deployment); MuleSoft Certification required - Experience with real-time data tools such as Platform Events, External Objects, and Change Data Capture (CDC) - Background in consulting environments with strong client-facing skills, requirements gathering, and solution delivery - Ability to translate business needs into scalable technical architectures - Proficient with Salesforce DevOps tools (Salesforce DX, GitHub, Jenkins, Copado, Gearset) - Strong focus on testing, performance optimization, and security (Salesforce Shield, Event Monitoring) Certifications (Preferred): ● Salesforce Health Cloud Consultant ● Salesforce Experience Cloud Consultant ● Salesforce Certified Data Cloud Consultant ● Salesforce Service Cloud Consultant ● Salesforce Platform Developer II ● Salesforce Application Architect or System Architect ● (In addition to required MuleSoft certification listed above)

About the role We are seeking a motivated and detail-oriented Solution Analyst with expertise in Salesforce, experience in Scrum-based development, and proficiency in Salesforce core, Experience Cloud, preferably Health Cloud, and data modeling to join our growing consulting team. In this role, you will act as the bridge between business stakeholders and technical teams, gathering and analyzing requirements, designing Salesforce solutions, and ensuring successful implementation using Agile/Scrum methodologies. The ideal candidate will possess strong analytical skills, a proactive mindset, and a passion for delivering innovative solutions in a consulting environment. Key Responsibilities: - Collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with project goals. - Translate business needs into clear, actionable Salesforce solutions using Scrum principles. - Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Create workflows, user stories, acceptance criteria, and functional specifications that align with client goals and Salesforce best practices. - Configure Salesforce functionality, including objects, fields, workflows, and automations, to meet business needs. - Work closely with Scrum teams, including developers, administrators, and QA analysts, to deliver high-quality solutions in iterative sprints. - Ensure client feedback is incorporated throughout the development lifecycle. - Conduct user training and create documentation to ensure successful adoption of Salesforce solutions. - Monitor progress against sprint goals, addressing roadblocks and ensuring project delivery on time and within scope. Qualifications - 2-4 years of experience in a business analyst, solution analyst, or similar role on Salesforce projects. - Salesforce Certified Administrator. - Hands-on experience working in Scrum or Agile environments. - Proficiency in Salesforce Experience Cloud and strong data modeling experience. - Experience creating and optimizing complex workflows, automations, and approval processes. - Strong understanding of Salesforce capabilities, limitations, and best practices. - Experience writing detailed user stories and acceptance criteria. - Strong track record of working efficiently and delivery projects on time. - Hands-on Salesforce configuration skills, including workflows, process automation, and reports. - Ability to communicate effectively with both technical and non-technical stakeholders. - Familiarity with Agile tools such as Jira, Azure DevOps, or similar. - Excellent problem-solving, analytical, and critical-thinking skills. - Strong organizational and multitasking abilities. - Creative thinker and has a track record of going above and beyond. - 1+ year of experience in consulting Preferred Skills: - Business Analyst certifications. - Experience with Salesforce Health Cloud. - Experience working in the healthcare provider or payer space. - Experience with data migration and integration tools (e.g., Data Loader, Copado). - Basic understanding of Salesforce development (e.g., Apex, Visualforce, or Lightning Components). - Knowledge of third-party applications in the Salesforce ecosystem (e.g., Pardot, Marketing Cloud). Why Join Us? - Opportunity to work on diverse and exciting Salesforce projects in Agile environments. - Collaborative and inclusive work culture with a focus on professional development. - Supportive environment for skill-building and career growth.

About the role We are seeking a detail-oriented and driven Mid-Level QA Analyst with Salesforce experience to join our growing consulting team. This role is focused on ensuring the delivery of high-quality Salesforce solutions through rigorous testing and collaboration with cross-functional teams. The ideal candidate has a strong foundation in QA methodologies, hands-on Salesforce testing experience, and prior experience working in a client-facing consulting or professional services environment. You should be comfortable navigating multiple stakeholders, shifting priorities, and fast-paced project delivery. Key Responsibilities: - Develop and execute test plans, test cases, and test scripts for Salesforce applications - Perform functional, integration, and regression testing across Salesforce platforms - Collaborate with business analysts, developers, and stakeholders to ensure requirements are clearly understood and validated - Support User Acceptance Testing (UAT) and ensure alignment with business expectations - Identify, document, and track defects through resolution - Validate Salesforce configurations including flows, validation rules, custom objects, and permissions - Ensure data integrity and accuracy across systems and integrations - Provide clear and thorough documentation of testing activities and results - Partner with cross-functional teams to troubleshoot issues and drive resolution - Work directly with clients in a consulting environment, clearly communicating testing progress, risks, and outcomes Qualifications - 3–5 years of experience in Quality Assurance, preferably within Salesforce environments - Hands-on experience testing Salesforce applications and configurations - Required: 1+ years of experience working in a consulting, client-facing, or professional services environment - Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC) - Experience executing functional, regression, integration, and UAT testing - Experience working with Copado or similar deployment tools in support of QA and release validation - Ability to manage multiple projects and meet deadlines in a fast-paced environment - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills, with the ability to work effectively with both technical teams and clients - Proactive mindset with a commitment to quality, ownership, and continuous improvement Preferred Skills: - Salesforce Administrator, Business Analyst, or other relevant Salesforce certifications - Experience supporting sandbox management activities, including refreshes and environment coordination - Familiarity with reviewing and validating changes prior to deployment to higher environments - Exposure to multi-environment testing strategies (Dev, QA, UAT) - Understanding of data validation and integration testing across systems - Ability to identify risks related to environment differences and deployments - Experience working across multiple client projects or workstreams simultaneously - Salesforce Administrator or other relevant Salesforce certifications - Eagerness to learn, grow, and contribute in a collaborative team environment Why Join Us? - Opportunity to work with a diverse range of clients and industries - Collaborative and supportive team environment - Exposure to complex, high-impact Salesforce implementations - Strong focus on professional growth and continuous learning

About the role We’re looking for a strategic, client-facing Salesforce Solution Architect to join our growing consulting firm. This is a hands-on leadership role for someone who thrives on solving complex business challenges, shaping digital transformation initiatives, and guiding clients across industries through impactful Salesforce solutions. As a Solution Architect, you’ll lead project delivery from discovery through deployment—translating business needs into elegant, scalable Salesforce solutions. You’ll work closely with stakeholders, consultants, and developers, all while serving as a trusted advisor to our clients. Key Responsibilities: - Act as a strategic advisor to clients, understanding their goals and translating them into Salesforce-driven solutions - Design and architect end-to-end Salesforce implementations that are scalable, secure, and aligned with best practices - Lead technical discovery, solution design, prototyping, and roadmap development - Navigate projects with moderate ambiguity, providing clarity and structure while staying flexible to evolving needs - Consistently deliver on-time, high-quality solutions that exceed client expectations - Collaborate with cross-functional teams including project managers, developers, and analysts to deliver value efficiently - Provide technical leadership and mentorship to project teams - Communicate clearly and confidently with both technical and non-technical stakeholders - Ensure solutions align with business objectives, regulatory requirements, and industry best practices - Stay current with Salesforce product releases, features, and roadmap developments - Contribute to internal knowledge sharing, best practices, and reusable assets Qualifications - 7+ years of hands-on experience architecting and implementing Salesforce solutions - Prior experience in a consulting, client-facing, or professional services environment - Deep expertise in core Salesforce offerings including Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, Platform, and Service Cloud Voice - Proven success leading enterprise-level Salesforce projects end-to-end - Demonstrated ability to drive clarity from ambiguity, making sound decisions without perfect information - Proven track record of delivering complex projects on schedule, with high client satisfaction - Strong skills in business analysis, solution design, and process mapping - Experience with Agile delivery methodologies and working in consulting environments - Excellent written and verbal communication skills—capable of leading client workshops and executive presentations - Ability to manage multiple priorities and client expectations in a fast-paced setting Preferred Skills & Experience - Salesforce certifications (e.g., Application Architect, System Architect, Health Cloud Consultant, etc.) - Experience with Salesforce integrations (APIs, middleware, ETL tools) - Familiarity with cloud platforms such as AWS or Azure - Proficiency in enterprise architecture and data modeling - Experience in project management or leading multi-disciplinary teams - Prior work in regulated industries such as healthcare or financial services is a plus Why join us? Work with forward-thinking clients on meaningful digital transformation projects Join a collaborative, flexible team where your input matters Take ownership of your career path and technical growth Certifications (Preferred) - Salesforce Health Cloud Consultant - Salesforce Experience Cloud Consultant - Salesforce Certified Data Cloud Consultant - Salesforce Service Cloud Consultant - Salesforce Financial Services Cloud Consultant - Salesforce Platform Developer II - Salesforce Application Architect or System Architect