• Collect business requirements through stakeholder interviews and workshops across multiple functions (Service, Field Service, Operations, Finance, etc.). • Capture and document AS-IS business processes and identify stakeholder needs. • Define business outcomes, KPIs, and measurable acceptance criteria. • Identify regulatory, compliance constraints, and business rules impacting solutions. • Maintain clear documentation of business requirements and process flows. • Collaborate with stakeholders and solution teams to design Salesforce solutions aligned with business processes. • Define Salesforce data requirements, including fields, validation rules, picklists, and record types. • Define reporting and analytics requirements, including dashboards and operational reports. • Translate business needs into clear, well-structured user stories with acceptance criteria. • Partner with Solution Owners and stakeholders to prioritize and manage the backlog. • Manage dependencies and clarify scope boundaries throughout delivery. • Maintain requirements traceability across design, testing, and deployment phases. • Support testing activities to ensure solutions meet business requirements. • Assist with data migration activities. • Support training preparation and go-live activities. • Contribute to business and technical documentation as required.

Description Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Title: Salesforce Business Analyst The Work: ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. What You Will Do: - Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution. - Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform. - Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations. - Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews. - Assist in delivering user training to ensure effective adoption and use of the new Salesforce system. - Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval. - Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives. - Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements. - Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards. What You Will Bring With You: - 3+ years as a Business Analyst, including at least one Salesforce project. - 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite. - 1+ years of experience delivering user training or creating technical documentation. - Candidate must have a Public Trust or an Active Secret clearance. - U.S. Citizenship is required due to federal contract requirements. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. What We Would Like You To Bring With You: - Understanding of DoD and federal government security standards and experience supporting ATO processes. - Experience working with federal government clients, particularly DHS or DoD. - Familiarity with Salesforce, including its general functionality and the use cases it supports. - Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment. - Prior experience delivering user training or creating technical documentation. - Background in data migration projects. Professional Skills: - Highly effective analytical and problem-solving capabilities. - Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. - Excellent communication and interpersonal skills to interface effectively with team members and federal clients. - Organized, detailed oriented and able to prioritize and multi-task. #icfsalesforce #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $138,549.00 Nationwide Remote Office (US99)

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming • Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA • Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps • Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents. • Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle • Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs • Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform • If needed, can facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives • Facilitates grooming of user stories and participate in sprint execution, Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders. • Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output • Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed • Conduct training sessions for end users • Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges • Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

Role Description Aqui na ília nossas vagas estão sempre abertas para todas as pessoas e não se restringem quanto a gênero, etnia, orientação sexual, fatores sociais, condições físicas ou intelectuais (PCD) etc. Incentivamos a candidatura de integrantes de todos os grupos minoritários! Qualifications - Experiência como analista funcional Salesforce; - Conhecimento com Flows; - Conhecimento na administração do Sistema e apoio de negócio junto ao cliente; - Experiência em implantação de Sales ou Service Cloud; Requirements - Graduação em Sistemas da informação, Ciências da Computação, Engenharia ou afins; - Precedente experiência em segmento de previdência, seguros e instituições financeiras; - Certificação Salesforce Administrator; - Certificação Salesforce Sales Cloud; Benefits - Nossa contratação é CLT- 40h semanais com jornada flexível, sendo executada de forma remota. - Para Saúde e bem-estar: - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes; - Vale Alimentação/Refeição em cartão flexível Caju benefícios; - Seguro de Vida; - Auxílio Home-Office em cartão flexível Caju benefícios; - Wellhub (Gympass); - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil; - TotalPass. - Para o seu Desenvolvimento: - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional; - Language Academy: Escola de idiomas para ílians; - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. Nas chapters ainda se reúnem pessoas com skills similares para compartilhamento de ideias, práticas e experiências; - Benefícios não convencionais: - Plano de Saúde PET - Guapeco; - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser; - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use, mas disponibilizamos também máquinas de trabalho para ílians. Você quem decide! - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários.