Jama Software

• Strategic Advisory: Partner with Jama executive leadership and Solutions Consulting teams to shape SDD strategy, customer narratives, strategic opportunity positioning, and our broader market point of view. • Executive Customer Engagement: Lead senior customer advisory engagements across Jama’s most strategic revenue opportunities. Translate complex engineering environments into clear business cases, executive presentations, proof-of-value strategies, and measurable outcomes via Jama Connect. • Market Evangelism: Serve as a market-facing subject matter expert and evangelist for SDD. Represent Jama through executive education, customer forums, webinars, industry events, advisory content, and thought leadership initiatives. • AI Product Innovation Feedback Loop: Partner closely with Product and Engineering teams to convert direct customer signals and market trends into product requirements, specifically helping refine how Jama leverages secure, controlled LLM workflows and AI agents within engineering pipelines. • Cross-Functional GTM Enablement: Collaborate across Sales, Solutions Consulting, Marketing, Customer Success, and Professional Services to turn emerging SDD themes into repeatable messaging, technical use cases, enablement, and GTM plays.

Role Description As a Technical Support Engineer (TSE) at Jama Software, you’ll help customers solve complex technical issues across cloud and self-hosted environments that support some of the world’s most innovative engineering teams. This is a hands-on technical support role where you’ll investigate logs, APIs, configurations, system behavior, and product workflows to understand and help resolve customer issues. - Deliver Planned Weekend Support and on-call services as required. - Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. - Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions. - Support and troubleshoot self-hosted installations, upgrades, and migrations. - Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. - Collaborate with customers to identify, reproduce, and log defects. - Attend training sessions to stay updated on Jama's evolving features and supported environment changes. - Take deep dives into support tickets, working directly with customers. - Analyze logs, including support bundles, Datadog, and other internal resources. - Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues. - Perform other duties and projects as assigned. Qualifications - 2+ years of experience supporting Java-based web applications. - 2+ years using the Linux command line to parse log files and configure system settings. - 2+ years of troubleshooting firewalls and proxies. - 2+ years working with a REST API. - 2+ years supporting a SaaS product or web app. - Practical experience with containerization technologies such as Docker and Kubernetes. - Self-motivated and comfortable working with limited supervision in a remote-first environment. - Strong attention to detail, prioritization, and follow-through, with the ability to balance urgent customer issues alongside recurring support responsibilities. Requirements - A bachelor's degree in computer science or a related field (preferred). - Experience with KOTS technology (preferred but optional). Benefits - Virtual first and culturally diverse work environment spanning 8 countries. - Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. - Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. - Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. - 6+ weeks of paid parental leave to bond with your new family member. - Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.

• Drive new and expansion revenue for Jama’s Growth Markets throughout North America and Europe. • Expand Jama’s footprint across architecture, construction, energy, oil and gas, infrastructure, industrial operations, manufacturing, utilities, supply chain, and other asset-heavy, highly regulated, or technically complex industry verticals. • Identify, engage, and develop high-potential accounts where Jama Connect can deliver meaningful value. • Build qualified pipeline through targeted outbound prospecting, account research, referral development, events, and cross-functional collaboration. • Educate prospective buyers on the value of requirements management, traceability, risk reduction, workflow alignment, and improved execution. • Lead consultative sales cycles with technical, operational, commercial, and executive stakeholders. • Develop tailored account strategies that connect customer pain, business risk, operational complexity, and Jama’s platform value. • Maintain strong pipeline discipline, forecast accuracy, qualification rigor, and opportunity hygiene. • Share market intelligence, buyer feedback, objections, and repeatable use cases to help strengthen Jama’s Growth Markets strategy.

• Own strategy and execution for a key AI-powered product area within Jama Connect • Define and evolve the product roadmap, balancing customer needs, business priorities, revenue opportunities, and technical constraints • Translate ambiguous AI-related opportunities and customer problems into clear product direction and actionable work • Ensure AI-enabled capabilities are grounded in practical customer value, workflow impact, trust, adoption, and usability • Make and communicate tradeoff decisions across competing priorities with minimal guidance • Partner closely with Engineering and Design to scope, iterate, and deliver high-impact AI-enabled product experiences • Work with technical teams to evaluate feasibility, product experience, implementation tradeoffs, and potential data dependencies • Help bridge customer needs, technical constraints, product strategy, and business priorities • Drive alignment across stakeholders and influence decisions without direct authority • Engage directly with customers and prospects to inform product decisions and validate direction • Partner with Go-to-Market teams, including Sales, Customer Success, and Product Marketing, to identify deal blockers, expansion opportunities, and product needs • Convert customer, commercial, and market inputs into product initiatives that support adoption, expansion, and business growth • Continuously reprioritize based on changing inputs from leadership, customers, Engineering, and GTM teams • Leverage AI-enabled tools and workflows to accelerate product development, research, experimentation, prototyping, and decision-making • Continuously explore, test, and apply AI-enabled approaches to improve product discovery, research synthesis, experimentation, decision-making, and customer-facing product experiences • Use AI-native approaches to improve speed, clarity, and quality in product discovery and execution while keeping customer value, trust, and usability at the center.

• Provide end-to-end product demonstration, including complex integrations and use cases. • Work independently to drive opportunities forward with AE/CSMs. • Responsible for all technical discussions and follow ups with prospects. • Build custom demonstrations to highlight specific business solutions for each prospect. • Lead all trials from start to finish, ensuring success criteria is established between sales and prospect.

• Own product strategy and execution for a core area of Jama Connect, including both strategic direction and delivery. • Define and evolve the product roadmap, balancing customer needs, revenue opportunities, competitive positioning, and technical constraints. • Translate ambiguous problems into clear product direction and actionable work. • Make and communicate tradeoff decisions with minimal guidance. • Partner with Engineering and Design to scope, iterate, and deliver high-impact solutions. • Ensure product decisions are grounded in customer value, market opportunity, and business impact. • Optimize roadmap priorities for adoption, expansion, competitive differentiation, revenue growth, and long-term product value. • Build compelling investment justifications that quantify market demand, customer impact, and business value. • Partner with GTM teams, Customer Success, and Product leadership to improve sales effectiveness, customer expansion, and market share growth. • Participate selectively in late-stage customer or prospect conversations to unblock adoption, validate market needs, and capture evidence of what closes, saves, or expands business. • Engage directly with customers and prospects to validate direction, lead discovery conversations, and represent Product credibly with users and executives. • Leverage AI-enabled tools and workflows to accelerate product development, research synthesis, experimentation, and decision-making.

• Provide end-to-end product demonstration, including complex integrations and use cases. • Work independently to drive opportunities forward with AE/CSMs. • Responsible for all technical discussions and follow ups with prospects. • Build custom demonstrations to highlight specific business solutions for each prospect. • Lead all trials from start to finish, ensuring success criteria is established between sales and prospect.

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Additionally, customers have access to cutting edge AI functionality to modernize their requirements workflows and processes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries. Jama Software is seeking a smart, multifaceted Solutions Consultant with experience in software implementation and adoption. The Consultant is responsible for proactively consulting, mentoring, and encouraging adoption of our products and services to a portfolio of customers ensuring achievement of sustained value from Jama Software. . What You'll Do: - Become a subject matter expert in Jama’s products and offerings, specifically our airborne & defense solutions, and our AI-enabled features - Proactively lead multiple customer engagements; work directly with clients on how to align their process and Jama Connect to relevant system engineering methodologies - Lead client working sessions to drive both process and technology decisions for how Jama Connect solutions will meet the client’s requirements and verification processes - Deliver onsite and remote training of the Jama Connect solution to onboard new users - Document and share best practice articles and enablement assets to scale our delivery maturity - Identify and seek resolution of barriers that could inhibit end user adoption - Assist Solution Lead in enhancing our industry solution offerings - Work with Solution Lead and vertical sales leadership to drive industry business strategy - Find and engage with engineering leaders responsible for process outcomes and help drive performance improvement through Jama Software’s products and solutions - Other duties as assigned. What You'll Bring: - 3-5+ years direct experience with requirements, test management, and agile software development. - Experience managing the deployment of SaaS software solutions to end-users with a particular view towards managing adoption milestones and identifying expansion opportunities - Highly motivated and self-directed to own large portfolio of customer engagements - Knowledge of system engineering, requirements management, test management, and functional safety methodologies - Excellent presentation, meeting facilitation, and interpersonal skills - Ability to seek out and build positive relationships with people at various levels and departments Nice to Have: - Previous experience operating as a Systems Engineer, Requirements Manager, Product Manager, or Strategy Consultant - Certification(s) in Project Management (PMP), Scaled Agile (SAFe), Associate or Certified Systems Engineering Professional (ASEP/CSEP) - Experience facilitating process and quality maturity level evaluations for their customers - Direct experience implementing Jama Connect at your organization Perks and Benefits: - Virtual first and culturally diverse work environment spanning 8 countries. - Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. - Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. - Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. - 6+ weeks of paid parental leave to bond with your new family member. - Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team. Jama Software participates in E-Verify and will provide the federal government with your Form I-9. If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

• Raise awareness and generate interest for Jama Connect through targeted emails, video recordings, cold calling, and social outreach to prospective customers • Own the message and properly position the value of Jama Connect to prospective customers on an individual basis • Manage your own book of new business and expansion accounts, and identify top individual prospects for targeted outbound efforts • Schedule initial discovery calls for Account Executives and Sales Leads • Map account • Participate in regular planning, strategy, and training meetings with our medical & life science vertical team

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Additionally, customers have access to cutting edge AI functionality to modernize their requirements workflows and processes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries. We are looking for an Account Executive to lead the full sales lifecycle from prospect to close. The AE models a value-based, consultative selling approach; building rapport into multiple parts (product teams, IT, finance, etc.) and the C-level/Executive Sponsors within an organization. The AE prospects, partners with internal resources – Sales Development, Customer Success, and Marketing – and uses their network to gain access to key stakeholders, garnering trust to build a case for change, influencing executives to transform their business. The AE understands the complexity of problems facing enterprise level customers, leveraging ROI/TCO tools to build a strong value proposition that will result in the sale of Jama Software. As a Jama Software Account Executive, you’ll lead a remote-first sales motion in our Medical Device & Life Sciences vertical, our largest industry domain. In this role, the right person will be an essential member of our Go-To-Market Team and be responsible for driving business in a complex, full sales-cycle capacity for new logo engagements. You will be relied on to take a strategic and thoughtful approach to business development. What You'll Do: - Raise awareness and generate interest for Jama Connect through targeted emails, video recordings, cold calling, and social outreach to prospective customers - Own the message and properly position the value of Jama Connect to prospective customers on an individual basis - Manage your own book of new business and expansion accounts, and identify top individual prospects for targeted outbound efforts - Schedule initial discovery calls for Account Executives and Sales Leads - Map account - Participate in regular planning, strategy, and training meetings with our medical & life science vertical team What You'll Bring: - 2-4+ years of experience with enterprise level sales. - Ability to maximize our modern prospecting toolset using applications like Salesloft, Salesforce, Sales Navigator, Chorus, Vidyard, Highspot, Crunchbase Pro, Zoominfo intent data, and UserGems - A high degree of resilience, enabling you to take full advantage of learning opportunities - Comfortable and demonstrating confidence when presenting over Zoom or a video recording - Naturally curious and interested in the advancement of technology - Interest in taking advantage of every learning and development opportunity - A self-starter mentality ready to own a territory - Excellent written communication skills - Extremely coachable and eager to receive and implement feedback Nice to Have: - Experience working with technical or engineering focused industries or applications - Experience in the Medical Device and Life Sciences vertical Perks and Benefits: - Virtual first and culturally diverse work environment spanning 8 countries. - Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. - Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. - Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. - 6+ weeks of paid parental leave to bond with your new family member. - Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team. Jama Software participates in E-Verify and will provide the federal government with your Form I-9. If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.