Inspectorio

Role Description Inspectorio is looking for a creative, AI-native leader to build and scale our demand generation function. As Senior Manager, Demand Generation & Field Marketing, you will own the strategy and execution of pipeline generation across all channels with field marketing and events as the primary engine. You will design programs that move prospects from awareness to opportunity with creative and analytical precision, use AI natively across your workflow, lead a high-performing team, and connect every marketing activity directly to measurable business outcomes. What you'll do - Digital & Multi-Channel Demand Generation: - Own the full demand gen funnel end to end, including metrics, lead management, and reporting that connect all channels to pipeline and revenue. - Lead strategy and execution across email, paid search/social, webinars, and organic social to extend field marketing's reach. - Design bold, creative campaigns and content that cut through market noise. - Field Marketing & Events: - Own the full lifecycle of field events and partner activations, from strategic selection and budget to onsite execution and post-event pipeline follow-through. - Treat every event as a high-ROI demand generation vehicle with clear pipeline attribution, integrated into the broader demand gen strategy. - Build a repeatable field marketing playbook that scales as Inspectorio's event footprint grows. - AI-Native Marketing Operations: - Embed AI tools systematically to automate repetitive tasks, generate high-converting copy and creative, analyze data, and personalize outreach at scale. - Continuously evaluate new AI-driven marketing technology to keep our demand gen engine ahead of the market. - Building the Function & Marketing Strategy: - Build Inspectorio's demand generation function from scratch, including processes, tools, and playbooks that scale with the business. - Set marketing strategy that ladders up to company-wide revenue goals, and partner closely with Sales, Product, and executive leadership. Qualifications - 5+ years in B2B SaaS marketing, with direct ownership of demand generation and field marketing programs. - Proven ability to turn field marketing and events into measurable, attributable pipeline, with fluency in metrics like cost per opportunity and pipeline contribution. - Solid experience across digital demand gen channels (email, paid search/social, webinars) as a complement to field marketing. - Hands-on use of AI tools in daily marketing work, including automation, content generation, personalization, and data analysis. - A highly creative mindset paired with strong analytical rigor, able to show campaigns that were both bold and measurably effective. - Strong cross-functional collaboration skills, particularly with Sales and executive leadership. - Based in Americas and has the willingness and ability to travel to the USA for events (approximately 20-25%). Benefits - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Role Description As a Senior Software Engineer at Inspectorio, you will partner with Product, Design, QA, and Customer Support to solve complex business problems and deliver customer value. You will use modern engineering practices, including AI-assisted development where appropriate, while maintaining high standards for architecture, quality, security, and operational excellence. Success in this role is defined not only by technical implementation, but by the ability to frame problems effectively, evaluate trade-offs, orchestrate solutions across systems and teams, and guide projects from concept to measurable business outcomes. What you'll do - Design, develop, and maintain high-performance backend services using Python and Django. - Collaborate with cross-functional teams, including designers, product managers, and other engineers, to deliver high-quality software solutions. - Lead problem discovery, root cause analysis, and solution framing for complex technical and business challenges. - Translate ambiguous business requirements into well-defined technical solutions and execution plans. - Drive decisions through data, experimentation, and rapid prototyping. - Work closely with Customer Support and QA teams to investigate and resolve customer-reported incidents, bugs, and requests in a timely and professional manner. - Demonstrate strong communication and collaboration skills, participating actively in team discussions, planning sessions, and retrospectives. - Architect and implement new features and services that meet business requirements. - Write clean, maintainable, and well-documented code adhering to best practices and industry standards. - Lead code reviews, provide constructive feedback, and mentor junior developers to enhance the team’s capabilities. - Identify, troubleshoot, and resolve performance bottlenecks and other backend issues. - Stay current with the latest industry trends, technologies, and best practices, particularly in Python and Django. - Optimize applications for maximum speed and scalability while ensuring security and data protection standards. - Contribute to the improvement of the development process, including continuous integration and deployment strategies. Qualifications - 5+ years of professional experience in backend development, with a strong emphasis on Python and Django. - Deep understanding of object-oriented programming, design patterns, and other OOP principles such as SOLID and GRASP. - Experience with RESTful APIs, API-first approach, and microservices architecture. - Proficient in working with relational databases such as PostgreSQL, MySQL, or similar. - Demonstrated ability to solve ambiguous problems and translate business objectives into scalable technical solutions. - Strong systems-thinking mindset with the ability to reason across product, technical, operational, and customer domains. - Experience using AI-assisted development tools responsibly to improve engineering productivity, including coding, testing, debugging, documentation, and solution design, while maintaining high standards for quality, security, and maintainability. - Proven ability to evaluate competing solutions and make sound trade-off decisions under uncertainty. - Excellent written communication skills, including the ability to produce high-quality technical designs, implementation plans, and architectural proposals. - Experience with asynchronous programming and related frameworks like Celery. - Proficient with version control systems, particularly Git. - Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their services. - Proven ability to work independently and within cross-functional teams. - Understanding of CI/CD pipelines, Docker, and container orchestration tools like Kubernetes. - Strong problem-solving skills and the ability to work independently in a fast-paced environment. - Great communication skills, in English, both written and verbal. Benefits - Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - Grow with us: We're invested in your personal and professional development. - Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

• Act as a trusted business partner and technical liaison to enterprise customers • Manage and measure IT project milestones and successes, including customer onboarding and workflow deployments • Establish processes for effective team operations • Conduct business analysis on configurations and process mappings • Drive business development and identify product-market fit opportunities • Configure technical platform components to align with customer requirements • Manage enterprise implementations across multiple modules • Serve as the primary technical escalation point for customer issues

Role Description The Solutions Architect is a senior, hands-on member of Inspectorio's Architecture team. This is an individual-contributor role focused on designing and delivering practical technical solutions to business problems. The Solutions Architect partners closely with the Engineering Leadership Team and Product Management to translate business strategy into well-architected, secure, and cost-effective solutions across all architectural domains: Application, Data, Integration, Presentation, and Infrastructure. Working within an established architecture team, the Solutions Architect helps define, apply, and continuously improve the architectural patterns, standards, and reference architectures that optimize total cost of ownership and reduce cycle time for delivery through reuse and consistency. They are expected to be deeply current on modern engineering and AI practices, including GenAI solution design, agentic workflows, and AI-assisted software development. A successful candidate combines strong technical depth with sound business judgment, communicates clearly across technical and non-technical audiences, and is equally comfortable producing a strategic reference architecture and getting hands-on with a proof of concept. What you'll do - Design end-to-end solution architectures for assigned products and initiatives, ensuring alignment with Inspectorio's target architecture, enterprise patterns, and Application Security Standards. - Partner with engineering teams and product managers throughout the delivery lifecycle, providing architectural guidance, design reviews, and pragmatic decision support from discovery through production. - Contribute to the definition, documentation, and evolution of strategic platforms, architectural patterns, and reference architectures within the architecture community. - Apply architecture standards and governance in practice - helping teams adopt patterns, reuse components, and make sound build-vs-buy and technology-selection decisions. - Design AI and GenAI solution architectures, including retrieval-augmented generation (RAG), LLM gateway patterns, model selection and evaluation, vector/embedding stores, prompt and context management, and end-to-end observability and cost/token governance. - Architect agentic workflows and multi-agent systems - including tool/function calling, Model Context Protocol (MCP) integrations, orchestration, guardrails, human-in-the-loop controls, evaluation harnesses, and tracing. - Help define how AI coding assistants and agentic developer tooling (e.g., Claude Code, Cursor, GitHub Copilot, Gemini CLI) are adopted, governed, and integrated into the SDLC to improve developer productivity, quality, and cycle time. - Continuously enhance the reliability, performance, scalability, and security of our products and platforms. - Produce clear technical documentation, architecture diagrams, and decision records (ADRs) that make designs understandable and actionable for engineering teams and stakeholders. - Build proofs of concept and reference implementations to de-risk new technologies and validate architectural approaches before broad adoption. - Act as a technical advisor and mentor to engineers and peers on architecture, modern engineering practices, and emerging technology trends. - Participate in the evaluation and selection of new software products, platforms, and AI tooling. Qualifications - 6+ years of industry-relevant experience, including 4+ years as a solution, technical, or enterprise architect in a complex, ideally global, product or SaaS organization. - Demonstrated experience defining, designing, and implementing complex integration and distributed systems, including microservice and event-driven architectures, with an API-first mindset. - Proven ability to apply architecture standards and patterns practically to accelerate and enable delivery - balancing strategic intent with pragmatic execution. - Hands-on experience designing solutions on a major cloud platform (Google Cloud preferred; AWS or Azure acceptable), along with relevant middleware, messaging (e.g., Kafka/ESB), data, and infrastructure technologies. - Familiarity with technologies relevant to our products, including Python, Angular, React, Node.js, PostgreSQL, and Google Cloud. - Practical experience architecting AI/GenAI solutions in production or near-production settings - RAG, LLM integration, evaluation, and the operational concerns (cost, latency, observability, safety) that come with them. - Working knowledge of agentic AI patterns and frameworks (e.g., agent orchestration, tool use, MCP) and the trade-offs involved in building reliable, observable agentic systems. - Hands-on familiarity with AI coding assistants and their role in the modern SDLC, including how to drive adoption, measure impact, and manage associated quality, security, and licensing considerations. - Awareness of responsible-AI and data-governance considerations, including handling of sensitive data (e.g., PII), prompt/data leakage risks, and model evaluation. - Excellent written and spoken English, with the ability to present ideas and concepts clearly and concisely to both technical and business audiences. Desired qualifications - Cloud architecture certification (e.g., Google Professional Cloud Architect, AWS Certified Solutions Architect). - Track record of contributing to architecture within a fast-moving product team. - Experience in supply chain, quality, compliance, or another regulated B2B domain. - Experience with MLOps and ML model lifecycle (training, deployment, active/shadow versioning, monitoring). - Familiarity with observability tooling (e.g., OpenTelemetry) and data/analytics stacks (e.g., BigQuery, Looker). - Contributions to open-source projects, technical writing, or community involvement. - Strong critical-thinking and design-thinking skills, with a collaborative approach to working through ambiguity and competing priorities. Benefits - Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - Grow with us: We're invested in your personal and professional development. - Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Role Description We are looking for a curious and detail-oriented junior Traceability Data Analyst to join our Customer Success team. This is a hands-on, ground-level role at the intersection of data operations, supplier engagement, and AI validation — ideal for someone early in their career who wants to build deep expertise in supply chain traceability within the consumer goods industry. You will play a critical role in unblocking traceability implementations by: - Chasing down data gaps - Engaging directly with suppliers - Ensuring data accuracy across our platform You'll also work closely with our Data Science team to help test and improve AI models in real-world conditions, and support our Center of Excellence (COE) as it navigates an evolving global regulatory landscape. Qualifications - 0–2 years of experience in data analysis, supply chain, quality assurance, or a related field — fresh graduates with relevant internships are welcome - Strong attention to detail and comfort working with incomplete real-world data - Clear communicator — able to engage professionally with suppliers and explain issues simply to non-technical stakeholders - Fluent in English (written and spoken); Mandarin Chinese is a strong advantage given our supplier base - Genuine interest in how global regulations around product traceability and supply chain transparency are evolving — you don't need to be an expert, but you should want to become one - Background or coursework in supply chain, sustainability, international trade, or consumer goods is a plus Requirements - Follow up with consumer goods suppliers to resolve data gaps, inconsistencies, and missing traceability information blocking implementation progress - Map data flows across supply chain tiers and identify where breakdowns occur - Review, validate, and correct incoming supplier data to ensure accuracy and completeness - Maintain clear records of data issues, resolutions, and supplier communications - Support the Data Science team in testing AI/ML model outputs against real traceability data - Identify where and why the AI gets things wrong, and document patterns to inform model improvements - Help Customer Success Managers monitor client progress, flag anomalies, and explain discrepancies to customers in plain language - Contribute to ground-level research on international traceability and product transparency regulations relevant to consumer goods (e.g. EUDR, CSRD, country-of-origin requirements) - Assist in drafting operating procedures, configuration guides, and data collection frameworks as regulatory requirements evolve - Bring genuine curiosity to understanding how incoming regulations will shape what data brands and suppliers need to collect — and help translate that into practical guidance Benefits - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

About the role As Director of Sales – APAC at Inspectorio, you will lead revenue growth across one of the company’s most strategic regions. You will be responsible for building and executing the regional go-to-market strategy, closing high-value enterprise opportunities, expanding existing accounts, and, eventually, developing a high-performing sales team. This is a player-coach role requiring a balance of strategic leadership and hands-on execution. You will personally lead complex sales cycles with global brands, retailers, and manufacturers while helping scale a repeatable, metrics-driven sales organization. You will work cross-functionally with Marketing, Product, Customer Success, Partnerships, and Sales leaders in other regions to ensure alignment on pipeline generation, account strategy, forecasting, and long-term growth. What you'll do Revenue Growth & Sales Strategy - Develop and execute short- and long-term sales strategies to drive predictable revenue growth across the APAC region. - Own regional sales targets, pipeline generation, forecasting accuracy, and quota attainment. - Identify and prioritize high-value target accounts, industries, and market opportunities. - Build territory, account, and opportunity plans that align with company growth objectives. - Partner with global Sales leadership to establish regional goals, quotas, KPIs, reporting structures, and forecasting methodologies. - Create and refine a repeatable, scalable sales process that improves win rates, sales cycle velocity, and forecast accuracy. Enterprise Sales Execution - Personally lead strategic enterprise sales opportunities from discovery through negotiation and close. - Develop trusted relationships with senior stakeholders across Quality, Sustainability, Sourcing, Supply Chain, Operations, and IT functions. - Understand customer pain points, business priorities, and operational challenges in order to position Inspectorio’s platform effectively. - Build compelling business cases and ROI narratives tailored to each prospect. - Lead contract negotiations and commercial discussions with enterprise customers. - Partner closely with Customer Success to drive customer expansion, retention, and long-term value realization. Industry & Product Expertise - Become a subject matter expert on Inspectorio’s platform so you can help customers understand how our solutions could solve their business problems - Clearly articulate Inspectorio’s value proposition to both business and technical stakeholders. - Stay informed on industry trends across retail, apparel, footwear, consumer goods, sourcing, compliance, sustainability, and supply chain technology. - Maintain a strong understanding of competitive offerings, market shifts, and emerging technologies, including AI and predictive analytics. Team Leadership & Development - Build, coach, and develop a high-performing sales team across APAC. - Support team members throughout the full sales cycle, including account planning, discovery, negotiation, and closing. - Foster a culture of accountability, collaboration, performance, and continuous improvement. - Hire, onboard, train, and retain top sales talent as the regional team scales. - Provide regular coaching, performance feedback, and career development support to team members. Operational Excellence - Drive disciplined CRM usage (prior Hubspot experience is ideal) and maintain high standards for pipeline management, forecasting, and reporting. - Use data and analytics to identify trends, improve team performance, and support decision-making. - Share regional performance metrics and insights across the broader revenue organization. - Ensure operational rigor across all stages of the sales process, from lead qualification through close. - Collaborate effectively with Marketing, Product, Partnerships, and Customer Success to improve conversion, retention, and expansion outcomes. Market Presence & Industry Leadership - Represent Inspectorio as a senior leader and ambassador across the APAC region. - Build and maintain a strong network of industry contacts across brands, retailers, manufacturers, sourcing organizations, and strategic partners. - Lead presentations at industry conferences, customer events, webinars, roundtables, and other external forums. - Support and host Inspectorio-led events, executive dinners, customer workshops, and regional networking opportunities. - Serve as a visible and credible voice for Inspectorio in the market by sharing industry insights, market trends, and thought leadership. - Develop strong in-person relationships with customers and prospects across the region, particularly in Hong Kong. - Travel regularly across APAC to meet with customers, attend events, support the team, and strengthen Inspectorio’s regional presence. Qualifications - 6+ years of enterprise software sales experience, including at least 4+ years in sales leadership roles. - Proven track record of exceeding revenue targets and scaling sales teams in high-growth SaaS or technology companies. - Experience selling into the apparel, footwear, retail, manufacturing, supply chain, sustainability, compliance, or related industries. - Strong experience selling complex enterprise technology solutions to both business and technical stakeholders. - Ability to engage and influence executive-level buyers, including CIOs, COOs, Heads of Supply Chain, Quality, Sustainability, Sourcing, and Operations. - Experience building repeatable sales processes, forecasting methodologies, and KPI frameworks. - Experience using CRM platforms such as HubSpot to manage pipeline and forecast accurately. - Proven ability to coach, motivate, and develop high-performing sales professionals. - Excellent communication, presentation, negotiation, and influencing skills. - Experience operating across multiple APAC markets and willingness to travel regularly across the region. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role At Inspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions. As a Customer Success Associate, you’ll work closely with CSMs across enterprise accounts, gaining hands-on exposure to real implementations and customer engagements. You’ll report directly to a Senior CSM and follow a structured individual development plan designed to build your capabilities progressively. Enterprise accounts at this level involve long implementation cycles, multiple stakeholders, and high client expectations, this role requires someone who can operate with professionalism and sound judgment from day one. What you'll do - Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration. - Assist in Business Reviews and strategic check-ins with customers. - Help prepare and present 360° views of customer health metrics and KPIs. - Contribute to renewal and invoicing activities to ensure timely contract continuity. - Support customer onboarding, configuration, and training aligned to their business processes. - Help identify customer risks and blockers to adoption, and coordinate with the Senior CSM to resolve them effectively. - Document customer insights and internal processes to ensure knowledge continuity across the team. - Build working knowledge of customer business contexts through business analysis, process mapping, and participation in strategic reviews. Qualifications - Customer Relationship & Advocacy – Builds trust-based connections and supports the team in advocating customer needs internally. - Based in Brazil, with full professional fluency in both Portuguese and English (written and verbal). - 2 years minimum experience in customer success, account management, consulting, or a client-facing role in a SaaS or tech environment. - Customer & Business Insight – Gathers and applies business context to improve outcomes and customer engagement. - Platform & Technical Acumen – Learns to navigate Inspectorio’s platform, supporting client configurations and resolving usage challenges. - Customer Journey Support – Assists with key lifecycle milestones including onboarding, engagement, and renewal. - Effective Communication – Prepares materials for executive-level meetings and participates in strategic conversations. - Adaptability & Growth Mindset – Embraces feedback and change, eager to grow and learn in a dynamic SaaS environment. - Detail-oriented, organized, and able to manage multiple tasks simultaneously. Strong interpersonal skills and a customer-first mindset. - Comfortable using AI tools (e.g., ChatGPT, Claude, Gemini) to improve personal productivity, drafting, summarizing, creating automations or preparing materials faster and with more consistency. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role At Inspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions. As a Customer Success Associate, you’ll play a critical role in supporting our Customer Success Managers in delivering exceptional customer experiences. You’ll work on real projects that improve internal operations, support customer engagements, and contribute to driving platform adoption. This is an excellent opportunity for someone eager to learn the SaaS business, develop customer-facing experience, and gain exposure to enterprise client management. What you'll do - Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration. - Develop a strong understanding of customers’ businesses, goals, and challenges. - Assist in Business Reviews and strategic check-ins with customers. - Help prepare and present 360° views of customer health metrics and KPIs. - Contribute to renewal and invoicing activities to ensure timely contract continuity. - Support customer onboarding, configuration, and training aligned to their business processes. - Help identify and resolve customer concerns and blockers to adoption. - Stay current on Inspectorio’s product updates and industry developments. - Document customer insights and internal processes to ensure knowledge continuity across the team. - Conduct basic business analysis and process mapping in collaboration with internal teams. - Describe the experience and attributes of the ideal candidate. Qualifications - Customer Relationship & Advocacy – Builds trust-based connections and supports the team in advocating customer needs internally. - Customer & Business Insight – Gathers and applies business context to improve outcomes and customer engagement. - Platform & Technical Acumen – Learns to navigate Inspectorio’s platform, supporting client configurations and resolving usage challenges. - Customer Journey Support – Assists with key lifecycle milestones including onboarding, engagement, and renewal. - Effective Communication – Prepares materials for executive-level meetings and participates in strategic conversations. - Adaptability & Growth Mindset – Embraces feedback and change, eager to grow in a dynamic SaaS environment. - Excellent English & Portuguese communication skills. (written and verbal) - Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment. - Genuine interest / knowledge in manufacturing, supply chain or retail. - Proficiency in AI tools. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role As global supply chains face increasing regulatory scrutiny, sustainability mandates, and rising expectations for transparency, the ability to implement and embed effective traceability and responsible sourcing programmes has become a strategic imperative for brands and retailers worldwide. - Inspectorio is seeking an Implementation Program Lead - Traceability & Responsible Sourcing to join our Implementations & Solutions team. This is a senior individual contributor role for a domain expert who combines deep knowledge of global supply-chain traceability and responsible sourcing with the ability to guide enterprise customers through complex programme implementation and long-term adoptio. - The ideal candidate brings hands-on experience running or advising on multi-tier traceability programmes, a strong understanding of the evolving global regulatory landscape, and the credibility to act as a trusted subject-matter expert for both customers and internal teams. This role operates across the full programme lifecycle — from implementation through to sustained adoption — and serves as a critical bridge between our customers' operational realities and Inspectorio's platform capabilities. What you'll do Programme Implementation & Adoption - Support customers in implementing Inspectorio's traceability and responsible sourcing solutions, ensuring alignment between platform capabilities and customers' business objectives and supply-chain realities. - Guide customers through the operational and organisational changes required to successfully embed traceability and responsible sourcing programmes — from initial rollout through to sustained, long-term adoption. - Identify and address adoption gaps by diagnosing root causes at the process, supplier, and programme-maturity level, and designing targeted interventions that drive measurable improvement. - Develop and maintain customer-specific programme roadmaps that connect implementation milestones to tangible business and compliance outcomes. Subject-Matter Expertise & Advisory - Serve as the internal and external subject-matter expert on traceability and responsible sourcing — advising customers, Customer Success Managers, Solution Consultants, and Implementation PMs on domain-specific programme design, best practices, and emerging requirements. - Act as a liaison between customers' supply-chain, compliance, and procurement teams and Inspectorio's internal functions, translating real-world operational complexity into actionable implementation and product guidance. - Advise customers on the evolving global regulatory landscape — including deforestation regulations, supply-chain due diligence requirements, sector-specific certification standards, and responsible sourcing frameworks — and their implications for programme design and data requirements. - Stay current on regulatory developments, industry standards, and market trends across key regions and commodities, ensuring Inspectorio and its customers are well-positioned to respond to new requirements as they emerge. Cross-Functional Collaboration & Internal Leverage - Work closely with Customer Success, Solution Consulting, Implementation PMs, and the Centre of Excellence to ensure a cohesive customer experience and consistent programme outcomes across the implementation lifecycle. - Partner with Customer Success Managers to translate programme maturity insights into strategic customer conversations, supporting QBR preparation and long-term account development. - Maintain visibility into the pre-sales pipeline to surface emerging prospect demands, regulatory trends, and evolving customer expectations — informing how the broader team positions and scopes traceability engagements. - Consolidate field insights from customer programmes and feed structured feedback into Product and CoE, helping shape solution evolution, workflow improvements, and adoption frameworks. Knowledge Development & Enablement - Build and maintain traceability and responsible sourcing playbooks, programme frameworks, and vertical-specific implementation guides for internal use across the Implementations & Solutions team. - Enable Customer Success Managers and Solution Consultants with domain knowledge, equipping them to have more informed customer conversations and reducing dependency on this role for routine advisory. - Contribute to Inspectorio's external positioning through thought leadership: industry working groups, white papers, webinars, and engagement with standards bodies and regulatory forums. Qualifications Must-Have - 7+ years of experience in supply-chain traceability, responsible sourcing programme management, supply-chain sustainability, or a closely related field — with direct, hands-on experience designing or advising on multi-tier traceability programmes. - Strong knowledge of the global regulatory landscape governing supply-chain transparency and responsible sourcing, including deforestation regulations (e.g. EUDR), supply-chain due diligence laws, and sector-specific compliance frameworks. - Experience in at least one traceability-adjacent domain: forest-risk commodity sourcing, leather and materials traceability, food and agriculture chain-of-custody, textile fibre traceability, or equivalent. - Demonstrated ability to diagnose adoption challenges in enterprise programme rollouts and design practical, supplier- and operations-level interventions that drive measurable change. - Experience facilitating workshops, advisory sessions, or programme reviews with enterprise-level supply-chain, compliance, or procurement stakeholders. - Strong communicator and trusted advisor: able to engage credibly at executive level while remaining grounded in operational reality. - Comfortable operating in a fast-moving, global, remote-first environment across EMEA and Americas time zones. - Fluent English; additional languages a plus. Nice to Have - Direct experience with regulatory due-diligence system design or compliance-response programmes at a brand, retailer, standards body, or certification organisation. - Familiarity with sector-specific certification and standards frameworks: LWG, ZDHC, GOTS, FSC, RSPO, SBTi, or equivalent. - Experience with supply-chain technology platforms — traceability, risk management, supplier compliance, or ESG — in a customer-facing, consulting, or implementation capacity. - Understanding of product lifecycle management (PLM) processes and how PLM intersects with traceability, materials sourcing, and responsible sourcing programme design. - Background in management consulting with a supply-chain, sustainability, or regulatory compliance practice. - Experience contributing to industry working groups, regulatory comment processes, or sustainability coalitions Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role As a Talent Acquisition & People Success Partner, you will play a vital role in scaling our global teams and shaping a culture where every Inspectorian can thrive. This is a hybrid role that blends strategic talent acquisition with impactful people partnering. You will dedicate your expertise to our go-to-market teams, acting as a trusted advisor to its leaders.You will help us build a world-class employee experience, from the first conversation with a candidate to their ongoing growth and development at Inspectorio. What you'll do - Lead Full-Cycle Recruiting: You will own the entire recruitment process. This includes partnering with hiring managers to understand their needs, sourcing high-quality candidates, conducting interviews, and managing the offer process. - Build Strategic Talent Pipelines: You will develop proactive strategies to attract and engage top talent, using data and market intelligence to identify and connect with candidates for current and future roles. - Advise and Coach Leaders: Serve as a trusted partner to line managers. You will provide guidance on everything from team structure and performance management to employee development and engagement. - Drive Performance & Growth: You will support performance review cycles, help leaders set clear expectations, and partner on creating development plans that empower Inspectorians to grow their careers. - Strengthen Our Culture: You will champion Inspectorio’s values by translating employee feedback into meaningful actions, strengthening belonging, and coaching managers through sensitive employee relations issues with fairness and consistency. - Collaborate on Cross-Functional Projects: You will contribute to or lead People Team initiatives that support broader business goals, partnering with teams across Inspectorio to drive impact. - Leverage Data and AI: You will use people analytics and AI tools to inform your decisions, improve effectiveness, and provide insights that strengthen organizational health. Qualifications We believe that experience comes in many forms. If your background is close to what we are looking for, please consider applying, even if you don’t meet every requirement. - Approximately 4+ years of experience in full-cycle recruiting, preferably within a technology or SaaS company. - A deep understanding of how to source, attract, and hire for go-to-market roles, with specific experience supporting the US and EMEA markets. - Proven experience working effectively as part of a globally distributed, remote team. - Excellent communication and relationship-building skills, with a proven ability to partner effectively with hiring managers and advise senior leaders. - A proactive mindset toward using AI and data to make recruitment - Fluency in English. - Experience in a People Partner, HR Business Partner, or similar advisory role is a strong plus.Describe the experience and attributes of the ideal candidate Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.