Inspectorio

Role Description We are looking for a curious and detail-oriented junior Traceability Data Analyst to join our Customer Success team. This is a hands-on, ground-level role at the intersection of data operations, supplier engagement, and AI validation — ideal for someone early in their career who wants to build deep expertise in supply chain traceability within the consumer goods industry. You will play a critical role in unblocking traceability implementations by: - Chasing down data gaps - Engaging directly with suppliers - Ensuring data accuracy across our platform You'll also work closely with our Data Science team to help test and improve AI models in real-world conditions, and support our Center of Excellence (COE) as it navigates an evolving global regulatory landscape. Qualifications - 0–2 years of experience in data analysis, supply chain, quality assurance, or a related field — fresh graduates with relevant internships are welcome - Strong attention to detail and comfort working with incomplete real-world data - Clear communicator — able to engage professionally with suppliers and explain issues simply to non-technical stakeholders - Fluent in English (written and spoken); Mandarin Chinese is a strong advantage given our supplier base - Genuine interest in how global regulations around product traceability and supply chain transparency are evolving — you don't need to be an expert, but you should want to become one - Background or coursework in supply chain, sustainability, international trade, or consumer goods is a plus Requirements - Follow up with consumer goods suppliers to resolve data gaps, inconsistencies, and missing traceability information blocking implementation progress - Map data flows across supply chain tiers and identify where breakdowns occur - Review, validate, and correct incoming supplier data to ensure accuracy and completeness - Maintain clear records of data issues, resolutions, and supplier communications - Support the Data Science team in testing AI/ML model outputs against real traceability data - Identify where and why the AI gets things wrong, and document patterns to inform model improvements - Help Customer Success Managers monitor client progress, flag anomalies, and explain discrepancies to customers in plain language - Contribute to ground-level research on international traceability and product transparency regulations relevant to consumer goods (e.g. EUDR, CSRD, country-of-origin requirements) - Assist in drafting operating procedures, configuration guides, and data collection frameworks as regulatory requirements evolve - Bring genuine curiosity to understanding how incoming regulations will shape what data brands and suppliers need to collect — and help translate that into practical guidance Benefits - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

About the role As Director of Sales – APAC at Inspectorio, you will lead revenue growth across one of the company’s most strategic regions. You will be responsible for building and executing the regional go-to-market strategy, closing high-value enterprise opportunities, expanding existing accounts, and, eventually, developing a high-performing sales team. This is a player-coach role requiring a balance of strategic leadership and hands-on execution. You will personally lead complex sales cycles with global brands, retailers, and manufacturers while helping scale a repeatable, metrics-driven sales organization. You will work cross-functionally with Marketing, Product, Customer Success, Partnerships, and Sales leaders in other regions to ensure alignment on pipeline generation, account strategy, forecasting, and long-term growth. What you'll do Revenue Growth & Sales Strategy - Develop and execute short- and long-term sales strategies to drive predictable revenue growth across the APAC region. - Own regional sales targets, pipeline generation, forecasting accuracy, and quota attainment. - Identify and prioritize high-value target accounts, industries, and market opportunities. - Build territory, account, and opportunity plans that align with company growth objectives. - Partner with global Sales leadership to establish regional goals, quotas, KPIs, reporting structures, and forecasting methodologies. - Create and refine a repeatable, scalable sales process that improves win rates, sales cycle velocity, and forecast accuracy. Enterprise Sales Execution - Personally lead strategic enterprise sales opportunities from discovery through negotiation and close. - Develop trusted relationships with senior stakeholders across Quality, Sustainability, Sourcing, Supply Chain, Operations, and IT functions. - Understand customer pain points, business priorities, and operational challenges in order to position Inspectorio’s platform effectively. - Build compelling business cases and ROI narratives tailored to each prospect. - Lead contract negotiations and commercial discussions with enterprise customers. - Partner closely with Customer Success to drive customer expansion, retention, and long-term value realization. Industry & Product Expertise - Become a subject matter expert on Inspectorio’s platform so you can help customers understand how our solutions could solve their business problems - Clearly articulate Inspectorio’s value proposition to both business and technical stakeholders. - Stay informed on industry trends across retail, apparel, footwear, consumer goods, sourcing, compliance, sustainability, and supply chain technology. - Maintain a strong understanding of competitive offerings, market shifts, and emerging technologies, including AI and predictive analytics. Team Leadership & Development - Build, coach, and develop a high-performing sales team across APAC. - Support team members throughout the full sales cycle, including account planning, discovery, negotiation, and closing. - Foster a culture of accountability, collaboration, performance, and continuous improvement. - Hire, onboard, train, and retain top sales talent as the regional team scales. - Provide regular coaching, performance feedback, and career development support to team members. Operational Excellence - Drive disciplined CRM usage (prior Hubspot experience is ideal) and maintain high standards for pipeline management, forecasting, and reporting. - Use data and analytics to identify trends, improve team performance, and support decision-making. - Share regional performance metrics and insights across the broader revenue organization. - Ensure operational rigor across all stages of the sales process, from lead qualification through close. - Collaborate effectively with Marketing, Product, Partnerships, and Customer Success to improve conversion, retention, and expansion outcomes. Market Presence & Industry Leadership - Represent Inspectorio as a senior leader and ambassador across the APAC region. - Build and maintain a strong network of industry contacts across brands, retailers, manufacturers, sourcing organizations, and strategic partners. - Lead presentations at industry conferences, customer events, webinars, roundtables, and other external forums. - Support and host Inspectorio-led events, executive dinners, customer workshops, and regional networking opportunities. - Serve as a visible and credible voice for Inspectorio in the market by sharing industry insights, market trends, and thought leadership. - Develop strong in-person relationships with customers and prospects across the region, particularly in Hong Kong. - Travel regularly across APAC to meet with customers, attend events, support the team, and strengthen Inspectorio’s regional presence. Qualifications - 6+ years of enterprise software sales experience, including at least 4+ years in sales leadership roles. - Proven track record of exceeding revenue targets and scaling sales teams in high-growth SaaS or technology companies. - Experience selling into the apparel, footwear, retail, manufacturing, supply chain, sustainability, compliance, or related industries. - Strong experience selling complex enterprise technology solutions to both business and technical stakeholders. - Ability to engage and influence executive-level buyers, including CIOs, COOs, Heads of Supply Chain, Quality, Sustainability, Sourcing, and Operations. - Experience building repeatable sales processes, forecasting methodologies, and KPI frameworks. - Experience using CRM platforms such as HubSpot to manage pipeline and forecast accurately. - Proven ability to coach, motivate, and develop high-performing sales professionals. - Excellent communication, presentation, negotiation, and influencing skills. - Experience operating across multiple APAC markets and willingness to travel regularly across the region. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role At Inspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions. As a Customer Success Associate, you’ll work closely with CSMs across enterprise accounts, gaining hands-on exposure to real implementations and customer engagements. You’ll report directly to a Senior CSM and follow a structured individual development plan designed to build your capabilities progressively. Enterprise accounts at this level involve long implementation cycles, multiple stakeholders, and high client expectations, this role requires someone who can operate with professionalism and sound judgment from day one. What you'll do - Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration. - Assist in Business Reviews and strategic check-ins with customers. - Help prepare and present 360° views of customer health metrics and KPIs. - Contribute to renewal and invoicing activities to ensure timely contract continuity. - Support customer onboarding, configuration, and training aligned to their business processes. - Help identify customer risks and blockers to adoption, and coordinate with the Senior CSM to resolve them effectively. - Document customer insights and internal processes to ensure knowledge continuity across the team. - Build working knowledge of customer business contexts through business analysis, process mapping, and participation in strategic reviews. Qualifications - Customer Relationship & Advocacy – Builds trust-based connections and supports the team in advocating customer needs internally. - Based in Brazil, with full professional fluency in both Portuguese and English (written and verbal). - 2 years minimum experience in customer success, account management, consulting, or a client-facing role in a SaaS or tech environment. - Customer & Business Insight – Gathers and applies business context to improve outcomes and customer engagement. - Platform & Technical Acumen – Learns to navigate Inspectorio’s platform, supporting client configurations and resolving usage challenges. - Customer Journey Support – Assists with key lifecycle milestones including onboarding, engagement, and renewal. - Effective Communication – Prepares materials for executive-level meetings and participates in strategic conversations. - Adaptability & Growth Mindset – Embraces feedback and change, eager to grow and learn in a dynamic SaaS environment. - Detail-oriented, organized, and able to manage multiple tasks simultaneously. Strong interpersonal skills and a customer-first mindset. - Comfortable using AI tools (e.g., ChatGPT, Claude, Gemini) to improve personal productivity, drafting, summarizing, creating automations or preparing materials faster and with more consistency. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role At Inspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions. As a Customer Success Associate, you’ll play a critical role in supporting our Customer Success Managers in delivering exceptional customer experiences. You’ll work on real projects that improve internal operations, support customer engagements, and contribute to driving platform adoption. This is an excellent opportunity for someone eager to learn the SaaS business, develop customer-facing experience, and gain exposure to enterprise client management. What you'll do - Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration. - Develop a strong understanding of customers’ businesses, goals, and challenges. - Assist in Business Reviews and strategic check-ins with customers. - Help prepare and present 360° views of customer health metrics and KPIs. - Contribute to renewal and invoicing activities to ensure timely contract continuity. - Support customer onboarding, configuration, and training aligned to their business processes. - Help identify and resolve customer concerns and blockers to adoption. - Stay current on Inspectorio’s product updates and industry developments. - Document customer insights and internal processes to ensure knowledge continuity across the team. - Conduct basic business analysis and process mapping in collaboration with internal teams. - Describe the experience and attributes of the ideal candidate. Qualifications - Customer Relationship & Advocacy – Builds trust-based connections and supports the team in advocating customer needs internally. - Customer & Business Insight – Gathers and applies business context to improve outcomes and customer engagement. - Platform & Technical Acumen – Learns to navigate Inspectorio’s platform, supporting client configurations and resolving usage challenges. - Customer Journey Support – Assists with key lifecycle milestones including onboarding, engagement, and renewal. - Effective Communication – Prepares materials for executive-level meetings and participates in strategic conversations. - Adaptability & Growth Mindset – Embraces feedback and change, eager to grow in a dynamic SaaS environment. - Excellent English & Portuguese communication skills. (written and verbal) - Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment. - Genuine interest / knowledge in manufacturing, supply chain or retail. - Proficiency in AI tools. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role As global supply chains face increasing regulatory scrutiny, sustainability mandates, and rising expectations for transparency, the ability to implement and embed effective traceability and responsible sourcing programmes has become a strategic imperative for brands and retailers worldwide. - Inspectorio is seeking an Implementation Program Lead - Traceability & Responsible Sourcing to join our Implementations & Solutions team. This is a senior individual contributor role for a domain expert who combines deep knowledge of global supply-chain traceability and responsible sourcing with the ability to guide enterprise customers through complex programme implementation and long-term adoptio. - The ideal candidate brings hands-on experience running or advising on multi-tier traceability programmes, a strong understanding of the evolving global regulatory landscape, and the credibility to act as a trusted subject-matter expert for both customers and internal teams. This role operates across the full programme lifecycle — from implementation through to sustained adoption — and serves as a critical bridge between our customers' operational realities and Inspectorio's platform capabilities. What you'll do Programme Implementation & Adoption - Support customers in implementing Inspectorio's traceability and responsible sourcing solutions, ensuring alignment between platform capabilities and customers' business objectives and supply-chain realities. - Guide customers through the operational and organisational changes required to successfully embed traceability and responsible sourcing programmes — from initial rollout through to sustained, long-term adoption. - Identify and address adoption gaps by diagnosing root causes at the process, supplier, and programme-maturity level, and designing targeted interventions that drive measurable improvement. - Develop and maintain customer-specific programme roadmaps that connect implementation milestones to tangible business and compliance outcomes. Subject-Matter Expertise & Advisory - Serve as the internal and external subject-matter expert on traceability and responsible sourcing — advising customers, Customer Success Managers, Solution Consultants, and Implementation PMs on domain-specific programme design, best practices, and emerging requirements. - Act as a liaison between customers' supply-chain, compliance, and procurement teams and Inspectorio's internal functions, translating real-world operational complexity into actionable implementation and product guidance. - Advise customers on the evolving global regulatory landscape — including deforestation regulations, supply-chain due diligence requirements, sector-specific certification standards, and responsible sourcing frameworks — and their implications for programme design and data requirements. - Stay current on regulatory developments, industry standards, and market trends across key regions and commodities, ensuring Inspectorio and its customers are well-positioned to respond to new requirements as they emerge. Cross-Functional Collaboration & Internal Leverage - Work closely with Customer Success, Solution Consulting, Implementation PMs, and the Centre of Excellence to ensure a cohesive customer experience and consistent programme outcomes across the implementation lifecycle. - Partner with Customer Success Managers to translate programme maturity insights into strategic customer conversations, supporting QBR preparation and long-term account development. - Maintain visibility into the pre-sales pipeline to surface emerging prospect demands, regulatory trends, and evolving customer expectations — informing how the broader team positions and scopes traceability engagements. - Consolidate field insights from customer programmes and feed structured feedback into Product and CoE, helping shape solution evolution, workflow improvements, and adoption frameworks. Knowledge Development & Enablement - Build and maintain traceability and responsible sourcing playbooks, programme frameworks, and vertical-specific implementation guides for internal use across the Implementations & Solutions team. - Enable Customer Success Managers and Solution Consultants with domain knowledge, equipping them to have more informed customer conversations and reducing dependency on this role for routine advisory. - Contribute to Inspectorio's external positioning through thought leadership: industry working groups, white papers, webinars, and engagement with standards bodies and regulatory forums. Qualifications Must-Have - 7+ years of experience in supply-chain traceability, responsible sourcing programme management, supply-chain sustainability, or a closely related field — with direct, hands-on experience designing or advising on multi-tier traceability programmes. - Strong knowledge of the global regulatory landscape governing supply-chain transparency and responsible sourcing, including deforestation regulations (e.g. EUDR), supply-chain due diligence laws, and sector-specific compliance frameworks. - Experience in at least one traceability-adjacent domain: forest-risk commodity sourcing, leather and materials traceability, food and agriculture chain-of-custody, textile fibre traceability, or equivalent. - Demonstrated ability to diagnose adoption challenges in enterprise programme rollouts and design practical, supplier- and operations-level interventions that drive measurable change. - Experience facilitating workshops, advisory sessions, or programme reviews with enterprise-level supply-chain, compliance, or procurement stakeholders. - Strong communicator and trusted advisor: able to engage credibly at executive level while remaining grounded in operational reality. - Comfortable operating in a fast-moving, global, remote-first environment across EMEA and Americas time zones. - Fluent English; additional languages a plus. Nice to Have - Direct experience with regulatory due-diligence system design or compliance-response programmes at a brand, retailer, standards body, or certification organisation. - Familiarity with sector-specific certification and standards frameworks: LWG, ZDHC, GOTS, FSC, RSPO, SBTi, or equivalent. - Experience with supply-chain technology platforms — traceability, risk management, supplier compliance, or ESG — in a customer-facing, consulting, or implementation capacity. - Understanding of product lifecycle management (PLM) processes and how PLM intersects with traceability, materials sourcing, and responsible sourcing programme design. - Background in management consulting with a supply-chain, sustainability, or regulatory compliance practice. - Experience contributing to industry working groups, regulatory comment processes, or sustainability coalitions Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role As a Talent Acquisition & People Success Partner, you will play a vital role in scaling our global teams and shaping a culture where every Inspectorian can thrive. This is a hybrid role that blends strategic talent acquisition with impactful people partnering. You will dedicate your expertise to our go-to-market teams, acting as a trusted advisor to its leaders.You will help us build a world-class employee experience, from the first conversation with a candidate to their ongoing growth and development at Inspectorio. What you'll do - Lead Full-Cycle Recruiting: You will own the entire recruitment process. This includes partnering with hiring managers to understand their needs, sourcing high-quality candidates, conducting interviews, and managing the offer process. - Build Strategic Talent Pipelines: You will develop proactive strategies to attract and engage top talent, using data and market intelligence to identify and connect with candidates for current and future roles. - Advise and Coach Leaders: Serve as a trusted partner to line managers. You will provide guidance on everything from team structure and performance management to employee development and engagement. - Drive Performance & Growth: You will support performance review cycles, help leaders set clear expectations, and partner on creating development plans that empower Inspectorians to grow their careers. - Strengthen Our Culture: You will champion Inspectorio’s values by translating employee feedback into meaningful actions, strengthening belonging, and coaching managers through sensitive employee relations issues with fairness and consistency. - Collaborate on Cross-Functional Projects: You will contribute to or lead People Team initiatives that support broader business goals, partnering with teams across Inspectorio to drive impact. - Leverage Data and AI: You will use people analytics and AI tools to inform your decisions, improve effectiveness, and provide insights that strengthen organizational health. Qualifications We believe that experience comes in many forms. If your background is close to what we are looking for, please consider applying, even if you don’t meet every requirement. - Approximately 4+ years of experience in full-cycle recruiting, preferably within a technology or SaaS company. - A deep understanding of how to source, attract, and hire for go-to-market roles, with specific experience supporting the US and EMEA markets. - Proven experience working effectively as part of a globally distributed, remote team. - Excellent communication and relationship-building skills, with a proven ability to partner effectively with hiring managers and advise senior leaders. - A proactive mindset toward using AI and data to make recruitment - Fluency in English. - Experience in a People Partner, HR Business Partner, or similar advisory role is a strong plus.Describe the experience and attributes of the ideal candidate Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

About the role We are looking for a Product Safety & Quality leader to join our Center of Excellence (CoE) for Traceability, Sustainability, and Product Compliance. This role will strengthen our expertise in consumer goods and hardlines, bringing hands-on understanding of production processes, quality assurance, inspections, and product safety considerations across global supply chains. The ideal candidate combines operational experience with strategic thinking. They are curious, collaborative, and passionate about building safer, more transparent, and more responsible supply chains. This is a dynamic, cross-functional role with exposure to Product, Sales, Marketing, Customer Success, and external stakeholders. What you'll do Domain Expertise & Advisory - Serve as a subject matter expert on product safety and quality within consumer goods and hardlines. - Bring practical knowledge of production environments, inspection processes, and safety considerations across the supply chain. - Provide guidance on product integrity, risk mitigation, and compliance best practices. - Monitor industry and regulatory trends impacting product safety and quality, helping translate them into actionable insights. CoE Development & Cross-Functional Collaboration - Contribute to shaping the focus areas, structure, and operating model of the CoE. - Collaborate closely with Product, Sales, Marketing, Customer Success, and Partnerships to ensure alignment between market needs and internal priorities. - Support the integration of product safety and quality perspectives into broader traceability and sustainability initiatives. Customer & Market Engagement - Participate in events and selected customer conversations as a subject matter expert. - Support commercial teams in navigating complex product safety and quality discussions. - Help strengthen our credibility in the market through insights, frameworks, and thought leadership. Knowledge & Enablement - Contribute to the development of internal playbooks, enablement materials, and best practice guidance. - Help ensure product safety and quality knowledge is structured, accessible, and consistently understood across teams. Qualifications - 5+ years of experience in product safety, quality, compliance, consulting, or related roles within consumer goods, hardlines, or similar industries. - Solid understanding of production and supply chain processes. - Experience engaging with inspection agencies, labs, manufacturers, or quality assurance teams. - Proven ability to manage multi-workstream, cross-functional initiatives. - Passion for sustainability, traceability, and responsible supply chains. - Curious, adaptable, and energized by working in a fast-paced, evolving environment. - Fluent in English; Spanish is a plus. Benefits Why it would be awesome to work with us - 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. - 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. - 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. - 🌱 Grow with us: We're invested in your personal and professional development. - 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. - 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. - 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values - EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. - AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. - COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. - HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

• Own delivery of customer implementations from pre-kickoff handoff through go-live • Define and manage implementation plans, milestones, dependencies, and success criteria • Ensure consistent execution across accounts, aligned with Inspectorio’s implementation methodology • Lead kickoff sessions, recurring project status meetings, and executive updates (Executive & SteerCo, where applicable) • Track progress against plan; proactively identify and mitigate risks, issues, and scope changes • Drive decisions, unblock teams, and escalate effectively when needed • Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation • Coordinate with Product for discovery related to new capabilities • Work with Customer Success Managers to ensure a smooth transition from implementation to adoption • Act as the primary execution lead for customer-side stakeholders during implementation • Support CS in planning and managing UAT preparation and execution • Ensure Solution Consultants and Product provide required technical support during UAT as needed • Track readiness milestones and dependencies to ensure all go-live criteria are met before launch • Contribute to improving implementation playbooks, templates, and best practices • Provide feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities.

• Manage a portfolio of key customer accounts and help drive CS metrics such as GRR, NRR and Adoption. • Build and deepen executive relationships with customers through QBRs (Quarterly Business Review), MBRs and regular check ins. • Present a company 360 view of customers’ key performance metrics and health score. • Propose, develop and lead the execution of adoption plans and corrective action plans, successfully prescribe impactful solutions. • Influence long-term strategic direction to C-level executives and serve as a supporting business partner. • Ensure the health of the account remains high at all times by producing documents, meetings, presentations, reports, and webinars. • Ability to establish and grow in senior-level relationships (Directors, VP, etc.) being seen as a trusted advisor. • Build and deepen relationships with customer stakeholders by delivering top-notch services. • Inform account strategy in generating and developing business growth opportunities, working collaboratively with leaders, and Product. • Negotiate with stakeholders both internal and external to arrive at optimal solutions to resolve client business problems. • Create and maintain clear Ways of Working that will guide the partnership. • Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer. • Influence long term strategic direction and serve as the product expert. • Be able to prioritize across multiple work streams to ensure client satisfaction while still holding Inspectorio’s development capacity as a top priority. • Understand each customer’s Quality and Sustainability goals, strategic growth plans, business drivers, technology strategy, and competitive landscape. • Lead system configuration conversations with the client and collaborate closely with Product and Solutions Consulting teams to complete the work necessary to resolve the business problems. • Facilitate system integrations by working closely with business and IT stakeholders externally as well as Engineering and Product teams internally. • Stay up to date with all Product and major Industry developments - Successfully prescribe an impactful solution and be able to convince customers of the impact. • Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently. • Be able to navigate the complexities of a Fortune 100 size enterprise to arrive at solutions that are optimal for all involved stakeholders. • Use active listening to truly understand and translate business problems into concrete requirements, and be able to find suitable solutions through configuration, process recommendations, or product development.

• Own delivery of customer implementations from pre-kickoff handoff through go-live • Define and manage implementation plans, milestones, dependencies, and success criteria • Ensure consistent execution across accounts, aligned with Inspectorio’s implementation methodology • Lead kickoff sessions, recurring project status meetings, and executive updates • Track progress against plan; proactively identify and mitigate risks, issues, and scope changes • Drive decisions, unblock teams, and escalate effectively when needed • Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation • Coordinate with Product for discovery related to new capabilities • Work with Customer Success Managers to ensure a smooth transition from implementation to adoption • Act as the primary execution lead for customer-side stakeholders during implementation • Set clear expectations on scope, timeline, responsibilities, and dependencies • Drive customer accountability for inputs, decisions, and readiness activities • Support CS in planning and managing UAT preparation and execution • Ensure Solution Consultants and Product provide required technical support during UAT as needed • Track readiness milestones and dependencies to ensure all go-live criteria are met before launch • Contribute to improving implementation playbooks, templates, and best practices • Provide feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities • Help scale implementation delivery as volume and complexity grow.