Role Description The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow. What You Will Do - Dealership Engagement - Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement. - Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes. - Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations. - Identify and interpret industry metrics as value realization evidence. - Consultative Engagement - Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda. - Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses. - Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly. - Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery. - Platform Expertise and Scalable Delivery - Maintain current mastery of the Tekion platform across all relevant modules. - Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function. - Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model. - Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply. Qualifications - Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions. - The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know. - Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains. - Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action. - Ability to travel up to 50% by plane/car. Requirements - Prior experience with Tekion or a comparable DMS at an administrative or power user level. - Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment. - Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI. - Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree. Benefits - Competitive compensation and generous stock options. - 100% employer-paid top-of-the-line medical, dental and vision coverage. - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper. - Work on the latest and coolest technologies – everything is home-grown and built ground-up. - A dynamic work environment with a strong sense of community and collaboration. - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy. - Exciting opportunities for career growth and development. Company Description Current Tekion Employees – Please apply via Greenhouse Internal Job Board.

Role Description As a Customer Success Manager at Centralize, you'll join as an early member of the Customer Success team, partnering directly with our Head of Customer Success to shape how we onboard, educate, and support customers at scale. You'll own a portfolio of mid-market and growth-stage customers while leading onboarding, implementation, and adoption. - Serve as the primary point of contact for a portfolio of customers, owning their outcomes end-to-end. - Manage onboarding, implementation, and adoption for new customers - getting them live, active, and realizing value quickly. - Run customer trainings, onboarding sessions, and executive business reviews. - Monitor and prioritize your book of business using customer health signals, proactively identifying at-risk accounts and escalating appropriately. - Drive product adoption, engagement, retention, and expansion opportunities across your portfolio. - Own renewals and support expansion conversations in partnership with your Account Executive. - Build and maintain scalable onboarding, implementation, and customer success playbooks that can serve customers at volume. - Develop and deliver self-serve training content, help documentation, and education programs that empower customers to become self-sufficient. - Own the support experience for your book — triaging, routing, and quarterbacking resolution for customer issues in partnership with Engineering. - Work cross-functionally with Sales, Engineering, and Leadership to improve the customer experience. - Act as the voice of the customer — synthesizing feedback from your portfolio and partnering closely with Product and Engineering on feature requests and roadmap input. - Proactively flag insights, trends, and risks from your book to inform broader business decisions. Qualifications - 3+ years of experience in Customer Success, Implementation, Technical Account Management, or a related customer-facing role. - Experience onboarding and supporting customers in a B2B SaaS environment. - Strong project management skills. - Comfortable leading conversations with both end users and executive stakeholders. - Highly organized, proactive, and naturally take ownership. - Strong problem-solving skills and ability to operate with limited structure. - Excited to work in a fast-moving startup environment and help build a function from the ground up. - Strong technical curiosity and ability to learn complex workflows quickly. Benefits - Joining right as we launch publicly and the category goes mainstream. - Work with some of the most cutting-edge GTM teams like Webflow, Intercom, Brex, Cognition, Cresta, and LangChain. - Backed by the people who built modern enterprise software. - Angels include Cal Henderson (Co-Founder, Slack), Noah Weiss (former CPO, Slack), Eleanor Dorfman (Head of Sales, Anthropic), and GTM leaders from Figma, Box, Dropbox, and Notion. - You're a power user of what you sell. Your workflow is the proving ground. Your feedback moves the roadmap.

Role Description RRC is seeking a talented Automation Systems Specialist to help us build the future of U.S. and Canada energy production from both remote work locations and any one of our Canadian office locations. This is an opportunity to work at the forefront of the evolving energy production landscape. Core Values - Client Satisfaction – understands the goal of always exceeding our client’s expectations - Employee Happiness – able to work well with others, communicate clearly with coworkers, promote a positive work environment, and mediate conflicts between team members - Quality Work - able to take ownership, work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously - Above and Beyond - versatile, flexible, able to anticipate the needs of the company, take the initiative, and willing to go out of your way to assist others Essential Duties and Responsibilities - Develop, maintain, and enhance engineering automation tools, custom applications, and software solutions that improve efficiency and project delivery. - Create and support custom AutoCAD and Civil 3D automations, plug-ins, scripts, and workflows using available APIs and development frameworks. - Automate repetitive engineering and drafting tasks to improve consistency, accuracy, and productivity. - Develop data-driven solutions for geometry creation, labeling, quality control, standards enforcement, and engineering deliverables. - Build and maintain integrations between engineering software, databases, GIS platforms, business systems, and project management tools. - Develop and support APIs, automated workflows, and data pipelines that facilitate information exchange between systems. - Collaborate with engineers, designers, project managers, and technical teams to identify opportunities for automation and process improvement. - Assist with the development and maintenance of engineering standards, templates, libraries, and automation frameworks. - Participate in testing, validation, deployment, and continuous improvement of automation tools and software applications. - Develop technical documentation, user guides, and training materials for internal users. - Provide technical support and training to engineers and designers utilizing automation solutions. - Ensure compliance with company standards, quality procedures, and best practices for software development and engineering workflows. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Engineering, Civil Engineering, or a related technical discipline required. - 5+ years of experience developing automation tools, engineering software, custom applications, or CAD-based solutions. - Experience within renewable energy, utility, infrastructure, civil engineering, structural engineering, geotechnical engineering, environmental consulting, or surveying industries preferred. - Experience working within AutoCAD, Civil 3D, or similar engineering software environments. - Proficiency in C#, VB.NET, Python, AutoLISP, C++, or relevant languages required. - Experience working with SQL databases and data management systems. - Familiarity with software development practices including version control, testing, documentation, and deployment processes. - Experience utilizing Git, GitHub, or similar version control platforms. - Strong analytical, troubleshooting, and problem-solving abilities. - Ability to translate engineering workflows into scalable software and automation solutions. - Strong verbal and written communication skills. - Ability to work independently and within multidisciplinary teams. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Experience developing custom solutions for Autodesk Civil 3D. - Experience integrating engineering software with APIs, databases, cloud platforms, and business systems. - Familiarity with GIS technologies including ArcGIS, QGIS, PostGIS, or relevant technology. - Experience with Power BI, Tableau, or other business intelligence platforms. - Experience utilizing development tools and emerging technologies. - Knowledge of engineering project delivery processes and multidisciplinary coordination. Benefits - Flexible work hours to accommodate work-life balance. - Health, dental, and vision insurance. - 401k matching. - Bonus eligibility. - Tuition reimbursement for certain pre-approved education pursuits. - RRSP matching (Canada), 401k matching (US).

• Own the full customer lifecycle, with emphasis on revenue retention and expansion. This includes ensuring renewals, identifying upsell opportunities, and driving new license and service agreements. • Act as a strategic partner to your customers, understanding their business outcomes and demonstrating how Wind River's products and services can help them achieve their goals. • You'll be proactive in "walking the halls", identifying new business problems they may not realize they have and providing solutions. • Be a revenue driver. Scout for new opportunities to expand Wind River’s footprint within existing accounts by deeply understanding customer initiatives and challenges as well as organizational and external impacts. • Serve as a customer advocate and a strategic internal resource. Marshal cross-functional teams—including Engineering, Product Management, Professional Services, and Technical Support—to address customer needs and ensure they meet their project milestones and ROI objectives. • Prevent churn by monitoring customer health, proactively addressing any concerns, and ensuring a positive, high-value customer experience. • Develop customers into positive references, building "customers for life" who are willing to publicly and privately endorse Wind River. • Maintain a detailed record of all customer interactions, sentiment, and opportunities in our customer intelligence platform to provide visibility across the organization. • Serve as a key partner to Wind River Product and Sales teams with relevant learnings from our major customers that may impact product roadmaps and sales plans.