ICW Group

Title: QA Engineer - AI and ML Location: CA-San Diego Job Description: PURPOSE OF JOB The QA Engineer for AI and ML Platforms establishes and evolves quality engineering practices for cloud-native and AI/ML platform solutions, ensuring reliability, scalability, and reproducibility across data, model, and infrastructure layers. The position serves as a key contributor in defining test strategies for distributed systems, data pipelines, and machine learning workflows within AWS and Snowflake environments. ESSENTIAL DUTIES AND RESPONSIBILITIES Executes tasks that span across multiple systems/processes for one or more business projects/areas. - Reviews, analyzes, and evaluates business and IT systems and user needs to determine the best test approach. - Estimates, prioritizes, plans, and coordinates test activities. - Identifies, records, thoroughly documents, and tracks bugs. - Partners with the Development team to perform test via standards based on APIs for communicating between applications. - Tracks quality assurance metrics including reporting on pre-defined KPI, defect densities, and open defects counts. - Influences quality engineering best practices within the scrum team. - Executes and maintains automated regression test suites using open source tools. - Follows standards in accordance with company policy and regulation (MAR, HIPAA, ISO 2700, ISO 27001, etc.). - Recommends process improvement and strengthens the quality standards and implements those improvements on approval. - Audits test deliverables to ensure they meet standards and takes corrective action to mitigate variances. - Leads the QA efforts for large initiatives and collaborates closely with external vendor partners (offshore, nearshore) for work assignments, status calls, working sessions, triage calls etc. Develops detailed, comprehensive, and well-structured test plans and test cases. - Develops, publishes, and implements test strategy, test plans, and test scripts. - Develops and applies testing processes to new and existing products to meet stakeholders needs. - Develops and maintains automated test harnesses and libraries. - Develops and maintains testing standards, procedures, and guidelines to ensure consistent testing procedures. - Creates tests that cover functionality, load, security, etc. at the API and GUI levels. - Identifies risks and develops mitigation strategies. Becomes a subject matter expert for one or more business areas and technical product. - Delivers quality process training to technical staff. - Acts as an internal quality consultant to advise or influence business or technical partners. - Performs quality audits across the various IT functions to ensure that quality standards, procedures, and methodologies are being followed. - Partners with distributed teams, outside vendors, or offshore testing partners. - Coaches and educates others to increase early defect detection rates and decrease defect escape rates. Defines and Implements quality strategies for cloud-native AI and ML platforms. - Partners with Data Scientists and ML Engineers to design and execute testing strategies for AI/ML applications and pipelines, including pipeline validation, data validation, feature and model validation, inference testing, integration and API testing. - Implements testing strategies for infrastructure as code (IaC), including validation of AWS resources provisioned via tools such as Terraform or CloudFormation. - Establishes automated quality gates within CI/CD pipelines to enforce testing standards across build, deploy, and release stages. - Defines observability and quality signals, including logs, metrics, and traces, to proactively detect defects in production systems. Contributes hands-on to debugging and root cause analysis across application, data, and platform layers. - Leads validation of non-functional requirements including performance, scalability, reliability, and resiliency of AI and ML platforms. SUPERVISORY RESPONSIBILITIES This role does not have direct reports but may mentor and/or train less experienced team members. EDUCATION AND EXPERIENCE Bachelor’s degree from four-year college or university IN Computer Science, Information Systems or related field, or equivalent work experience. Minimum 4 years of related experience. Minimum 5 years of IT and/or relevant business experience. CERTIFICATIONS, LICENSES, REGISTRATIONS Certificated Software Test Engineer (CSTE) or International Software Testing Qualification Board (ISTQB) preferred. CP-SAT Selenium Automation Testing certification preferred. Foundation level API certification preferred. KNOWLEDGE AND SKILLS - Ability to anticipate user behavior or risks to systems; ability to work independently; experience querying and using data to enhance testing approach/scope. - Ability to quickly understand and gain domain expertise with complex existing applications and architecture. - Ability to validate data transformations and perform End-to-End validations for ETL/ API enabled integrated systems. - Ability to work effectively with geographically remote and culturally diverse teams. - Experience in analyzing requirements to reduce ambiguity and increase testability; experience developing and reviewing test plans, test cases, and test scripts. - Experience mentoring junior (less experienced) QA team members. - Knowledge of Insurance Industry best practices and business workflows a plus, and Industry standard certification in Quality Assurance is strongly desired. - Must have a customer-service mentality to resolve/avoid conflict and enable a team approach. Ability to speak in front of teams, stakeholders, and management. - Must have ability to learn, analyze, and interpret technical documentation such as software requirements, detailed designs, flow charts and database schemas. - Strong experience with SQL and SQL and database schema designs and experience with building automation frameworks is a must. - Understanding of the software development life cycle processes; understanding of different testing methodologies and their proper application. - Work effectively in both Agile/Scrum and Waterfall (for specific external vendor-led efforts) frameworks. - Expertise with automation feasibility definition and hands-on execution experience; ability to train others on automation practices and tools. - Works in an agile manner and must be flexible to changing priorities. - Experience testing ML frameworks and tools, preferably SageMaker, MLFlow, SnowflakeML. - Experience validating data platforms, ETL/ELT pipelines, or data warehousing solutions such as Snowflake. - Hands-on experience on AI/ML pipeline validation, data validation, model validation, integration and API testing. - Experience implementing automated testing within CI/CD pipelines and working in DevOps-oriented environments. - Experience with testing cloud platforms and cloud resource provisioning (AWS preferred), Infrastructure as Code (IaC), containerization tools like Docker and Kubernetes. PHYSICAL REQUIREMENTS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally the work environment may be loud. WORK ENVIRONMENT This position operates in an office environment and requires the frequent use of computer, telephone, copier and other standard office equipment. We are currently not offering employment sponsorship for this opportunity. #LI-TM1 #LI-HYBRID The current range for this position is $95,378.98 - $160,850.17 This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. WHY JOIN ICW GROUP? - Challenging work and the ability to make a difference - You will have a voice and feel a sense of belonging - We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match - Bonus potential for all positions - Paid Time Off - Paid holidays throughout the calendar year - Want to continue learning? We’ll support you 100%

Role Description The Scrum Master facilitates and guides the agile practice within the product development teams. This position plays a crucial role in ensuring that the Scrum framework is effectively implemented, fostering collaboration, removing obstacles, and promoting continuous improvement between cross-functional teams. This position will be instrumental in shaping our Agile transformation journey and ensuring the successful delivery of our products. Qualifications - Bachelor's degree from four-year college or university preferred with a major or emphasis in Computer Science, Information Technology, or related field. - Minimum 8 years of experience as a Scrum Master or Agile Coach or similar role required. - Leadership experience required. - Experience in agile practices, patterns, and techniques. - Certified Scrum Master required, SAFe preferred. Requirements - Manages the development projects and drives sprint execution to ensure quality and timeliness. - Facilitates Scrum ceremonies, including: - daily stand-up, - sprint and release planning, - sprint review, and - retrospectives for two or more product teams. - Collaborates with Product Owners, Product Managers, and stakeholders to define product vision, roadmap, and priorities. - Guides team in time estimating practices utilizing techniques like Planning Poker. - Manages sprint execution through effective management of Scrum board and ensures that Jiras are up to date with acceptance criteria, estimates, etc. - Removes impediments and obstacles that hinder the team's progress. - Performs regular analysis of burndown charts and other portfolio planning tools. - Facilitates internal communication and keeps project stakeholders up to date on progress of projects. - Represents the team at broader planning and coordination sessions (e.g., Scrum of Scrums). - Presents high level Sprint and Program Increment execution report for product managers. - Identifies organizational impediments and systemic issues that hinder Agile adoption. - Works with multiple development vendor partners to build scalable products. - Mentors and supports scrum teams to adopt and follow agile values, principles, and practices. - Stays updated on industry trends, emerging Agile practices, and Scrum frameworks. - Facilitates Agile training, workshops, and communities of practice. - Implements Agile metrics and dashboards to track team performance. Benefits - The current range for this position is $105,780.03 - $189,347.93. Company Description ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

• Handle all aspects of workers’ compensation cases • Provide litigation services for assigned Workers’ Compensation matters • Manage the legal process from investigation to trial prep • Represent ICW Group in various courts and administrative boards • Analyze legal and factual issues and develop defense strategies • Provide accurate legal analysis and strategic recommendations

• Serve as main point of contact for customers, brokers, and account executives • Answer customer inquiries and resolve issues and complaints • Investigate customer complaints and provide timely resolutions • Maintain relationships with clients and listen to build value • Coordinate efforts with Medical Provider Network contacts • Participate in marketing for prospective business • Prepare customer care reports and analyze findings

• Identify and quantify policyholder Workers Compensation, Commercial Property, and/or Liability risks and communicate information internally. • Develop risk identification and quantification approaches for the organizations’ book of business. • Mitigate risk for small to midsized policyholders and establish positive relationships with customers and improve results of the assigned book of business. • Partner with internal stakeholders in conducting research or accident investigations to sustain claims and underwriting initiatives. • Schedule company surveys and account service plans to identify risk factors. • Mitigate risk by initiating and implementing corrective action recommendations and thorough execution of service plans. • Collaborate with underwriting and claims teams to develop, draft and present large account service proposals. • Perform accident investigations in support of claims and underwriting. • Deliver risk management services to customers to mitigate risk, identify exposures and/or mitigate claim costs. • Recommends methods to control or reduce risk based on assessment to customer base.

Role Description The purpose of this job is to establish collaborative relationships with agencies and producers to understand the external marketplace and underwrite within established guidelines. This role will evaluate routine business for risk acceptability, matching price to exposure, loss frequency, and severity for profitability, and rating plans/modifications for renewal retention. This role exists to ensure that the Company’s marketing and producer management objectives are met, through the generation and maintenance of a profitable book of business. Location: Candidates located in Indianapolis area or northern Indiana are preferred, as this role supports a territory covering that region. - Drives and manages a profitable and growing book of business. - Sells, services, and maintains a producer force that can sell and control a profitable and growing book of business. - Monitors production and quality of assigned producers. - Drives profitable sale of the Company's products including increasing sales of existing products and introducing new products as they are developed. - Develops the assigned producer group to improve the quality and quantity of the business we obtain from assigned producers. - Keeps alert to industry changes, including WCIRB/NCCI rulings, forms, and coverage changes. - Prospects and develops new business. - Prospects and prequalifies new producers to determine working relationship. - Appoints new quality producers; sets and monitors production expectations with each Agency. - Attains a thorough knowledge of the geographic territory assigned with regard to production sources, competitor activity, and economic and demographic idiosyncrasies. - Produces marketing research to help identify opportunities for management, product enhancements, new distribution channels, and new geographic markets with growth potential. - Utilizes underwriting authority to effectively price Company’s products. - Accepts or rejects simple to slightly complex risks, evaluating all risk characteristics (operations, financials, management, employees, prior experience, etc.) as compared to the average in its class and price for profit within Company Underwriting guidelines. - Delivers superior customer service through collaborative relationships. - Provides productions support through producer visitations and by participating in underwriting and production presentations. - Provides personal assistance to agents and insureds through regular visits to outside locations such as producer’s offices. - Maintains communication with customers through the use of Company technology. - Communicates decisions and resolves agent/customer concerns promptly. - Presents Agency Management solutions to agency principals and ICW management team. - Serves as the primary Company contact and representative with existing and prospective producers. Qualifications - Bachelor's degree from four-year college or university with a major or emphasis in Business, Accounting, Statistics, or related field or equivalent combination of education and experience. - Minimum 1 year of related experience and/or training required. Requirements - Current driver’s license required. Knowledge and Skills - Demonstrated ability to service the Company’s clients and maintain relationships with production sources. - Ability to apply fundamental Underwriting concepts, practices, and procedures in area of specialization. - Ability to read and interpret documents such as submissions, loss control reports, and standard policy form/endorsements. Physical Requirements - Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. - Role requires 50% travel to meet with clients, attend industry events, and develop new business opportunities. - Travel is usually limited to automobile but occasional air travel is required. - Requires regular visits to outside locations such as producer's offices. Work Environment - This remote/Indiana field position operates in a home office environment and requires the frequent use of a computer, telephone, copier and other standard office equipment. Salary Range The current range for this position is $90,559.93 - $152,723.07. This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. Benefits - Challenging work and the ability to make a difference. - You will have a voice and feel a sense of belonging. - We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match. - Bonus potential for all positions. - Paid Time Off. - Paid holidays throughout the calendar year. - Want to continue learning? We’ll support you 100%. Equal Opportunity Employer ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

• Identify and quantify policyholder Workers Compensation, Commercial Property, and/or Liability risks and communicate information internally. • Develop risk identification and quantification approaches for the organizations’ book of business. • Mitigate risk for small to midsized policyholders to establish positive relationships with customers. • Perform accident investigations and deliver risk management services to customers.

• Administers the Payroll system for all ICW Group Companies • Initiates process and sets up ICW companies as employers in new states, completing required paperwork and securing tax id • Processes payroll-related documents and responds to state disability, unemployment, and employment verification requests • Administers annual end of year and W-2 processes ensuring accurate, complete data is provided within the established legal deadlines • Prepares and processes off-cycle payrolls and manual checks as needed for new hires, terminations, bonuses, or other payments • Responds to payroll-related inquiries and resolves concerns • Maintains current working knowledge of payroll software and tax laws for all states with employees • Identifies and recommends updates to payroll processing and procedures • Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates • Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including team member timesheets, salaries, benefits, garnishments, taxes, and other deductions • Prepares and maintains accurate records and reports of payroll transactions • Ensures all team members are paid within legal time requirements and with proper calculations

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The purpose of this job is to establish collaborative relationships with agencies and producers to understand external marketplace and underwrites within established performance standards. This role evaluates complex business for risk acceptability; matching price to exposure, loss frequency and severity for profitability, and rating plans/modifications for renewal retention. This role exists to ensure that the Company’s marketing and producer management objectives are met, through the generation and maintenance of a profitable book of business in accordance with Company goals and guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES Drives and manages a profitable and growing book of business. - Sells, services and maintains a producer force that can sell and control a profitable and growing book of business. - Monitors the production and quality of assigned producers. - Drives profitable sale of the Company's products including increasing sales of existing products, and the introduction and selling of new products as they are developed. - Develops the assigned producer group to improve the quality and quantity of the business we obtain from assigned producers. - Serves as the primary Company contact and representative with existing and prospective producers. - Keeps alert to industry changes, including WCIRB/NCCI rulings, forms, and coverage changes. Prospects and develops new business. - Prospects and prequalifies new producers to determine working relationship. - Appoints new quality producers; sets and monitors production expectations with each Agency. - Maintains a thorough knowledge of the geographic territory assigned with regard to production sources, competitor activity, and economic and demographic idiosyncrasies. - Directs activities pertaining to industry affairs and trade show events including exhibiting, special events and lead generation follow up. - Manages marketing research to help identify opportunities for management, product enhancements, new distribution channels and new geographic markets with growth potential. - Supports strategic programs to promote new products, reposition existing products and integrate diverse corporate philosophies to support overall marketing and Underwriting efforts. - Utilizes high level underwriting authority to effectively price Company’s products. - Accepts or rejects complex risks, evaluating all risk characteristics (operations, financials, management, employees, prior experience, etc.) as compared to the average in its class and prices for profit within Company Underwriting guidelines. - Quotes retro, deductible plans, and other more complex pricing products and has a solid understanding of their various components. - Conducts customer presentations explaining these plans in detail. Delivers superior customer service through collaborative relationships. - Provides production support through producer visitations and by participating in underwriting and production presentations. - Provides personal assistance to agents and insureds through regular visits to outside locations such as producer’s offices. - Utilizes company technology to be available to customers when needed. - Effectively communicates decisions and resolves agent/customer concerns promptly. - Presents Agency Management solutions to agency principals and ICW management team. SUPERVISORY RESPONSIBILITIES This role does not have direct reports but may mentor and/or train junior team members. EDUCATION AND EXPERIENCE Bachelor's degree from four-year college or university in Business, Accounting, Statistics or related field, or equivalent combination of education and experience. Minimum 5 years of related experience in underwriting required, 7 years preferred. CERTIFICATES, LICENSES, REGISTRATIONS Current driver’s license required. KNOWLEDGE AND SKILLS - Demonstrated success servicing the Company’s clients and building and maintaining relationships with production sources. - Proven sales and effective relationship management skills. - Ability to apply fundamental to advanced Underwriting concepts, practices, and procedures in an area of specialization. - Ability to read and interpret documents such as submissions, loss control reports, and standard policy form/endorsements. - Demonstrated ability to lead special projects. - Ability to mentor and train professional and support staff. PHYSICAL REQUIREMENTS - Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. - Role requires 50%-75% travel to meet with clients, attend industry events, and develop new business opportunities. - Travel is usually limited to automobile but occasional air travel is required. - Requires regular visits to outside locations such as producer's offices. WORK ENVIRONMENT - This position operates in a home office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. - Ideal candidate will be located in North Metro Atlanta GA We are currently not offering employment sponsorship for this opportunity. #LI-KK1 #LI-REMOTE The current range for this position is $104,125.20 - $175,599.98This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. WHY JOIN ICW GROUP? - Challenging work and the ability to make a difference - You will have a voice and feel a sense of belonging - We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match - Bonus potential for all positions - Paid Time Off - Paid holidays throughout the calendar year - Want to continue learning? We’ll support you 100% ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. ___________________ Job Category Underwriting

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! ESSENTIAL DUTIES AND RESPONSIBILITIES Maximizes the value of the Excess Casualty product resulting from the work of the Scrum team. - Defines and communicates product vision, overall strategy and growth opportunities to business and IT stakeholders, with guidance from leadership and other Product team members. - Drives the continuous refinement of the product vision, roadmap, and strategy to drive optimum business value. - Works closely with business stakeholders across the organization to convert product ideas into a prioritized backlog according to business value or return on investment (ROI). - Participates in agile ceremonies such as sprint planning, iteration reviews, and retrospectives to ensure continuous improvement and iterative development. - Facilitates Product Grooming Backlog sessions to align priority & strategy for better cross functional collaboration. - Validates roadmap items prior to starting development work with guidance from business stakeholders as needed. - Remains accountable for each stage of the development process and the final product, evaluating progress and performance at each iteration and deciding whether the team can move on to the next steps. - Works closely with Technical Product Managers and Scrum master to ensure the successful execution of the product roadmap. - Anticipates product’s future needs by maintaining user personas and journey maps. - Owns and drives user-centric product outcomes collaboratively with business and IT leadership. - Researches and analyzes market trends and user needs to develop and shape the roadmap for the product. EDUCATION AND EXPERIENCE - Bachelor's degree from a four-year college or university is required with a major or emphasis in Business, Finance, Computer Science, Engineering, or related field. - Minimum 6 years of related experience inclusive of leading technical teams, collecting business needs, and translating requirements to a technical audience. - Experience in the insurance industry highly desired - Experience supporting an Excess Casualty insurance product highly desired - Minimum 3 years of experience as a Product Owner, Product Manager, or similar role, with a track record of successfully launching and managing products or platforms. CERTIFICATES, LICENSES, REGISTRATIONS - Certified Product Owner (CPO) required - SAFe certified preferred. KNOWLEDGE AND SKILLS - Knowledge of Agile processes and principles. - Understanding of the Insurance industry. - Ability to map value stream across business lines. - Possess technical expertise and understanding of product development practices. - Ability to balance technical constraints and a differentiated product that meets the needs of the marketplace. - Knowledge of mobile and web platform design conventions and technology limitations and opportunities. - Excellent written and verbal communication skills, experience working with cross-functional teams, and presenting to leadership. - Advanced proficiency with Microsoft Office applications including Word, Visio, Excel, Project, and PowerPoint. - Excellent organizational and time management skills. - Advanced analytical, qualitative, quantitative, and problem-solving skills. - Ability to apply critical thinking and analytical skills to recommend creative solutions to business and technical challenges. - Strong attention to detail. - Ability to multi-task in a fast-paced environment. #LI-DS1 #LI-Remote The current range for this position is $95,378.98 - $160,850.17This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. WHY JOIN ICW GROUP? - Challenging work and the ability to make a difference - You will have a voice and feel a sense of belonging - We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match - Bonus potential for all positions - Paid Time Off - Paid holidays throughout the calendar year - Want to continue learning? We’ll support you 100% ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. ___________________ Job Category IT