HKR

• Manage and scale $1M+ of weekly email traffic via Klaviyo automations and campaigns, driving revenue for a fast-moving eCom business. • Use LLMs like ChatGPT, Claude, Klaviyo AI, and Shopify’s native tools to build, test, and QA emails and flows at speed. • Spot and squash costly mistakes (broken links, merge-tag fails, off-brand copy) *before* they ship. • Build and optimize multi-step flows, run A/B tests on campaigns over 50k sends, and report on performance clearly. • Collaborate with a high-performance founder on strategy, while taking full ownership over execution. • Stay proactive with segmentation, timing, and deliverability improvements—and bring fresh, creative ideas to keep iterating.

• Take the wheel of the release process for both the browser and admin panel, navigating multiple teams and projects like a pro. • Act as the ultimate bridge between Infrastructure, Product, Devs, and QA to ensure every launch is smooth and hits the deadline. • Keep the release pipeline flowing with minimal friction, coordinating timelines so features and fixes land exactly when they should. • Guard the gates of quality, spotting and squashing issues before they reach the finish line to ensure a top-tier user experience. • Keep the vibes and the info flowing—maintaining clear communication so every stakeholder is aligned and ready for blast-off. • Level up our game by continuously tweaking and scaling the release process to make it faster, smarter, and more efficient.

• Own and evolve the brand’s visual identity, ensuring consistency across marketing materials, social platforms, and product-related designs. • Design eye-catching graphics for social media that stop the scroll and keep communities engaged. • Create custom logos and color palettes tailored to specific fan communities and initiatives. • Build visually compelling presentations and decks using Keynote or Google Slides. • Produce simple but effective video content using tools like After Effects or Premiere to support marketing campaigns. • Collaborate closely with marketing and outreach teams to bring creative ideas to life and elevate brand impact. • Experiment with visuals, test creative approaches, and share insights on what resonates best with audiences.

• Research and identify potential clients in the interior design world through social media, directories, and trade networks. • Send intro messages via email or text (using pre-approved templates) to pique curiosity and see who's ready to engage. • Qualify interest and flag hot opportunities for the sales team to follow up on. • Keep lead data clean, structured, and easy to work with inside the CRM. • Look into dormant or inactive accounts—see who’s still in the game and who’s moved on. • Collaborate with sales and marketing to fine-tune outreach strategies and align on the best targets.

• Respond promptly to customer tickets, currently handled via written communication and calls. • Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey. • Track and document ticket responses, keeping detailed records to enhance the customer experience and resolve any future inquiries smoothly. • Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response. • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.

• Hunt for new business across luxury retail, real estate, and fintech, turning skeptical prospects into long-term partners who trust our compliance magic. • Manage the full outbound cycle - from the first "hello" to the final handshake—positioning our crypto escrow and wallet screening as the ultimate "sleep-well-at-night" solutions. • Pitch like a pro to luxury dealers and private banks, explaining how we make high-value crypto transactions safe, simple, and totally legit. • Map out the elite ecosystems of Switzerland, the EU, and the UAE to find UHNW individuals and firms that need our specialized AML frameworks. • Build a legendary network of lawyers, advisors, and influencers in the high-net-worth space to keep the referral pipeline flowing. • Stay ahead of the curve on crypto trends and regulations, acting as the bridge between our tech-savvy operations and our high-end clientele.

• Research and identify potential clients across industries like hospitality, wellness, retail, media, and PR. • Hunt down decision-makers and build qualified lead lists for outbound campaigns. • Execute high-volume outreach via email, LinkedIn, and phone follow-ups to generate interest and book meetings. • Prepare leads by understanding their business, needs, and fit with the client’s offering before outreach. • Schedule qualified discovery calls and demos for the sales team. • Keep CRM (HubSpot) clean and updated with all outreach activities, lead statuses, and pipeline progress. • Collaborate closely with the US-based sales team via Slack to align on messaging and targeting. • Continuously improve outreach sequences, messaging, and lead qualification processes.

• Execute high-volume outreach campaigns to large segments of artists using CRM and email tools, driving engagement and platform activity. • Re-engage inactive or frustrated artists through thoughtful follow-ups, rebuilding trust and encouraging renewed participation. • Respond to artist replies with empathy and clarity — even when feedback is critical or conversations get tough. • Guide artists toward proven success actions (uploading work, optimizing listings, joining promotions, self-marketing). • Spot high-potential artists based on engagement and revenue signals and flag them for handoff to senior account managers. • Track outreach performance, monitor responses, and suggest improvements to messaging and campaign strategy. • Support inbound artist questions related to campaigns and platform usage, always pairing answers with proactive suggestions. • Log feedback, objections, and trends from artists to help improve processes, messaging, and platform trust. • Collaborate with internal teams (design, marketing, account management) to execute and optimize outreach campaigns.

• Research and identify potential clients across industries like hospitality, wellness, retail, media, and PR. • Hunt down decision-makers and build qualified lead lists for outbound campaigns. • Execute high-volume outreach via email, LinkedIn, and phone follow-ups to generate interest and book meetings. • Prepare leads by understanding their business, needs, and fit with the client’s offering before outreach. • Schedule qualified discovery calls and demos for the sales team. • Keep CRM (HubSpot) clean and updated with all outreach activities, lead statuses, and pipeline progress. • Collaborate closely with the US-based sales team via Slack to align on messaging and targeting. • Continuously improve outreach sequences, messaging, and lead qualification processes.

• Own the full Accounts Payable flow: reviewing supplier invoices, processing payments, matching charges, reconciling statements, and handling supplier inquiries. • Manage Accounts Receivable end-to-end: reviewing and sending invoices, monitoring aging reports, following up on overdue payments, and processing remittances. • Calculate quarterly royalties for licensing partners and artists, generate and send invoices, process payments, and maintain accurate royalty records. • Lead the Month-End Close process with a strong US GAAP mindset, including journal entries, reconciliations, and financial statement updates. • Work daily with QuickBooks, Ramp, Excel, and Airtable to keep financial data clean, accurate, and up to date. • Prepare and review P&L, Balance Sheet, and Cash Flow statements, partnering closely with the Finance Lead to spot anomalies and trends. • Support sales tax monitoring and filings across US states, coordinating with external CPAs when needed. • Prepare biweekly payroll for full-time and part-time employees. • Build and maintain financial reports, budget vs. actuals, and spend analyses to support leadership decision-making. • Improve internal workflows by testing automation and AI-powered tools to boost efficiency and accuracy.