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Customer Support Associate
Location
Brazil
Posted
58 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Support Associate
HKR
• Respond promptly to customer tickets, currently handled via written communication and calls. • Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey. • Track and document ticket responses, keeping detailed records to enhance the customer experience and resolve any future inquiries smoothly. • Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response. • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.
Job Requirements
- Strong written communication skills are essential, as over 95% of support interactions are handled via tickets, with only occasional outbound calls (less than 5%) at this time.
- Comfortable with the possibility of future inbound and outbound calls as our support model evolves to include more direct customer interactions.
- Experience in customer service and a proven track record of delivering exceptional support in a ticketing environment.
- Detail-oriented, with the ability to track and document responses accurately and maintain organized records for seamless follow-up.
- Ability to stay calm and solution-focused, particularly when handling multiple customer tickets or occasional calls with ease and professionalism.
- Flexibility and adaptability as our support model may change over time, including the potential for more phone-based interactions.
Benefits
- Fair market pay
- Remote, full-time job - work as an independent contractor from the comfort of your home!
- Rotating shifts, 10 AM - 7 PM / 4 PM - 1 AM schedule, including weekends (with 1 hour of lunch break 🍕)
- Start-up culture, young team, no egos, no BS
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