GLORY

• Lead the end-to-end delivery of customer projects, ensuring agreed scope, timelines, budgets, and quality objectives are achieved. • Establish and maintain project plans, RAID logs, resource requirements and delivery milestones. • Apply project management methodologies and governance frameworks to maintain control, accountability, and transparency throughout the project lifecycle. • Act as the primary point of contact for customer Programme and Project Managers throughout project delivery. • Lead customer-facing meetings, technical workshops, project reviews, and status presentations. • Manage software development, system integration, and technical deployment activities. • Capture, document, and manage business and technical requirements throughout the project lifecycle. • Lead change management and change control processes to ensure all scope modifications are assessed and appropriately governed. • Oversee release planning, release readiness, deployment activities, and post-release support. • Provide technical leadership and coordination during troubleshooting, defect resolution, root cause analysis, and issue management. • Define and manage testing strategies, test plans, acceptance criteria, and test execution activities. • Support pre-sales activities, including solution scoping, effort estimation, project planning assumptions, and responses to customer RFIs/RFPs.

• Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required. • Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions. • Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications. • Plans and prioritises workload to achieve business aims and meet customer needs. • Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine. • Documents system problems and preventative maintenance in customer site log. • Gathers and records machine information to monitor performance. • Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance. • Make recommendations for improving service, reliability and performance of equipment. • Escalates difficult technical problems by seeking timely advice or assistance from technical support. • Establishes preventative maintenance schedules and implements according to company specifications. • Assigned other job responsibilities within scope of position and to meet business demands

• Responsible for the overall direction, leadership, and evaluation of a sales team for a Glory Global Solutions Retail Markets sales region • Primary focus will be on increasing sales volume from new and existing accounts • Provide hands-on guidance, mentoring, and direction to the sales team • Lead the strategic approach to the marketplace as well as the tactical approach to goals and objectives to accomplish the long-term strategy of Glory Global Solutions • Responsible for leading effective sales strategies for multiple products serving multiple markets • Total travel to customer and prospective customer accounts is estimated to approximate 40%

• Independently acquire new customers in the retail environment with a focus on innovative cash-management solutions and newly developed software products • Actively develop the market and strategically expand business activities, including in segments such as fashion stores, pharmacies, and food & beverage • Targeted engagement and development of customers in these segments with a clear focus on generating and successfully closing new business • End-to-end responsibility for the entire sales cycle — from identifying relevant target customers, initial outreach and needs analysis, to solution presentation, proposal negotiation, and contract closing • Build, maintain, and continuously develop a robust sales pipeline to sustainably achieve sales targets • Position the company as an innovative solutions provider for modern retail processes and operational efficiency improvements in the cash cycle • Close collaboration with internal teams such as presales, service, and management to successfully implement customer-specific requirements • Continuous market and competitor monitoring and proactive identification of new business opportunities in the German retail market • Strategically expand existing customer relationships and identify additional cross- and upselling opportunities within the installed base • The role requires willingness to travel within Germany of up to 60%

• Proactively generate and qualify new business opportunities through outbound prospecting and strategic account engagement • Achieve assigned sales targets through effective pipeline management • Manage full sales lifecycle from lead generation to close • Maintain accurate CRM documentation and forecasting • Develop and execute territory and account plans • Build and sustain customer relationships • Partner cross-functionally to deliver solutions • Resolve customer issues quickly and professionally

• Proactively generate and qualify new business opportunities through outbound prospecting and strategic account engagement • Achieve assigned sales targets through effective pipeline management • Manage full sales lifecycle from lead generation to close • Maintain accurate CRM documentation and forecasting • Develop and execute territory and account plans • Build and sustain customer relationships • Partner cross-functionally to deliver solutions • Resolve customer issues quickly and professionally

• Heavy outbound calls to prospects and customers to drive bigger deals and more new opportunities. • Revenue: Develop, realize and maintain incremental revenue by selling and advocating GGS products and services “to”, “through” and “with” prospective customers within specified territory and / or assigned accounts. • Experience utilizing CRM software to document all sales activity, manage the sales pipeline and identify, track and facilitate closure of key opportunities. • Maintain on-going relationships with multiple contacts throughout client’s organizations and effectively utilize internal resources to insure smooth delivery of products/ services and payment. • Process all sales order paperwork in a timely fashion. • Resolve customer conflicts quickly. • Travel within geographic territory as required. • Reside in major metropolitan city within territory. • Travel to and attend trade shows promoting products when required as well as internal sales meetings arranged by the company. • Maintains a consultative or solutions-oriented selling style. • Experience and understanding of banking core systems and teller platforms a plus.

• Build a sustainable base of business that meets and exceeds revenue and order intake objectives for agreed upon accounts in assigned territory. • Support pipeline generation, prospecting, and early-stage opportunity development. • Drive new business growth across the banking industry (Banks and Credit Unions). • Work the entire sales pipeline daily, from creating new leads to closing new business. • Maintain and grow business relationships developed. • Heavy outbound calls to prospects and customers to drive bigger deals and more new opportunities. • Develop, realize and maintain incremental revenue by selling and advocating GGS products and services. • Utilize CRM software to document all sales activity, manage the sales pipeline and track opportunities. • Maintain on-going relationships with multiple contacts throughout client’s organizations. • Process all sales order paperwork in a timely fashion. • Resolve customer conflicts quickly. • Occasionally travel to customer and prospect sites, trade shows, and internal sales meetings.

• Heavy outbound calls to prospects and customers to drive bigger deals and more new opportunities. • Revenue: Develop, realize and maintain incremental revenue by selling and advocating GGS products and services “to”, “through” and “with” prospective customers within specified territory and / or assigned accounts. • Experience utilizing CRM software to document all sales activity, manage the sales pipeline and identify, track and facilitate closure of key opportunities. • Maintain on-going relationships with multiple contacts throughout client’s organizations and effectively utilize internal resources to insure smooth delivery of products/ services and payment. • Process all sales order paperwork in a timely fashion. • Resolve customer conflicts quickly. • Travel within geographic territory as required. • Reside in major metropolitan city within territory. • Travel to and attend trade shows promoting products when required as well as internal sales meetings arranged by the company. • Maintains a consultative or solutions-oriented selling style. • Experience and understanding of banking core systems and teller platforms a plus.

• Proactively generate and qualify new business opportunities through outbound prospecting and strategic account engagement • Achieve assigned sales (order intake) and revenue targets through effective pipeline management and strong closing skills • Manage full sales lifecycle from lead generation to close • Maintain accurate CRM documentation and forecasting • Develop and execute territory and account plans • Build and sustain customer relationships • Partner cross-functionally to deliver solutions • Resolve customer issues quickly and professionally • Represent the company at industry events and meetings • Travel within assigned territory for customer meetings