Role Description Du leitest Service-Meetings (wöchentlich & monatlich) und präsentierst relevante Reports. - Du stellst eine reibungslose Kommunikation und Koordination mit allen Fachbereichen sicher. - Du priorisierst Themen und steuerst Eskalationen gezielt und lösungsorientiert. - Du erkennst Risiken frühzeitig und sorgst für die Einhaltung von SLAs & Leistungsscheinen. - Du qualifizierst Beratungsanfragen vor und leitest sie an die passenden Teams weiter. - Du identifizierst Cross-Selling-Potenziale und unterstützt aktiv den Vertrieb. Qualifications - Im IT-Service Management bringst du fundierte Erfahrung mit, idealerweise im Umfeld von Managed Services oder IT-Outsourcing. - Kommunikationsstärke und eine ausgeprägte Kundenorientierung zeichnen dich aus, und auch in herausfordernden Situationen moderierst du sicher und souverän. - Du arbeitest strukturiert und erklärst komplexe Themen verständlich und nachvollziehbar. - ITSM-Prozesse wie Incident-, Problem-, Change- oder Eskalationsmanagement sind für dich keine Fremdworte. - Du hast eine Hands-on-Mentalität und übernimmst gerne Verantwortung. Benefits - Flache Hierarchien und eine ausgeprägte “Du“-Kultur. - Flexible Arbeitszeiten mit 30 Tagen Urlaub. - Homeoffice-Möglichkeiten. - Fitnessstudiozuschuss mit Hansefit. - Betriebliche Altersvorsorge. - Mitarbeiterrabatte bei vielen Shops. - Prämie bei Mitarbeiterempfehlung. - Betriebliches Gesundheitsmanagement. - Jobrad. - Sabbatical-Möglichkeiten. - Sonderurlaub zu diversen Anlässen. - Mobile Work im EU-Ausland. - Weiterbildungen in unserer enthus Academy. - Regelmäßige Unternehmens- und Teamevents. Company Description Über 500 enthusiast:innen an mehreren Standorten in Deutschland, Österreich und der Schweiz sind leidenschaftliche #erfolgreichmacher für IT und Digitalisierung. Mit innovativen IT-Lösungen, Managed Services & XaaS sowie unseren smarten Lösungen für digitale Geschäftsprozesse wollen wir #yourfirstchoice auf dem Weg ins digitale Zeitalter sein. Unser Spirit #committed!

• Own the relationship. Build and manage high-touch relationships with leaders, implementing partners, and key stakeholders across your track — whether that's local organizations in priority cities or points-of-contact within national organizational networks. • Drive activation strategy. Develop and execute activation strategies tailored to the conditions of each market or network rather than applying a single model. • Build the leader pipeline. Identify and recruit leaders into the BTP community, working alongside partners to accelerate onboarding and integration. • Create reciprocal models. Build partnership structures and engagement approaches where partners and leaders feel genuinely connected to BTP's mission — not extracted for content or stories. • Run activation touchpoints. Execute convenings, partner events, and leader onboarding moments in close coordination with your Community Manager. • Generate the learning. Capture what drove engagement and what didn't — and feed that signal back into the operating model systematically. • Build toward self-mode. Develop relationships and structures that create self-sustaining activation pipelines over time. • Track what matters. Monitor progress toward activation goals and surface clear signals on what conditions enable self-sustaining growth. • Coordinate with Partner Engine. Work with the Partner Lead, relationship managers, and relevant colleagues to ensure activation is coordinated with broader partner and donor-engagement work. • Connect across tracks. Partner with the other Sr. EM to identify where regional and organizational activation intersect and reinforce each other. • Support platform adoption. Collaborate with the Platform team to ensure leader onboarding is smooth and the platform actively supports activation on the ground.

• Telephone and in-person support for our customers • Responsibility for ensuring a smooth process flow of all installation activities related to customer sites • Active contribution to shaping our solution portfolio • Ensuring customer satisfaction

Role Description The Senior Manager supports Payer Access & Reimbursement activities as a member of a cross-functional team, oriented to Medical Affairs (MA) activities related to medical access, evidence generation, value proposition creation, and coverage in policy, all of which impact the reimbursement of Quest’s portfolio of tests. This individual proactively brings expertise in the reimbursement of laboratory medicine to build and execute key strategic initiatives and decision points. - Instrumental in the coordination of activities related to external engagement with health plans, specialty societies, coalitions, and others. - Enhances coverage and reimbursement or improves the reputation of Quest Diagnostics with the professional and payer communities. - Possesses strong leadership, problem solving, and presentation capabilities to facilitate the decision-making process. - Mitigates risk for the organization. This is a Remote opportunity. Pay Range: $130,000 - $155,000/ year, 15% Annual Incentive Plan/Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Medical/Prescription Drugs - Dental - Vision - Flexible Spending Accounts (FSAs) - Supplemental Health Plans - 401(k) Plan – Company match dollar-for-dollar up to 5% - Employee Stock Purchase Plan (ESPP) - Supplemental Life Insurance - Dependent Life Insurance - Short- and Long-Term Disability buy-up - Blueprint for Wellness - Emotional Well-Being Resources - Educational Assistance Equal Opportunity Employer Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.