ForeFlight

Role Description We are looking for a Corporate Communications Specialist who is eager to grow their storytelling, media relations, and social amplification skills. The ideal candidate brings 3–5 years of experience in communications or public relations, solid writing skills, and a curiosity for data-driven outcomes. This individual will collaborate closely with marketing, product, and customer teams to help develop compelling narratives, pitch and post news, views, and stories. In this role, you will support driving external visibility, brand credibility, and thought leadership through media and social media engagement, working closely with the Corporate Communications and product marketing teams. - Develop and execute proactive media strategies across aviation, software, technology, and business press - Help build and maintain strong relationships with key journalists, editors, industry associations, and influencers - Identify, develop, and pitch compelling stories that align with company priorities and market trends - Support and amplify executive presence across social platforms, especially LinkedIn and X - Develop high-quality written content including posts, articles, press materials, and general thought leadership topics - Drive engagement and visibility through data-informed social strategies - Help track KPIs across media coverage, share of voice, engagement, and sentiment - Leverage AI tools in almost every aspect, ranging from initial content creation, and media coverage to data analysis and insights - Pitch and secure media coverage across aviation, software, and technology outlets - Write – a lot. Develop and edit press releases, media pitches, executive communications, and social content - Monitor media landscape and identify timely opportunities for thought leadership and commentary - Develop and schedule social media content across platforms, crafting platform-appropriate posts that drive engagement and advance brand storytelling - Collaborate cross-functionally with marketing teams to align communications campaigns, messaging, and content calendars with broader go-to-market strategies - Partner with leadership to support executive visibility efforts, including preparing briefing materials, talking points, and social content that reflect organizational priorities Qualifications - 3–5 years of experience in corporate communications, media relations, journalism, or public relations - Proven track record of securing media coverage and building journalist relationships - Exceptional writing and editing skills with strong attention to quality and detail - Experience managing brand and executive social media presence - Familiarity with AI tools for content creation, media analysis, and workflow optimization - Strong communication and stakeholder management skills Preferred Qualifications - Experience in aviation, software, or high-tech industries strongly preferred Benefits - Medical, dental, vision insurance with Employer paid health premiums - Open PTO Policy - 401(k) with up to 10% company matching and immediate vesting - 12 Weeks Paid Maternity Leave - 12 Weeks Paid Paternity Leave - Flight Training Rewards Company Description Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Role Description We are looking for an outstanding Vice President, Commercial Aviation Product Marketing to own “birth to sunset” marketing: product scoping, shaping, positioning, go-to-market strategy, and demand generation for a world-class portfolio and forthcoming AI platform. This is a senior leadership role at the intersection of four key organizations: product management, marketing, sales, and customer experience, and a rare opportunity to define how one of aviation’s most storied companies grows in a transformational era. As such, partnership is key while being in the room from Day 1 on product concepts, architecture, packaging, monetization, and launch. This leader is part economist, part engineer, part translator, part conductor, and part dealmaker. This is a fully remote position open to candidates in all states, with preference given to applicants based in Austin or Denver. Key Responsibilities - Lead the Commercial Aviation Product Marketing team organized by pods within the Global Marketing organization. - Own the product lifecycle from birth through expansion, retention, and sunset. - Manage the launch control process. - Partner with Product and Engineering from Day 1. - Deliver GTM Product Briefing Documents, PR/FAQs, launch tiers, and sales enablement for every major product moment. - Own GTM strategy and positioning for the commercial aviation portfolio. - Develop differentiated value propositions and messaging across buyer segments. - Leverage competitive intelligence to sharpen positioning and identify whitespace opportunities. - Build sales tools, competitive battlecards, and vertical narratives. - Partner with Customer Engagement Marketing on expansion and renewals. - Maintain VOC feedback loops into product roadmap and GTM strategy. - Lead, coach, and grow a product marketing team. - Establish operating cadences, playbooks, and KPIs across the organization. - Foster a culture that is customer- and AI-obsessed. Qualifications - 15+ years of product marketing in B2B software, SaaS, data platforms, and aviation; 5+ years in senior leadership managing PMM teams. - Demonstrated track record owning full-lifecycle GTM. - Exceptional executive presence and ability to influence VP/C-level partners across Product, Sales, and Executive teams. - Strong positioning and storytelling skills. - Commercial acumen: you think in revenue, pipeline, NRR, and competitive share. - Deep AI fluency. - Aviation industry experience and genuine passion for it; Pilot’s license preferred. Benefits - Medical, dental, vision insurance with Employer paid health premiums. - Open PTO Policy. - 401(k) with up to 10% company matching and immediate vesting. - 12 Weeks Paid Maternity Leave. - 12 Weeks Paid Paternity Leave. - Flight Training Rewards. - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $228,000- $285,000.

Role Description Jeppesen ForeFlight is seeking a customer-facing Sr Project Manager reporting to the Senior Manager of Implementation: US remote opportunity. As the selected candidate, you will successfully manage multiple customer software implementation projects and programs across the Americas through effective planning, scheduling and controlling, and mentor junior Project Managers. Travel is expected, both between company offices globally, as well as to various customer locations. Position Responsibilities: - Project Management and Program Management: Applies project/program management and customer guiding experience while learning and adapting to Jeppesen’s best practices framework to deliver project goals. - Schedule Management: Create and maintain project and program schedules by identifying and monitoring: overall project timeline, project milestones, tasks, deliverables, customer requirements, task dependencies, and critical paths. - Cross Functional Leadership: Provides leadership, direction and integrates activities with other departments, Boeing and Jeppesen vendors, and partners to ensure successful implementation and support. Facilitation, roll out and continuous improvement of PM best practices and mentoring of junior Project Managers. - Issue / Risk Management: Anticipates and identifies Risks and Issues that may impact implementation and develops and implements mitigation and corrective actions. - Scope: Ensures projects remain focused on key objectives and goals. Develop and manage expectations ensuring all applicable functional areas in Boeing and Jeppesen are engaged on the project. - Communication Management: Using a variety of media, clearly conveys information and ideas to internal and external stakeholders in a manner that engages the audience and helps them understand and retain the message. - Change Management: Ensure proper change management procedures are followed to ensure scope is managed and additional work is captured and appropriately billed to customer. Qualifications - 10+ years related work experience or an equivalent combination of education and experience - 7+ years project management experience - 5+ years of customer / client facing experience - Ability to travel 20-40% of the time - Spanish fluency is a requirement Requirements - Experience managing complex technical software implementation projects to external customers - Strong business acumen and relationship skills needed to build partnerships with customers, stakeholders, and peers. - Aviation industry expertise, ideally in the area of crew management solutions - Experience applying Scrum and Agile principles to improve project delivery - Proficient with Microsoft Office applications, including MS Project; Primavera experience a plus - Multilingualism is an asset (French etc.) Benefits - Medical, dental, vision insurance with Employer paid health premiums - Open PTO Policy - 401(k) with up to 10% company matching and immediate vesting - 12 Weeks Paid Parent Leave - Flight Training Rewards - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $122,000.00-$150,000.00 Company Description Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Role Description We are seeking a Senior Director, Executive Operations & Transformation to serve as an extension of the Chief Transformation Officer and a key operating partner to the Executive Leadership Team. This role sits at the center of how the ELT runs — owning the operating cadence, driving the rhythm of the Value Creation Plan, and leading the build-out of the company’s AI-driven strategy-to-execution platform. The ideal candidate is an experienced operator who combines the rigor of elite program management with the range to work credibly alongside senior executives. You have driven transformation programs inside PE-backed companies, not just advised on them. You know how to create structure in environments that don’t yet have it, hold cross-functional teams to commitments without direct authority, and translate strategic priorities into the operational machinery that makes execution real. You are comfortable running an ELT meeting, writing a crisp escalation memo, and managing a complex initiative portfolio — often in the same week. Key Responsibilities - Own the ELT operating cadence, including agenda design and facilitation for weekly staff meetings (operational and transformation tracks), monthly offsites, and quarterly reviews. - Track all open threads, decisions, and follow-up commitments across the ELT, ensuring nothing falls between meetings and every commitment has an owner and a timeline. - Maintain the Board agenda roadmap and ensure the monthly and weekly ELT forums are sequenced against upcoming Board topics. - Drive the rhythm and reporting of the Value Creation Plan initiative portfolio, including cross-functional coordination, milestone tracking, escalation management, and progress reporting to the CTO and ELT. - Prepare and facilitate the bi-weekly Exec Transformation Review and monthly Value Creation Steering Committee, including materials, RAID log, and value capture tracking. - Maintain the initiative portfolio infrastructure: milestones, dependencies, risk/issue logs, and benefit realization tracking in coordination with Finance. - Lead the program management of the company’s AI-driven strategy-to-execution platform, coordinating with analytics and engineering teams on build priorities, integrations, and rollout. - Define the operating requirements for the internal platform — what the ELT needs to see, when, and in what format — and drive delivery against that roadmap. - Partner closely with ELT members and their VP-level teams to ensure cross-functional alignment, surface issues early, and drive pace on shared initiatives. Qualifications - 10+ years of experience in strategy, operations, management consulting, or transformation program management. - Demonstrated experience driving programs inside PE-backed companies, including managing initiative portfolios under PE governance and operating cadences. - Management consulting background (MBB, Big 4, or equivalent) strongly preferred. - Proven track record managing complex, cross-functional initiatives with senior executive stakeholders. - Experience designing and running executive operating cadences — meeting facilitation, agenda management, decision tracking, and follow-through at the leadership team level. - Strong written and verbal communication skills; ability to synthesize complex situations into clear executive summaries and decision memos. - Ability to operate effectively through influence rather than direct authority in a matrixed environment. Preferred Qualifications - Experience inside a corporate carve-out, integration, or high-change operating environment. - Familiarity with PE value creation frameworks, EBITDA improvement programs, or enterprise transformation operating models. - Experience with AI-enabled business tools, performance platforms, or strategy-to-execution systems. - Technology or SaaS company experience. - Exposure to board-level governance and PE operating partner engagement. Benefits - Medical, dental, vision insurance with Employer paid health premiums. - Open PTO Policy. - 401(k) with up to 10% company matching and immediate vesting. - 12 Weeks Paid Maternity Leave. - 4 Weeks Paid Paternity Leave. - Flight Training Rewards. - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $200,000-$245,000.

Role Description We're looking for a Senior Manager of Learning & Development to own the strategy and execution of programs that build leadership capability, accelerate organizational performance, and make continuous development part of how we operate. This role reports to the VP of HR and sits at the intersection of people strategy and business impact. Jeppesen ForeFlight is two years into a major transformation. The culture shift is underway. This role is about accelerating it, turning the leadership behaviors we've articulated to employees into real capability across 10+ international sites, and ensuring our managers are genuinely equipped to develop people, not just manage them. You will manage an active portfolio while building the systems and partnerships that make them work: - Executive coaching - Platform-based learning - Peer expertise programs - Global leadership development The right person brings both strategic thinking and hands-on execution, comfortable facilitating leadership sessions in Dublin one week and partnering with an HRBP in Stockholm the next. Qualifications - 8-12+ years of experience in Learning & Development, Organizational Development, or a closely related field - Demonstrated experience designing and delivering leadership development or manager effectiveness programs - Experience managing vendor and external provider relationships - Strong facilitation and communication skills - Ability to partner with and influence senior leaders and HR stakeholders - Organized, execution-oriented, and comfortable managing a portfolio of programs simultaneously - Experience building or scaling L&D in an organization without a well-established function Requirements - Run an active portfolio spanning executive coaching, company-wide learning platforms, peer expertise programs, and global leadership development - Manage external vendor and provider relationships, holding partners accountable for quality, timelines, and participant experience - Ensure programs connect to the moments that matter: onboarding, performance cycles, manager transitions, talent calibration (9-box), and career conversations - Execute on our leadership development strategy - Help design and roll out a globally aligned leadership program - Partner with regional HRBPs and site leaders across our 16-country presence - Support our manager effectiveness work - Work closely with HRBPs to surface team-level development needs - Build trusted relationships with senior leaders - Translate business challenges into practical learning solutions - Define success metrics and track behavior change, engagement, and impact on team effectiveness - Use data and participant feedback to continuously improve the portfolio - Champion knowledge sharing, peer learning, and internal expertise - Influence how managers think about development as a core leadership responsibility - Help us use AI tools well in L&D Benefits - Medical, dental, vision insurance with Employer paid health premiums - Open PTO Policy - 401(k) with up to 10% company matching and immediate vesting - 12 Weeks Paid Parent Leave - Flight Training Rewards - Pay based upon candidate experience and qualifications: Summary Pay Range: $143,000-$175,000 Company Description Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Role Description We are seeking a dynamic Account Executive for our Government & Military Sales Team. In this role you will be reporting to EMEA Regional Manager and will assume responsibility for sales of digital aviation solutions to Government and Military customers in the Northern European Countries. This role is pivotal in leading sales campaigns, building strong customer relationships, and ensuring the successful execution of our Long-Range Business Plan (LRBP) goals. - Drive sales pipeline and continuously work on accurate forecast - Lead sales campaigns, balancing enterprise, business unit, and customer goals - Negotiate and finalize commitments with customers - Develop and implement campaign-specific strategies, securing resources and management commitment for successful execution - Monitor campaign project status and budget requirements through established metrics - Leverage comprehensive knowledge of products and services to support customer commitments and foster business growth - Research and analyze competitive landscape - Establish and maintain a broad network to address customer needs and promote Jeppesen ForeFlight's values - Prepare proposals and contracts Qualifications - Experience in B2B and/or B2G sales in Europe, preferably in aviation and/or software-related fields - Proven ability to develop and maintain ongoing customer relationships - Cultural knowledge and business experience in Europe - Willingness to work a flexible schedule with moderate travel requirements Requirements - Passion for aviation and sales! - Prior experience in the aviation industry, flight planning, or as a military and/or professional pilot is a major plus - Experience selling to European Governments and Ministries of Defense, as well as third-party integrators and international military entities is a plus - Proficiency and business fluency in English, other European languages is a plus Company Description Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Role Description Jeppesen ForeFlight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, protecting, and growing revenue across a portfolio of Commercial Airline customers. Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS). The core mission of this role is to ensure customers achieve measurable ROI from their investment, renew with confidence, and expand based on realized value. As a Customer Success Manager, you will lead value-based, outcome-driven success motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions which supports Airlines Operations Control Centers and Flight Deck Solutions which supports pilots and EFB administrators. The ideal candidate brings strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature. In this role, success means: - Customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions. - Renewals are planned early, executed smoothly, and closed on time. - Risks are surfaced and addressed before they escalate. - Expansion is driven by outcomes rather than transactions. - Customers view you as a strategic partner — not a support function. We are also open to hiring in the following countries: Denmark, Poland, and Germany. Qualifications - 5+ years of experience in Customer Success within a SaaS environment. - Proven experience executing contract renewals. - Strong understanding of aligning customer business processes to software capabilities. - Demonstrated success in negotiation, conflict resolution, and executive engagement. - Excellent written and verbal communication skills. - High financial acumen with the ability to own revenue conversations, renewal strategy, pricing discussions, and negotiations. - Executive presence with the ability to influence senior airline leaders with clarity, confidence, and data. - Outcome-driven mindset with a relentless focus on adoption, value realization, and customer goals. - Relationship leadership with the ability to build trust across users, operators, and executive stakeholders. - Strong problem and risk management skills — anticipates issues and resolves them proactively in a way that strengthens long-term relationships. - Ability to work seamlessly across all teams across the company. Requirements - 7+ years of experience in Customer Success or related SaaS roles. - Experience in Commercial Airline Operations, OCC, or Flight Operations environments. - Experience with Salesforce and Gainsight. - Fluency in French, Turkish, Arabic, or Russian. - Familiarity with structured adoption, success, and renewal methodologies. - Experience working with international customers and cross-cultural teams. - Pilot or aviation enthusiast. Benefits - Medical, dental and vision insurance with employer paid health premiums for employees. - Life and disability insurance. - Pension plan with up to 10% employer matching contributions. - 23 paid vacation days, as well as additional days off for Christmas break. - Employee assistance program. - 2 days off to volunteer annually. - Employee referral program. - Flight rewards and flight stipend. Company Description Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Role Description We are seeking a dynamic Account Executive for our Commercial Airline Sales team in the US. This role is pivotal in leading sales campaigns, building strong customer relationships, and ensuring the successful execution of Jeppesen ForeFlight strategy/goals targeting airline operators with 20 aircraft or greater. - Identify and cultivate leads through targeted campaigns and effective communication strategies in partnership with the Marketing organization. - Excel in identifying and penetrating target prospects and demonstrate a strategic approach into breaking into new accounts and expanding our client base. - Develop and execute a sales strategy aligned to a customer’s specific set of needs or requirements. - Craft strategic-specific activities, secure and manage resources, and gain appropriate management sponsorship to successfully execute in the target territory. - Collaborate with numerous internal resources to help successfully execute a sales strategy. - Partner with cross-functional teams (Solution Engineering, Marketing, Product Mgmt, Customer Success, Legal, Contracts) to drive new business acquisition while protecting existing revenue. - Initiate, maintain, and advance customer relationships to become a trusted business partner. - Establish and expand a network to address customer needs, elevate our relationships, and branch out cross-functionally. - Identify and pursue both current and future business opportunities, promoting the value of Jeppesen Foreflight's portfolio and fostering strategic partnerships. - Generate and manage an individual territory sales pipeline, necessitating ownership of an accurate forecast that will be consulted on a weekly, monthly, and quarterly basis. - Lead the preparation of proposals, develop compelling themes and discriminators, and ensure the right resources are engaged. - Lead negotiations to finalize commitments. - Lead the approval process by advocating customer requirements and presenting the business case to management to ensure high-quality deals. - Balance enterprise, business unit, and customer goals to meet Long Range Business Plan (LRBP) objectives. - Responsible for at least attainment on target bookings and revenue goals as set by the business. - Act as a mentor to junior colleagues and share insights to help our business mature. - Leverage MEDDPICC and Close Plans to score and evaluate opportunities. - Research and analyze competitive landscape. Qualifications - 5+ years of experience in SaaS and B2B sales in the US, aviation and/or software-related fields. - Proficiency and business fluency in English. - Proven ability to develop and maintain ongoing customer relationships. - Prior experience in the aviation industry. - Excellent presentation, writing, and communication skills. - Experience in prospecting, lead generation, and lead nurturing. - Pipeline management, including track record of consistently attaining or exceeding quota. - Pilot or aviation enthusiast. Requirements - Bachelor's degree. - Deep knowledge of the aviation industry with specialized knowledge of JeppesenForeflight solutions. - Advanced negotiation, problem solving and influencing skills. - Significant experience in prospecting, lead generation, and lead nurturing. - Willingness to work a flexible schedule with extensive travel requirements. - Experience with Salesforce CRM is a plus. - MEDDPICC training. Benefits - Medical, dental, vision insurance with Employer paid health premiums. - Open PTO Policy. - 401(k) with up to 10% company matching and immediate vesting. - 12 Weeks Paid Parent Leave. - Flight Training Rewards. - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $126,000-$145,000.

Role Description We are seeking a dynamic Account Executive for our Small Commercial Airline team in the US. This role is pivotal in leading sales campaigns, building strong customer relationships, and ensuring the successful execution of Jeppesen ForeFlight strategy/goals targeting airline operators with 20 aircraft or fewer. - Identify and cultivate leads through targeted campaigns and effective communication strategies in partnership with the Marketing organization. - Develop and execute a sales strategy aligned to a customer’s specific set of needs or requirements. - Collaborate with numerous internal resources to help successfully execute a sales strategy. - Partner with cross-functional teams (Solution Engineering, Marketing, Product Mgmt, Customer Success, Legal, Contracts) to drive new business acquisition while protecting existing revenue. - Initiate, maintain, and advance customer relationships to become a trusted business partner. - Identify and pursue both current and future business opportunities, promoting the value of Jeppesen Foreflight's portfolio. - Lead the preparation of proposals, develop compelling themes and discriminators, and ensure the right resources are engaged. - Lead the approval process by advocating customer requirements and presenting the business case to management. - Responsible for at least attainment on target bookings and revenue goals as set by the business. - Act as a mentor to junior colleagues and share insights to help our business mature. - Leverage MEDDPICC and Close Plans to score and evaluate opportunities. - Research and analyze competitive landscape. Qualifications - 1-4 years of experience in SaaS and B2B sales in the US, aviation and/or software-related fields. - Proficiency and business fluency in English. - Proven ability to develop and maintain ongoing customer relationships. - Prior experience in the aviation industry. - Excellent presentation, writing, and communication skills. - Experience in prospecting, lead generation, and lead nurturing. - Pipeline management, including track record of consistently attaining or exceeding quota. - Pilot or aviation enthusiast. Requirements - Bachelor's degree (preferred). - Deep knowledge of the aviation industry with specialized knowledge of Jeppesen Foreflight solutions. - Negotiation, problem solving and influencing skills. - Willingness to work a flexible schedule with moderate travel requirements. - Experience with Salesforce CRM is a plus. Benefits - Medical, dental, vision insurance with Employer paid health premiums. - Open PTO Policy. - 401(k) with up to 10% company matching and immediate vesting. - 12 Weeks Paid Parent Leave. - Flight Training Rewards. - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $91,000-$105,000.

Role Description We are seeking a dedicated and passionate person to join our Customer Success Team. In this role, you will deliver exceptional support via email, phone, and webcast to ForeFlight users around the world. Ideal candidates possess a deep enthusiasm for aviation and are eager to share this passion with our customers. Strong technical skills are essential, as you will be working with MacBooks, iPhones, iPads, and websites to provide comprehensive technical assistance. This is a remote role within the US. - Analyze customer lifecycle data to derive insights and make clear, actionable recommendations for customers and business partners. - Identify root causes, propose solutions, and deploy cross-functional support, where necessary, to resolve issues. - Manage customer goals, conduct regular business reviews (monthly or quarterly), and ensure customer satisfaction. - Accelerate customers through the customer lifecycle by developing detailed account plans. - Board and train customers to maximize the potential of our software offerings. - Identify growth opportunities and assist the sales team in driving the pipeline. - Provide responsive, knowledgeable, and efficient support, delivering Best In Class Pilot Support. Qualifications - Pilot or Dispatcher Experience, including military experience, is essential. - Experience in software and technical support. - Minimum of 5 years in customer success or similar role. - Excellent verbal, written, and communication skills with the ability to present compelling customer stories. - Ability to create and manage a continuous experience improvement program (scope, milestone, engagement, execution, and change management). - Understanding of various technical architectures and operating systems. - Detail-oriented with excellent follow-up skills. - Proficient in both Microsoft and Google suite products. - Associate or Bachelor’s degree in a related field, or equivalent combination of training, education and experience. - Experience with FAA/EASA regulations and flight planning desired. Benefits - Medical, dental, vision insurance with Employer paid health premiums. - Open PTO Policy. - 401(k) with up to 10% company matching and immediate vesting. - 12 Weeks Paid Parent Leave. - Flight Training Rewards. - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $51,000-$62,500.