First American

Title: Escrow Assistant (Hybrid) Location: 400 International Pkwy, Ste 380, Lake Mary, FL 32746 Job Description: Who We Are Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. What You'll Do: - Performs a wide range of administrative duties to gather information and assist in the escrow process - Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions - Communicates requirements and other information to clients - Interprets various agreements as they relate to closing and prepare all documents required for transactions What You'll Bring: - Customer service skills - Problem solving skills - Strong organizational skills - Knowledge of MS Office suite - Proficient Excel skills - Excellent verbal/written communication skills - Able to maintain professionalism and a positive service attitude at all times - Strong detail orientation - Knowledge of company and/or client operating systems - Complex problem solving skills - High School diploma or equivalent - 2+ years experience in an escrow related role Pay Range: $18.46 - $24.63 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Title: Associate Commercial Escrow Officer (US Remote) locations USA, Colorado, Denver time type Full time job requisition id R056646 Who We Are Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Work as a dynamic team providing best in class service and support in the commercial real estate space. At First American we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus. In this role you will be responsible for establishing new commercial escrow accounts and processing escrow documents in accordance with established policies and procedures. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results. What You’ll Do: - Continually grow and service the business by providing outstanding customer service - Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender - Work cross-functionally with Underwriting to monitor and mitigate risk to the company - Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract - Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines. - Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction - Prepare legal documents for the closure of the sale - Comply with regulatory requirements by adhering, and enforcing adherence, to requirements What You’ll Bring: - High School diploma or equivalent - 5+ years related experience directly handling escrow transactions as an Escrow Assistant - Passion for helping customers while maintaining a professional and positive attitude - Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships - Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues - May require escrow officer certification dependent upon state - Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies - Thrives in contributing to a team, working together to deliver beyond customer expectations This position will be accepting applications on an ongoing basis until this position is filled. Pay Range: $26.88 - $35.83 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Title: Instructional Designer (Remote) Location:Remote US Full time Job Description: Who We Are Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. What We Do Design, develop, and implement learning solutions for instructor-led training, self-paced learning, or eLearning as assigned. To be considered for this role, please attach a portfolio demonstrating learning deliverables, such as eLearning courses, presentation slides, job aids, or other performance-support materials. Example: Screenshots or samples of learning materials. What You'll Do - Design and build polished, production-ready learning content including presentation materials, eLearning courses, job aids, and infographics. - Work with subject matter experts (SMEs) and stakeholders to gather content, clarify requirements, and determine the most effective learning approach. - Translate complex or technical information into clear, practical, and engaging learning experiences. - Own training projects from intake to delivery, including interviewing SMEs, designing storyboards, building finished learning solutions, and gathering and applying feedback. - Apply instructional design best practices to support learning goals. - Ensure learning solutions are visually clean, intuitive, and easy to use. - Review feedback and performance data to refine and improve learning assets over time. What You'll Bring - Bachelor’s degree or equivalent combination of education and experience. - 2–5 years of experience designing and developing learning content for adult learners in a corporate or commercial environment. - Strong visual design instincts or prior graphic design experience. - Clear written and verbal communication skills. - Strong hands-on experience creating learning and performance support materials. - Working knowledge of instructional design principles (e.g., ADDIE, Bloom’s, ARCS, SCARF, etc.) as a practical foundation. - Experience creating learning content using industry-standard authoring and design tools. - Ability to create learning materials that are visually appealing, engaging, and learner friendly. - Openness to using AI tools thoughtfully to improve efficiency and quality in learning design and development. - Highly organized, with the ability to manage work, prioritize tasks, and meet deadlines in a fast-paced environment. - Comfortable working independently while also collaborating effectively with a team. - A passion for and commitment to continuous learning and improvement. - Preferred, but not required: Familiarity with UX concepts as they relate to learning usability. Experience with video or motion elements (e.g., screen recordings, short animations, explainer videos). Tools & Technical Experience Experience with some of the following: - Articulate 360 (Storyline 360 and Rise) - Adobe Creative Suite (Illustrator, InDesign, Photoshop, After Effects, Premiere, etc…) - Microsoft Office and SharePoint - Techsmith (Camtasia and Snagit) - WhatFix or other digital adoption tools - AI tools such as ChatGPT or Microsoft Copilot This position will be accepting applications on an ongoing basis until the position is filled Pay Range: $64,300.00 - $85,700.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Role Description Greet and direct visitors in office. Operate multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. Typically an entry level position. Verify signatures and notarize documents. Provide a variety of basic clerical duties such as maintain files, checking reports, gathering information, and keeping records. This position may also be remote and/or part time. - Greets and directs visitors in office. - Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. - Monitors visitor access and issues passes when required, may update appointment calendars. - May order, receive and maintain office supplies and equipment. - May receive, sort and route mail. - May assist other employees or departments by gathering, checking, and preparing documents; maintain accounts; set-up appointments; assemble packages. - Execute and notarize documents. - Must be professional in the presentation of loan documents, such as the note, settlement statement and Deed of Trust and remain confidential and professional. Provide information explaining executed documents. - Perform a range of clerical duties as required. This may include data entry, proofreading, posting records, searching and investigating. Qualifications - Knowledge of Microsoft Office applications. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively before groups of customers or employees. - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Requirements - High School diploma or equivalent. - Entry-level position. - Experience dealing with the general public or office environment preferred. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan. Pay Range Pay Range: $20.31 - $27.09 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

• Play a key role in advancing the Direct Division’s CRM capabilities by leveraging Salesforce Financial Services Cloud, Marketing Cloud, Agentforce, and Data 360 to deliver intelligent, data-driven experiences • Design, develop, and deploy scalable Salesforce solutions across Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, Agentforce, and Data 360 to support evolving business and operational needs • Lead the implementation and customization of Agentforce and Data 360 capabilities, enabling intelligent workflows, AI-driven automations, contextual insights, and predictive decision-making • Apply hands-on AI experience, including prompt engineering and generative AI tools, to enhance Salesforce-powered analytics, automation, reporting, customer engagement, and operational efficiency • Architect and maintain integrations between Salesforce and enterprise platforms, APIs, and external data sources while ensuring data integrity, consistency, and scalability • Champion a “configuration-before-code” development philosophy, leveraging declarative tools wherever practical while implementing custom development when necessary • Develop and maintain Lightning Web Components (LWC), Apex classes, triggers, flows, and integrations to extend platform functionality and support complex business requirements • Monitor, troubleshoot, and optimize Salesforce platform performance, proactively identifying opportunities to improve reliability, scalability, and user experience • Collaborate closely with business stakeholders, product owners, data teams, security, and DevOps teams to deliver solutions aligned with enterprise architecture and governance standards • Contribute to technical strategy and platform evolution by reducing technical debt, promoting reusable design patterns, and establishing Salesforce development best practices • Stay current on emerging Salesforce, AI, and automation technologies, evaluating and implementing innovations that improve business outcomes and developer productivity

• Lead employee awareness, adoption, and effective utilization of AI-enabled tools and workflows across the Lender Division • Act as the primary point of contact for the Lender Division AI Center of Excellence stakeholders • Coordinate AI enablement programs, employee engagement efforts, onboarding activities, and communications • Partner with operational and business leaders to identify opportunities for AI adoption • Support development and distribution of AI training materials, internal documentation, FAQs, and best practices • Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities. • Help establish and reinforce responsible AI usage standards, governance practices, and operational guidelines • Promote a culture of innovation, continuous learning, and AI-enabled operational excellence • Coordinate operational AI initiatives, employee enablement activities, and strategic business programs across multiple teams • Track timelines, deliverables, risks, dependencies, action items, and adoption milestones • Facilitate meetings, stakeholder communications, project updates, and follow-up activities • Maintain project documentation, implementation plans, governance workflows, and operational readiness materials • Support organizational change management activities associated with AI implementation.

Role Description The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. - Assess customer complaints. - Research and troubleshoot to provide resolution for customer. - Determine and coordinate with business area or department needed for closure of complaint or issue. - Maintain documentation of escalation and customer contact. - Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. - Does not have assigned clients/account management responsibility. HOW YOU’LL CONTRIBUTE: - Point of escalation. Research and respond to escalated inquiries and complaints from customers. - Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. - Troubleshoots to provide customer resolution. - Identifies emerging trends and notifies leaders. - Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries. - Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates. - Maintain and create logs, records, and files. Acts as a resource for information. - May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met. - May provide training/product demonstrations. - Customize to meet customer’s needs/applications. - Other duties as assigned. Qualifications - High School diploma or equivalent required. - Generally has 5+ years of related experience. - Prior experience supporting customer escalations and/or written interactions/complaints in a related field/industry, product, or service. Requirements - Requires extensive knowledge of the company’s products and services. - Excellent organization skills, strong time management, and the ability to meet deadlines. - Strong research and problem-solving skills. - Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking. - Strong MS Office skills. - Excellent interpersonal and communication skills (verbal and written). - Proven ability to research and communicate the research into a customer-friendly letter and/or communicate the information verbally to the customer. - Strong knowledge of computerized data entry system or other relevant applications. - Diplomatic. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

• Directs or manages the day-to-day operations of a segment of the organization’s operations in non-manufacturing environments in compliance with established policies and procedures • Participates in developing, interpreting and implementing policies and procedures for the organization • Ensures employee conformance to established practices and proper training of staff • Prepares related reports and audits current procedures to monitor efficiency of operations • Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers • Implements goals, objectives, and work standards for the department • Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards • Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff

• Lead the identification, development, and execution of operational AI initiatives and emerging external product opportunities across the Lender Division • Drive strategic innovation that improves operational efficiency, enhances customer experiences, and creates scalable revenue-generating solutions • Work closely with sales, operations, legal, marketing, compliance, and executive leadership to evaluate market opportunities, define business requirements, and oversee implementation • Identify, prioritize, and lead operational AI initiatives that improve efficiency, scalability, productivity, and customer experience • Support the implementation and operationalization of AI tools, including custom GPTs and workflow automation solutions • Develop business cases, operational frameworks, project roadmaps, success metrics, and implementation plans for AI initiatives • Identify and evaluate new external product opportunities aligned with customer needs, operational capabilities, and market demand • Gather, document, and refine business requirements from sales, operations, executive leadership, and cross-functional stakeholders

• Own and evolve enterprise-critical process domains within the title insurance lifecycle • Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows • Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams • Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes • Develop, maintain, and govern standardized process documentation to ensure consistency, scalability, compliance, and sustained adoption • Embed compliance and regulatory requirements into all process design • Act as a final decision-maker for process design standards within assigned domains • Lead cross-functional alignment across operations, product, technology, and compliance to drive adoption of standardized workflows