• Lead, manage, and track all aspects of assigned Intergalactic programs • Manage individual programs by leading all crew members in a matrixed organization • Serve as the primary Point of Contact with customers during program execution • Maintain effective communication on all aspects of the program with the project team and client, ensuring all goals are understood • Anticipate customer needs and provide exceptional services • Provide timely updates of program status, risks, opportunities, and recovery plans

• Lead end-to-end program management for complex, turnkey services solutions supporting high-speed data communications deployments • Translate customer operational requirements into clearly defined plans, milestones, deliverables, and governance models • Act as the primary point of accountability and escalation, proactively managing risks and engaging appropriate resources to resolve issues • Establish and maintain stakeholder matrices, responsibility assignment matrices (RACI), and communication plans across internal and external teams • Monitor program execution to ensure contractual service level agreements (SLAs), cost targets, and profitability objectives are achieved • Develop and track performance metrics to measure product and service outcomes and drive continuous improvement • Build and sustain trusted, long-term relationships with customers and internal partners to support delivery excellence and future growth opportunities

Role Description The Digital Program Specialist is responsible for driving the successful implementation, adoption, and performance of the Pro Referral platform across assigned markets. This role ensures contractors and internal stakeholders are effectively onboarded, trained, and supported while monitoring performance metrics to optimize lead conversion and program growth. Through data-driven insights, process discipline, and continuous improvement, the position supports scalable, high-performing digital product execution across the business. - Lead execution, adoption, and performance of the Pro Referral lead generation platform across assigned markets. - Ensure contractors are successfully onboarded, trained, compliant, and consistently converting leads. - Drive operational excellence, measurable performance, and scalable program growth without reliance on external sales teams. - Lead end-to-end Pro Referral rollout in new and existing markets. - Plan and execute contractor onboarding, launch readiness, and training schedules. - Serve as the primary subject-matter expert for Pro Referral across assigned regions. - Independently train contractors and internal stakeholders on platform usage, workflows, compliance, and best practices. - Reinforce process discipline to embed Pro Referral into contractors’ daily operations. - Monitor full sales funnel performance, including vetting, onboarding, lead acceptance, follow-up behavior, and conversion rates. - Identify and diagnose root causes of performance gaps, including onboarding issues, configuration errors, workflow misalignment, or training deficiencies. - Implement corrective actions to optimize adoption and conversion performance. - Conduct audits to validate compliance, engagement, data accuracy, and process adherence. - Identify performance risks early and proactively mitigate market impact. - Track, analyze, and report KPIs at contractor, market, and regional levels. - Build and maintain performance trackers, scorecards, and reporting dashboards. - Capture field feedback and translate insights into process improvements and scalability strategies. Qualifications - 3+ years of experience in digital program rollout, product operations, enablement, SaaS implementation, or platform adoption. - Strong analytical skills with high proficiency in Excel. - Demonstrated ability to independently manage programs from launch through optimization. - Strong facilitation, training, and presentation skills. - Ability to explain technical workflows clearly to non-technical users. - Highly organized, process-driven, and comfortable operating autonomously. - Some willingness to travel. Requirements - Experience supporting referral, marketplace, or lead-generation platforms. - Familiarity with contractor, home services, or construction ecosystems. - Experience working cross-functionally without formal authority. - Forward-thinking mindset focused on scalability, risk mitigation, and continuous improvement. Benefits - Competitive weekly/bi-weekly pay - Discretionary bonuses - 401(k) with company match - Employee Stock Purchase Plan - Paid time off (vacation, sick, volunteer, holidays, birthday, floating) - Medical/dental/vision - Flexible spending accounts - Company-paid life and short-term disability - Optional long-term disability and additional life insurance - All benefits subject to eligibility Company Description As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

• Serve as the primary business point of contact for OEM clients, managing the work request pipeline, facilitating meetings, and resolving issues while identifying new opportunities. • Lead an OEM Program(s) to successfully manage business objectives, client relationships and work pipelines necessary to maintain and grow these OEM program affiliations. • Work in direct relationships with OEM clients to lead and manage the work request pipeline, facilitate business meetings, identify and consult to new opportunities, and troubleshoot/resolve issues. • Coordinate and build strong relationships with internal Technology, Product, Operations, Marketing, and Sales departments for ensuring the successful implementation and high-quality delivery of all program strategy, growth, and technical opportunities and deliverables. • Oversee project activities across multiple projects for the Program, provide direction to team members and clients, helping resolve priority conflicts, and maintaining a rollup view and client roadmap of the overall work pipeline related to managing the program. • Operate in close partnership with leaders across Technology, Product, Operations, Marketing, and Sales departments to continuously communicate Program information and documentation, including strategic priorities, opportunities and timelines, in order to help identify needed resource allocation, and to provide analysis of program successes against business objectives.