• Analyze and optimize business operations to support the company's strategic objectives • Collect, analyze, and interpret data to identify trends and insights • Assist in identifying and implementing process improvements to enhance efficiency • Generate and maintain regular reports on key business metrics • Support project management activities, including tracking progress and identifying issues • Work closely with cross-functional teams to support business operations • Conduct market research to stay informed about industry trends • Maintain comprehensive documentation of processes and procedures • Ensure business operations comply with industry regulations and company policies • Collaborate with the Talent team in the hiring and recruitment process • Must be available for on-call duty during peak periods • Must be available to work rotating weekend shifts

• Manage parking lot data and configurations in proprietary systems, including pricing, taxation, billing, devices, waitlists, promotions, and discounts • Process, track, and update time sensitive work orders using SharePoint and Jira • Build expertise in internal systems to analyze, troubleshoot, and resolve data and account issues, including urgent rate adjustments • Coordinate and assume direct ownership of projects or task sets related to Reimagined Parking Operations • Create, maintain and follow documentation relating to policy procedures, approval processes and supporting documents for other departments • Manage and edit customer facing web pages using HTML based templates facing web pages using HTMLbased templates • Handle confidential information with discretion and consistently meet established deadlines • Communicate daily across teams, departments, and third-party vendors • Perform other duties as required to support the goals and objectives of the SOS and CX Department.

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position OverviewZynga is looking for an ambitious analyst to join our world-class advertising team. The mission of this role will be to maximize the value of our advertising inventory through operational excellence and creative analytics. This role’s responsibilities will be to model the short and long term economic value of our ad products, identify new supply opportunities for our users, and scale our findings into actionable reports. This is a collaborative, highly visible position that will directly impact the daily revenues of the business. The ideal candidate will enjoy working with numbers and identifying patterns and trends, and will be eager to develop skills in econometrics, user segmentation, process management, and product & business intelligence. What You'll Do - Maximize the value of advertising inventory through manual and automated processes. - Design, execute, and analyze innovative pre/post and A/B tests to identify new opportunities. - Synthesize data into dashboards and reports using Excel, SQL, and Tableau. - Refine data processes, set up tools, and create automation to improve operational efficiency. - Execute ad hoc analysis to identify revenue optimization opportunities and improve business performance. - Assist with daily operations and analytics as needed. - Role may also require researching recent trends in the mobile advertising, mobile gaming, and advertising technology industries. What You Bring - Bachelor’s degree in a quantitative field - At least 2 years of experience in a data-intensive role - Prior experience in mobile gaming or advertising is a big plus - Advanced skills in Microsoft Excel including pivot tables, lookups, conditional functions, charting, and keyboard shortcuts - Advanced skills in SQL including joins, creating tables, case statements, and subqueries - Prior experience using dashboarding software (especially Tableau) or Python/R is a big plus - Strong problem-solving skills, teamwork, and creativity - Strong work ethic to consistently meet deadlines in a fast-paced business - Intellectual curiosity to dig through large volumes of data in order to uncover the insights within it - Exceptional accuracy and attention to detail, time management skills, and openness toward growth - Excellent written, verbal, and visual communication skills - Enthusiasm about mobile gaming is a plus What We Offer YouThe pay range for this position in California at the start of employment is expected to be between $78,900 and $116,760 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, take2games.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).

• Customer Systems Strategy: Develop and maintain a roadmap for the technologies supporting Customer Success, Support, and Professional Services: primarily Salesforce and Zendesk, with a direct line of sight to retention, expansion, and customer health outcomes. You embed the customer lens into every system decision, not just the ones that are obviously customer-facing. • Program Ownership: Drive large-scale, cross-functional programs that span multiple functions. You bring structure to ambiguous situations, set direction when the path isn't obvious, and carry initiatives through without requiring oversight to maintain momentum. • Cross-functional Leadership: Remove barriers between groups: CS, Support, Professional Services, Finance, RevOps, and proactively seek out the voices that aren't already at the table. You ensure that the systems you build reflect aligned goals, not just the loudest stakeholder in the room. • Stakeholder Partnership: Serve as the authoritative systems voice for CS and Support leadership. Translate ambiguous business problems into clear technical direction, and translate technical constraints back into business-legible trade-offs. You don't wait to be asked: you anticipate needs and act. • Vendor Management: Own platform vendor relationships from procurement and contract review through ongoing performance management. You know when to push back and when to build. • Performance & Visibility: Define KPIs for customer journey systems, build dashboards and reporting, and hold the platforms accountable to measurable outcomes. • Best Practices & Enablement: Define and establish the standards for how customer lifecycle systems are built, managed, and governed across the organization. Deliver change management, training, and documentation for system rollouts — and actively invest in building the capabilities of the teammates around you, even without a formal reporting relationship.