Donorbox

• Develop and execute Donorbox’s SEO and AEO strategy • Improve visibility across Google, AI Overviews, ChatGPT, Gemini, Reddit, and conversational search • Optimize content for semantic search, entity recognition, citations, and answer engines • Identify high-impact keyword opportunities with strong business value • Partner with content and product marketing teams to create authoritative content that ranks and converts • Grow topical authority across nonprofit fundraising, church giving, CRM, donor engagement, events, and fundraising technology • Grow organic visibility across the USA, Europe, and Australia • Support multilingual SEO across Spanish, French, and Dutch content • Improve localized search performance and regional content strategies • Improve site architecture, internal linking, structured data, crawlability, indexation, and Core Web Vitals • Work closely with engineering and product teams on implementation • Lead backlink, PR, and authority-building initiatives • Increase high-quality mentions and citations across nonprofit, church, SaaS, fundraising, and community ecosystems • Develop strategies to improve Donorbox visibility across Reddit, Quora, forums, YouTube, LinkedIn, and nonprofit communities • Help establish Donorbox as one of the most trusted and recommended fundraising platforms online • Understand how AI systems use community discussions, reviews, citations, and brand mentions to influence rankings and recommendations • Track organic growth, AI Overview visibility, rankings, backlinks, conversions, and pipeline impact • Continuously refine strategy based on data and changing search behavior

• Drive a Culture of Excellence: Set and reinforce clear, consistent expectations for excellence, accountability, and continuous improvement company-wide. • Act as a Business Partner: Understand our product, our customers, and our bottom line. Provide clear, practical, and objective guidance to managers on complex organizational and people challenges. • Performance Density: Lead our performance management processes, including goal setting and calibration. Equip managers to address underperformance promptly and constructively, ensuring fair, transparent, and consistent outcomes. • Talent Acquisition Leadership: Partner with Talent Acquisition and hiring managers to develop scalable recruiting strategies, improve hiring processes, and attract high-performing talent aligned with Donorbox’s standards and culture. Provide leadership and strategic oversight for Talent Acquisition operations across the organization. • Employee Relations & Conflict Resolution: Own employee relations matters end-to-end with a calm, objective, and highly professional approach. Partner with Legal to conduct investigations and resolve issues fairly and efficiently. • Streamline Operations: Oversee and continuously improve HR systems, policies, and the employee handbook. Proactively identify and eliminate unnecessary bureaucracy to keep the company moving fast. • Compliance & Fairness: Develop and enforce HR policies that align with our core values and comply strictly with U.S. labor and employment laws, ensuring a welcoming environment of equal opportunity. • Organizational Effectiveness: Lead initiatives that directly impact business output, including practical job architecture, career pathing, organizational planning, headcount strategy, hiring prioritization, and competitive salary benchmarking. • Model the Standard: Demonstrate strong discipline, reliability, and excellent follow-through in all aspects of your work.

• Partner with Product Managers to define, measure and track North Star metrics and leading indicators for every initiative tackled, connecting them to the overall OKRs • Work with product managers to establish, implement, and analyze product conversion funnels. • Collaborate with engineering teams to ensure accurate and complete data collection for all new product launches and feature updates. • Serve as the primary point of contact for product usage data requests from the design and product teams, providing them with the necessary insights to inform their decisions. • Bridge the communication and technical gap between the Product and Data departments, translating business needs into data requirements. • Monitor data quality and integrity, troubleshooting and resolving any issues related to event tracking or data loss. • Assist in setting up and analyzing A/B tests and other experimental feature rollouts. • Prepare and present regular reports and dashboards on product performance to stakeholders.

• Partner with the Senior Revenue Operations Manager to operationalize key GTM initiatives across the sales organization. • Drive the execution of operational programs that improve sales productivity, pipeline management, and deal execution. • Serve as a trusted operational partner to Sales leadership by ensuring processes, tools, and reporting support consistent execution. • Manage the monthly commission cycle, extracting closed-won data from HubSpot and applying complex logic (accelerators, multipliers) to generate accurate payout statements. • Support pipeline visibility and forecasting processes by maintaining reports and dashboards in HubSpot. • Prepare insights and summaries that support weekly pipeline reviews, forecast discussions, and leadership reporting. • Partner with RevOps analytics resources to ensure reporting accuracy and visibility into key sales metrics, i.e. show rates, close rates, cancellation rates, no show rates, etc. • Help maintain strong CRM hygiene and operational discipline across the sales organization.

• Own and scale the company’s global compliance program across regulatory, security, and privacy frameworks • Lead external audits and certifications (SOC 2, PCI DSS, ISO 27001), including preparation, execution, and remediation • Develop and maintain policies, controls, and governance frameworks aligned with business needs • Partner with Sales and Customer teams to support security reviews and enterprise deals • Drive vendor risk management and third-party compliance processes • Identify, assess, and mitigate compliance and security risks across the organization • Apply a risk-based approach to compliance, making informed trade-offs that balance regulatory requirements with business and product needs • Monitor and manage compliance incidents, requests, and inquiries, ensuring timely resolution and appropriate escalation • Leverage tools (e.g., Vanta) to track compliance posture, automate workflows, and improve reporting • Build and deliver internal compliance training and awareness programs across the organization • Serve as a key advisor to the General Counsel and leadership team on compliance strategy, risk, and business trade-offs

• Own and scale the company’s global compliance program across regulatory, security, and privacy frameworks • Lead external audits and certifications (SOC 2, PCI DSS, ISO 27001), including preparation, execution, and remediation • Develop and maintain policies, controls, and governance frameworks aligned with business needs • Partner with Sales and Customer teams to support security reviews and enterprise deals • Drive vendor risk management and third-party compliance processes • Identify, assess, and mitigate compliance and security risks across the organization • Apply a risk-based approach to compliance, making informed trade-offs that balance regulatory requirements with business and product needs • Monitor and manage compliance incidents, requests, and inquiries, ensuring timely resolution and appropriate escalation • Leverage tools (e.g., Vanta) to track compliance posture, automate workflows, and improve reporting • Build and deliver internal compliance training and awareness programs across the organization • Serve as a key advisor to the General Counsel and leadership team on compliance strategy, risk, and business trade-offs

• Edge Governance & Traffic Analysis: Own the Cloudflare stack. Monitor traffic patterns to identify threats (DDoS, credential stuffing, scraping) and implement real-time countermeasures. • Vulnerability Ecosystem (Intigriti): Lead our 3rd-party researcher program. Triage and validate reports, ensuring we reward the first reporter and immediately implement "kills" at the source. • Offensive Strategy & Internal Pen-tests: Proactively identify weaknesses across our systems. Design and execute targeted internal penetration tests. • Application & Dependency Security: Monitor and respond to vulnerabilities in application dependencies and frameworks. • Incident Response & Global Collaboration: Communicate clearly and effectively under pressure. Coordinate across time zones with SRE, Support, and Product teams.

• Act as the primary administrator and expert for our Translation Management System, Phrase. • Work directly with Product Developers and Engineers to manage the end-to-end integration of the TMS into our software development lifecycle (SDLC). • Oversee and implement all technical aspects of localization, including language file formats, pseudo-localization, and ensuring the product is ready for new languages and regional complexities. • Identify and implement scalable improvements to current localization processes to increase speed, efficiency, and quality. • Manage the entire localization lifecycle for new features and global marketing campaigns. • Direct and manage a team of internal or external resources (e.g., developers, linguistic vendors, and translation partners). • Utilize Jira and other project management tools to maintain clear transparency and report on localization progress to stakeholders. • Lead the operational plan for introducing new language markets, including vendor selection and tooling setup. • Ensure all UI/UX text, in-app content, and feature documentation are culturally and technically accurate. • Partner with Marketing to localize website content and advertising copy to maximize regional impact. • Oversee the localization of Help Center content and support documentation. • Define and manage the linguistic and functional QA processes for all localized assets prior to launch.

• Respond to e-mail support tickets promptly, providing support and information as required • Investigate issues and assist the Support Development team in identifying bugs • Handle complex technical issues and maintain an accurate understanding of those issues • Assist in updating our knowledge base in Zendesk as needed • Provide product usage guidance and best practices to customers • Monitor customer feedback and suggest improvements to enhance the customer experience

• Create a lasting and positive first impression of Donorbox for our prospects • Become an expert at articulating our value proposition • Create successful cold calling and email campaigns targeting new prospects • Partner with our account executive team to help generate meetings, build a sales pipeline, and drive deals • Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator, CauseIQ, nonprofit conferences, IRS database etc. and other avenues of lead generation • Manage prospecting status, data integrity, and forecasting in HubSpot • Identifying champions and key stakeholders within target accounts • Meet all key performance metrics and goals on a weekly and monthly basis