Donorbox

• Own the CRM vision and roadmap end-to-end: Translate the company's CRM strategy into a sequenced plan with clear, measurable outcomes. • Advise and execute on a data model evolution strategy: Get deep into how supporters, households, donations, soft credits, and communications are modeled today, and drive the evolution toward a more robust, scalable model. • Sharpen segmentation and Lists: Enable nonprofits with powerful filtering and the path toward data-informed segmentation that nonprofits need. • Grow CRM as an acquisition engine: Ship top-of-funnel features that pull new organizations into the platform. • Make communications demonstrably drive giving: Own the insights and metrics that help nonprofits use email and direct stewardship to uplift their fundraising. • Run great product practice: Talk to nonprofits constantly, separate the real problem from the stated request, define success before you ship, measure it after, and iterate to success.

• Own end-to-end logistics coordination for in-person events, including industry conferences, sponsored events, networking and community events, Donorbox-hosted events, and internal company events • Manage exhibitor registrations, sponsorship deliverables, vendor timelines, event deadlines, and conference logistics for domestic and international events • Coordinate freight shipping, drayage, advance warehouse receiving, bill of lading documentation, booth installation and dismantle logistics, and on-site issue resolution • Manage event vendors and conference services including I&D vendors, exhibitor-appointed contractors (EACs), AV, internet, furnishings, and show services • Track and manage event inventory (booth assets, signage, literature, swag) and print production to ensure accurate shipment, storage, reuse, and replenishment • Create logistics documents, shipping trackers, event timelines, budgets, and staff preparation materials • Empower staff to show up fully prepared by leading pre-event prep sessions with key info and facilitating travel & accommodations • Track and maintain event budgets from initial forecasting to actuals reporting, working closely with Finance and Executive team • Partner with Creative to request, produce, and submit sponsor assets, including print collateral, digital ads, swag, booth branding, and more • Drive brand awareness and customer acquisition for Donorbox through strategic participation in events • Understand our fundraising software, target audience, and ICPs to make informed decisions on which events to get involved in, how to connect with attendees, competitive landscape & prospecting opportunities, and how to position the brand most effectively • Come up with creative, data-backed attendee experience and engagement concepts, sponsorship opportunity recommendations, and brand representation ideas that attract visitors, spark conversations, and keep Donorbox top of mind post-event • Collaborate cross-functionally with Marketing, Creative, Partnerships, Sales, and Operations teams to support event goals and company initiatives • Report on post-event ROI, results, and insights using surveys, dashboards, and CRM data, partnering with RevOps, Accounting, and Data teams as needed • Develop and improve event SOPs, systems, and operational processes to support a growing event program and growing team

• Serve as the primary operational partner to the SVP of Growth & Global Operations • Prepare meeting briefs, agendas, summaries, action items, and follow-ups • Track the SVP's priorities, commitments, and key initiatives to ensure nothing falls through the cracks • Attend key meetings, capture decisions and action items, and drive follow-through across teams • Organize information and surface risks, blockers, and opportunities • Help ensure strategic decisions are executed effectively • Track company initiatives, timelines, owners, and deliverables • Improve internal processes through documentation, simplification, and automation • Maintain visibility into key projects and business priorities • Partner closely with Sales, Marketing, Revenue Operations, Product, and Customer Success teams • Coordinate cross-functional initiatives and ensure effective communication between teams • Support planning, forecasting, business reviews, and operational reporting • Identify bottlenecks, inefficiencies, and opportunities for improvement across revenue-generating functions • Build and maintain dashboards, reports, and operational analyses • Gather data from multiple teams and synthesize insights for leadership • Monitor business performance and identify key drivers, trends, and risks • Support KPI tracking and executive reporting • Leverage AI, automation, and business systems to improve efficiency • Support operational workflows and process improvements • Help improve data quality, reporting accuracy, and operational rigor

• Research, write, edit, and publish high-quality blog articles focused on fundraising, nonprofit best practices, product education, and industry trends. • Coordinate and manage external writers to support the production of expert-written and thought leadership content. • Assist in the execution of Donorbox's content calendar, ensuring content is delivered on time and aligned with campaign objectives. • Support the development of content for strategic initiatives, including SEO, AEO (Answer Engine Optimization), customer retention programs, and product launches. • Repurpose existing content into additional formats such as email campaigns, landing pages, guides, social content, and customer communications. • Conduct content audits and identify opportunities to refresh, optimize, and improve existing content performance. • Build, manage, and optimize email campaigns within ActiveCampaign. • Maintain audience segmentation, contact lists, and automation workflows to support campaign targeting and personalization. • Assist in developing email copy for product launches, promotions, customer education, and lifecycle marketing programs. • Monitor campaign performance metrics, including open rates, click-through rates, conversions, and engagement trends, and provide recommendations for improvement. • Support A/B testing initiatives to continuously improve email performance. • Apply SEO and AEO best practices to content creation and optimization efforts. • Conduct topics research and competitor analysis to identify new content opportunities. • Partner with SEO/AEO and product marketing stakeholders to improve organic visibility and search performance. • Support initiatives designed to increase visibility across both traditional search engines and AI-powered answer engines. • Collaborate with Product Marketing, Growth, Customer Success, and Product teams to develop content that supports company objectives. • Coordinate with designers to develop supporting visual assets for blogs, email campaigns and guides. • Ensure all content aligns with Donorbox's brand voice, messaging framework, and style guidelines. • Track content and campaign performance using analytics tools and provide regular reporting on key metrics. • Use data-driven insights to identify opportunities for content optimization and audience engagement. • Stay informed about nonprofit sector trends, fundraising best practices, AI-driven search developments, and content marketing innovations.

• Spearhead the product strategy for user protection, managing programmatic Org Verification, KYC processes, and Fraud Detection. • Secure the user journey by shipping product changes to our user onboarding to better capture verification data while maintaining a seamless activation flow. • Ship internal tooling to empower our support teams to quickly identify and take action on bad actors. • Configure monitors and alarms through vendors like Stripe Radar to proactively mitigate risk and decrease scammers. • Identify and mitigate link spam that degrades Donorbox's domain authority and search ranking, including in AI-powered search tools and answer engines. • Recommend and collaborate with other Service and Product Line engineering teams on changes within their remit. • Work closely with Site Reliability Engineering (SRE) to improve WAF rules and platform monitoring. • Collaborate with the Payments team on refund and chargeback workflows to mitigate financial risk. • Manage platform integrity by overseeing policies around User Generated Content, Content Safety, Spam, and Terms of Service (TOS) violations. • Lead the verification badge product & program

• Develop and execute Donorbox’s SEO and AEO strategy • Improve visibility across Google, AI Overviews, ChatGPT, Gemini, Reddit, and conversational search • Optimize content for semantic search, entity recognition, citations, and answer engines • Identify high-impact keyword opportunities with strong business value • Partner with content and product marketing teams to create authoritative content that ranks and converts • Grow topical authority across nonprofit fundraising, church giving, CRM, donor engagement, events, and fundraising technology • Grow organic visibility across the USA, Europe, and Australia • Support multilingual SEO across Spanish, French, and Dutch content • Improve localized search performance and regional content strategies • Improve site architecture, internal linking, structured data, crawlability, indexation, and Core Web Vitals • Work closely with engineering and product teams on implementation • Lead backlink, PR, and authority-building initiatives • Increase high-quality mentions and citations across nonprofit, church, SaaS, fundraising, and community ecosystems • Develop strategies to improve Donorbox visibility across Reddit, Quora, forums, YouTube, LinkedIn, and nonprofit communities • Help establish Donorbox as one of the most trusted and recommended fundraising platforms online • Understand how AI systems use community discussions, reviews, citations, and brand mentions to influence rankings and recommendations • Track organic growth, AI Overview visibility, rankings, backlinks, conversions, and pipeline impact • Continuously refine strategy based on data and changing search behavior

• Drive a Culture of Excellence: Set and reinforce clear, consistent expectations for excellence, accountability, and continuous improvement company-wide. • Act as a Business Partner: Understand our product, our customers, and our bottom line. Provide clear, practical, and objective guidance to managers on complex organizational and people challenges. • Performance Density: Lead our performance management processes, including goal setting and calibration. Equip managers to address underperformance promptly and constructively, ensuring fair, transparent, and consistent outcomes. • Talent Acquisition Leadership: Partner with Talent Acquisition and hiring managers to develop scalable recruiting strategies, improve hiring processes, and attract high-performing talent aligned with Donorbox’s standards and culture. Provide leadership and strategic oversight for Talent Acquisition operations across the organization. • Employee Relations & Conflict Resolution: Own employee relations matters end-to-end with a calm, objective, and highly professional approach. Partner with Legal to conduct investigations and resolve issues fairly and efficiently. • Streamline Operations: Oversee and continuously improve HR systems, policies, and the employee handbook. Proactively identify and eliminate unnecessary bureaucracy to keep the company moving fast. • Compliance & Fairness: Develop and enforce HR policies that align with our core values and comply strictly with U.S. labor and employment laws, ensuring a welcoming environment of equal opportunity. • Organizational Effectiveness: Lead initiatives that directly impact business output, including practical job architecture, career pathing, organizational planning, headcount strategy, hiring prioritization, and competitive salary benchmarking. • Model the Standard: Demonstrate strong discipline, reliability, and excellent follow-through in all aspects of your work.

• Partner with Product Managers to define, measure and track North Star metrics and leading indicators for every initiative tackled, connecting them to the overall OKRs • Work with product managers to establish, implement, and analyze product conversion funnels. • Collaborate with engineering teams to ensure accurate and complete data collection for all new product launches and feature updates. • Serve as the primary point of contact for product usage data requests from the design and product teams, providing them with the necessary insights to inform their decisions. • Bridge the communication and technical gap between the Product and Data departments, translating business needs into data requirements. • Monitor data quality and integrity, troubleshooting and resolving any issues related to event tracking or data loss. • Assist in setting up and analyzing A/B tests and other experimental feature rollouts. • Prepare and present regular reports and dashboards on product performance to stakeholders.

• Partner with the Senior Revenue Operations Manager to operationalize key GTM initiatives across the sales organization. • Drive the execution of operational programs that improve sales productivity, pipeline management, and deal execution. • Serve as a trusted operational partner to Sales leadership by ensuring processes, tools, and reporting support consistent execution. • Manage the monthly commission cycle, extracting closed-won data from HubSpot and applying complex logic (accelerators, multipliers) to generate accurate payout statements. • Support pipeline visibility and forecasting processes by maintaining reports and dashboards in HubSpot. • Prepare insights and summaries that support weekly pipeline reviews, forecast discussions, and leadership reporting. • Partner with RevOps analytics resources to ensure reporting accuracy and visibility into key sales metrics, i.e. show rates, close rates, cancellation rates, no show rates, etc. • Help maintain strong CRM hygiene and operational discipline across the sales organization.

• Own and scale the company’s global compliance program across regulatory, security, and privacy frameworks • Lead external audits and certifications (SOC 2, PCI DSS, ISO 27001), including preparation, execution, and remediation • Develop and maintain policies, controls, and governance frameworks aligned with business needs • Partner with Sales and Customer teams to support security reviews and enterprise deals • Drive vendor risk management and third-party compliance processes • Identify, assess, and mitigate compliance and security risks across the organization • Apply a risk-based approach to compliance, making informed trade-offs that balance regulatory requirements with business and product needs • Monitor and manage compliance incidents, requests, and inquiries, ensuring timely resolution and appropriate escalation • Leverage tools (e.g., Vanta) to track compliance posture, automate workflows, and improve reporting • Build and deliver internal compliance training and awareness programs across the organization • Serve as a key advisor to the General Counsel and leadership team on compliance strategy, risk, and business trade-offs