Sangoma

Role Description The National Account Manager is responsible for driving revenue growth for Sangoma Cloud products and services through the Technology Solutions Broker channel program. This role will focus on: - Recruiting and onboarding new partners - Expanding existing partner relationships - Supporting sales opportunities - Driving recurring revenue growth - Enabling partner success through training, sales support, and strategic collaboration The ideal candidate understands the telecom and cloud communications landscape and has experience working with agents, brokers, MSPs, VARs, or channel partners within UCaaS, CCaaS, VoIP, SIP, or cloud technologies. This is a highly visible, revenue-generating role with growth potential. Qualifications - 5+ years of successful sales experience in UCaaS, CCaaS, VoIP, SIP, telecom, cloud communications, IT networking, or channel/carrier sales within a channel agent environment - Proven track record of exceeding sales quotas and growing recurring revenue - Strong understanding of unified communications and cloud technologies - Experience managing partner relationships and complex sales cycles - Excellent written, verbal, presentation, and negotiation skills - Ability to work independently in a fast-paced environment - Strong organizational and pipeline management skills - Ability to travel as needed for partner meetings, events, customer engagements, and industry conferences Requirements - Salesforce CRM or similar CRM platform experience preferred - Microsoft Office proficiency including Outlook, Word, Excel, and PowerPoint - Understanding of networking fundamentals, SIP, cloud telephony, and telecom solutions Preferred Qualifications - Existing relationships within the TSD community - Experience with UCaaS/CCaaS or contact center solutions - Experience selling AI-enabled communications or CX technologies - Carrier or service provider sales background - Microsoft Teams voice integration knowledge Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period - Matching 401K program - 100% match on 4% - Employee Stock Purchase Plan after one year of service - Flexible Time Off & Company Holidays - Entrepreneurial work environment partnered with high growth career opportunities - Salary range based on location, commensurate with experience, qualifications, and location

• Engage with customers and prospects through phone, video conferencing, email, chat, and other communication channels. • Provide pre-sales support and information on Sangoma’s products and services. • Assess customer requirements and recommend preliminary solutions that align with their business and technical needs. • Provide budgetary pricing and product information to prospective customers. • Follow documented and automated lead engagement processes to effectively qualify and develop sales opportunities. • Stay informed about industry trends, market developments, and competitive offerings to serve as a trusted advisor to customers. • Maintain accurate and detailed records of all customer interactions within the company’s CRM system. • Prepare quotations and conduct timely follow-up activities to advance sales opportunities. • Manage and maintain relationships with existing customers, including handling escalations, identifying upsell opportunities, addressing billing inquiries, and supporting other account management activities. • Collaborate with internal teams to ensure a positive customer experience and successful resolution of customer concerns.

Role Description The Inside Sales APAC team serves as the first point of contact for many prospective customers and plays a critical role in driving sales growth across the region. The primary objective of the role is to qualify prospects who have expressed interest in Sangoma’s products and services by understanding their business needs and determining whether Sangoma’s solutions are a technical and commercial fit. Leads are distributed either by territory or through a round-robin process to ensure fair and balanced allocation across the team. All leads are generated by the Marketing department through sources such as inbound phone inquiries, website form submissions, and product webinars. Through strong communication, relationship-building, organizational, and teamwork skills, the successful candidate will directly contribute to pipeline development, customer retention, and revenue growth within the APAC region. - Engage with customers and prospects through phone, video conferencing, email, chat, and other communication channels. - Provide pre-sales support and information on Sangoma’s products and services. - Assess customer requirements and recommend preliminary solutions that align with their business and technical needs. - Provide budgetary pricing and product information to prospective customers. - Follow documented and automated lead engagement processes to effectively qualify and develop sales opportunities. - Stay informed about industry trends, market developments, and competitive offerings to serve as a trusted advisor to customers. - Maintain accurate and detailed records of all customer interactions within the company’s CRM system. - Prepare quotations and conduct timely follow-up activities to advance sales opportunities. - Manage and maintain relationships with existing customers, including handling escalations, identifying upsell opportunities, addressing billing inquiries, and supporting other account management activities. - Collaborate with internal teams to ensure a positive customer experience and successful resolution of customer concerns. Qualifications - Fluent English communication skills, both written and verbal. - 1–2 years of experience in Inside Sales and/or Account Management. - Demonstrated ability and desire to qualify, develop, and progress sales leads. - Excellent interpersonal, written, and verbal communication skills. - Strong technical aptitude with the ability to learn Sangoma products, services, and internal systems. - Proven ability to manage multiple priorities in a fast-paced environment. Requirements - Successful track record in commission-based sales. - Experience selling communications or technology solutions. - Experience in Account Management and/or Inside Sales within the Unified Communications (UC) or Telecommunications industry. - Experience using Salesforce CRM.

**Your Role:** - Lead and manage end-to-end payroll processes, including weekly, bi-weekly, semi-monthly, and global payroll cycles. - Reconcile payroll before transmission and validate reports to ensure accurate and timely processing of transactions across multiple countries. - Lead, manage, and mentor the payroll team. - Serve as the primary payroll contact for employees, external auditors, and service providers on international and domestic payroll matters. - Ensure compliance with international payroll regulations, including tax equalization and various withholding tax requirements across different jurisdictions. - Manage the accurate and timely filing of payroll-related compliance forms for global operations. - Identify and recommend process improvements, including the implementation of global payroll tools and automated solutions. - Collaborate with cross-functional teams such as People, Legal, Accounting, and FP&A to ensure alignment on payroll and equity issues. - Deliver accurate monthly GL entries in partnership with the accounting team. - Create ad hoc and periodic payroll and finance reports for different departments and countries. - Responsible for PTO management in collaboration with HR and local managers. - Perform other duties as assigned to support departmental and business objectives, ensuring flexibility in meeting evolving business needs.

Title: Director of Marketing Location: Remote US or Canada Remote Marketing Full time Job Description: Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Managed Connectivity, and AI-powered communications solutions. Our mission is to empower businesses with essential communications that improve connectivity, collaboration, and customer engagement. We are seeking a strategic and results-driven Director of Marketing to lead demand generation, channel marketing, marketing operations, events, public relations, and brand initiatives that drive pipeline growth and revenue across both direct and indirect sales channels. This is a high-impact leadership role responsible for developing and executing integrated marketing programs that accelerate customer acquisition, increase partner engagement, strengthen brand awareness, and support Sangoma's continued growth. Your Role: Demand Generation & Growth Marketing - Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation. - Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance. - Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness. Channel Partner Marketing & Growth - Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth. - Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems. - Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach. Marketing Operations & Analytics - Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement. - Define, monitor, and report on key marketing and pipeline metrics. - Leverage data-driven insights to optimize marketing investments and maximize ROI. Brand, PR & Communications - Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives. - Strengthen Sangoma's brand presence and market positioning across key industries and customer segments. - Ensure consistent messaging and brand execution across all marketing channels. Events & Customer Engagement - Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships. - Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy. Leadership & Collaboration - Lead, mentor, and develop a high-performing marketing team. - Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives. - Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement. Requirements - - 7+ years of progressive B2B marketing experience, including leadership experience managing marketing teams. - Proven success building and executing demand generation programs that drive measurable pipeline growth and revenue. - Experience in SaaS, cloud communications, telecommunications, UCaaS, CCaaS, CPaaS, MSP, or related technology industries. - Strong understanding of channel and partner marketing, including experience supporting VARs, MSPs, distributors, master agents, TSDs, technology alliances, referral partners, and reseller ecosystems. - Demonstrated success developing partner marketing programs, co-branded campaigns, joint go-to-market initiatives, partner enablement strategies, and MDF programs. - Expertise in demand generation, digital marketing, website optimization, marketing operations, lead management, and marketing analytics. - Experience managing marketing budgets and measuring performance through attribution, funnel metrics, and ROI analysis. - Hands-on experience with marketing and sales technologies such as HubSpot, Salesforce, WordPress, Jira, and related marketing automation and CRM platforms. - Strong analytical, communication, presentation, and leadership skills. - Proven ability to collaborate effectively across Sales, Product Management, Customer Success, Revenue Operations, and Executive teams. - Preferred Qualifications - Experience marketing Unified Communications, Contact Center, Voice, Telecommunications, Cloud Communications, AI-powered business applications, or related technology solutions. - Experience supporting both direct sales and channel-led go-to-market models. - Experience with partner recruitment, MDF management, channel enablement, and partner-generated pipeline programs. - Experience leading public relations, analyst relations, and corporate communications initiatives. - Experience managing trade shows, partner conferences, customer events, and large-scale marketing programs. Benefits What We Offer: - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays - Entrepreneurial work environment partnered with high growth career opportunities. Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Manage the accounts payable process by accurately processing invoices, preparing various payment methods, and resolving discrepancies while maintaining strong vendor relationships to support efficient financial operations.

Role Description We are seeking a strategic and results-driven Director of Marketing to lead demand generation, channel marketing, marketing operations, events, public relations, and brand initiatives that drive pipeline growth and revenue across both direct and indirect sales channels. This is a high-impact leadership role responsible for developing and executing integrated marketing programs that accelerate customer acquisition, increase partner engagement, strengthen brand awareness, and support Sangoma's continued growth. Your Role: Demand Generation & Growth Marketing - Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation. - Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance. - Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness. Channel Partner Marketing & Growth - Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth. - Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems. - Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach. Marketing Operations & Analytics - Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement. - Define, monitor, and report on key marketing and pipeline metrics. - Leverage data-driven insights to optimize marketing investments and maximize ROI. Brand, PR & Communications - Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives. - Strengthen Sangoma's brand presence and market positioning across key industries and customer segments. - Ensure consistent messaging and brand execution across all marketing channels. Events & Customer Engagement - Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships. - Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy. Leadership & Collaboration - Lead, mentor, and develop a high-performing marketing team. - Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives. - Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement. Qualifications - 7+ years of progressive B2B marketing experience, including leadership experience managing marketing teams. - Proven success building and executing demand generation programs that drive measurable pipeline growth and revenue. - Experience in SaaS, cloud communications, telecommunications, UCaaS, CCaaS, CPaaS, MSP, or related technology industries. - Strong understanding of channel and partner marketing, including experience supporting VARs, MSPs, distributors, master agents, TSDs, technology alliances, referral partners, and reseller ecosystems. - Demonstrated success developing partner marketing programs, co-branded campaigns, joint go-to-market initiatives, partner enablement strategies, and MDF programs. - Expertise in demand generation, digital marketing, website optimization, marketing operations, lead management, and marketing analytics. - Experience managing marketing budgets and measuring performance through attribution, funnel metrics, and ROI analysis. - Hands-on experience with marketing and sales technologies such as HubSpot, Salesforce, WordPress, Jira, and related marketing automation and CRM platforms. - Strong analytical, communication, presentation, and leadership skills. - Proven ability to collaborate effectively across Sales, Product Management, Customer Success, Revenue Operations, and Executive teams. Preferred Qualifications - Experience marketing Unified Communications, Contact Center, Voice, Telecommunications, Cloud Communications, AI-powered business applications, or related technology solutions. - Experience supporting both direct sales and channel-led go-to-market models. - Experience with partner recruitment, MDF management, channel enablement, and partner-generated pipeline programs. - Experience leading public relations, analyst relations, and corporate communications initiatives. - Experience managing trade shows, partner conferences, customer events, and large-scale marketing programs. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.

Role Description We are seeking a strategic and results-driven Director of Marketing to lead demand generation, channel marketing, marketing operations, events, public relations, and brand initiatives that drive pipeline growth and revenue across both direct and indirect sales channels. This is a high-impact leadership role responsible for developing and executing integrated marketing programs that accelerate customer acquisition, increase partner engagement, strengthen brand awareness, and support Sangoma's continued growth. Your Role: Demand Generation & Growth Marketing - Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation. - Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance. - Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness. Channel Partner Marketing & Growth - Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth. - Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems. - Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach. Marketing Operations & Analytics - Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement. - Define, monitor, and report on key marketing and pipeline metrics. - Leverage data-driven insights to optimize marketing investments and maximize ROI. Brand, PR & Communications - Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives. - Strengthen Sangoma's brand presence and market positioning across key industries and customer segments. - Ensure consistent messaging and brand execution across all marketing channels. Events & Customer Engagement - Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships. - Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy. Leadership & Collaboration - Lead, mentor, and develop a high-performing marketing team. - Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives. - Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement. Qualifications - 7+ years of progressive B2B marketing experience, including leadership experience managing marketing teams. - Proven success building and executing demand generation programs that drive measurable pipeline growth and revenue. - Experience in SaaS, cloud communications, telecommunications, UCaaS, CCaaS, CPaaS, MSP, or related technology industries. - Strong understanding of channel and partner marketing, including experience supporting VARs, MSPs, distributors, master agents, TSDs, technology alliances, referral partners, and reseller ecosystems. - Demonstrated success developing partner marketing programs, co-branded campaigns, joint go-to-market initiatives, partner enablement strategies, and MDF programs. - Expertise in demand generation, digital marketing, website optimization, marketing operations, lead management, and marketing analytics. - Experience managing marketing budgets and measuring performance through attribution, funnel metrics, and ROI analysis. - Hands-on experience with marketing and sales technologies such as HubSpot, Salesforce, WordPress, Jira, and related marketing automation and CRM platforms. - Strong analytical, communication, presentation, and leadership skills. - Proven ability to collaborate effectively across Sales, Product Management, Customer Success, Revenue Operations, and Executive teams. Preferred Qualifications - Experience marketing Unified Communications, Contact Center, Voice, Telecommunications, Cloud Communications, AI-powered business applications, or related technology solutions. - Experience supporting both direct sales and channel-led go-to-market models. - Experience with partner recruitment, MDF management, channel enablement, and partner-generated pipeline programs. - Experience leading public relations, analyst relations, and corporate communications initiatives. - Experience managing trade shows, partner conferences, customer events, and large-scale marketing programs. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.

• Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation. • Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance. • Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness. • Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth. • Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems. • Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach. • Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement. • Define, monitor, and report on key marketing and pipeline metrics. • Leverage data-driven insights to optimize marketing investments and maximize ROI. • Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives. • Strengthen Sangoma's brand presence and market positioning across key industries and customer segments. • Ensure consistent messaging and brand execution across all marketing channels. • Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships. • Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy. • Lead, mentor, and develop a high-performing marketing team. • Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives. • Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement.

• Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact. • Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work. • Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions. • Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery. • Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness. • Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization. • Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress. • Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked. • Support planning and execution of programs and cross-team initiatives from initiation through delivery. • Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.