• Provide customer support to the Pro AV channel by providing information about technical product details • Respond to integrators, resellers, and Sales team to enable order placement through passive sales process • Process orders, relay tracking information, quote, check on order status, and resolve customer issues

Title: Inside Sales Representative Location: Germany Job Description: Full time job requisition id JR114320 About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are seeking a dynamic and customer-focused Inside Sales Representative, who is fluent in German, to manage and grow a diverse portfolio of HVAC-R customers across the DACH region. This is a client-facing, high-volume sales role conducted primarily through digital channels (phone, video, email), offering a modern alternative to traditional field sales. This can be a hybrid or fully remote position with occasional travel to our office in Aachen. Key Responsibilities of the Role - Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email) - Manage a high-volume, diverse portfolio of regional accounts across DACH, ensuring consistent engagement and follow-up - Conduct regular customer check-ins to understand needs and identify growth opportunities - Drive upsell and cross-sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits - Lead pricing discussions and contract negotiations within defined frameworks - Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation - Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience - Identify and develop “hidden champions” within customer organizations to expand business potential - Monitor HVAC-R market trends, competitor activity, and customer challenges to inform sales strategy - Engage with agents and support indirect sales channels where relevant - Proactively identify new opportunities within existing accounts and the wider market Required Skills and Qualifications - 1–3 years’ experience in sales, account management, or technical sales - Proven ability to manage a broad portfolio with strong prioritization, time management, and follow-up discipline - Experience working towards targets and sales quotas in a high-volume environment, with a results-driven mindset - Strong communication skills, particularly in remote/digital customer engagement - Customer-centric and solution-oriented approach, with the ability to build lasting relationships - Experience using CRM tools and managing sales pipelines - Technical curiosity and the ability to quickly understand and communicate product value - Fluency in English and German Preferred Skills and Qualifications - Experience within HVAC-R or a related technical industry - Understanding of mechanical and/or electronic components - Exposure to OEM customer environments - Additional Eastern European language skills (French is highly desirable for the France-focused role) - Demonstrated proactive “hunter” mindset, with the ability to identify and pursue new opportunities - Adaptability and flexibility in a fast-evolving, international sales environment If this sounds like you, please apply! We can’t wait to speak with you! Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment. Work Authorization Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided. No calls or agency requests please.

• Support international Inside Sales activities with exposure to Outside Sales across global markets • Build and maintain strong relationships with international customers and partners • Identify growth opportunities and support strategies to expand global business and revenue • Use sales data, market insights, and analytics to support forecasting and decision-making • Collaborate cross-functionally to ensure alignment between Sales, Operations, Marketing, and Logistics • Prepare and issue customer quotations in compliance with international trade requirements • Manage inbound international sales inquiries and new lead requests • Support utility-scale solar sales initiatives (experience preferred) • Provide hands-on order management support, coordinating closely with logistics and operations teams • Deliver a high-touch customer operations model, including proactive communication and follow-up • Monitor customer performance metrics and sales analytics; provide insights on trends, risks, and opportunities • Assist with documentation related to international shipping, export compliance, and delivery schedules • Support RFQ and tendering processes, including quote preparation, logistics pricing, and documentation for high-quality submissions

Role Description The Inside Sales APAC team serves as the first point of contact for many prospective customers and plays a critical role in driving sales growth across the region. The primary objective of the role is to qualify prospects who have expressed interest in Sangoma’s products and services by understanding their business needs and determining whether Sangoma’s solutions are a technical and commercial fit. Leads are distributed either by territory or through a round-robin process to ensure fair and balanced allocation across the team. All leads are generated by the Marketing department through sources such as inbound phone inquiries, website form submissions, and product webinars. Through strong communication, relationship-building, organizational, and teamwork skills, the successful candidate will directly contribute to pipeline development, customer retention, and revenue growth within the APAC region. - Engage with customers and prospects through phone, video conferencing, email, chat, and other communication channels. - Provide pre-sales support and information on Sangoma’s products and services. - Assess customer requirements and recommend preliminary solutions that align with their business and technical needs. - Provide budgetary pricing and product information to prospective customers. - Follow documented and automated lead engagement processes to effectively qualify and develop sales opportunities. - Stay informed about industry trends, market developments, and competitive offerings to serve as a trusted advisor to customers. - Maintain accurate and detailed records of all customer interactions within the company’s CRM system. - Prepare quotations and conduct timely follow-up activities to advance sales opportunities. - Manage and maintain relationships with existing customers, including handling escalations, identifying upsell opportunities, addressing billing inquiries, and supporting other account management activities. - Collaborate with internal teams to ensure a positive customer experience and successful resolution of customer concerns. Qualifications - Fluent English communication skills, both written and verbal. - 1–2 years of experience in Inside Sales and/or Account Management. - Demonstrated ability and desire to qualify, develop, and progress sales leads. - Excellent interpersonal, written, and verbal communication skills. - Strong technical aptitude with the ability to learn Sangoma products, services, and internal systems. - Proven ability to manage multiple priorities in a fast-paced environment. Requirements - Successful track record in commission-based sales. - Experience selling communications or technology solutions. - Experience in Account Management and/or Inside Sales within the Unified Communications (UC) or Telecommunications industry. - Experience using Salesforce CRM.