Role Description We are seeking an experienced Guest Experience Lead to join our guest communications team. This role is responsible for ensuring communication quality, managing escalations, and driving the timely and professional resolution of all guest-related issues. - This position serves as a primary escalation point for complex guest situations. - Requires a strong sense of urgency, sound judgment, attention to detail, and a deep understanding of customer experience within hospitality environments. - The ideal candidate brings experience from short-term rentals, hotels, airlines, or other high-volume service industries. - Must be well-versed in all operational aspects of vacation rentals, including common housekeeping and maintenance-related issues. - A proactive, solutions-oriented approach is essential. - This role requires a flexible schedule and the ability to work shifts starting at 7 AM EST. Key Responsibilities - Guest Communication & Quality Control - Maintain a high standard of written and verbal communication across all guest interactions. - Review team responses and ensure consistency in tone and accuracy. - Handle complex and sensitive guest issues, including complaints, refund requests, and in-stay disruptions. - Ensure resolutions are consistent, well-documented, and aligned with company standards. - OTA Platform Management - Work within platforms such as Airbnb, Vrbo, and Booking.com. - Manage disputes, claims, and support cases with a strong understanding of platform policies. - Advocate for the company in reimbursement requests and review-related matters. - Operational Coordination - Partner with Maintenance and Housekeeping teams to resolve issues quickly. - Identify recurring guest concerns and escalate operational improvements. - Ensure adherence to SOPs and recommend updates as needed. Qualifications - Minimum 2+ years of experience in hospitality or customer service, including: - Short-term rentals / vacation rentals - Hotels or resorts - Airlines or travel-related services - High-volume customer support environments within hospitality - Strong technical acumen, including hands-on experience with property management systems such as Guesty and project management platforms such as Airtable. - Ability to leverage AI tools to improve efficiency and workflow. - Demonstrated experience handling customer escalations and conflict resolution. - Strong understanding of customer service across multiple touchpoints. - Excellent written English and Spanish communication skills (required). - This role requires a flexible schedule and the ability to work shifts starting at 7 AM EST. Benefits - $2,000 USD per month - Two weeks PTO - Fully remote role (LATAM-based candidates only) - Opportunity for growth into senior Guest Experience leadership roles

Role Description This position may be performed remotely, but requires the flexibility and willingness to travel as needed. Praxis is seeking a highly organized, detail-oriented, and proactive CMLR Coordinator to drive efficient, compliant review and approval processes for promotional and medical materials across the organization. This role sits at the center of cross-functional collaboration, partnering closely with Commercial, Medical Affairs, Regulatory, Legal, Compliance, and external agencies to ensure materials move quickly, accurately, and responsibly through the Medical, Legal, and Regulatory (MLR) review process. This role is critical to enabling speed without sacrificing quality or compliance. The right person thrives in fast-moving environments, communicates clearly, anticipates obstacles before they become problems, and brings a strong ownership mindset to operational execution. You are not simply managing workflows — you are helping teams operate more effectively and ensuring patients, providers, and stakeholders receive accurate and compliant information. This is an excellent opportunity for someone who enjoys building structure, improving processes, and working cross-functionally in a mission-driven biotech environment. The ideal candidate combines deep knowledge of MLR operations with strong business judgment, systems thinking, and the ability to influence across functions without direct authority. Qualifications - Bachelor’s degree preferred or equivalent relevant experience - 3+ years of experience supporting MLR, promotional review, regulatory operations, commercial operations, or related functions within pharmaceutical, biotech, or healthcare environments - Familiarity with MLR review systems and workflow platforms such as Veeva PromoMats or similar tools - Strong project management and organizational skills with exceptional attention to detail - Ability to manage multiple projects and deadlines simultaneously in fast-paced environments - Strong written and verbal communication skills with confidence interacting across functions and levels - High degree of professionalism, discretion, and accountability - Demonstrated ability to identify operational inefficiencies and drive practical solutions - Comfortable working in ambiguity and adapting quickly as priorities evolve - Embodies a collaborative, ownership-driven mindset aligned with Praxis’s values of Trust, Curiosity, Ownership, and Results Requirements - Coordinate end-to-end MLR review workflows for promotional, educational, and corporate materials across multiple functions and stakeholders - Manage review timelines, approvals, version control, documentation, and routing within MLR systems and platforms - Partner with Commercial, Medical, Regulatory, Legal, and Compliance teams to ensure timely and compliant review processes - Facilitate MLR meetings, capture feedback, track action items, and drive alignment toward final approvals - Identify workflow bottlenecks and recommend process improvements that increase efficiency, transparency, and accountability - Ensure accurate maintenance of review records, archives, and audit-ready documentation in accordance with company policies and regulatory requirements - Support training and onboarding for internal stakeholders and agency partners on MLR processes, systems, and best practices - Serve as a reliable operational partner who proactively communicates risks, status updates, and timeline changes Benefits - 99% of the premium paid for medical, dental and vision plans - Company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize coverage - Dollar-for-dollar match up to 6% on eligible 401(k) contributions - Long-term stock incentives and ESPP - Discretionary quarterly bonus - Flexible wellness benefit - Generous PTO, paid holidays, and company-wide shutdowns - Join a phenomenal crew of colleagues who are smart, engaged, and inspiring Company Description Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders. - Core Values: Trust, Ownership, Curiosity, and Results

• Own the annual and quarterly advertising and media strategy aligned to brand and business objectives • Develop integrated, multi-channel media plans around key formulas and campaigns (e.g., digital, social, search, print, programmatic, events/sponsorships) • Partner with Insights/Analytics to define KPIs, measurement approaches, and optimization plans; translate results into actionable recommendations for advertising and media strategy • Own the advertising and media budget (annual planning, forecasting, allocation, pacing, and reconciliation) • Build business cases for incremental spend and reallocation decisions, track ROI and performance vs. plan • Responsible for development, review, and delivery of marketing assets and content across channels including but not limited to writing content, art directing on layouts, email direction, submitting JIRA tickets and routing assets for approval • Drive digital campaign creative execution across paid search, paid social, display/programmatic, CRM/email, and website/landing-page experiences • Partner with analytics and channel owners to improve funnel performance (CTR, CVR, CAC, ROAS, LTV, etc.) • Support owned-channel content strategy (SEO & AEO fundamentals, content governance, and engagement best practices) • Develop and operationalize audience segmentation using first-party data, market insights, and behavioral signals • Ensure assets are on strategy, on brand, and optimized for channel requirements and audience needs • Collaborate with Brand/Portfolio Marketing, Sales, and other stakeholders to align messaging, campaigns, and go-to-market priorities • Support key launches and initiatives with integrated plans, toolkits, and readiness communications

• Design a holistic internal and external communications strategy to support Wing's expansion into complex metropolitan markets. • Normalize drone delivery for consumers, shaping future behavior without losing the innovative factor of our service. • Drive B2B and B2C communications to ensure restaurant and retail partners recognize Wing as a viable, present-day delivery option worth prioritizing on their roadmaps. • Partner with the Government and Affairs and Public Policy teams to engage with federal aviation authorities, policymakers, and local municipal governments to navigate complex regulatory landscapes and community concerns regarding noise, privacy, and airspace safety. • Oversee comprehensive executive communications, thought leadership, internal communications, and crisis communications frameworks. • Distill highly complex autonomous technology into compelling, authentic stories that resonate with consumers, partners, policymakers, tech press, and employees. • Build, mentor, and lead a high-performing communications team, fostering a culture of collaboration, accountability, and excellence across internal, external, policy, and product disciplines.