Digital Shift

Role Description Our company is looking for a Sales & Marketing Assistant to join our growing team. The Sales & Marketing Assistant will work closely with our sales and marketing teams to develop and implement plans and strategies. While operating remotely, the Sales Assistant will: - Organize and update files - Answer calls, chat inquiries, and emails - Assist in creating presentations, sales videos, and materials To be successful in this role, you should have effective written and verbal communication skills and a high level of attention to detail. If you are a highly organized multi-tasker with excellent communication skills, we’d like to meet you. Qualifications - Proven experience as an administrative assistant, virtual assistant, or office admin - Proficient computer skills, including MS Office (Word, PowerPoint, and Excel) - Experience with Google Docs, cloud services, and other technology and project management tools (Asana, Pipedrive, Ahrefs, BrightLocal, etc.) - Highly organized multi-tasker and able to work on various tasks simultaneously - Demonstrates excellent time management skills - Self-directed and able to work without supervision - Excellent verbal and written communication skills - Strong customer service and presentation skills - Full-time availability from M-F 8am-4pm MST Requirements - Manage communication and answer emails - Research prospects and gather data for campaigns - Perform analysis using SEO tools and online research - Prepare and organize databases, spreadsheets, and reports - Manage inquiries and replies across all channels (email, chat, social) - Manage systems, update records, and organize documentation - Review data, update information, and finalize documents - Analyze data for sales and marketing presentations - Create personalized and relevant sales videos - Handle all data and information confidentially - Manage team calendar and appointments - Take notes and transcribe meetings - Schedule virtual meetings

Role Description We are looking for an Appointment Setter to take charge of the outbound sales process for our fast growing digital marketing team. Your role will be to seek new business opportunities by contacting prospects, developing relationships, and generating appointments with potential customers. As a valued member of our team, you will build a sales pipeline by cultivating prospects, creating new opportunities, managing leads, and expanding existing customer relationships using CRM and lead generation tools. To be successful in this role, you should have outstanding written and verbal communication skills and previous experience developing leads and exceeding sales quotas. If you are energetic, well-spoken, and eager to close appointments and skyrocket revenue, we’d like to meet you. - Research prospects and gather data for sales campaigns - Connect with your prospects by calling, emailing, texting and social messaging - Generate leads through targeted cold outreach and automated email sequences - Perform targeted phone-based outreach and follow-up - Schedule appointments for the sales team to meet with potential clients - Update and track progress in CRM and lead management system - Log sales activities and keep up-to-date notes on all prospects Qualifications - Superior written and verbal communication skills - Customer-focused attitude with strong relationship building skills - Excellent interpersonal communication skills - Advanced telephone communication skills - Strong organizational skills with an eye for detail - Experience with solution selling and objection handling techniques - Ability to present complex information clearly and concisely - Previous work experience in sales, telemarketing, or call center - Adaptable, dynamic and charismatic personality - University degree or college diploma preferably in business, marketing or sales - Full-time availability from M-F 8am-4pm MST (UTC -7)

Role Description We are looking for a white hat link building expert who can find high-quality and relevant backlink opportunities. As a valued member of the SEO team, you will keep the pipeline filled at all times so that we never run out of people to show our assets to. The Link Prospector's objective is to find as many high-quality and niche relevant prospects as possible. The goal is to add the most relevant prospects by finding and verifying their contact info as well as evaluating the appropriate website metrics. Daily tasks include: - Research and analysis - Managing a to-do list - Tracking project information - Working out of our outreach and influencer marketing management tool After searching for prospects and grouping leads into lists, the Link Prospector will also be involved with: - Preparing emails - Creating follow-up templates - Scheduling campaigns SEO Tools including blogger and influencer outreach management software, a Google Chrome extension for fast and easy prospecting, a dynamic advanced search operator Google Sheet, a project tracker, and a to-do list will be provided. Qualifications - University degree or college diploma - 2+ years professional experience in a related field in link prospecting/link outreach/SEO capacity (agency or other professional experience) - Excellent grasp of the English language - Creative and innovative thinker and planner - Able to multitask, prioritize, and manage time efficiently - Self-motivated and self-directed Requirements - Experience finding link opportunities - Knowledge of advanced search operators - Experience with social media - Understanding link quality and metrics - Web research skills - Researching the prospect’s website and understanding client content Benefits - Work remotely and have full-time hours - Get competitive pay - Shape your future at a fast-growing digital marketing company - Work directly with senior team members where your ideas and suggestions will be heard - Hone your link building skills - Opportunity to grow within the company and build a team to work with you - Work with a fun and close team of awesome people!

Role Description Are you a social media maven ready to craft engaging stories and create buzzworthy content? Do you thrive on connecting with audiences and driving brand engagement through innovative social media strategies? If you're nodding yes, your next big opportunity awaits at Digital Shift! Join us as a Social Media Coordinator, where you'll lead crucial initiatives to enhance our clients' online presence and amplify their marketing and sales efforts. In this key role, you’ll collaborate closely with our content and SEO teams to elevate our clients' brands, ensuring they capture the imagination of consumers. Your creativity and tactical expertise will be instrumental in developing content that not only attracts new customers but also fosters loyalty among existing ones. Step into a role at Digital Shift where your creativity and strategic acumen are vital to our mission of standing out in the digital marketplace. - Content Creation: Craft engaging social media posts that captivate our audience, highlighting services, promotions, and essential updates. - Promotional Strategy: Dynamically update and refresh monthly promotions to maintain relevant and compelling content. - Visual Storytelling: Source, edit, and create outstanding graphics that visually represent our brand and enhance our social media posts. - Profile Management: Optimize social media profiles across platforms like Facebook, Instagram, LinkedIn, and Google Business Profiles to maximize engagement. - Data-Driven Insights: Monitor and analyze campaign performance to identify trends, refine strategies, and increase overall engagement. - Calendar Coordination: Develop and manage a comprehensive social media calendar, ensuring a consistent and impactful presence. Qualifications - A positive attitude, detail-oriented, and customer-focused approach with excellent multitasking and organizational abilities. - 2-3+ years of experience in social media marketing or as a digital marketing specialist. - Proficient in consulting, writing, editing (photo/video/text), and communication. - Demonstrated experience with major social media platforms and familiarity with scheduling and analytics tools. - Comprehensive understanding of online marketing and major marketing channels. - Degree or diploma in Communications, Marketing, Business, Public Relations, Journalism, or English. Requirements - This position is full-time and remote, and it is important that you are motivated, self-driven, and can meet deadlines while being responsive and connected using project management and team tools. - Full/partial MST time-zone workday overlap is preferred, but not required. Benefits - Embrace a career where your work drives real change, and your well-being is always a priority. - Find a supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally. Company Description Since our founding in 2007, Digital Shift has embraced a distinct approach to digital marketing. We cut through the typical agency nonsense, focusing instead on result-driven teams and fostering strong relationships that drive success. Our team is committed to creating an inclusive environment where diverse voices are not only heard but are also integral to our success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers.

Role Description Can you hook a viewer in under 3 seconds and turn a static photo into a scroll-stopping story? Do you know the difference between a viral TikTok and a skip—and can you leverage AI tools to animate, enhance, and elevate content that drives real business results? If mastering the art and science of vertical video is your obsession, your next big opportunity awaits at Digital Shift! Join us as a Social Media Vertical Video Creator, where you'll be at the forefront of creating thumb-stopping content that elevates our clients' brands across TikTok, Instagram Reels, YouTube Shorts, and Facebook. In this pivotal role, you'll transform raw footage, photos, and creative concepts into compelling 15-30 second videos that don't just get views—they get results. Your expertise in visual hooks, AI-powered animation, seamless editing, and platform-specific trends will be instrumental in helping home service businesses across North America connect with their audiences in authentic, engaging ways. You'll experiment, iterate, and innovate to discover what makes people stop, watch, and take action. Step into a role at Digital Shift where your creative vision and technical prowess are essential to our mission of dominating the digital landscape—one vertical video at a time. - AI-Powered Content Creation: Leverage AI prompts and animation tools to transform static photos into dynamic vertical videos, bringing still images to life with motion, effects, and compelling narratives. - Content Creation & Animation: Transform raw video clips, photos, and graphics into engaging vertical content using both traditional editing techniques and cutting-edge AI animation tools. - Strategic Hook Development: Create and rigorously test visual and written hooks designed to maximize view rates in the critical first 3 seconds, ensuring viewers stop scrolling and stay engaged. - Multi-Format Video Production: Compile and edit 15-30 second videos optimized for Instagram Reels, TikTok, YouTube Shorts, and Facebook, ensuring each piece aligns with platform best practices and current trends. - Asset Management: Work with provided materials—video clips, photos, graphics, and brand assets—to craft cohesive, on-brand content that tells compelling stories. - Caption & Copy Integration: Develop attention-grabbing captions and on-screen text that complement your visual storytelling and enhance message retention. - Performance Optimization: Analyze video performance metrics to identify what resonates with audiences, continuously refining your approach to improve engagement and conversion rates. - Collaborative Innovation: Partner with our social media and content teams to align video content with broader marketing strategies and client objectives. Qualifications - A detail-oriented, creative mindset with exceptional organizational abilities and the capacity to manage multiple projects simultaneously. - 2-3+ years of hands-on experience in video content creation, with a proven track record of producing engaging short-form content for social media platforms. - University or College degree in Film Production, Digital Media, Marketing, Communications, or a related field. - Proficiency with industry-standard video editing tools including CapCut, Adobe Premiere Pro, DaVinci Resolve, or similar platforms. - Deep understanding of vertical video formats and platform-specific requirements for TikTok, Instagram Reels, YouTube Shorts, and Facebook. - Knowledge and application of visual storytelling techniques, including hook creation, pacing, transitions, and caption writing that drives engagement. - Experience working within an agency setting is an asset, demonstrating your ability to manage multiple clients and adapt to diverse brand voices. - Familiarity with the home services industry (plumbing, HVAC, electrical, roofing, etc.) is an asset, helping you quickly grasp client needs and create relevant content. - This position is primarily remote, and it is important that you are self-motivated, deadline-driven, and able to stay connected and responsive using project management and collaboration tools. Benefits - Embrace a career where your creativity drives real change, and your well-being is always a priority. - Find a supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally. Company Description Since our founding in 2007, Digital Shift has embraced a distinct approach to digital marketing. We cut through the typical agency nonsense, focusing instead on result-driven teams and fostering strong relationships that drive success. Our team is committed to creating an inclusive environment where diverse voices are not only heard but are also integral to our success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers. Ready to make a real impact? Apply today and be a part of our growth story at Digital Shift!

Role Description Are you a data-driven strategist passionate about optimizing search engine visibility and driving measurable results? Do you excel at leveraging SEO to enhance digital footprints and create competitive advantages? If you're ready to unleash your SEO expertise in a role where analysis meets action, we want you on our team! Join us as an SEO Analyst and play a pivotal role in shaping our digital landscape. At Digital Shift, you'll deploy your analytical skills and deep knowledge of SEO practices to amplify our clients' online presence and ensure their content reaches and resonates with their target audiences. Your efforts will directly help convert visitors into paying customers, employing cutting-edge tools and data-driven insights. In this vital role, you’ll lead our SEO initiatives: - Conduct targeted keyword research using tools like Ahrefs, Semrush, Keyword Planner, and Moz. - Perform competitive analysis to identify content gaps and areas for enhancement. - Optimize web pages crafted by our content team, employing advanced on-page SEO techniques. - Monitor key SEO metrics such as organic traffic, conversion rates, and time spent on page. - Produce reports on performance metrics, aligning them with our SEO goals and benchmarks. - Implement local SEO and link-building strategies, managing backlinks to boost online authority. - Stay abreast of SEO trends and continuously update your skills with new tools and practices. Qualifications - 2-3+ years of solid experience as an SEO Analyst or in a similar role within digital marketing. - Expertise in using SEO tools and platforms, with a strong grasp of keyword research, XML sitemaps, and webmaster tools. - A strong understanding of search engine algorithms, ranking factors, and best SEO practices. - Proven analytical skills to interpret data and make informed, strategic decisions. - Experience with Google Business Profile optimization and familiarity with HTML, JavaScript, and advanced SEO techniques is preferred. - A degree or diploma in Marketing, Business, or a relevant field. Requirements - This position is full-time and remote. - It is important that you are motivated, self-driven, and can meet deadlines while being responsive and connected using project management and team tools. - Full/partial EST time-zone workday overlap is preferred, but not required. Benefits - Embrace a career where your work drives real change, and your well-being is always a priority. - Find a supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally.

Role Description Imagine merging your digital marketing acumen with the art of fostering impactful customer relationships to ignite extraordinary business growth. Sounds like your ambition? Let's work together to bring your vision to life. Join Digital Shift as our newest Account Manager and step into a dynamic role where your SEO expertise and commitment to client success will empower businesses to turn online searchers into satisfied customers. As an Account Manager at Digital Shift, you'll oversee a portfolio of assigned clients, liaising with internal teams to ensure top-notch customer experience. You'll be our clients' trusted partner, guiding them through ongoing SEO strategies, initiating monthly Zoom strategy sessions, and ensuring they're always aware of their progress and results. This role will allow you to flex your ability to juggle multiple projects, maintaining a keen eye on details while continuously driving results. You'll be the liaison between our clients and our operations teams, ensuring clients are satisfied and engaged with our services for the long term. If you believe you've got what it takes to build and maintain robust client relationships while keeping up with the fast-paced world of digital marketing, we can't wait to meet you. Responsibilities - Conduct monthly strategy sessions - Strategically plan deliverables with clients - Proactively serve client needs and business objectives - Collaborate with Operations to measure progress and get results - Build and maintain strong, long-lasting client relationships - Develop trusted advisor relationships with clients - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Clearly communicate the progress of monthly/quarterly initiatives to clients - Develop new business with existing clients and/or identify areas of improvement - Forecast and track key account metrics - Prepare reports on account status - Maintain high customer satisfaction and retention scores Qualifications - Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role - Excellent listening, negotiation and presentation abilities - Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail - Demonstrable ability to communicate, present and influence - Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel) - Experience delivering client-focused solutions to customer needs - Strong verbal and written communication skills - Bachelor's degree in Business Administration, Marketing, Sales or relevant field Requirements - This is a full-time remote position that requires a motivated and self-driven individual. - Your proficiency in meeting deadlines and staying connected using project management and team tools will be key. - In your cover letter, we want to hear about your unique experiences—particularly if you've worked in home services, franchising, or digital marketing agencies. - We value diversity in experiences and believe that every unique path brings a unique perspective that can drive success at Digital Shift. Benefits - Embrace a career where your work drives real change, and your well-being is always a priority. - At Digital Shift, you'll find a supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally. Company Description Since our founding in 2007, Digital Shift has embraced a distinct approach to digital marketing. We cut through the typical agency nonsense, focusing instead on result-driven teams and fostering strong relationships that drive success. Our team is committed to creating an inclusive environment where diverse voices are not only heard but are also integral to our success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers. Ready to make a real impact? Apply today and be a part of our growth story at Digital Shift!

Role Description Become the Voice Behind the Brand: Transform Client Connections into Career-Defining Wins! If you’re driven to turn every client interaction into a memorable experience—and you thrive in a team that values results, trust, and real relationships—your next big opportunity starts here. As our Client Communications Specialist, you’ll be the bridge between digital excellence and human connection. Your mission: transform satisfied clients into passionate advocates through authentic relationships and a deep understanding of their business goals. - Serve as the lead point of contact for client account management matters - Build and maintain strong, long-lasting client relationships - Develop trusted advisor relationships with clients and stakeholders - Lead monthly review calls and onboard new clients, ensuring seamless communication and alignment - Review completed work on assigned accounts, ensuring timely and successful delivery of all tasks - Collaborate with internal teams to measure and report on client campaign success - Forecast and track key account metrics (e.g., monthly performance results) - Prepare reports and clearly communicate progress on initiatives - Assist with challenging client requests or issue escalations as needed - Proactively measure and improve client engagement and satisfaction Qualifications - 3+ years of general marketing experience - 2+ years in an account management or customer communications role - Jaw-dropping phone, communication, and relationship-building skills - Extremely organized and able to schedule your days to maximize productivity - Demonstrated ability to communicate, present, and influence at all levels - Experience with CRM software (e.g., Salesforce, Asana, or HubSpot) and customer service platforms (e.g., Help Scout or Zendesk) - Proficient with Google Sheets or MS Excel for analyzing data and reporting - Proven ability to juggle multiple projects while maintaining sharp attention to detail - Excellent listening, negotiation, and presentation skills - Degree or diploma in Business Administration, Marketing, or a relevant field Benefits - Supportive, growth-focused culture - Opportunity to earn performance-based pay increases over time - Prioritization of well-being and development

Role Description Ready to Lead the Conversation, Not Just Join It? Are you a social media strategist who thrives on delivering scroll-stopping content and turning engagement into measurable results? Imagine leading the creative charge for multiple brands, guiding a talented team, and collaborating directly with clients to craft social strategies that actually move the needle. If you want your work to be noticed, valued, and celebrated—this is your moment to shine at Digital Shift. Social Media Lead at Digital Shift. Do you see social media as more than just posts and likes? Are you passionate about driving real reach and conversions through innovative, multi-platform campaigns? Join Digital Shift as our Social Media Lead and champion the social presence for a diverse portfolio of North American brands. In this role, you’ll not only oversee and approve content for our clients but also onboard and collaborate with them to develop winning strategies. You’ll guide and delegate to a skilled social team, ensuring every campaign is impactful, on-brand, and ahead of the curve. Key Responsibilities - Lead Social Strategy: Onboard clients and develop tailored plans to achieve their marketing goals across all major social platforms. - Oversee Brand Presence: Manage and approve social media content for multiple brands, ensuring consistency and creativity. - Creative Direction: Review, create, and delegate engaging posts, stories, and campaigns—leveraging vertical video, photo, and paid social for maximum impact. - Team Leadership: Mentor and guide the social team, delegating tasks and ensuring top-quality deliverables. - Collaboration: Work closely with content, SEO, and design teams to amplify client messaging and drive campaign results. - Monitor & Optimize: Analyze reach and conversion data, providing actionable insights to refine strategies. - Attention to Detail: Ensure every post, campaign, and client interaction reflects Digital Shift’s high standards. - Calendar Management: Coordinate and maintain a robust social media calendar for multiple brands. Qualifications - 4–5+ years of hands-on social media experience within an agency or brand environment. - Proven expertise in leading social campaigns for multiple brands or clients. - Strong consulting, writing, editing (photo/video/text), and communication skills. - Experience onboarding clients and planning social media strategies in direct partnership with them. - Comfortable working on a team, delegating tasks, and providing constructive feedback. - Detail-oriented and able to multi-task seamlessly in a fast-paced, remote environment. - Proficiency with major social platforms, analytics, and scheduling tools. - Experience with vertical video creation (an asset). - Degree/diploma in Communications, Marketing, Business, Public Relations, Journalism, or English. Benefits - Step into a role where your ideas matter, your growth is supported, and your impact is visible every day. - At Digital Shift, you’ll find a supportive and collaborative team, dynamic projects, and room to grow—professionally and personally. Company Description Since 2007, Digital Shift has been cutting through agency noise with one focus: delivering results for our clients. We foster an inclusive culture, value every voice, and empower home service businesses across North America to turn online searchers into loyal customers.