Since 2007, Digital Shift has been cutting through agency noise with one focus: delivering results for our clients. We foster an inclusive culture, value every voice, and empower home service businesses across North America to turn online searchers into loyal customers.
Client Communications Specialist
Location
Canada
Posted
83 days ago
Salary
C$25 - C$35 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Client Communications Specialist
Digital Shift
Role Description Become the Voice Behind the Brand: Transform Client Connections into Career-Defining Wins! If you’re driven to turn every client interaction into a memorable experience—and you thrive in a team that values results, trust, and real relationships—your next big opportunity starts here. As our Client Communications Specialist, you’ll be the bridge between digital excellence and human connection. Your mission: transform satisfied clients into passionate advocates through authentic relationships and a deep understanding of their business goals. - Serve as the lead point of contact for client account management matters - Build and maintain strong, long-lasting client relationships - Develop trusted advisor relationships with clients and stakeholders - Lead monthly review calls and onboard new clients, ensuring seamless communication and alignment - Review completed work on assigned accounts, ensuring timely and successful delivery of all tasks - Collaborate with internal teams to measure and report on client campaign success - Forecast and track key account metrics (e.g., monthly performance results) - Prepare reports and clearly communicate progress on initiatives - Assist with challenging client requests or issue escalations as needed - Proactively measure and improve client engagement and satisfaction Qualifications - 3+ years of general marketing experience - 2+ years in an account management or customer communications role - Jaw-dropping phone, communication, and relationship-building skills - Extremely organized and able to schedule your days to maximize productivity - Demonstrated ability to communicate, present, and influence at all levels - Experience with CRM software (e.g., Salesforce, Asana, or HubSpot) and customer service platforms (e.g., Help Scout or Zendesk) - Proficient with Google Sheets or MS Excel for analyzing data and reporting - Proven ability to juggle multiple projects while maintaining sharp attention to detail - Excellent listening, negotiation, and presentation skills - Degree or diploma in Business Administration, Marketing, or a relevant field Benefits - Supportive, growth-focused culture - Opportunity to earn performance-based pay increases over time - Prioritization of well-being and development
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