D2L

• Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption. • Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform. • Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization, innovation, and improved outcomes. • Lead targeted adoption initiatives by identifying gaps in product usage and working closely with key customer stakeholders to advance platform maturity and effectiveness. • Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long-term success. • Drive customer communication and engagement strategies focused on outcomes and value, while collaborating with Account Managers to influence executive alignment, strategic planning, and QBR discussions. • Influence internal alignment by acting as a critical connector between customers and D2L teams (Sales, Product, Support, and Engineering), ensuring customer insights inform roadmap priorities and service improvements. • Drive a structured customer feedback strategy, translating insights into improved engagement, risk mitigation, and retention outcomes. • Influence customer lifetime value through strong health indicators, customer advocacy, and actionable promoter measures supported by trusted relationships and expert guidance. • Lead enablement for end users and administrators, supporting customers in moving beyond basic usage toward outcome-driven, scalable platform adoption. • Maintain strong awareness of product enhancements, industry trends, and best practices to continuously elevate customer conversations and strategic recommendations.

• Develop comprehensive project plans, including details on project scope, objectives, deliverables, and prepare timelines, communication plans, and resourcing. • Support the project teams, collaborate with client stakeholders to identify project requirements and establish clear project goals. • Allocate and manage project resources efficiently. • Leverage AI project management tools to enhance scheduling accuracy, forecast project trends, identify potential risks, and streamline documentation. • Monitor resource utilization to ensure optimal productivity and utilization. • Lead and motivate project teams, fostering a collaborative and productive work environment. • Assign tasks, provide guidance, and facilitate effective communication among team members. • Identify potential project risks and develop mitigation strategies. • Proactively address issues and obstacles that may arise during project execution to minimize disruptions and ensure timely delivery. • Establish and maintain strong relationships with stakeholders, including clients, internal teams, and external vendors. • Regularly communicate project status, progress, and updates to ensure alignment and manage expectations. • Monitor project budgets and proactively mitigate trending project overages. • Report monthly to leadership on finance on project metrics. • Prepare project reports, status updates, and documentation to keep stakeholders informed. • Maintain accurate project records, including documentation of decisions, changes, and approvals. • Continuously explore AI-assisted innovations that enhance productivity, reduce manual effort, and support data-driven decision making across the project lifecycle. • Collaborate with cross-functional teams as required. • Assist with various special projects for stakeholders as required.

• Analyze customer health and adoption data across an entire book of business to identify trends, risks, and opportunities for scalable interventions. • Design, implement, and optimize repeatable adoption, enablement, and risk mitigation plays that can be delivered through one-to-many and automated approaches. • Develop and maintain scalable adoption playbooks aligned to customer segments or verticals, ensuring consistency and impact across diverse customer populations. • Deliver enablement content and experiences (e.g., webinars, guides, workshops, campaigns) that support adoption at scale. • Monitor and guide customer journey activities through automation, with targeted direct intervention when necessary. • Partner with internal teams (Sales, Product, Support) to align programs, surface systemic insights, and influence improvement beyond individual customers. • Maintain awareness of platform enhancements, customer behavior patterns, and industry best practices to evolve adoption strategies over time. • Assess the downstream impact of adoption initiatives, considering not only immediate effectiveness but scalability, reusability, and long-term value across the customer base.

• Monitor, respond to, and triage customer questions through various types of social media • Identify key Community contributors (internally and externally) to develop Engagement Programs • Leading project tasks to completion and according to defined timelines • Use a variety of business tools to assess and propose data informed actions to support Community health and engagement • Evaluate and contribute to design of customer journey map informed Community experiences • Develop learning resources across a variety of Community managed spaces

Senior Sales Executive, Higher Education D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. General Description: As a Senior Account Executive at D2L you will be responsible for meeting and exceeding sales objectives of the assigned territory by promoting and selling the D2L product suite through professional sales techniques. This role requires proven ability to sell high-value, complex software solutions to the Higher Education market. You will spend the majority of the role in-field developing and cultivating prospects, moving them through the sales process and closing new business. You will be supported by a Business Development Representative, who is responsible for assisting you in the creation of a qualified pipeline. Territory/Region: NA Vertical: D2L for Higher Education Major Responsibilities: - Own your territory and drive results: Exceed revenue targets by managing a full sales cycle—from prospecting to closing. - Build pipeline: Make prospecting an integral part of your regular routine. Consistently add new prospects and maintain a healthy 12-month pipeline. - Drive complex sales: Navigate a 12–18 month mid-market, SaaS sales cycles with multiple stakeholders. - Collaborate cross-functionally: Develop positive relationships and work closely with Business Development, Marketing, Professional Services, Finance, Engineering, other departments and Channel Partners. Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process. - Participate in proposals: Take an active role in the RFP process. Prepare written presentations, reports and price quotations. Participate in contract negotiations. - Professional development and upskilling: Continuously improve your product knowledge and selling skills through self-learning, Revenue Enablement-hosted initiatives and other training opportunities. Be well informed about current industry trends and be able to talk intelligently about those trends in the context of your territory. - Leverage CRM: Use Salesforce to track activities, manage pipeline, and report accurately. - Partner engagement: Understand the D2L Partner relationships and how they relate to D2L sales. - Represent D2L: Attend and participate in sales meetings, product seminars, conferences and trade shows. - Travel: Travel up to 25% Competencies: - Deep understanding of mid-market sales cycles and experience selling to C-level decision-makers. - Strong knowledge of the EMEA Higher Education system. - Familiarity with MEDDPICC or similar sales methodologies. - Proficiency in Salesforce and other sales tools. - Working knowledge of web and database technology. - Familiarity with AI tools and using AI to further business goals. Skills: - Ability to craft a solution with appropriate products and services that meet business goals based on client discussions, and skilled at presenting these solutions to stakeholders. - Excellent communication, presentation, and negotiation skills. - Collaborative mindset and able to work in a team environment. - Strong leadership and motivational skills. Qualifications/Experience: - 5+ years of successful SaaS or complex solution sales experience (EdTech, HCM, or eLearning preferred). - Proven success in prospecting, building a pipeline, and moving opportunities through the sales cycle. - Proven ability to manage a pipeline of 50+ accounts and a track record of successful achievement of assigned quotas of $1M+. - Willing to travel up to 25% and able to travel freely between the US and Canada or other countries and hold a valid passport. - Bachelor’s degree recommended (technical, business or education-related is ideal). The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range $90,000—$100,000 USD Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! Why we're awesome: At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L: - Impactful work transforming the way the world learns - Flexible work arrangements - Learning and Growth opportunities - Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program - 2 Paid Days off for SkillsWave-related activities like exams or final assignments - Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) - Retirement planning - 2 Paid Volunteer Days - Competitive Benefits Package - Home Internet Reimbursements - Employee Referral Program - Wellness Reimbursement - Employee Recognition - Social Events - Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace. ScheduleFull-time LocationRemote - USA

Senior Account Manager, Higher Education D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. Job Summary The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures long-term customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships. The Account Manager will act as a trusted advisor, aligning solutions to client business objectives and success metrics. In this role, you will own the full lifecycle of account management—from renewals and expansion opportunities to executive engagement and strategic planning. You will lead Quarterly Business Reviews (QBRs) that showcase outcomes and success metrics, proactively manage churn risk, and ensure accurate forecasting. Additionally, you will champion client engagement by driving participation in key in-person events and aligning stakeholders at all levels. Success in this role requires a blend of commercial acumen, strategic thinking, and relationship management skills. The ideal candidate thrives in a fast-paced environment, is highly collaborative, and is passionate about helping customers achieve their goals while driving revenue growth for the organization. How you will make an impact: Renewals - Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms. - Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns. - Collaborates with internal teams to ensure smooth contract negotiations and compliance Expansion Revenue - Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. - Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes. - Develop proposals and close expansion deals that contribute to overall revenue growth. Executive Alignment - Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization. - Create and execute engagement plans that include regular executive touchpoints and strategic discussions. - Ensure every client attends at least one in-person client event annually to strengthen partnerships and foster collaboration. Quarterly Business Reviews (QBRs) - Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes. - Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives. - Document and track action items from QBRs to ensure accountability and follow-through. Account Strategy - Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve. - Align internal resources to support the customer’s success metrics and long-term strategic goals. - Continuously update account strategies based on evolving customer needs and market conditions. Forecast Churn Accuracy - Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators. - Use data and insights to predict potential churn and implement proactive retention strategies. - Report churn risk and mitigation plans to leadership on a regular cadence. Risk Management - In partnership with Customer Success, identify and assess risks that could impact customer satisfaction, retention, or revenue. - Develop and execute risk mitigation plans, escalating issues when necessary. - Act as the primary point of contact for resolving critical account challenges quickly and effectively. What you will bring to the role: - 5+ years of account management experience in a SaaS environment - Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas. - Experience with enterprise-level web-based applications. - Ability to develop and execute account strategies aligned with customer goals and business outcomes. - Strong understanding of revenue drivers, renewal processes, and expansion opportunities. - Skilled in building multi-threaded relationships, including executive-level engagement. - Exceptional verbal and written communication skills to lead QBRs and influence stakeholders. - Proficiency in forecasting, risk assessment, and interpreting success metrics. - Deep commitment to understanding customer needs and delivering measurable value. - Ability to manage multiple priorities, deadlines, and stakeholders effectively. - Skilled at identifying challenges and creating actionable solutions to achieve customer success. The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range $96,000—$105,000 CAD Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! Why we're awesome: At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L: - Impactful work transforming the way the world learns - Flexible work arrangements - Learning and Growth opportunities - Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program - 2 Paid Days off for SkillsWave-related activities like exams or final assignments - Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) - Retirement planning - 2 Paid Volunteer Days - Competitive Benefits Package - Home Internet Reimbursements - Employee Referral Program - Wellness Reimbursement - Employee Recognition - Social Events - Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace. ScheduleFull-time LocationKitchener, Ontario, Remote - Canada, Toronto, Ontario

Bilingual Product Support Analyst (Canadian French) D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. ABOUT THIS ROLE: We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable. Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments. Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary. HOW YOU'LL MAKE AN IMPACT: - Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering - Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents - Identify and correct improperly configured installations - Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution - Create, update, and resolve support cases within defined Service Level Objectives - Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports - Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles - Participate in collaborative troubleshooting sessions to identify root causes of complex issues - Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time - Perform other duties as assigned by Manager WHAT YOU'LL BRING TO THE ROLE: - Fluency in English and Canadian French is required Desired Competencies: - Ability to learn and adapt to new tools and products quickly - Strong ability to recognize patterns - Ability to work individually and in collaboration with colleagues - Ability to work well in a fast-paced environment - Demonstrable ability to multitask both independently and within a team - Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems - Excellent research capabilities Desired Skills: - Strong ability to write, interpret, and debug SQL queries on demand - Working knowledge of - Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies - Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. - Web applications and how they work at a high level (web servers, database servers, client-to-server communication) - Wireshark, Fiddler, and other browser based diagnostic and reporting tools - Communicate technical and complex information in verbal and written form - Strong customer service skills - Keen attention to detail and organization skills - Excellent time management and prioritization skills - Strong analytical and decision-making skills - Excellent problem-solving and navigational skills Desired Experience: - Experience working with Microsoft SQL - Some experience providing customer service - Relevant work experience in a similar role - Experience working in a Helpdesk environment is considered an asset - LMS experience – user, administration, and/or support is considered an asset - Experience with Salesforce or any other ticketing system is an asset Education Recommendations: - Bachelor's degree in Computer Science or equivalent technical experience This position is to fill an existing vacancy The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range $55,000—$65,000 CAD Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! Why we're awesome: At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L: - Impactful work transforming the way the world learns - Flexible work arrangements - Learning and Growth opportunities - Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program - 2 Paid Days off for SkillsWave-related activities like exams or final assignments - Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) - Retirement planning - 2 Paid Volunteer Days - Competitive Benefits Package - Home Internet Reimbursements - Employee Referral Program - Wellness Reimbursement - Employee Recognition - Social Events - Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace. Schedule Full-time Location Kitchener, Ontario, Remote - Canada, Toronto, Ontario, Winnipeg, Manitoba

Bilingual Product Support Analyst (Canadian French) D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. ABOUT THIS ROLE: We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable. Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments. Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary. HOW YOU'LL MAKE AN IMPACT: - Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering - Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents - Identify and correct improperly configured installations - Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution - Create, update, and resolve support cases within defined Service Level Objectives - Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports - Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles - Participate in collaborative troubleshooting sessions to identify root causes of complex issues - Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time - Perform other duties as assigned by Manager WHAT YOU'LL BRING TO THE ROLE: - Fluency in English and Canadian French is required Desired Competencies: - Ability to learn and adapt to new tools and products quickly - Strong ability to recognize patterns - Ability to work individually and in collaboration with colleagues - Ability to work well in a fast-paced environment - Demonstrable ability to multitask both independently and within a team - Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems - Excellent research capabilities Desired Skills: - Strong ability to write, interpret, and debug SQL queries on demand - Working knowledge of - Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies - Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. - Web applications and how they work at a high level (web servers, database servers, client-to-server communication) - Wireshark, Fiddler, and other browser based diagnostic and reporting tools - Communicate technical and complex information in verbal and written form - Strong customer service skills - Keen attention to detail and organization skills - Excellent time management and prioritization skills - Strong analytical and decision-making skills - Excellent problem-solving and navigational skills Desired Experience: - Experience working with Microsoft SQL - Some experience providing customer service - Relevant work experience in a similar role - Experience working in a Helpdesk environment is considered an asset - LMS experience – user, administration, and/or support is considered an asset - Experience with Salesforce or any other ticketing system is an asset Education Recommendations: - Bachelor's degree in Computer Science or equivalent technical experience This position is to fill an existing vacancy The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range $55,000—$65,000 CAD Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! Why we're awesome: At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L: - Impactful work transforming the way the world learns - Flexible work arrangements - Learning and Growth opportunities - Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program - 2 Paid Days off for SkillsWave-related activities like exams or final assignments - Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) - Retirement planning - 2 Paid Volunteer Days - Competitive Benefits Package - Home Internet Reimbursements - Employee Referral Program - Wellness Reimbursement - Employee Recognition - Social Events - Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace. Schedule Full-time Location Kitchener, Ontario, Remote - Canada, Toronto, Ontario, Winnipeg, Manitoba

Role Description The Marketing & Business Development Operations Manager plays a critical role within the global Go-To-Market Operations team, driving scalable, AI-powered, data-driven excellence across the marketing and business development ecosystem. This position is responsible for delivering key business insights to accelerate pipeline generation and optimizing processes that enhance daily marketing and business development execution while fostering long-term scalability and efficiency. A primary focus of this role is providing strategic business value to marketing and business development leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize pipeline and growth outcomes. The Marketing & Business Development Operations Manager ensures the integrity and accuracy of CRM and marketing data—including leads, campaigns, pipeline, accounts, and contacts - enabling reliable reporting, planning, and strategic initiatives. As an advanced Salesforce and marketing technology expert, you will guide Marketing, BDR, and Business Development teams in effective system utilization, campaign tracking, lead management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline marketing workflows, improve demand generation effectiveness, and enhance operational agility. Responsibilities - Marketing & Pipeline Operations - Own and optimize lead lifecycle management, from campaign engagement through qualification and routing to BDR/Sales - Partner with Marketing to track and improve campaign performance, lead quality, and pipeline contribution - Develop and maintain dashboards focused on MQL → SQL conversion, pipeline velocity, and attribution - Identify gaps in funnel performance and recommend improvements to campaign and targeting strategies - Business Development Operations - Support BDR/SDR teams with process design, reporting, and pipeline tracking - Optimize lead routing, enrichment, and prioritization frameworks to improve conversion outcomes - Partner with BD leadership on performance insights, territory alignment, and activity tracking - Drive consistency in outbound motion reporting and pipeline generation effectiveness - Data, Systems & Technology - Own CRM and marketing automation data governance, ensuring accuracy across campaigns, leads, and accounts - Manage and optimize integrations across Salesforce, marketing automation platforms, and sales engagement tools - Build scalable reporting frameworks that connect marketing activity to pipeline and revenue outcomes - Leverage AI and automation to improve campaign execution, lead scoring, and data enrichment processes - Insights, Reporting & Analytics - Deliver actionable insights through pipeline analytics, campaign attribution, and funnel performance reporting - Build executive-level dashboards that provide visibility into pipeline health and marketing ROI - Translate data into clear recommendations for Marketing and Business Development leaders - Cross-Functional Collaboration - Partner with Marketing, Business Development, Sales, Finance, and IT to align systems and processes - Act as a strategic advisor to Marketing and BD leadership on operational improvements and scalability - Ensure strong alignment between marketing programs and business development execution Qualifications - 7+ years of experience in Marketing Operations, Business Development Operations, Revenue Operations, or GTM Operations within a high-growth SaaS organization - Strong experience supporting marketing campaigns, demand generation, and pipeline development functions - Advanced expertise with Salesforce CRM, reporting, and process optimization - Experience working with marketing automation platforms (e.g., Marketo, HubSpot, Pardot) - Strong analytical mindset with the ability to transform data into actionable insights - Proven ability to drive process improvements, automation, and adoption across GTM teams - Excellent cross-functional collaboration and stakeholder management skills Requirements - The expected base salary range for a new hire in this role is $110,000 — $120,000 CAD - Don’t meet every single requirement? We strongly encourage you to still apply! Benefits - Impactful work transforming the way the world learns - Flexible work arrangements - Learning and Growth opportunities - Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program - 2 Paid Days off for SkillsWave-related activities like exams or final assignments - Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) - Retirement planning - 2 Paid Volunteer Days - Competitive Benefits Package - Home Internet Reimbursements - Employee Referral Program - Wellness Reimbursement - Employee Recognition - Social Events - Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

• Define and own the GTM strategy and planning frameworks for product launches, feature releases, and customer growth initiatives. • Translate company and segment priorities into clear GTM plans, timelines, and measurable outcomes. • Establish planning cadences (e.g., launch planning, quarterly GTM reviews) to align Product Marketing and Customer Marketing. • Build and manage processes that connect product development cycles with marketing readiness. • Ensure Product Marketing is equipped to deliver timely, accurate messaging, positioning, and customer-facing assets. • Act as the primary bridge between Product, Product Marketing, and Customer Marketing to ensure alignment and execution readiness. • Partner with Customer Marketing and Customer Success to translate product innovation into programs that drive adoption, expansion, and advocacy. • Identify opportunities to better leverage product releases across the customer lifecycle. • Ensure consistent articulation of product value across customer touchpoints and campaigns. • Provide strategic direction and oversight for large, cross-functional marketing campaigns tied to product and customer growth initiatives. • Ensure campaigns are aligned to GTM strategy, properly scoped, and delivered on time. • Identify risks, gaps, and dependencies across teams and proactively drive resolution. • Define KPIs and success metrics for GTM initiatives and customer marketing programs. • Partner with Marketing Ops to build dashboards and reporting frameworks. • Deliver clear, actionable insights and updates to senior leadership (SLT) on performance and impact. • Design and implement scalable GTM frameworks (e.g., launch tiers, campaign planning, intake processes). • Improve visibility, accountability, and coordination across Product Marketing and Customer Marketing. • Establish best practices that enable teams to execute more efficiently and effectively. • Act as the central point of coordination across Product Marketing, Customer Marketing, Product, Sales, and RevOps. • Align stakeholders on priorities, clarify roles and responsibilities, and resolve overlaps between teams. • Lead cross-functional planning and communication to ensure GTM initiatives are understood, adopted, and executed successfully.